Professional Documents
Culture Documents
Internship Report
Internship Report
operator
Supervised by
Dr. Muhammad Shoeb-Ur-Rahman
Associate Professor
Submitted by
Farhana Islam Bhuiyan
Student Id: 71723019
By
Farhana Islam Bhuiyan
Abstract
I have done my internship in Journey Plus, is one of the pioneers in the tourism sector in our country.
My internship topic is “Overall business performance of Journey Plus as an inbound tour operator”.
Throughout my internship. This report was written after getting the first-hand experience from
company. The major objectives of this study are to determine how this tour operator company are
managing and controlling all over the world and identify the pattern of business & earn revenue
sources element. To generate the revenue & sustainability what sorts of activities are done in a tour
operator company is the main focus point of these reports. To this aim, I have collected the data and
information, collected through primary and secondary sources. My report is to focus how the
business activities is managing and controlling in order to generate revenue. I have collected the
primary information through face-to-face conversation and interview. Secondary data are collected
basically from observation and collection from journals, paper, internet, books etc. and others from
of publications. However, I have tried to describe my research on Journey Plus and findings,
interpretation of my research and recommendation on Journey Plus. In recommendation part I tried
to mention the suggestions of the guests which I found from my survey. Finally, I put the conclusion
part of the report. Throughout the report I tried to find out what types of service clients are
expecting from Journey Plus, their current service condition, market analysis, where they should
perform better and so on. It is now extremely essential to anticipate and forecast the needs and
demands of the consumer and fulfil them accordingly to increase market growth and market share as
well.
Keywords: Travel & Tourism, Tours, Business Activities, Packages, Vacation Packages, Visitor
Attraction, Ancillary Services.
1
Table of Content
Abstract.............................................................................................................................................
List of Tables......................................................................................................................................
List of Figures....................................................................................................................................
Chapter 1 Introduction......................................................................................................................
1.0 Introduction of the study.............................................................................................................
1.1 Objective of the Study......................................................................................................................
1.2 Rational of the Study........................................................................................................................
1.3 Scope of the Study............................................................................................................................
1.4 Limitation..........................................................................................................................................
1.5 Methodology....................................................................................................................................
1.5.1 Research Type.....................................................................................................................
1.5.2 Sources of Data....................................................................................................................
1.5.3 Primary sources of data.......................................................................................................
1.5.4 Secondary sources of data...................................................................................................
1.6 Data Analysis and Reporting:............................................................................................................
Chapter 2 Overview...........................................................................................................................
2.0 Journey Plus- at a glance..................................................................................................................
2.1 Commercial Operation- 14th August 1994.........................................................................................
2.2 Background of the company.............................................................................................................
2.3 Objectives of the company:............................................................................................................
2.4 Departments and Responsibilities..................................................................................................
2
Highlights:.....................................................................................................................
Curzon Hall...................................................................................................................
Language Martyrs’ Memorial.......................................................................................
Dhakeshwari Temple....................................................................................................
Lalbagh Fort..................................................................................................................
Buriganga River............................................................................................................
National Parliament Building.......................................................................................
III) Visit the Suburb Savar in a Day...............................................................................
Itinerary........................................................................................................................
Boktarpur Snake Market..............................................................................................
Dhamrai........................................................................................................................
National Martyrs’ Memorial........................................................................................
IV) Buddhist Monastery and Old City in a Day.............................................................
Itinerary........................................................................................................................
Highlights......................................................................................................................
Shalban Vihara.............................................................................................................
Itakhola Mura...............................................................................................................
Charpatra Mura............................................................................................................
Sonargaon....................................................................................................................
4.1.1.2 Tour by Region:..........................................................................................
I) Heritegous North West:.............................................................................................
Itinerary: A planned route or Journey..........................................................................
Highlights......................................................................................................................
Puthia...........................................................................................................................
Gaud.............................................................................................................................
Varendra Research Museum........................................................................................
Mahasthangarh............................................................................................................
Paharpur.......................................................................................................................
KantanagarTemple.......................................................................................................
Tajhat jamindar Palace................................................................................................
II) Tea Estates of the North East...................................................................................
Itinerary:.......................................................................................................................
Highlights:.....................................................................................................................
Tomb of Hazrat Shahjalal (R:)......................................................................................
Jafflong.........................................................................................................................
jaintya Rajbari..............................................................................................................
Madhabkunda..............................................................................................................
Lawachara reserved forest...........................................................................................
III) Beauty of the South West........................................................................................
Itinerary........................................................................................................................
Sundarbans...................................................................................................................
Sixty Domed Mosque....................................................................................................
Nine Domed Mosques..................................................................................................
Tomb of Hazrat Khan Jahan Ali (R:)..............................................................................
IV) River and Greenery of the Central South................................................................
Itinerary:.......................................................................................................................
Sadarghat River Terminal.............................................................................................
Rocket Steamer.............................................................................................................
Sixty Domed Mosque....................................................................................................
Nine Domed Mosques..................................................................................................
Tomb of Hazrat Khan Jahan Ali (R:)..............................................................................
Kuakata Beach..............................................................................................................
Padma River.................................................................................................................
V) Hilly South Eastern Bangladesh...............................................................................
Itinerary:.......................................................................................................................
Highlights......................................................................................................................
Chandranath Temple....................................................................................................
Shalban Vihara.............................................................................................................
Chatteshwari Temple....................................................................................................
3
WWII cemetery.............................................................................................................
Ethnological Museum...................................................................................................
Foy’s Lake.....................................................................................................................
Chittagong Sea Port......................................................................................................
Alutilla Hill Cave............................................................................................................
Shubholong Bazaar.......................................................................................................
Rajbonobihar................................................................................................................
VI) Beach & Islands in The South Eastern Sea..............................................................
Itinerary:.......................................................................................................................
Highlights......................................................................................................................
Cox’s Bazaar Sea Beach................................................................................................
Burmese Market...........................................................................................................
Adinath Temple............................................................................................................
Himchhari.....................................................................................................................
St. Martin's Island.........................................................................................................
Chhera Dwip.................................................................................................................
Teknaff Game Reserve..................................................................................................
4.1.1.3 Tour by Activity..........................................................................................
Monsoon Tour..............................................................................................................
Itinerary:.......................................................................................................................
Highlights......................................................................................................................
Birishiri..........................................................................................................................
Jafflong.........................................................................................................................
Lawachara forest..........................................................................................................
Rocket steamer.............................................................................................................
Sixty Domed Mosque....................................................................................................
Nine Domed Mosques..................................................................................................
Tomb of Hazrat Khan Jahan Ali (R:)..............................................................................
4.1.2: Eid Holiday Packages from Journey Plus:.........................................................................
