Assessment Manual

BSBXCM501
Lead communication in the workplace

Assessment Task 2 – Case Study

Coordinate effective communication using
established communication protocols
You are required to read the following assessment information, requirements, and instructions before
commencing. This task has simulated workplace reference. Ensure you access the simulated workplace
resources (planning documents, policies, and procedures etc.), equipment, applicable legislation,
regulation, standards, and code of conduct during the assessment as specified and facilitated by your
assessor.

Assessment Information Description

1 Assessment Method Case study (simulated workplace)

2 Assessment Type Summative

3 Assessment This assessment task is a case study for you to consult with stakeholders to
Description manage resources according to lead communication in the workplace
within any industry.
(What?)
You are required to analyse the case scenario and provide written
solutions to task activities by demonstrating applicable foundation skills
and knowledge. You must also provide performance solutions to specific
presentation activities relevant to case study in presentations as agreed by
your assessor. You must read the following information related to your
assessment to prepare and perform in order to provide evidence of your
skills and knowledge related to the unit of competency.
4 Purpose (objective) To gather evidence of your ability to apply skills and knowledge
of the Assessment consistently to manage resources according to lead communication in the
(Why?) workplace within any industry.

5 Assessment 1. Review the skills application section/s of the learner workbook.

Instructions 2. Read the task performance requirements and foundation skills
(How?) application for each task activity.
3. Conduct research and review literature relevant to the unit.
4. Provide solutions to each written and performance activity using skills
and knowledge and demonstrating your foundation skills.
Note: Use word-process document for written activities to provide
written evidence as specified in the task. you may use MS Word /Mac
documents for your written evidence.
5. This task requires you to play roles. As specified and agreed by your
BSBXCM501 Lead communication in the workplace

assessor, presentation the relevant activities demonstrating relevant

skills.
6. The assessment is due on the date specified by your assessor.
7. Any variations to this arrangement must be approved in writing by
your assessor.
8. Submit your work with any required evidence attached.
9. See the specifications below for details of submission requirements.
10. Continue to read the following assessment requirements:
 BSBXCM501 Lead communication in the workplace

6 Assessment Date/s 1. This assessment will be conducted according to the training delivery
and Timing/s session plan.
(When?) 2. Assessor will specify the timings for assessment and evidence
submission date/s and timing/s.
3. This assessment is due for submission in week 9.

7 Specifications 1. Provide written solutions to all the case study activities and questions
using word-processed documents. You may use this MS Word /Mac
(What structure, document for your answering. Provide specified length and numbers
format and mentioned in each written activity.
demonstration) 2. For presentation activities, play the role as specified by your assessor
demonstrating foundation skills and knowledge application while being
observed by your assessor.
3. Submit the written activities with a cover page that includes your
name, student ID, unit name unit code, date of submission and
assessor name. Include header (unit name/code) and footer (page
number, student name and student ID number)

8 Assessment Context Assessment is conducted in the training room simulated and safe
(Where and in what environment where you must perform consistently applying skills and
condition) knowledge.
You must also provide written solutions to the activities in a word-
processed document with evidence that demonstrates consistent skills and
knowledge application in various conditions specified in the assessment
task.
Assessed in a simulated off-the-job situation that reflects the real
workplace.

9 Required Resources 1. Assessment task with instruction and assessment information

2. Learner workbook and other training handouts.
(What resources, 3. Access to simulated workplace business equipment and resources.
equipment, tools 4. Access to simulated workplace policies and procedures.
and materials) 5. Computer with Internet access word-process software (MS
Word/Mac).
6. Workspace, table/s, chair/s and stationery as required.
7. Case study and/or real workplace scenario
8. Access to relevant legislation, regulations, standards, and code of
practice
9. Specified timing for assessment
To complete the unit requirements safely and effectively, you must
10 Evidence
demonstrate consistent performance and provide evidence of your ability
Requirements to provide leadership for a program of work.
(What assessor is In the course of above, you must:
looking for)  Provide written solutions to all the case study activities reflecting
vocational application,
 Demonstrate performance and presentation activities consistently
applying foundation skills and,
 Demonstrate consultation and communication effectively with
relevant stakeholders (assessor and fellow trainees in presentation
 BSBXCM501 Lead communication in the workplace

Case Study (Skills and Knowledge Application)

Provide communication solutions to lead communication in the workplace using the simulated workplace
and the scenario in the appendix or your own workplace by referring to the scenario in the appendix as
agreed by your assessor. Whatever the workplace you select, the policies and procedure manual of
simulated workplace must be used as the policies and procedures of the workplace to undertake the
following task. In case you select your own workplace or any other workplace you have access to
information, provide a brief description of the workplace such as the industry, operation, personnel and
teams.

