#4516

December, 2016
Page 1 of 20

SUBJECT: Allison DOC® V2017.1.0 Subscription Service

MODELS AFFECTED: All 1000, 2000, 3000, 4000 Series Product Families, 5000, 6000, 8000, 9000 Series
Transmissions, and MT(B) 600, CL(B)T, V, HT(B) 700 Series Transmissions, TC10®
Transmissions and H 40/50 EPTM System

SERIAL NUMBERS AFFECTED: All

Introduction:
In January 2017, Allison Transmission, Inc. will be moving to a yearly subscription service by releasing Allison
DOC® V2017.1.0. This version represents the latest PC diagnostic tool for use with 1000, 2000, 3000, 4000 Series
Product Families; 5000, 6000, 8000, 9000 Off­Highway Series Transmissions; electronically controlled MT(B)
600, CL(B)T, V, HT(B) 700 Series Transmissions; TC10® Transmissions; and the H 40/50 EPTM System. Allison
Transmission, Inc. requires all current Authorized Allison Distributor and Dealer Service locations to upgrade to
Allison DOC® V2017.1.0 which incorporates new features and enhancements discussed below.

Allison DOC® V2017.1.0 Subscription Service Overview:

Allison DOC® V2017.1.0 will be available by downloaded file or USB thumb drive. All users of the program will
need to authorize the product with the new license key received with Allison DOC® V2017.1.0. If a version earlier
than V14.x.x of Allison DOC® exists on the PC, please uninstall before installing V2017.1.0.

Allison DOC® nomenclature has changed slightly with the subscription service. Allison DOC® will be used to
reference the entire suite of products (formerly named Universal Allison DOC®). Allison DOC® Premium will be
used to reference 1000, 2000, 3000, 4000 Series Product Families, Off­Highway Series Transmissions and TC10®
Transmissions (formerly named Allison DOC® For PC­ Service Tool). Allison DOC® Premium (H 40/50 EPTM) will be
used to reference the H 40/50 EPTM System (formerly named Allison DOC® for PC–Service Tool (H 40/50 EPTM)).
Allison DOC® Fleets will be used to reference the fleets version of Allison DOC® that includes 1000, 2000, 3000,
4000 Series Product Families, CEC3 and CEC5 Off­Highway Series Transmissions and TC10® Transmissions
(formerly named Allison DOC® For Fleets (1000/2000) and Allison DOC® For Fleets (3000/4000)).

New features, enhancements, essential tool status, purchasing information, PC platform requirements, and
translator device support for Allison DOC® V2017.1.0 are some of the topics described in this Service Information
Letter (SIL).

SD / SL7942EN 3558383
Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.
 #4516
December, 2016
Page 2 of 20

Summary of New Features and Enhancements Included in Allison DOC® V2017.1.0:

Updates specific to Allison DOC® Premium:
• Adds RP1210C enhancements
– Ability to auto­try channels (5th Generation/Type­2 vehicle connections) for OEMs who have wired the
TCM diagnostics to CAN 2 or CAN 3
• Ability to find the correct CAN data bus for diagnostics
• Eliminates the need for OEM specific cross­over cables
– Ability to select channel for Data Bus Viewer
• Allows reprogramming of DYNAMIC SHIFT SENSING: Custom Breakpoint Setting
• Allows reprogramming of RETARDER: Use Accumulator
• Allows reprogramming of SHIFT SELECTORS: Preselect Time Out with password from Allison TAC
– Allows reprogramming of SHIFT SELECTORS: Preselect Time Out Duration and Range when SHIFT
SELECTORS: Preselect Time Out is Enabled
• Adds Troubleshooting Manual for Off­Highway CEC5 Product Allison 5th Generation Controls
• Corrects TRANSHEALTHTM displays for 5th Generation 3000/4000 Series

NOTE: Selecting J1708 as the protocol (used on WTEC II, WTEC III and CEC2 TCMs) while physically
connected to a later model TCM may cause errors, including trouble codes, on the vehicle. Technicians
who are unsure of the correct protocol should select ‘SmartConnect’ or try J1708 last.