4.1.3 Airport Transfer.................................................................................................................
4.1.4 Hotel Reservation..............................................................................................................
4.1.5 Vehicles.............................................................................................................................
4.1.6 Top Management..............................................................................................................
4.1.7 External Environment........................................................................................................
4.1.7.1 General Environment.................................................................................
4.1.7.2 Industrial Environment...............................................................................
Bargaining power of buyers.........................................................................................
Bargaining power of suppliers is quite high because there has brand image.............
Threat of new entrants.................................................................................................
Threats of substitute product.......................................................................................
4.1.8 Competitors.......................................................................................................................
4.1.9 Maps & Directions.............................................................................................................
4
6.2: Conclusion.....................................................................................................................................
References.......................................................................................................................................
Appendix.........................................................................................................................................
List of Tables
List of Figures
Appendix
Figure 4: Cruise on the River Shitalakhya.............................................................................................
Figure 5: Tourists in Curzon Hall...........................................................................................................
Figure 6: Display at Dhamrai Metal Craft Workshop............................................................................
Figure 7: Excavation at Vasu Bihara......................................................................................................
Figure 8: Guest on Kantanagar Temple................................................................................................
Figure 9: Tourists with local people at Lawachara reserved Forest......................................................
Figure 10: Scenario of the largest mangrove forest (Sundarbans)........................................................
Figure 11: Steam Paddle boats (Rocket Steamer).................................................................................
Figure 12: Chandra Nath Temple (Sitakunda).......................................................................................
Figure 13: The only Coral island of Bangladesh (St. Martin’s Island)....................................................
Figure 14: Airport Transfer Vehicle Type - 2006 MITSUBISHI ROSA 29 seaters....................................
Figure 15: Airport Transfer Vehicle Type - 2006 TOYOTA HIACE 12 Seaters.........................................
Figure 16: Eid Holiday Package (SIKKIM -HIMALAYA -SIKKIM)..............................................................
Figure 17: Eid Holiday Package (INDONESIA BALI TOUR)......................................................................
Figure 18: EID HOLIDAY PACKAGE(THAILAND BANGKOK AND PATTAYA TOUR)...................................
5
Chapter 1
Introduction
For my internship I choose Journey Plus which is first inbound tour operator in Bangladesh, to check
out how they are doing their business. Journey Plus is on one of the oldest and renowned tour
operators in Bangladesh. As, I am a student of EMBA (Tourism and Hospitality Management
department), I have applied in business sites of this organization. In the short span of internship time,
I will analyse the quality, flexibility and cost, profit earning, market share / creation of customers,
innovation & utilization of resources, increasing productivity, etc. of Journey Plus.
6
performance of tour operator- whereas the topic is “To identify the overall business performance of
Journey Plus as an inbound tour operator”.
1.4 Limitation
Limitation of the report are given below-
As per the organizational policy, it was difficult to collect numeric data in this report.
To get and to acquire information is very difficult from the Tourism website in Bangladesh.
All procedural matters were conducted directly in the operations by the top management
level.
1.5 Methodology
Methodology refers to the way data were collected to complete this report. In conducting this study
for the internship report, the following methodology was adopted in collecting data and information,
for the preparation of the report. The methodology of this report is given below:
7
1.5.2 Sources of Data
To prepare this report all the necessary information and data were collected from:
Secondary Sources
Face to Face conversations as well as meetings and informal interviews with the company’s owner
and employees of different departments such as Finance & Accounts, Marketing & Sales, HR
&Administration etc. Moreover, frequent meetings with my Internship Supervisor, few meetings with
the Chief Executive Officer (CEO) & General Manager and other colleagues who are serving the
organization for a long time were taken into consideration while collecting data.
Company Profile, Company website & various other published documents of Journey Plus such as
brochure & Social Media platforms where Journey Plus operates both locally and globally. Previous
documents were given to me by manager which included previous tour planning, budgeting,
quotations from vendors and other documents which would provide me with relevant information.
8
Chapter 2
Overview
Vision of the organization: To provide their clients with a unique hospitality experience, be that a
corporate meeting, a conference, an archaeological or classical tour, a cruise or any other travel
related service. Product quality at competitive prices with excellent service from the day their clients
arrive in Bangladesh till they transfer them back to the airport for their departure is company’s
motto.
Mission: To become the number one inbound tour operator Company of Bangladesh in the tourism
sector.
Main Business: To design, develop and deliver the tour that best suits the travel requirements of
their clients and also carefully plan every detail of a tour to make clients Bangladesh visit memorable.
No. of Employees: 4 employees (Due to Covid -19 the company employees have been decreased)
Website: https://www.journeyplus.com
9
understanding of the international group travel organizers and have developed a system of servicing
their needs that is based on reliability, financial integrity, excellent service for the end clients and a
strong partnership commitment that is highly appreciated by travel professionals around the world.
Currently they have been working closely with operators from UK, Spain, France, Italy, Germany,
India, Thailand, Taiwan, Japan, China and others. Given the fact of Bangladesh’s year-round mild
climate, Journey Plus was a pioneer in the development of off-season travel, promoting the lively
months of September through March as a highlight travel destination among South Asian countries.
To this present day, every year, Journey Plus continues to be, not only one of the top incoming travel
companies, throughout the year, but also the leading in Bangladesh during winter.
Responding to the needs of its international clientele, Journey Plus has started organizing Meeting
Incentive Conference Events (MICE) tours, and has organized some of the most successful incentive
meetings in Bangladesh. Journey Plus concept is to use their experience in the Bangladesh tourist
infrastructure to provide superior solutions, based on creativity, imagination, innovation, value for
money and service from a team that works efficiently, thoroughly and on time, preparing well in
advance and pre-planning everything to the last detail.
Currently Journey Plus is proud member of several national and international travel and tour
associations like Pacific Asia Travel Association (PATA), Japan Association of Travel Agent (JATA),
Central Asian Association of Travel Agent (CAATA) and Tour Operators Association of Bangladesh
(TOAB).
Their service ranges from Hotel booking, Airport transfer, Venue selection to complete event
management for client’s organization.
To establish a strong market presence, so that tour operator Company around Bangladesh
recognize the existence of Journey Plus as a market player in the tourism sector.
10
Accounts & Finance: Deals with all the monetary transactions, revenues, bills, income &
expenditure, tax, vat etc.
Sales: Brings new businesses through client hunt, Relationship Building, Channel building etc.
Fulfilment: Execution of Projects and completes all the services on customer end as per requirement.
