Technical Notes

HC+ Loss of Management

After 208 Days
Revision 2.0
Document Number: TN-000041-01-EN-02-00

Date: May 9th, 2018

Supersedes: TN-000041-01-EN-01-00
Issuer: Customer Support, PT
 208 Day Management Issue in the HC+

NOTICE
This document contains DragonWave-X proprietary information. Use, disclosure, copying or distribution of any
part of the information contained herein, beyond that for which it was originally furnished, requires the written
permission of DragonWave Inc.

The information in this document is subject to change without notice and relates only to the product defined in
the introduction of this document. DragonWave-X intends that information contained herein is, to the best of its
knowledge, correct and accurate. However, any/all liabilities associated with the use or accuracy of the
information contained herein must be defined in a separate agreement between DragonWave-X and the
customer/user.

DragonWave®, Horizon® and Avenue® are registered trademarks of DragonWave-X Canada, Inc.
©2018 DragonWave-X Canada, Inc. All rights reserved

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 208 Day Management Issue in the HC+

TABLE OF CONTENTS
208 DAY MANAGEMENT ISSUE IN THE HORIZON COMPACT+ERROR! BOOKMARK
NOT DEFINED.

1 HISTORY .......................................................................................................... 4

2 208 DAY MANAGEMENT ISSUE ..................................................................... 5

2.1 Symptoms .................................................................................................................................................. 5
2.2 Resolution or Work-Around ........................................................................................................................ 5

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Copyright 2018 DragonWave-X Canada, Inc. All rights reserved.
 208 Day Management Issue in the HC+

1 History
Revision Update Date Updates
1.0 April 25, 2017 Release
2.0 May 9th, 2018 Update to reflect fault still exists

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Copyright 2018 DragonWave-X Canada, Inc. All rights reserved.
 208 Day Management Issue in the HC+

2 208 Day Management Issue

An issue has been identified in the Horizon Compact+ (HC+) where after 208 days of consecutive uptime
without a power cycle or system reset, low priority processes will become unresponsive.

This issue has been identified in the Operating System (OS) used in the HC+.

DragonWave-X incorporated a fix from the OS vendor in Release 1.04.00 (1.4.0) that was indicated to resolve
the issue. Testing and field reports have indicated that this fix was ineffective.

2.1 Symptoms
If this bug is encountered, the following symptoms will be present:

• SNMP Functions may fail. (Get/Set/Traps)

• Management via Web GUI may become unavailable.
• Management via CLI using Telnet or SSH will continue to work but may become very slow to respond.
o Certain CLI commands may not work as expected.
o Commands like ‘save mib’, and ‘reset system’ may fail.

Note that this issue does not affect traffic passing over the link or the Quality of Service system for payload
traffic.

2.2 Resolution or Work-Around

Power cycling or resetting the system via CLI, SNMP or web interface commands will restore management to
affected devices until another 208 days of system uptime have passed.

The ‘diag1’ CLI command can be used to determine the system uptime.

DragonWave-X is evaluating an update to the underlying OS of the HC+, development and testing of this
release is underway however a full 208+ days must be included in the testing to determine if the fault is
completely resolved. The release version and release date are not yet available, please contact your
DragonWave-X sales representative or reseller for further information about the intended release date.

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Copyright 2018 DragonWave-X Canada, Inc. All rights reserved.