Updates specific to Allison DOC® Premium (H 40/50 EPTM):

• Adds support for H 40/50 EPTM MY17 changes
– Adds System ID level recognition for MY17
– Updates DTCs
– Adds Hybrid System Status (HSS) messages to Data Monitor
• Adds RP1210C enhancements
– Implements ‘Advanced Setup’ for connections to any RP1210 Adapter

Essential Tool Status:

Allison DOC® Premium and/or Allison DOC® Premium (H 40/50 EPTM) V2017.1.0 have been classified as an
ESSENTIAL TOOL for facilities authorized as Maintenance/Overhaul/Service Outlets for one or more of the
following transmission families/models:
• 1000, 2000, 3000, 4000 Product Families
• 5000, 6000, 8000, 9000 Off­Highway Series
• TC10®
• H 40/50 EPTM System

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.

 #4516
December, 2016
Page 3 of 20

Service outlets currently enrolled in the Essential Tool program will receive the Global Tool notification letter with
information about the release of this new version of the service tool.

Purchasing Information:
Allison DOC® V2017.1.0 is available on USB thumb drive or downloaded file which can be obtained through the
Allison Web Store https://allisonstore.noregon.com/ using the following part numbers:

Allison DOC® Premium:

• New Subscription User/PC: 90510 (Download), 90530 (USB)
• Channel upgrade from V14 through February 28, 2017: 90610 (Download), 90630 (USB)

Allison DOC® Fleets:

• All Users: 91510 (Download), 91530 (USB)

NOTE: Allison DOC® Fleets includes 1000/2000, 3000/4000, TC10® Transmission and CEC3 and CEC5
Off­Highway Transmissions

Allison DOC® Premium (H 40/50 EPTM):

• New Subscription User/PC: 93510 (Download), 93550 (USB)
• Channel upgrade from V14 through February 28, 2017: 93610 (Download), 93630 (USB)

For more pricing information and changes to the Essential Tool ordering process, see Attachment “D” and please
login to (https://allisonstore.noregon.com). For contact information, refer to the Vendor Information section
in this SIL.

NOTE: The annual subscription period begins on the purchase date.

Support Information and Updates:

Support Information:

During initialization, the Allison DOC® subscription will replace any older DOC versions. When the subscription
service starts January 2017, the Allison DOC® Support Center will continue to support Allison DOC® software
V14.0 and V13.0 for one year. Starting January 2018, only the subscription service Allison DOC® software will be
supported.

Allison DOC® USB thumb drive is shipped with a trifold Job Aid Card (JA6018EN) that provides a Quick Reference
Guide and Connection Diagrams. Users of Allison DOC® also have access to a User Guide and Advanced
Help Videos (available from Help menu and icons). These sources of information will provide the user with the
necessary guidelines to install, utilize, and manipulate the software application.

For all Technical and General Help Desk questions, please contact Noregon at:

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.

 #4516
December, 2016
Page 4 of 20

US & Canada: 877­659­6913, International: 336­970­5534, Fax: 310­300­1821. This service is available to owners
of Allison DOC® to address any topic or issues related to password activation, application and updates installation,
and connectivity to a vehicle (e.g. translator devices, cables, diagnostic connectors, part numbers, etc.).

NOTE: (1) Faxes sent to the above number will automatically open a support center ticket with the fax
as an attachment. (2) E­mail: E­mails sent to the docsupport@noregon.com address will automatically
open a support center ticket.

Please contact your company’s Information Technology (IT) department or refer to the documentation provided
with your PC for operating system and other PC related issues. Contact your IT department if you use a proxy
server to connect to the Internet. Contact your Allison Transmission Distributor or the Allison Technical Assistance
Center (TAC) for transmission data interpretation.

Please regularly check the https://allisonstore.noregon.com and look for information that could clarify common
questions/concerns with respect to the different Allison Transmission diagnostic tools.

Updates:

The Allison DOC® application includes a feature that allows the user to check for and download available updates
by connecting (via the internet) to a tool update server. Due to constant ECU/TCM calibration enhancements, it is
important to regularly check for Allison DOC® updates to ensure proper tool functionality.