11
Chapter 3
Inbound tourism in Bangladesh: The trend of competitiveness
Tourism is considered one of the fastest-growing industries globally and an essential source of
foreign currencies for many developing countries. Tourism has become an integral component of
lifestyle and a significant part of economic development across the world. Simultaneously, tourism
offers public satisfaction, improved quality of life, nature conservation, and enhanced cultural pride.
Likewise, tourism has become a useful tool for employment generation, poverty reduction, cultural
and environmental protection. WEF (2019) reported that the growth in global tourism exports (+4%)
surpassed the growth in merchandise exports (+3%) in 2018, which dispenses the enormous
potential for the tourism sector and economies. Emerging economies contribute the lion share to the
global trend, becoming more desirable because of greater tourism competitiveness. Therefore,
tourism competitiveness has turned into a robust economic growth driver. There is inwardness
among tourists' expectations, destination attributes, amenities, and competitiveness. Therefore,
analysing the challenges and opportunities has become vital essential tourism services and
management. Successful identification of the factors embedding in the tourism sector is crucial to
managing tourism appropriately and improving competitiveness.
Bangladesh is characterized by various destinations like sandy beaches, mangroves, hill tracts, and
archaeological sites. Hence, the delightful prettiness of Bangladesh can fascinate foreign tourists.
Similarly, Bangladeshi people are famous for their historical hospitality. Consequently, the country
has a vast potential to attract foreign tourists.
The riverine country has ample natural and cultural resources for heightening this industry. The
Sundarbans, a UNESCO world heritage site, is the largest single block of tidal halophytic mangrove
12
forest globally. Similarly, Cox's Bazaar sea beach is the global longest unbroken sea beach. The south-
facing marine line of the Bay of Bengal can tantalize the tourists. Besides, the country has developed
other cultural, historical, and archaeological sites in different areas. On the flip side, Bangladesh
Parjatan Corporation (BPC) has developed many hotels, motels, restaurants, picnic spots, duty-free
shops, cottages, and other infrastructure.
Consequently, Bangladesh has a huge potentiality of attracting foreign tourists and can increase
competitiveness. Despite that, Bangladesh has been receiving a smaller number of inbound tourists
than other neighbours compared to the neighbouring countries, and the ratio of inbound and
outbound tourists is inconsequential. The tourism sector could not keep equal pace with overall
economic development. The Gross Domestic Product of Bangladesh grew 8% in 2018 compared to
last year; in contrast, the tourism sector rose only 2.59%. The local and domestic tourists' arrival is
gradually uprising. As a potential ground for domestic and international tourism, Bangladesh also
necessitates proper and effective policies. Hence, this study aimed to assess the growth of this sector
over time. The growth of the tourism industry plays a significant role in the booming economy of
Bangladesh. Analysing the trend of the competitiveness index can indicate the development of this
sector in the changing environment. Therefore, the paper strived to grasp a glimpse of the current
status of inbound tourists. Secondly, the identification of the challenges implanted with inbound
tourism is highly necessitated for policy interventions.
1
(Rahman, 2021)
13
Figure 1: Weighing of the pillars (Source WEF 2019)
14
Chapter 4
They have specialized and competent team emphasizes the importance of individual motivation. The
employees of the group have earned international respect and recognition for their creativity and
readiness and for their commitment to communication, hospitality and professionalism. They identify
the client needs and creatively and efficiently co-ordinate their activities. Journey Plus attributes its
growth & success to close collaboration with its international partners. They have found that sharing
goals and opportunities, along with usual support throughout strong relations forms the basis for
reliable, profitable and long-term development to all concerned. Journey Plus administration team is
composed of a group enthusiastic and dynamic professional member each dedicated to their motto
of BIG ATTENTION TO DETAILS Keeping their vision, “value for money & client satisfaction” as a
compass.
The services Journey Plus provide are of a high standard and they save time, costs and resources for
their partners, whereas at the same time their services enable them to compete effectively in their
own source markets. As a leading tour operator in Bangladesh they design, develop and deliver the
tour that best suits the travel requirements of their clients. They carefully plan every detail of a tour
to make clients Bangladesh visit memorable. 2
2
(Dotsense, n.d.)
15
Figure 2: Journey Plus- A Destination Management Company in Bangladesh
4.1.1 Tours:
Organizing package tours for groups and individuals is what they do. While doing so, they emphasize
more on sound planning and safety for the guests with the assurance of getting a very local feel.
Some of the standard packages are referenced below for guest scrutiny. They strongly believe that
everyone is different, so is their need. To serve clients need the way they want, they have options for
custom made tours. And they claim to be the very best in customizing tours in Bangladesh.
Highlights:
Shitalakhya River:
Shitalakhya River originates from the Old Brahmaputra and bifurcates into two courses at Take in
3
Gazipur district. One of the courses named the Banar flows southwest and at Lakpur is renamed as
the Shitalakhya. It then flows east of Narayanganj town. The Shitalakhya falls into the Dhaleshwari
3
(Dotsense, n.d.)
16
near Kalagachhiya. The length of the river is about 110 km and the width near Narayanganj is about
300 m but reduces to about 100 m in the upper reach.
II) Day Long River Cruise & City Sight Seeing in Dhaka:
Itinerary:
Drive in the morning to the Dhaka University Campus to visit the Curzon Hall and Language Martyrs'
Memorial. Visit the Dhakeshwari Temple and the Lalbagh Fort after the university. Drive to the
Liberation War Museum after all these. Then have a drive of about an hour to the Pagla River
Terminal. Get on board. Have a couple of hours' cruises on the Buriganga River. Disembark at the
Sadarghat main river terminal of Dhaka. Visit the exterior of the National parliament Building in the
late afternoon. Drive back to the Hotel.
Highlights:
Curzon Hall
This structure was built in 1904. Meant to be a town hall and was named after Lord Curzon, the then
British Viceroy in India. It was used as such till 1911, when the partition of Bengal was annulled.
Following the annulment of partition in 1911 it was used as a premise of Dhaka College, and after the
establishment of Dhaka University in 1921, became part of the university's science section and
continues as such.
The building has a happy blend of European and Mughal elements, particularly noticeable in the
projecting facade in the north which has both horse-shoe and cusped arches. The style combined
traditional art with modern technology and functions and favoured Mughal forms such as arches and
domes, believed to have entered the Islamic world from the west.
Dhakeshwari Temple
4
(Dotsense, n.d.)
17
The Dhakeshwari temple was built in the 12th century by Ballal Sena, a king of the Sena Dynasty, and
many say the name of the city was coined after this temple. This is a complex of several temples and
ancillary buildings. The main temple is situated in the inner quarter on the east. A wall separates this
quarter from the outer wall and entered through a monumental gateway, a bell adorns its top. The
female deity has got the epithet dhakeshwari as the patron deity of the city of Dhaka(dhaka+ishvari).