Your Task
Complete the following workplace task activities demonstrating skills and knowledge to lead
communication in the workplace within any industry :
1. Read the Tech Dynamics, simulated workplace scenario in the appendix and review simulated
workplace documents including communication protocols, policies, and procedures. Then, establish
communication protocols, coordinate effective communication, present and negotiate persuasively
and review communication practices. (Activity 2 – 10).
2. Undertake research, analyse, and outline what internal information you need.
3. Analyse and identify what external information you need.
4. Based on above information needs, using the communication protocols in the policy manual,
identify and structure communication protocols to meet information needs and goals.
5. Determine various context of communication in your role and identify ways to adapt
communication protocols in internal and external contexts.
6. Using communication protocols, write a statement with approximately 250 words to explain to
your customers about new technology (app being introduced) with some technical specifications.
This statement can be used in workplace communication media such as web pages, newsletters
and other.
7. Write a detailed instructional email to your team members and include the following
communication in your email:
a. about the communication protocols that they need to adapt in their communication with
external parties and further include in your email:
b. how to provide complex information to positively influence others and
c. how to communicate respectfully to motivate others, considering the needs of others
including people from diverse backgrounds.
8. Identify at least three communication challenges in your team leader role.
9. Describe how you address above communication challenges to remove barriers to understanding.
10. Identify and briefly describe at least three types of digital technology to find, record or
communicate basic information.

---End of Case Study Task Activities---

 BSBXCM501 Lead communication in the workplace

Assessment Task 3 – Project

(Presentation and Role Play)
Present, negotiate and review communication practices
You are required to read the following assessment information, requirements, and instructions before
commencing. This task has simulated workplace reference. Ensure you access the simulated workplace
resources (planning documents, policies, and procedures etc.), equipment, applicable legislation,
regulation, standards and code of conduct during the assessment as specified and facilitated by your
assessor.

Assessment Information Description

1 Assessment Method Project (Presentation and Role Play)

2 Assessment Type Summative

3 Assessment This assessment task is a project work based on a workplace

Description scenario to lead communication in the workplace within any industry.
(What?) You are required to undertake the project by applying foundation skills and
providing solutions to task activities demonstrating the application of skills
and knowledge. You must also provide written solutions to task activities.
You must read the following information related to your assessment to
prepare and perform to provide evidence of your skills and knowledge
related to the unit of competency.
4 Purpose (objective) To gather evidence of your ability to apply skills and knowledge
of the Assessment consistently to lead communication in the workplace within any industry.
(Why?)
5 Assessment 1. Review the skills application section/s of the learner workbook.
Instructions 2. Read the task performance requirements and foundation skills
(How?) application for each task activity.
3. Conduct research and review literature relevant to the unit
4. Provide solutions to each written and performance activity using skills
and knowledge and demonstrating your foundation skills.
Note: Use word-process document for written activities to provide
written evidence as specified in the task. you may use MS Word /Mac
document for your written evidence.
5. This task requires you to play roles. As specified and agreed by your
assessor, presentation the relevant activities demonstrating relevant
skills.
6. The assessment is due on the date specified by your assessor.
7. Any variations to this arrangement must be approved in writing by
your assessor.
8. Submit your work with any required evidence attached.
9. See the specifications below for details of submission requirements.
10. Continue to read the following assessment requirements:
 BSBXCM501 Lead communication in the workplace

6 Assessment Date/s 1. This assessment will be conducted according to training delivery

and Timing/s session plan.
(When?) 2. Assessor will specify the timings for assessment and evidence
submission date/s and timing/s.
3. This assessment is due for submission in week 10.