During active subscription service, Allison DOC® updates will be pushed to user’s machines. Users may defer up to
30 days when launching Allison DOC® before accepting a patch. After this time has elapsed, the user must accept
the update to continue use of the Allison DOC® tool.

Reprogramming Information:
Allison DOC® is the only Allison authorized reprogramming tool. No other diagnostic tools shall be used to
reprogram Allison Transmission controllers. Refer to SIL 28­TR­04_Rev A for detailed information on this topic.

The Allison DOC® Diagnostic Tool Training program, or equivalent, has to be completed in order to activate the
Reprogramming function. Reprogramming can be automatically enabled by entering your E­Learn ID and E­Learn
Password on the DOC Activation Notice. If the automatic process does not work or a user does not have an
E­Learn account, appropriate proof of certification will need to be submitted to Noregon (along with the Product
Serial Number displayed by navigating to the Software Configuration → Reprogramming menu item from Allison
DOC®) to activate the Reprogramming function of the service tool.

To learn more about the course availability, please contact your local Allison Transmission distributor training
facility or visit: www.allisontransmission.com | Parts + Service | Training.

PC Platform Definition:
Allison DOC® V2017.1.0 has only been tested and validated on PCs with the following configurations:
• Microsoft® Windows 7®and Microsoft® Windows 10® with the latest service packs installed.

NOTE: Support for Microsoft® Windows 8® is no longer available.

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.

 #4516
December, 2016
Page 5 of 20

NOTE: Allison DOC® V2017.1.0 requires the .NET 3.5 Framework which is not installed by default for
Windows 10®. The .NET 3.5 Framework may have already been installed on a given machine by another
application; if not, an active Internet connection or the Windows 10® installation media will be needed
in order to install the .NET 3.5 Framework and successfully complete the Allison DOC® V2017.1.0
installation.

NOTE: In order to install and run Allison DOC® V2017.1.0, the user must have full administrator privileges
with the User Account Control feature turned OFF.

• At least 3 GB of free space is required to install the program (after software installation, the operating system
requires sufficient free hard disk space to run the program). Additional free space may be needed for
Advanced Help Training Videos
• Pentium® IV class processor 2 GHz or faster recommended
• 4 GB of RAM system memory or greater recommended
• Monitor capable of supporting a screen resolution of 1280 X 768 pixels or higher
– Lesser resolutions, such as those used on Dell NetBook PCs (1024 X 600), shall be supported by
providing scroll bars and other graphical cues to access critical screen items; however, the user
experience on these platforms may be awkward, visually unappealing, and possibly counterintuitive
• One available USB port ­ USB 2.0 or later recommended
• Full administrative privileges are required to install and update Allison DOC®
• Internet broadband connection capability (Internet Explorer® 8 or greater) for activation/reactivation,
receiving updates and file downloads
• Network card

Error messages, sudden disconnections, and poor performance are some of the results users will experience if
Allison DOC® V2017.1.0 is installed on PCs that do not meet one or more of the above specifications.

Translator Device Support:

• Noregon Wireless/USB Translator 2.0 ­ All Allison Products
This is the essential­rated translator device for the Allison Transmission Service Tools and is recommended
for Allison DOC® V2017.1.0.

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.

 #4516
December, 2016
Page 6 of 20

NOTE:
• Allison DOC® V2017.1.0 install gives the option to automatically install V4.0.6114.1 of the DLAWIR32
drivers; however, it is recommended to visit the Noregon JPRO® Fleet Products website to obtain
information on the latest version of the DLAWIR32 drivers for the Noregon Wireless/USB Translator
2.0 ­ All Allison Products.
• Driver: DLAWIR32
• The USB drive or download image (unzipped) contain a folder ‘Noregon DLA+ Wireless Drivers’ with
the translator’s driver install program
• The translator kit can be purchased at https://allisonstore.noregon.com.
• Supported Communication Protocols used by Allison transmissions: CEC, J1708/J1587, J1939,
CAN, GMLAN and J1850.
• OBDII cables are required for GMLAN and J1850 communications and an OBDI cable is required for
CEC transmissions. These cables are not included in the Kit for Noregon USB Translator 2.0 ­ All
Allison Products, but are available for purchase from Noregon Systems
• The J­52069 cable is needed when bench programming TCMs whose harnesses do not have a 9­pin
connector, such as the WTEC II, WTEC III, and Pre­4th Generation 1K/2K TCMs. This cable is
available for purchase from Bosch Automotive Service Solutions https://allison.service­solutions.com.