Lalbagh Fort
Lalbagh Fort is an incomplete Mughal palace fortress at Dhaka on the river Buriganga. The river has
now gone further south and flows at quite a distance from the fort. The construction of the fort was
commenced in 1678 AD by Prince Muhammad Azam and was left unfinished since 1684. At the
centre of the fort stands the Tomb of Pari Bibi, the beloved daughter of Shaista Khan. On the western
side of the tomb stands the Mosque and the Diwaan-e-aam along with the hummam khana is in the
east.
Buriganga River
Buriganga is a very small river of only 27 km long. On average the river is 400m wide and 10m deep.
It is a tributary of the mighty Brahmaputra River, which is called Jamuna in Bangladesh. Dhaka, the
capital city of Bangladesh is situated by this river. Majority of the water transports linking Dhaka to
the southern part of Bangladesh use this river.
5
(Dotsense, n.d.)
18
Dhamrai
Dhamrai is a little town beside Dhaka mainly known for the Brass metal workshop that uses the ‘Lost
Wax’ method to produce show pieces. There is a Pottery village very close to the town. 6
The other reason for the town to be so popular is the Chariot Rally celebrating the birth of Krishna,
one of the nine incarnations of Lord Visnu.
The whole complex is spread over an area of 34 hectares (84 acres) which is again wrapped around
by a green belt of 10 hectares (24.7 acre). Several mass-graves and a reflection water body are
placed in front of the monument.
Highlights
Shalban Vihara
It lies about the middle of the Lalmai bridge at Kotbari near Comilla. Excavations have exposed a
large Buddhist monastery having cruciform foundation and four identical wings in four sides that
looks similar to the excavated 8th century Buddhist at Paharpur. The site excavations have also
brought other material objects datable from the 7th to 12th centuries AD.
Itakhola Mura
6
(Dotsense, n.d.)
19
This is another of the impressive find in the Mainamati village. Excavations have revealed here a
grand stupa complex with an attached monastery, located 42m north. The cultural phases of the site
are stated to be five; the earlier three being still buried underneath the later remain. It served, for a
long time, as a quarry for ancient bricks for the locals, hence the name. 7
Charpatra Mura
This is a small but interesting archaeological site in Mainamati. It is situated in the northern part of
the Lalmai ridge at about the centre of the Comilla Cantonment area. A small Hindu shrine, 45.7m x
16.8m, was uncovered here. In plan, shape and architectural design and decoration, it is unique;
differing basically both from the Buddhist architecture of Mainamati.
Sonargaon
The ‘village of Gold’ is the literal meaning of the name. Since before 11th Century, this has been a
very important trading centre in the region for a long time till 17th Century, when Dhaka was made
the capital of Mughals. The ancient city has been traced to have embraced a wide tract bounded on
the east, west and south by the Rivers Meghna, the Shitalakhya and the Dhaleshwari respectively and
on the north by the Brahmaputra River. It is now a township in the name of an upazila about 27km
southeast of Dhaka in the Narayanganj district. Ancient city of Panam Nagar and few majestic
buildings are the attractive remains of its old glory.
Day Two: To Drive to Chapai Nawabganj in the morning to visit Choto Sona Mosque, Darashbari
Mosque & Madrassa that were once part of Gaud Empire. Drive back to Rajshahi by noon. Visit
Varendra Research Museum in the afternoon. Overnight at Rajshahi.
Day Three: Morning drive to Bogra. Visit Mahasthangarh, the ancient most city of Bangladesh. Drive
to Paharpur to visit Somapura Mahavira in the afternoon. Drive back to Bogra in the evening.
Overnight at Bogra.
7
(Dotsense, n.d.)
20
Day Four: Drive to Dinajpur in the morning to visit the most ornamental Hindu Temple of Bangladesh
at Kantanagar. Drive to Rangpur after the visit. Visit the Tajhat Jamindar Palace beside Rangpur town
in the afternoon. Overnight at Rangpur
Highlights
Puthia
Situated 20km west of Rajshahi it is an upazila in Rajshahi district. Puthia Jamindari created by the
Mughals in the early 17th century is one of the oldest estates of Bengal. The 1895 two storied Puthia
Rajbari is one of the most attractive structures in the area. Among others the five spire Govinda
temple, Trio Bangla temple, and the Shiva temple of South Indian Style are interesting.
Gaud
Gaur is one of the largest medieval cites in the Indian subcontinent, was the capital of Bengal from
1450 AD to 1565 AD. Located on the eastern strip of land between the Ganges and the Mahananda
rivers, has few structures standing inside the border of present-day Bangladesh. Choto Shona
Mosque, Darashbari Mosque & Madrassa, and Khania Dighi Mosque are some of the remains.
Mahasthangarh
Mahasthangarh is so far the oldest and largest archaeological site of Bangladesh, lies on the western
bank of river Katatoya, about 12 km north of Bogra town, and is connected by a good metalled road.
The site consists of the ruins of the ancient city of Pundranagara. The city was identified in 1879; the
first regular excavation was conducted at the site in 1928-29 by the Archaeological Survey of India
under the guidance of KN Diksit. Currently the Bangladeshi and French archaeologists have been
carrying out excavation every winter since 1993.
Latest findings indicate a total of 18 building levels and that the city was inhabited as early as 6th
Century BC. Dwellers of the city were mainly traders, who traded to and from faraway countries.
Allegedly the city was derelict after a great fire in the 15th Century, and had gone underground in
8
(Dotsense, n.d.)
21
few centuries. Govinda Bhita, Laksmindar Medh, Bhasu Vihar, Vihar Dhap, Mangalkot and Godaibadi
Dhap are excavated sites located outside the city but within its vicinity. The site has an adjacent
museum that houses findings of the city.
Paharpur
Paharpur, an important archaeological site in Bangladesh, is situated in a village in the Badalgachhi
Upazila of Naogaon district. The site was first noticed by Buchanon Hamilton in course of his survey
in Eastern India between 1807 and 1812. But regular and systematic excavation was jointly started
here in 1923 by Archaeological Survey of India, Varendra Research Museum of Rajshahi and Calcutta
University.
Excavation unearthed a Buddhist monastery that was built during the period from 780 AD to 830 ADS
by Dharma Pala, the second king of Pala Dynasty. The site comprises of a nearly rectangular
surrounding wall with minor structures like refectory hall, kitchen, well, small Stupas etc., and a
central Stupa. The stupa has a cruciform foundation for a hollow chamber supported by four
identical wings in four directions. The site has an adjacent museum that houses findings in the
surrounding.