7 Specifications 1. Provide written solutions to all the project activities using word-
processed documents. You may use this MS Word /Mac document for
(What structure, your answering. Provide specified length and numbers mentioned in
format and each written activity.
demonstration) 2. For presentation activities, play the role as specified by your assessor
demonstrating foundation skills and knowledge application while being
observed by your assessor.
3. Submit the written activities with a cover page that includes your
name, student ID, unit name, unit code, date of submission and
assessor name. Include header (unit name/code) and footer (page
number, student name and student ID number).

8 Assessment Context Assessment is conducted in the training room and safe environment where
(Where and in what you must perform applying skills and knowledge. You must also provide
condition) written solutions to the activities in a word-processed document with
evidence that demonstrates consistent skills and knowledge application in
various conditions specified in the assessment task. (Assessed in a
simulated off-the-job situation that reflects the real workplace).
1. Assessment task with instruction and assessment information
9 Required Resources
2. Learner workbook and other training handouts.
(What resources, 3. Access to simulated workplace and resources.
equipment, tools 4. Computer with Internet access word-process software (MS
and materials) Word/Mac).
5. Workspace, table, chair and stationery as required.
6. Case study and/or real workplace scenario
7. Access to relevant legislation, regulations, standards, and code of
practice
8. Business equipment and resources.
9. Specified timing for assessment.
To complete the unit requirements safely and effectively, you must
10 Evidence
demonstrate consistence performance and provide evidence of your ability
Requirements to provide leadership for a program of work.
(What assessor is
looking for) In the course of above, you must:
 Provide written solutions to all the case study activities reflecting
vocational application,
 Demonstrate performance and presentation activities consistently
applying foundation skills and,
 Demonstrate consultation and communication effectively with
relevant stakeholders (assessor and fellow trainees in
presentations).
 BSBXCM501 Lead communication in the workplace

Project (Presentation and Role Play) (Skills and Knowledge Application)

In assessment task 2, you established communication protocols and coordinated effective communication.
This task is the continuation of task 2 using the same simulated workplace to present and negotiate
persuasively and review communication practices undertaking project work. The policies and procedure
manual of simulated workplace must be used as the policies and procedures of the workplace to undertake
the following task using the simulated workplace scenario in the appendix:

Your Task
Complete the project work using the simulated workplace scenario in appendix for the following workplace
project activities demonstrating skills and knowledge to lead communication in the workplace within any
industry:
1. Using the case information and assessment work completed in task 2, identify at least 3 - 5 varying
audiences you are required to communicate according to your work role.
2. Map with the communication styles you need to adapt relevant to above varying audiences.
3. Establish criteria to present information in a succinct, clear, and persuasive manner to above
audiences.
4. Identify at least five perspectives of communication.
5. Evaluate differences in perspective of communication and critically examine outcomes.
6. Establish negotiating criteria for the following situations:
a. Dealing with a team member who is underperforming,
b. Clients or customers have challenges that may be addressed by the outcome of your
project,
c. Two vendors have similar products where one has a slight edge and costs more. You want
the better product but has a strict budget limit.
7. Describe what method of negotiation you confirm to use for desired outcome.
8. Develop a plan to obtain feedback from a variety of sources to manage the outcomes of
communication and negotiations using the template provided in appendix 2.
9. Develop a plan to provide mentoring to others to assist them in achieving communication goals
using the template provided in appendix 2.
10. Develop a plan for improvement in communication for team and include an implementation plan to
improve communication processes using the template provided in appendix 2.

---End of Project Work---

 BSBXCM501 Lead communication in the workplace

References
(For task 2 & 3)
A reference list lists only the sources you refer to in your writing. The purpose of the reference list is to
allow your sources to be found by your reader (assessor). It also gives credit to authors you have
consulted for their ideas. It helps you to avoid plagiarism by making it clear which ideas are your own and
which are someone else's, shows your understanding of the topic, gives supporting evidence for your
ideas, arguments and opinions. allows others to identify the sources you have used. For example,
1. Website with an author - Author surname, initials (Year), article title, website name, Available at:
http://website url.com.au/article, Accessed (or viewed) 10 March 2021.
2. Website without author and no date - Article title (n.d.), website name, Available at: http://website
url.com.au/article, Accessed (or viewed) 10 March 2021.
3. Book with no author - Title of book, edition (edn), Volume number or number of volumes, Publisher,
Place of publication, page number(s) if applicable.
4. Book with one author - Author, A (Year), Title of book, Publisher, Place of publication.
5. Book with two or three authors - Authors, AA , Author, BB & Author, CC (Year), Title of book,
Publisher, Place of publication.
 BSBXCM501 Lead communication in the workplace