Allison DOC® V2017.1.0 was also tested and validated with the following translator devices:
• Noregon Wireless/USB Translator ­ All Allison Products

NOTE:
• Driver: NORWIR32 V4.0.5983.2 (or later). Go to http://jprofleetproducts.com for the latest drivers.
• The USB drive or download image (unzipped) contain a folder ‘Noregon DLA+ Wireless Drivers’ with
the translator’s driver install program
• Supported Communication Protocols used by Allison transmissions: CEC, J1708/J1587, J1939,
CAN, GMLAN and J1850
• OBDII cables are required for GMLAN and J1850 communications and an OBDI cable is required for
CEC transmissions. These cables are not included in the Kit for Noregon Wireless/USB Translator ­
All Allison Products, but are available for purchase from Noregon Systems
• The Noregon Wireless/USB Translator ­ All Allison Products has been superseded by the Noregon
Wireless/USB Translator 2.0 ­ All Allison Products

• Dearborn DPA5 Dual CAN USB

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.

 #4516
December, 2016
Page 7 of 20

NOTE:
• Driver: DGDPA5MA V2.03 (or later); Firmware: DPA5 Dual CAN – V65.201 (or later). Go to
http://www.dgtech.com for the latest drivers.
• The USB drive or download image (unzipped) contain a folder ‘Dearborn DPA Drivers’ with the
translator’s driver install program.
• A Quick Reference Guide for this device can be downloaded from DG Technologies
http://www.dgtech.com. This document contains detailed information on how to install and use the
drivers, basic troubleshooting steps, and other relevant information.
• Allison DOC® V2017.1.0 Dearborn DPA5 Dual CAN USB users must uncheck SmartConnect and
make translator device selection from Communication Adapter Setup window.
• Supported Communication Protocols for DPA5 Dual CAN: J1939, CAN, J1708/J1587, GMLAN
and J1850.
• For availability contact: DG Technologies
• The DG­DPA5­OBDII­CABLE Cable is required for GMLAN and J1850 communications. This cable is
not included in the DPA5 Dual CAN package, but is available for purchase from DG Technologies.
• The J­52069 cable is needed when bench programming TCMs whose harnesses do not have a 9­pin
connector, such as the WTEC II, WTEC III, and Pre­4th Generation 1K/2K TCMs. This cable is
available for purchase from Bosch Automotive Service Solutions https://allison.service­solutions.com.

• Dearborn DPA4 Plus USB

NOTE:
• Driver: DR121032 V2.20 (or later); Firmware: DPA4 Plus USB – V60.006 (or later).
• DPA4 Plus USB users connecting to 5th Generation TCMs must also install DPA4PMA driver V1.36
or later. Go to http://www.dgtech.com for the latest drivers.
• Allison DOC® V2017.1.0 install gives the option to automatically install V2.20 of the DR121032
drivers. The DPA4PMA driver must be installed manually. A folder containing these drivers is also
included with the install. The DG121032 drivers (available on the J­47943 DPA4 Plus installation CD)
will not work with any of the Allison Transmission service tools.
• A Quick Reference Guide for this device can be downloaded from DG Technologies
http://www.dgtech.com. This document contains detailed information on how to install and use the
drivers, basic troubleshooting steps, and other relevant information.
• Supported Communication Protocols for DPA4 Plus USB: J1939, CAN, J1708/J1587, GMLAN and
J1850.
• For availability contact: DG Technologies
• The J­47949­A GMLAN Cable is required for GMLAN and J1850 communications. This cable is
available for purchase from Bosch Automotive Service Solutions https://allison.service­solutions.com.

NEXIQTM USB­LinkTM 2

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.