KantanagarTemple
Kantanagar Temple is an eighteenth-century brick temple, situated about 12 miles north of Dinajpur
town. This originally ‘nine spired’ Hindu temple is said to be the most ornamental temple in
Bangladesh. It had lost the spires during the devastating earthquake of 1897. The whole temple is
covered with terracotta plaques that describe stories of ten incarnations of Lord Visnu especially
from the epic poems Ramayana and Mahavarata.
Later in the 1990s, shifting the high court, it was given to the archaeological authority that
established a small museum on the first floor of the building. With a wide green belt around the
building, it makes a good pastime for the tourists.
22
Day Two: Drive to Jafflong to visit the Scenic beauty and stone collection activities in the Piang River.
Visit the Jaintya Rajbari on the way back. Overnight at Sylhet.
Day Three: Drive to Madhabkunda to visit the natural waterfall there. Drive to Sri Mangal after the
visit. Overnight at Sri Mangal.
Day Four: Visit the Lawachara reserved forest in the morning. In the afternoon, visit few tribal
villages by the town. Overnight at Sri Mangal
Highlights:
Tomb of Hazrat Shahjalal (R:)
Born Makhdum Jalal ad-Deen bin Muhammad in the Middle East, Hazrat Shah Jalal was raised by his
maternal uncle in Mecca, and in his youth came to Bengal to preach Islam. Legend says that he
crossed the Surma River by his prayer rug to help the Muslim army defeat the Hindu king. During the
later stages of his life, Shah Jalal devoted himself to propagating Islam. He was buried in Sylhet after
his death in 1347. Because of his deed and dedication to Islam, people in the region consider him
very sacred, and thus believe that his Tomb is also sacred.
Jafflong
Jafflong is a beautiful attraction for the tourists with a background of hills in the Indian Border. It is
only 60km from Sylhet Town and is situated beside the river Mari. The whole area is very ideal for
cycling and walking.10
jaintya Rajbari
Jaintiapur is 5 km from Jafflong, a very beautiful suburb with numerous tea gardens. It was the
capital of Jaintya Kingdome in the 18th century. Jaintya Rajbari, adjacent to the present day Jaintya
Bazaar, was the palace of Jaintya Kings.
Madhabkunda
Madhabkunda is the largest waterfall in Bangladesh, about 200 ft (61 m) high. It is situated in the
northeast area, about 350 km from Dhaka, in the district of Maulvi Bazaar. Apart from the waterfall,
10
(Dotsense, n.d.)
23
the area has an eco-park installed recently. Hundreds of nature lovers visit the site every day,
especially in the weekends. This is a very good site for trekking, walking and cycling. 11
Day Two: Cruise further to the south to Kochikhhali. Have different activities in the jungle in the
afternoon. Anchor there for the night. Overnight on Board.
Day Three: Cruise to Kotka and anchor for the day. Overnight on Board
Day Four: Cruise back to Mongla. Arrive at Mongla in the evening. Overnight at Mongla
Day Five: Visit the Sixty Domed Mosque, Nine Domed Mosque, and the Tomb of Hazrat Khan Jahan
Ali (R:) among other ancient structures. Drive back to Dhaka in the afternoon. Arrive at Dhaka in the
evening. Tour ends
Highlights
Sundarbans
Sundarbans is the largest mangrove forest of the world, having more than 6000 Square Kilometre of
its 10,000 Square kilometre in Bangladesh. This is a national park and UNESCO heritage since 1997.
One of the major lives in this forest is the Royal Bengal Tiger, which is believed to have only 500
members still alive.
11
(Dotsense, n.d.)
24
Recent studies revealed that the Bangladesh Sundarbans support diverse biological resources
including at least 120 species of commercially important fishes, 270 species of birds, 42 species of
mammals, 35 reptiles and eight amphibian species. Winter is perfect time for visiting Sundarbans.
He founded some townships, built mosques, madrasahs and sarais, roads, highways and bridges, dug
a large number of dighis in the districts of greater Jessore and Khulna. This Saint Ruler died in 1459
and was buried in the tomb built by himself. He is revered by people and numerous people visit his
tomb. An annual fair is held on the tomb premises in the first half of April every year.
12
(Dotsense, n.d.)
25
Day Two: Relax the whole day on board. Enjoy the riverside beauty and activities of common people.
Disembark in the evening at Mongla. Check into the Hotel. Overnight at Mongla.
Day Three: Morning drive to Bagerhat to visit the Sixty Domed Mosque, Nine Domed Mosque, and
the Tomb of Hazrat Khan Jahan Ali (R:) among other ancient structures. Drive to Kuakata in the
afternoon. Overnight at Kuakata
Day Four: Enjoy the day on the beach and visiting the tribal villages around the city. Overnight at
Kuakata
Day Five: Drive in the morning to Dhaka. Arrive in Dhaka in the evening crossing the mighty River
Padma on your way. Tour ends
Rocket Steamer
Steam paddle boats, locally known as ‘Steamers’, or simply ‘Rockets’, were introduced in Bangladesh
in the second quarter of 19th Century. Originally these passenger vessels used to operate with steam
engines produced in Denny yard on the Clyde. But in 1995 all of the steam engines have been
replaced by diesel engines. The three rocket steamers that still operate between Dhaka and Khulna
are Mahsud, Ostrich, and Lepcha.
13
(Dotsense, n.d.)
26
Nine-Dome Mosque is located on the western bank of the Thakurdighi, less than half a km southwest
to the tomb-complex of Khan Jahan. The mosque is now a protected monument of the Department
of Archaeology, Bangladesh. This 16th Century mosque is a brick-built square structure measuring
about 16.76m externally and 12.19m internally. The 2.44m thick walls on the north, south and east
sides are pierced with three arched-openings on each side; the central one, set within a rectangular
frame, is larger than the flanking ones.
Kuakata Beach
Located in the central region of south of Bangladesh in the Barisal Division, this sea beach is
interesting in the sense that you can see both the sun rise and the sun set from the same spot. The
locality offers a very rich cultural diversity including tribal community and fishmongers. 14
Padma River
Padma River is the downstream of the Ganges, more precisely, the combined flow of the Ganges and
the Jamuna after their confluence at Goalanda Ghat. The river is 120 km long and from 4 to 8 km
wide. Average depth of the river is 295m. The Ganges-Padma is the major hydrodynamic system that
formed one of the world's largest deltas covering a major portion of Bangladesh and also a greater
part of West Bengal in India. The significance of the river does not lie only in helping irrigation,
housing thousands of fishes, but also the alluvial soil it carries down from the Himalayans that fertile
our farmland.
14
(Dotsense, n.d.)
