Bhoomija Krishnamoorthy

+65 87535636 | bhoomija.k@gmail.com | www.linkedin.com/in/bhoomijakrishnamoorthy

Key Skills Objective

Team Management Actively seeking for a new opportunity. Worked with NBFC for more
Customer Service Operations than 7 years in Back office operations. I have led a team of 8 and have
KYC Verification trained many employees. I always have an urge to learn new things and
MIS Reporting my way of working and dedication have given me good name and
Employee Training recognition in the organization.

Certifications Experience
AML, KYC, and Compliance April 2021 – Sep 2021
(Udemy GenMan Solutions -Sep 2022) Assistant Manager | Novac Technology Solutions, India

SAP FI May 2017 – March 2021

(Talent IT-Jun 2016)
Tally 9
(SSI software Education-Oct 2011)
Languages
Tamil (Native or Bilingual)
English (Full Professional)
Hindi (Professional Working)
Senior Process Associate /Lead Associate | Novac Technology Solutions,
India
Feb 2017 – Apr 2017
Associate Executive | HCL Technologies Ltd, India
Mar 2013 – Nov 2015
Process Associate | Shriram Group of Companies (Shriram Value
Services) , India
May 2012 – Aug 2012
Executive | Weizmann Forex Ltd, India

Honors-Awards
Certificate of Excellence
Best Employee award for the month
Monthly - Sep 2017, Oct 2017, May 2018,
Jul 2018, Dec 2018
Quarterly - OND 2017, AMJ 2018
Education
Master of Business Administration - Financial Management
University of Madras (June 2011 - July 2013)
Bachelor of Commerce - Banking Management
Ethiraj College for Women (June 2008 - April 2011)

Internship
Indian Overseas Bank
(April 2010 - May 2010)
CHRONOLOGICAL EXPERIENCE

Assistant Manager April 2021 - September 2021

Led a Team of 8 people as Back office operations Assistant Manager.

Processing below mentioned activities in software application on day to day basis across PAN India for Recurring
deposits of Shriram Transport Finance Company Ltd & Shriram City Union Finance ltd

 QC3 (NACH mandate) checking for RD investments

 Generating file from software and sending/Uploading the NACH mandate forms and files for physical NACH
cases to sponsor bank in bank SFTP server for registration process on daily basis
 Coordinating with Sponsor bank for reverse feed files (Success/rejected status of NACH)
 Uploading the reverse feed file received from Sponsor bank and investor’s bank in Software
 Generating file from software and sending/uploading to sponsor bank for instalment auto debit process in bank
SFTP server process on daily basis
 Uploading the reverse feed file received from sponsor bank in Software (Success/returned status of instalment)
 Replying to the queries and emails received from investor and various Service centres
 Sending payment link via SMS to investor on request for missed/returned instalment and NACH verification link
for E NACH cases.

Senior Process Associate /Lead Associate May 2017 - March 2021

 Scrutinizing the documents, verifying KYC and sending approval to higher authorities/concerned team for below
mentioned activities that we receive through mails and software application on day to day basis from various
service centres across PAN India for fixed deposits of Shriram City Union Finance ltd.

 Loan on Fixed deposit

 Issuance of duplicate certificate
 ILU (Death cases)
 Legal heir payment /Renewal
 Closure Before 3 months
 Coordinating with legal advisor for legal/court cases and freezing the deposits
 PAN updation in customer ID

 Monthly Interest processing for Non-Cumulative Fixed deposits for NEFT DD and ECS mode
 Commission processing on fortnight basis for Business associates who source the FD/RD business
 Coordinating with IT to solve software screen related issues
 Revalidating the old cheques issued for FD Interest
 Manual Testing in UAT URL for new screen implementation and giving ideas related to the same.
 Calling the customer and collecting new bank details for reissuance of FD interest NEFT return cases etc
 Calling the Customers regarding FD unclaimed deposits
 Application and renewal/maturity advice art work proof checking
 Forwarding mails received from customer regarding 15G/H updation and reverting after updation
 Creation of Business Associate codes in software application
 Maintaining MIS & replying to E mails & back end operation for all above process on day to day basis.
 Making data entry in system for bills from various vendors and handling petty cash
 Preparing various daily/weekly/fortnightly/Monthly reports with related to FD/RD investments/closures and
forwarding to the directors and Managers of the company
Associate Executive February 2017 - April 2017

 Billing the customer every month for the services provided by HCL to customer.
 Approving BRQs after Scrutinizing and verifying the necessary documents in Billing request system in various
project category once submitted by sales team (Oracle)
 Generating Invoice from SAP (VF01) once BRQ approved by central revenue team.
 Listing (consolidating) of invoices (VF21) as per customer request.
 Sharing the invoices with customer through courier/HCL dispatch portal/customer portal as per their request.
 Replying to E-mails for all the above process on day to day basis.
 Coordinating with sales team for fulfilling the billing related activities
 Follow up of unbilled and un accrued revenue with sales team.
 Preparing Taxation Details Report location wise thrice a month for invoice generated with US tax for
reconciliation purpose

Process Associate March 2013 - November 2015

 Handling Fresh investments, refund, renewal, Foreclosures of Fixed Deposits and issuance of duplicate receipt.
 Scrutinizing and verifying of Documents for above mentioned activities
 KYC Documents verification and data entry in system for the above activities.
 Maintaining MIS & reply to E mails & back end operation for all above process on day to day basis.
 Handling “walk-in customers Queries/Complaints/Request” related to Deposit Servicing & Operations Activities.
 Coordinating with HO for fulfilling the deposit related service.
 Resolving the discrepancies by coordinating with Branch and preparing renewal notices
 Handling interest related issues, like revalidating the old cheques & warrants, Interest paid cases through NEFT,
Interest return cases etc.
 Handling Master of Updata Process in which changes can be made in original FD receipt after certification as per
customer’s need.
 Handling Dispatch process of deposit bonds to the customers & Branches

Executive May 2012 - August 2012

 Back end Operations & Data Entry in Data Base Management System.