 #4516
December, 2016
Page 8 of 20

NOTE:
• The NEXIQTM USB­LinkTM 2 requires the user to manually install the driver set which can be found
either on the Allison DOC® V2017.1.0 installation media, under the “NEXIQTM USB­Link Drivers”
folder, or on NEXIQTM’s website: www.nexiq.com| Support | Download section.
• Driver: NULN2R32 V2.1.0.12 (or later).
• Allison DOC® V2017.1.0 USB­Link™ 2 users must uncheck SmartConnect and make translator
device selection from Communication Adapter Setup window.
• Supported Communication Protocols NEXIQTM USB­LinkTM 2: J1708/J1587, J1939, CAN, GMLAN,
J1850 and CEC1.
• The J­52069 cable is needed when bench programming TCMs whose harnesses do not have a 9­pin
connector, such as the WTEC II, WTEC III, and Pre­4th Generation 1K/2K TCMs. This cable is
available for purchase from Bosch Automotive Service Solutions
• For NEXIQTM USB­LinkTM 2 availability contact: NEXIQTM Technologies, Bosch Automotive Service
Solutions https://allison.service­solutions.com, or Canton Parts Distribution Center

• NEXIQTM USB­LinkTM
Only the NEXIQTM USB­Link™ with a RoHS label on the front of the device is supported.

NOTE:
• NEXIQTM USB­LinkTM users connecting to 5th Generation TCMs must upgrade their USB­Link drivers
to version 9.6.0.2 or later. Using older drivers may cause faults on the vehicle and/or cause other
components to malfunction. Go to www.nexiq.com for the latest drivers.
• The NEXIQTM USB­LinkTM requires the user to manually install the driver set which can be found
either on the Allison DOC® V2017.1.0 installation media, under the “NEXIQTM USB­LinkTM­Link
Drivers” folder, or on NEXIQTM’s website: www.nexiq.com| Support | Download section.
• Supported Communication Protocols NEXIQTM USB­Link™: J1708/J1587, J1939, CAN, GMLAN,
J1850 and CEC1.
• The ‘Litelink OBDII/16­pin connector to a DB15 (socket)’ J 1962/A cable is required to connect the
NEXIQTM USB­LinkTM device to the vehicle J1850 Protocol diagnostic connector. This cable can be
purchased from NEXIQTM Technologies.
• The J­47949­A GMLAN Cable or the OBDII/16­pin connector to a DB15 (socket)’ J 1962/A cable is
required for GMLAN communications.
• The NEXIQTM USB­LinkTM has been superseded by the NEXIQTM USB­LinkTM 2.

Vendor Information
Noregon Systems Snap­On OEM Group NEXIQ Technologies Products

7009 Albert Pick Road 2950 Waterview

Greensboro, NC 27409 Rochester Hills, MI 48309
(336) 768–4337 (248) 293–8200 or 1–800–639–6774
FAX: (336) 760–2540 FAX: (248) 293­8211
Sales@noregon.com
http://www.Noregon.com

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.

 #4516
December, 2016
Page 9 of 20

Gilmore Global Customer Service Canton Parts Distribution Center

515 11th Street, S.E.

TOLL FREE: 1­800­795­6661 Canton, OH 44707
INTERNATIONAL: 1–613­599­6065 (330)­430­4384
allisontransmission@gilmore.ca
Bosch Automotive Service Solutions DG Technologies

Mail: Bosch Automotive Service Solutions, Inc. 33604 West Eight Mile Road
28635 Mound Road Farmington Hills, MI 48335
Warren, MI 48092­3499 (248)­888­2000
1­866­628­5508 FAX: (248)– 888­9977
FAX: 1­800­578­7375 or 1­586­578­7375 http://www.dgtech.com
http://allison.service­solutions.com

Acronyms List:
Abbreviations

CAN Controller Area Network

CEC Commercial Electronic Controls
CD Compact Disk
DOC Diagnostic Optimized Connection
DPA Dearborn Protocol Adapter
DTC Diagnostic Trouble Code
DVD Digital Versatile Disc
ECU Electronic Control Unit
EFT Electronic Federal Tax
ESS Energy Storage System
GMLAN General Motors proprietary communication protocol
INT International Series
MY Model Year
PC Personal Computer
P/N Part Number
PO Purchase Order
RAM Random Access Memory
SIL Service Information Letter
S/P Serial/Parallel
TAC Technical Assistance Center
TCM Transmission Control Module
USB Universal Serial Bus
V Version

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.