27
Day Two: Drive to visit the Chandranath Temple in the morning. Move to Visit the Chatteshwari
Temple, WWII cemetery, Ethnological Museum, and the Foy’s Lake. Drive in the afternoon to the port
area. Overnight at Chittagong.
Day Three: Drive to Khagrachari in the morning. Enjoy the scenic beauty while visiting the natural
cave inside the Alutila Hill. Overnight at Khagrachhari.
Day Four: Drive back to Rangamati and have a cruise on the lake. Visit the Shubholong Bazaar as well
as the Rajbonobihar. Overnight at Rangamati.
Day Five: Drive to Bandarban in the morning. Enjoy the rest of the day relaxing in the serene nature.
Overnight at Bandarban
Day Six: Drive back to Dhaka in the morning. Arrive at Dhaka in the late afternoon. Tour ends
Highlights
Chandranath Temple
Chandranath Temple located on top of the Chandranath hill is a famous shakti peeth located near
Sitakunda in Chittagong whereas per Hindu sacred texts the right arm of Goddess Sita fell. Sitakunda
Chandranath Temple is a holy place of pilgrimage. 15
Shalban Vihara
It lies about the middle of the Lalmai ridge at Kotbari near Comilla. Excavations have exposed a large
Buddhist monastery having cruciform foundation and four identical wings in four sides that looks
similar to the excavated 8th century Buddhist at Paharpur. The site excavations have also brought
other material objects datable from the 7th to 12th centuries AD.
Chatteshwari Temple
Located at the city centre, this Hindu temple is dedicated to Hindu Goddess Kali. Local people
constructed this temple in the 18th Century. As the name refers, the goddess of the temple is the
keeper of the town Chittagong, according to Hindu belief.
WWII cemetery
The War Cemetery on Badshah Mia Road is of historic interest. It contains the graves of 755 soldiers
of the Allied Forces who laid down their lives on the Indo-Burmese front during World War II. Most of
the soldiers buried there were from Australia, Britain, Canada, East and West Africa, British India and
New Zealand. The total area of the cemetery is eight acres and it is protected and maintained by the
Commonwealth War Graves Commission.
15
(Dotsense, n.d.)
28
Ethnological Museum
The Chittagong Ethnological Museum, country’s lone ethnological museum, offers the visitors the
chance to acquaint with the lifestyles and heritage of various ethnic groups of the country. It was
established in 1965. The museum authorities had collected rare elements used in everyday lives of
different ethnic groups, of which some had already become extinct while some were on the verge of
extinction. The museum contains four galleries and a small hall.
Foy’s Lake
This is a man-made lake in Chittagong. The lake was dug by Assam-Bengal Railway engineer in 1924
and was named after the English engineer Mr. Foy. The lake is next to Batali Hill, the highest hill in
Chittagong Metropolitan area. An amusement park is located here which features usual theme park
rides and attractions as well as boat rides on the lake, landscaping, restaurants, concerts with floating
stages, scenic walking trails and many other fun activities.
Shubholong Bazaar
Shubholong is one of the most attractive scenic spots in Rangamati. Traditional boat is the only way
to access the bazaar. Interestingly, the bazaar itself sets on little boats and is organized by the tribal
people from the surrounding areas. Local products like banana, beans, pineapples etc. are the items
available in the market.
Rajbonobihar
This is a pretty modern Buddhist Pagoda located in the town. The live nature of the pagoda and
serene environment is very soothing.
29
Itinerary:
Day One: Drive in the morning to Cox's Bazaar. Arrive there in the afternoon. Enjoy the beautiful
sunset by the beach. In the evening, visit the Burmese market in the town. Overnight at Coz's Bazaar.
Day Two: Take a short cruise on the Bak Khali River to Moheshkhali Island. Visit the Adinath Temple
and tribal weaving centres. Get back to Cox's Bazaar by lunch. In the afternoon, drive to Himchhari
Beach to enjoy the sunset. Overnight at Cox's Bazaar.
Day Three: Drive early in the morning to Teknaff to embark on the ship to St. Martin's Island. Arrive
at the island at noon. Enjoy the only coral island of Bangladesh for the rest of the day. Visit the
adjoined Chhera Dwip in the evening. Overnight at St. Martin's Island
Day Four: Enjoy free time till early afternoon. Get on board in the afternoon for Teknaff. Arrive at
Teknaff in the evening. Overnight at Teknaff.
Day Five: Enjoy the day trekking in the Teknaff Game Reserve. Overnight at Teknaff
Day Six: Drive back to Dhaka in the morning. Arrive at Dhaka in the evening. Tour ends17
Highlights
Cox’s Bazaar Sea Beach
Cox’s bazaar has the longest unbroken sandy sea beach of the world, which is 120km long stretching
from Kalatoli to the southern land point at Teknaff. Magnificent sunset from the beach and marine
drive to Himchari are among prime activities in the beach. The sun is mild throughout the year that
makes the beach ideal for sunbath without fear of being sun burnt.
Burmese Market
This market is located in the Cox’s Bazaar town. It is mainly manned by Rakhain people, who came
from Burma (Myanmar).
Different types of pickles and handloom made by different indigenous people are mostly sold in the
market.
Adinath Temple
Adinath Temple is a Hindu Temple dedicated to Lord Shiva. It is situated high up on a hill in the
Moheshkhali Island; an hour’s boat ride from Cox’s Bazaar. The temple is famous for the annual 13
days long fair held in February at the foot of the Mainak Hill. This 17th Century temple as a
magnificent view of the Bak Khali River, and has a refreshing environment.
17
(Dotsense, n.d.)
30
Himchhari
Himchhari is a charming place with Sea in front of the hills, only 9km from the Cox’s Bazaar Town.
The marine drive to Himchhari offers a superb experience for the nature lovers. There is a national
park that has more than 50 species of trees and 250 species of birds. Climbing the hill of about 500
feet, one gets a wide view of the Bay of Bengal.
Chhera Dwip
Surrounding coral reef of the island gets cut off from its body during high tide and gets connected in
low tide. Because of this nature of that extended island, it is called Chhera dwip (torn off Island).
Visiting Chhera Dwip would be a memorable experience for those who are not familiar with the
nature of sea.18
Day Two: Have a half day long boat ride in the marsh land. have the rest of the day free. Overnight at
Sunamganj.
18
(Dotsense, n.d.)
31
Day Three: Drive in the morning to Jafflong. Enjoy the natural beauty by the town. Overnight at
Jafflong.
Day Four: Drive in the morning to Sri Mangal. Visit the Tea plantation, Rubber Plantation and tribal
villages in the surrounding areas. Overnight at Srimangal.
Day Five: Early morning trek into the Lawachara forest. Leave for Dhaka after lunch. Arrive at Dhaka
in the evening. Embark on ‘rocket steamer’ right after arriving at Dhaka. Overnight on board.