Appendix
Case Study (Simulated Workplace)
Tech Dynamics Pty Ltd 
Tech Dynamics Pty Ltd (TD) is (simulated workplace) a leader in Business IT Support, mobile strategy,
design, development and promotion based in Melbourne, Australia. The main Director and Promoter Mr.
John Smith has been in this business for over 15 years and have delivered hundreds of apps to satisfied
customers. Tech Dynamics Pty Ltd started operations in 2018 year and Director was semi-actively working
on the business, now, he wants to engage himself full-time in the business and actively wants to develop
the business model. Tech Dynamics Pty Ltd  is a business providing technology services and solutions to
both large and small companies, optimizing organizational performance by mapping strategic goals and
objectives to IT initiatives.

Products and Services

Tech Dynamics Pty Ltd helps companies achieve their goals through better management of information and
more effective collaboration. From cloud computing to information management to IT Services, Tech
Dynamics Pty Ltd helps your employees have the information and tools they need to succeed in today’s
ever-evolving world.  TD provides Customized IT Support Solutions to fit any business and budget. Motto is
‘Focus on what you do best, we will handle the rest.’ Services include:
 IT Advice and Consulting
 Helpdesk
 Desktop Management
 Server Management
 Network Management
 Cloud Computing Services

Workplace Teams and Personnel

John Smith, the managing director of the business is responsible for overlooking the business. One  full-time
business analyst and One full-time Jr business analyst will be employed to manage application
development operations. Team leaders will be employed as required by the number of projects. In
addition, expert software developers will be contracted on project basis and casual programmers will
be employed on part-time/casual basis.

Communication Scenario
You are a team leader for IT projects. Your job tasks involves leading the communication internally with the
director John Smith, managers, other project team leaders and staffs. Externally, you involve leading
communication with customers, suppliers (contractors), vendors and other technology providers. In this
communication process, you are required to follow workplace communication protocols available in the
policy manual. You are dealing with internal information such as IT projects undertaken by the workplace,
technology application in projects, policies and procedures, communication protocols, project schedules,
timelines, deliverables etc. You need external information such as technology providers (suppliers), vendor
products and service specifications, price comparisons, legislative and regulatory requirements including
intellectual property laws and information on competitors and their service offerings .
 BSBXCM501 Lead communication in the workplace

Organisation Structure

Above team leaders have one or more projects of technology services and solutions to both large and small
companies especially software applications development. Team leaders job role involves communicating,
presenting and negotiating with internal and external audiences. External audiences include: contract
software application developers, national and international vendors, other technology service providers
such as cloud computing, customers (small and large companies) and suppliers of technological equipment.
Team leaders have a major part of communication with varying audiences. One of the most important
aspect of their role and responsibilities is to lead and communicate in the workplace to facilitate the work
among all parties that contribute to make their applications are optimizing organizational performance by
mapping strategic goals and objectives to IT initiatives.
Team leaders are supposed to:
 present and negotiate persuasively using variety of communication styles relevant to varying
audiences
 address communication challenges for continuous improvement and
 review and improve communication practices in the workplace
 BSBXCM501 Lead communication in the workplace

Appendix 2
Assessment Templates

Consultation plan template

Requirements for Stakeholder Internal/ Information Analysis of feedback for

consultation external required implementation

Coaching and Mentoring Plan - Template

Section: ……………………………………………………………………………………………………………………………
Individuals: …………………………………………………………………………………………………………………….
Teams: ……………………………………………………………………………………………………………………………
Skills to develop Coaching/mentoring Resources required Timeframe By whom
method
 BSBXCM501 Lead communication in the workplace

Consultation documentation table

Organisation Name

Consultation Officer Name

Date of consultation

Consultation Topic

Objective of consultation Consulted Information received Responses to consultation

Stakeholder from stakeholder feedback received

Implementation plan for plan for improvement in communication

Areas to improve in Methods of Resources required Timeframe
communication improvement