 Attachment "A"

Credit Application for

Allison Distributors and Dealers
Noregon Systems, Inc.
7009 Albert Pick Rd.
Greensboro, NC 27409
Phone: 336-768-4337, ext. 128
Fax: 310-300-1821
Fax this completed application to 310-300-1821 or e-mail to credit@noregon.com

BUSINESS CONTACT INFORMATION

Title:
Company name:
Phone: Fax: E-mail:
Registered company address:
City: State: ZIP Code:
Accounts Payable Contact: Email:
Billing Address: Phone:
City, State, Zip Code:
Date business commenced:
Sole proprietorship: Partnership: Corporation: Other:
BUSINESS AND CREDIT INFORMATION
Primary business address:
City: State: ZIP Code:
How long at current address?
Phone: Fax: E-mail:
Bank name:
Bank address: Phone:
City: State: ZIP Code:
BUSINESS/TRADE REFERENCES
Company name:
Address:
City: State: ZIP Code:
Phone: Fax: E-mail:
Company name:
Address:
City: State: ZIP Code:
Phone: Fax: E-mail:
Company name:
Address:
City: State: ZIP Code:
Phone: Fax: E-mail:
AGREEMENT

1. All invoices are to be paid 30 days from the date of the invoice.
2. By submitting this application , you authorize Noregon Systems, Inc. to make inquiries into the banking and
business/trade references that you have supplied.

SIGNATURE

Title:
Date:
 #4516
December, 2016
Page 11 of 20

Attachment “B”
Allison DOC® V2017.1.0 Security ­ Activation & Reactivation

Upon purchase, customers receive an e­mail or packing slip containing a license key for each license purchased:

Figure 1.

Activation:
NOTE: Computers operating on a corporate network may need network administrator assistance to
configure the Proxy Server settings in Allison DOC® to allow online activations.

Upon completing the Allison DOC® Version 2017.1.0 installation, the application must be activated in order to
continue its use. Activation can be accomplished as follows:
1. Internet activation is required
a. The user connects the PC to the internet.
b. Starts Allison DOC®
c. Enters Customer Information. Fields with red text are mandatory
d. Enters Subscription Licenses and selects the ‘Activate Subscriptions’ button. The user receives the
Activation Confirmation screen
e. User receives ‘Allison DOC® Subscription Confirmation’ email from support@noregon.com (sent to
email address provided in Customer Information field) with confirmation code
f. Enters confirmation code and selects the ‘Activate’ button. The software is now ready to be used.

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.

 #4516
December, 2016
Page 12 of 20

Figure 2. Activation Notice

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.

 #4516
December, 2016
Page 13 of 20

Figure 3. Activation Confirmation

Reactivation:
Once Allison DOC® Version 2017.1.0 has been installed and activated, periodic reactivation of the application is
required. For PCs that are routinely online, reactivation is carried out over the Internet as a background task when
the application is running. Therefore, the application will remain active simply through regular use.

For PCs without Internet access, reactivation will be required within each 60­day period. As the deadline for
reactivation approaches, the application will display a reactivation screen. The first reminder will occur 15 days
prior to the deadline. User must reactivate over the Internet to continue use.

All Allison DOC® Version 2017.1.0 products, including the Fleet licenses, have a 60­day reactivation period.

Subscription Renewal:
The subscription period is 365 days, and begins on the date of purchase. At time of purchase, licenses will be
enrolled in an automatic renewal program and users will not need to return to the web store to extend their
license for an additional period.

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.

 #4516
December, 2016
Page 14 of 20

Attachment “C”
New Job Aid – Current and Previous Versions Available

Figure 4. Job Aid

A Job Aid will be supplied with each copy of Allison DOC®. With a downloaded Allison DOC®, if you need the Job
Aid immediately, we have posted both the Allison DOC® V2017.1.0 and the previous version as a PDF to download.

If you wish to order the Job Aid for either the new or previous version, visit the Allison Publication web store
http://allisontransmissionpublications.com/.