Day Six: The whole day would be on board. Arrive at Khulna in the evening. Check into the hotel.
Overnight at Khulna.
Day Seven: Drive to Bagerhat to visit the Sixty Domed Mosque, Nine Domed Mosque and the Tomb
of Hazrat Khan Jahan Ali (R:). Visiting that, drive to Barisal. Overnight at Barisal.
Day Eight: Have a country boat ride in Barisal. After lunch, drive back to Dhaka. Arrive at Dhaka in the
Evening. Tour ends.19
Highlights
Birishiri
Shusong Durgapur of Birishiri is located at Netrokona about 170 km north from Dhaka. It’s not only
blessed by charismatic natural beauty, is also reach in ethnic culture as there are many ethnic groups
like – Hajong, Garo, Achik and Mandi etc lives here. Many people around the world come here to
learn the ethnic culture and livings. The main attraction of Birishiri is the ceramic hill of Durgapur and
the picturesque landscape along the Shomeshwari River.
Jafflong
Jafflong is a beautiful attraction for the tourists with a background of hills in the Indian Border. It is
only 60km from Sylhet Town and is situated beside the river Mari. The whole area is very ideal for
cycling and walking.
Lawachara forest
This is a reserved forest located about 12km from Sri Mangal Town, and approximately 212km from
Dhaka. The forest has an area of 4,750 hectares. It was declared National Park in 1997. Biological
Diversity in the Lawachara National Park consists of 460 species, of which 167 species are Plants, 4
19
(Dotsense, n.d.)
32
amphibians’ species, 6 reptile species, 246 bird species, and 20 mammal species.
Hoolock gibbon (Bunopithecus hoolock) is one seriously endangered higher primate that lives in this
forest. It is also called a Bird Safari. Birds of different species are found here and anyone can always
trek along the adventurous mud stairs, carved into the hills, while listening to the continuous chirping
of birds.
Rocket steamer
Steam paddle boats, locally known as ‘Steamers’, ‘steamer rockets’ or simply ‘Rockets’, were
introduced in Bangladesh in the second quarter of 19th Century. Originally these passenger vessels
used to operate with steam engines produced in Denny yard on the Clyde. But in 1995 all of the
steam engines have been replaced by diesel engines. The three rocket steamers that still operate
between Dhaka and Khulna are Mahsud, Ostrich, and Lepcha. Having a trip on a steamer lets you
relax for a while and gives you a very interesting introduction of the rural Bangladesh. 20
20
(Dotsense, n.d.)
33
Khan Jahan Ali is a local ruler and celebrated sufi saint, who seems to have come to Bengal just after
the sack of Delhi (1398) by Timur. He founded some townships, built mosques, madrasahs and sarais,
roads, highways and bridges, dug a large number of dighis in the districts of greater Jessore and
Khulna. This Saint Ruler died in 1459 and was buried in the tomb built by himself.
Journey Plus offers some lucrative packages to the travellers of Bangladesh. Their offers are
comparatively low in cost with so many attractive facilities. For example, the Eid Holiday package to
SIKKIM and HIMALAYA for 5 nights and 6 days cost ONLY BDT 22,500 which is relatively very cheaper
than other tour operators. In addition to the cost, they also offer various packages to the multiple
location. For instance, package to Indonesia Bali Tour for 3 Nights and 4 Days cost BDT 48,500
whereas Thailand Bangkok and Pattaya Tour for 3 nights and 4 days cost ONLY BDT 35,500 21
TRANSFER CHARGES
Over the years of operation, Journey Plus have bonded with various types of hotels and
accommodation facilities throughout Bangladesh. Whichever place in Bangladesh tourists visit,
whenever they want to stay, Journey Plus have their hotelier partners, ranging from 5 stars to basics,
always available for guests. Tourists Just need to send their preference, stay, and time of travel.
Journey Plus sort the best one according to their choice.
21
(Journey Plus, 2019b)
34
4.1.5 Vehicles
Vehicle Details: 2006 MITSUBISHI ROSA BUS DELUXE 4X2 3.9 TURBO DIESEL, MANUAL
TRANSMISSION, TOW BAR, 4900CC. 29 SEATS, POWER STEERING AND COMMERCIAL VEHICLES WITH
MICRO PHONE, DVD & CD PLAYER, FM RADIO, ICE BOX, FIRST AID MEDICINE BOX EXCELLENT SEAT
WITH SEAT BELT.
Board of Directors
Bargaining power of suppliers is quite high because there has brand image.
Threat of new entrants
22
(Dotsense, n.d.)
35
is quite high as new tour operator company can come in the market by giving better service with
competitive price.
4.1.8 Competitors
Journey Plus has lots of competitors. E.g. The Bengal Tours Ltd, Bengal Logistics Ltd, No Borders
Tourism & Travel, Lexus Holidays, Beyond Adventure &Tourism, Cosmos Holiday, Bangladesh travels
Home, CTB Bangladesh, etc. Journey plus given their long experience in the field, working mainly with
the inbound guests, they have gathered deep insight into Bangladesh and every corner of it from the
perspectives of a foreign tourist. Journey Plus competing with other tour operators Whereas, they
are more concerned about the usual destinations and the unusual ones as well.
Mailing address
Journey Plus
House# 27A-B, Flat# 3C,
Road# 01, Block# A,
Niketon, Gulshan-01,
Dhaka 1212
Bangladesh
Landline: +88 02 9892406
Fax: +88 02 9854631
Mobile: +8801819227901
36
E-mail:
journeyplus@yahoo.com
37
Chapter 5
5.1: Findings
In Journey Plus the customers are familiar with this tour operator which is a big advantage. Journey
Plus has made a positive image in the competitive market image for its service. Journey Plus
infrastructure is attractive and it is easily can attract visitors.
In this competitive market, Journey Plus Management always takes special care of their guest. For
sustainability of the Journey Plus, the Sales team plays a vital role in this company. The major
department of Journey Plus development, planning, promotion, administration, and implementation
is awesome. The company staffs always try to help each other.
Journey Plus’s package price is very reasonable for the competitive market segment. Bangladesh
Government does not take initiative to provide imperative facilities for tour operators in Bangladesh.
It is a big warning for the sustainability of the tourism industry in Bangladesh. Absence of
infrastructure for developing the Tour Operator & Tourism industry in Bangladesh. In Bangladesh the
maximum unskilled person also, they have lack of professionalism.
5.2: Analysis
A SWOT analysis must first start with defining a desired end state or objective. SWOT analysis may be
incorporated into the strategic planning model. Strategic Planning has been the subject of much
research.