Please note that the Allison DOC® V2017.1.0 Job Aid provides proper connection of the Noregon
Wireless/USB translator 2.0. If you are using a previously purchased translator, please refer to previous Job
Aid for proper connection (JA3434EN).

The Noregon Wireless/USB translator 2.0 has been selected as the new essential tool and is capable of servicing
all Allison products.

With the selection of a new essential tool some people have questioned if this would require them to replace
their existing translator. The answer is NO.

The Translator Device Support: section of this SIL provides a list of all translators that have been fully tested for
compatibility with Allison DOC® V2017.1.0.

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.

 #4516
December, 2016
Page 15 of 20

Figure 5. Job Aid

Figure 6. Quick Reference Guide

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.

 #4516
December, 2016
Page 16 of 20

Attachment “D”
Pricing for (Channel or Non­Channel):

NOTE: There is an additional $40 charge for the USB Option over the Download Option.

The Allison DOC® tool pricing model will be changing with V2017.1.0 subscription service. With the new
subscription service, Allison DOC® Premium & Allison DOC® Premium (H 40/50 EPTM) will have an initiation fee for
new subscription service registrants, which is outlined in Table 1. After the first­year initiation fee, there will be
a renewal fee for subsequent years, which is outlined in Table 2. For current Allison Channel Partners with the
latest version of Allison DOC® who move to the subscription service through February 28, 2017, the initiation fee
is waived, and only the renewal fee will be required.

In conjunction with the move to a subscription service, the Allison DOC® Fleets Tool will combine the 1000/2000
Series™ and 3000/4000 Series™ software into one product. The volume pricing break points have been adjusted,
as detailed in Table 3. Distributors and Dealers are not required to acquire the “Fleets” version license.

Table 1. Subscription Service Initiation Fee for Allison DOC® Premium &
Allison DOC® Premium (H 40/50 EPTM)
Product Retail List (U.S.)
Allison DOC® Premium $900.00
Allison DOC® Premium (H 40/50 EP™) $900.00

Table 2. Subscription Service Renewal Fee for Allison DOC® Premium &
Allison DOC® Premium (H 40/50 EP™)
Product Retail List (U.S.)
Allison DOC® Premium $400.00
Allison DOC® Premium (H 40/50 EP™) $400.00

Table 3. Subscription Service Fee for Allison DOC® Fleets (1000/2000 Series™
and 3000/4000 Series™ combined)
No. of Licenses Pricing/License
1–50 $270
51­100 $220
101­200 $170
201­Up $120

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.

 #4516
December, 2016
Page 17 of 20

NOTE: Once you create an account at the Allison Web Store, we advise you to always start by logging in
so you will see channel pricing. If you do not Login prior to Checkout, the price displayed will be retail.
Once you Login, the header will indicate ’Channel Partner’ and the price at Checkout will update to
show your discount as a channel partner.

Figure 7.

To maintain the terms and conditions of either the Distributor or Dealer agreement, each location that is identified
as a location within the essential tool program will be required to continue to renew the Allison DOC® subscription
each year.

Below is a quick reference guide for Allison DOC® V2017.1.0

Distributor
Allison DOC® V2017.1.0
Noregon Systems, Inc.
7009 Albert Pick Road
Greensboro, NC 27409
Phone: 1­877­659­6913 (US/Canada) or 1­336­970­5534 (International)
Fax: 1­310­300­1821 (US/Canada/International)
E­mail: DOCsupport@noregon.com
Web Store: https://allisonstore.noregon.com
Support questions for Allison DOC® 2017.1.0 and previous releases should be directed to Noregon Systems.
Distribution
Allison DOC® V2017.1.0
Media Type ­ Download or USB Drive
Noregon Systems at 1­877­659­6913 (U.S. or Canada)
or 1­336­970­5534 International orders.
Web Store is open 24x7x365 (https://allisonstore.noregon.com)
The Product Support Center hours of operation are from 7:30 AM to 8:00 PM Eastern Time, Monday through Friday.

Payment
Allison DOC® V2017.1.0
Visa/Master Card, Business Accounts established with Noregon, PO, Check, EFT. All products Global pricing is in U.S.
dollars. Note: Credit card Currency conversions

NOTE: You may need to establish an account with Noregon ­ application included.