38
In SWOT Analysis:
Strengths: characteristics of the business or team that give it an advantage over others in the
industry.
Weaknesses: are characteristics that place the firm at a disadvantage relative to others.
Threats: external elements in the environment that could cause trouble for the business.
39
5.2.1.1 Strength: 5.2.1.2 Weakness:
Journey Plus has good infrastructure. Journey In Bangladesh, there has a maximum of unskilled
Plus has an established fund and also has labour. Maximum employees don’t know
positive market demand. Journey Plus has English very well. Government doesn’t take
good service quality. They ensure personal initiative to train to develop skilled employees.
service to each tourist that’s why tourists are Journey Plus has lack of professional employees
repeating it day by day. Journey Plus has loyal in the top management. Journey Plus should
employees that’s why the percentage of take more focus on local markets and the sales
employee turnover is very low. The company team efforts were concentrated on servicing and
has a very strong Sales & Marketing team. Use cultivating local decision-makers. Limited
of technology reduced the time consumed in proportion of the expenditure budget is
negotiating and booking a package. Excellent allocated to overseas advertising. Journey Plus
internet service with up-to-date information cannot expand because of a land shortage.
on reservations, packages, and rates. They will
get an attractive customer base, which will
help them to increase sales. Government
shows positive signs towards this kind of
business.
In Bangladesh, there has low labour costs in Increasing competition in Dhaka Market.
the tourism industry. Journey Plus has Bangladeshi Tourist police are not helpful. In
sufficient package facilities. Journey Plus has Bangladesh, there has Political unrest frequently.
been increasing repeat guest day by day. Front In Bangladesh, there has an unstable market
location at Gulshan, Niketon Dhaka. Tie up condition. In Bangladesh, there are changing
with big corporate business houses for travel management trends frequently.
providing travel and accommodation facilities.
Social media marketing can be used to reach
out to more prospective customers.
40
5.3 Company Success (Silversea cruise to Bangladesh)
A Letter from Company Owner:
Today I want to share one big news for Journey plus as well as Bangladesh tourism with you. On 22-
24 February 2017 & again on 1-3 March 2017, the Silver sea cruise- an American based cruise
company has sent their ‘Silver Discover’ cruise ship to Bangladesh territory. This is ever a passenger
cruise company enter Bangladesh for the first time of its history. The first group comprises of 95 pax
from 13 different countries (of which 42 Americans+ 24 British+ 07 Australian+ 06 Canadian+ other
EU countries) and 2nd group comprises of 67 Pax from 10 different countries (of which 24 American +
16 British+ 10 Australian+ 05 Canadian+ other EU countries) has started their cruise from Colombo,
Silence om 11February, 2017 and visited Andaman and enter Bangladesh on 22 nd February at
Maheshkhali Island, Cox’s bazar.
On 23rd & 24th February, they have visited the largest mangrove forest Sundarbans and depart
Bangladesh to Kolkata, India. The 95 Pax left to their own country from Kolkata. On 27 th February,
2017 another group of 67 new tourists board the ship and it enter Bangladesh again in the reverse
itinerary. On 1st March, the Silver Discoverer enters Sundarbans forest and stayed on 2 nd March as
well. On 3rd March, 2017 the ship arrived Maheshkhali island and visited the whole day and depart for
Phuket, Thailand via Yangon, Mayanmar.
As I told you, this is ever the first time in Bangladesh history that a cruise company touches
Bangladesh soil and we, Journey Plus are proud to say that, we were their ‘Official Ground Handling
Agent’ – while travelling to Bangladesh. In fact, it is our 3 years continuous effort with Silver sea
authority to make it happen. All the tourists including the crew members were very happy and
praised for the tour. They have promised to increase the itinerary in the next season and will send
more cruise ships to Bangladesh. It is indeed very big news for journey Plus as well as Bangladesh
tourism industry that I wanted to share with all of my friends.
Feel free to contact with me for any clarification.
Yours sincerely
Taufiq Rahman
Chief Executive
Journey Plus
41
www. Journeyplus.com
42
Chapter 06
6.1: Recommendations
For the company well and good packages & services very popular among all visitors I have some
recommendation.
Train up the new employee very well. Make the decoration of the interior design for more
attractiveness. They should try to provide comparative price. Give quick & effective service to the
visitor. Try to stop employee turnover by satisfying them. Try to satisfy the tourists in every steep.
They should appoint Management professional for top management. Try should run their property
like hospitality industry not Garments. Government should take mega project to develop roads
highway infrastructure in Tourism industry in Bangladesh. Bangladeshi Government develop Training
Institute all the division in Bangladesh to develop skilled & professional employees.
6.2: Conclusion
Out of my report, I have learnt essential facts about the tourism business activities, necessary
equipment’s for operation, customer satisfaction, in order to effective I come to know interesting
and useful information about the inbound tour operator and the places where the travel packages
and services are served. Here also, I have learnt essential facts about reservation. I come to know
interesting and useful information about Tour operation and Marketing & Sales. In my project I have
tried to give indispensable information about inbound tour operator and its relation with the visitor
satisfaction, tourism industry, socio-economy and society.
To say about the future of the tour operators in one word is very much bright, as many national,
multi-national and international companies and political parties are participating, founding and
adjoining together to establish better relation with this country and also want to make their program
fruitful as per their objectives, the company facilities surely replenish these visitors‟ expectations in a
more convenient way. So, by observing all these facts we can easily say that the future of the
inbound tour operator company is very bright in Bangladesh. Proper care and financial support will
fasten this speed. And a very important issue that has to make sure that is the quality of service and
availability of modern facilities and equipment’s in the company so that visitors can get all the things
43
they need. And to ensure these things, the management system and the staffs should be skilled
enough to provide the tourists 100% satisfaction.
References
44
Appendix
Appendix 1 – Figures
Report acronym: Journey Plus business functioning
Report title: Overall business operation of Journey Plus as an inbound tour operator
Fax: +88 02 9854631
Mobile: +8801819227901
E-mail: info@journeyplus.com
45
Figure 4: Cruise on the River Shitalakhya
46
Figure 7: Excavation at Vasu Bihara
47
Figure 10: Scenario of the largest mangrove forest (Sundarbans)
48
Figure 13: The only Coral island of Bangladesh (St. Martin’s Island)
Figure 14: Airport Transfer Vehicle Type - 2006 MITSUBISHI ROSA 29 seaters
Figure 15: Airport Transfer Vehicle Type - 2006 TOYOTA HIACE 12 Seaters
49
Figure 16: Eid Holiday Package (SIKKIM -HIMALAYA -SIKKIM)
Figure 18: Eid Holiday Package (THAILAND BANGKOK AND PATTAYA TOUR)
50