PO Application ­ See Attachment “A”

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.

 #4516
December, 2016
Page 18 of 20

Support
Allison DOC® V2017.1.0
Noregon Systems ­ Help Desk Level 1, 2 & 3 (All Issues)
The “Allison DOC® Support Center” will be open Monday through Friday for support calls as follows:

7:30AM to 8PM ET English, Spanish, French

The support center is closed for the following U.S. holidays: New Year’s Day, Good Friday, Independence Day, Memorial Day,
Labor Day, Thanksgiving Day and the day after, Christmas Eve and Christmas Day.

The product license key is required to activate / authorize the product.

The support center may be contacted as follows:
US/Canada: 1­877­659­6913
International: 1­336­970­5534
Voicemail is available
Fax: 1­310­300­1821
(Faxes sent to the above number will automatically open a support center ticket with the fax as an attachment)
E­mail: DOCsupport@noregon.com
(E­mails sent to the above address will automatically open a support center ticket)
Allison Web Store: https://allisonstore.noregon.com

Security
Allison DOC® V2017.1.0
Activation:
Users updating from Allison DOC® V14.0 will use an upgrade license and will enter their Allison DOC® V14 license.
Upon completing the Allison DOC® Version 2017.1.0 installation, the application must be activated in order to continue its
use. Activation can be accomplished as follows:
1. 1. Initial Activation:
a. When the application is launched, an activation screen is displayed. Enter the information on the activation screen.
The License Key that is included with your purchase is required for activation.
b. Next, check your email for the Confirmation Code and enter the Confirmation Code and click “Activate”.
2. Reactivation See Attachment “B”

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.

 #4516
December, 2016
Page 19 of 20

Operating System Update

For Hardware Requirements Refer To PC Platform Definition
Allison DOC® V2017.1.0
Operating System
Allison DOC® V2017.1.0 has only been tested and validated on PCs with the following configurations: Microsoft®
Windows 7® and Windows 10®. Latest service packs should be installed.

NOTE: Allison DOC® V2017.1.0 requires the .NET 3.5 Framework which is not installed by default for Windows 10®. The
.NET 3.5 Framework may have already been installed on a given machine by another application; if not, an active Internet
connection or the Windows 10® installation media will be needed in order to install the .NET 3.5 Framework and successfully
complete the Allison DOC® V2017.1.0 installation.

Installation Tips
Allison DOC® V2017.1.0
When installing as a DOWNLOAD you will be required to:
1. For Microsoft® Internet Explorer users, disable Pop­up blockers by selecting the “Tools” menu item and then “Pop­up
Blocker”. If “Turn Off Pop­up Blocker” appears, select that item. If “Turn On Pop­up blocker” appears, you do not
need to change the setting.

NOTE: Disabling Pop­up Blockers may differ depending on operating system.

AND/OR
2. Establish Trusted Sites. This setting will allow websites that you trust as safe (such as websites that are on your
organization’s intranet or websites from established companies in whom you have confidence). When you add a
website to the Trusted Sites zone, you believe that files you download or that you run from the website will not
damage your computer or data. By default, there are no websites that are assigned to the Trusted Sites zone, and
the security level is set to Low.
3. Make sure that you are connected to a reliable power source, not batteries, during the download.
4. Shut Down other applications during the download and installation.
5. When downloading, this may take in excess of 1 hour depending on connection speed. We strongly advise you
NOT to attempt a Download if on Dial­Up connection.

Essential Tools
All New Releases of Allison DOC® Software Distributor & Dealers
Allison DOC® V2017.1.0
Media Type ­ Download or USB Drive Only
To maintain the terms and conditions of either the Distributor or Dealer agreement, each location that is identified as
a location within the essential tool program will be required to continue to buy (or update) each new release of
Allison DOC® each year during subscription renewal period.

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.

 #4516
December, 2016
Page 20 of 20

New Essential Tool Translator (Does NOT Require Replacement Of Current Translator)
Allison DOC® V2017.1.0
Noregon

Available On Web Store Under “Translator Devices & Cables”

The Kit for Noregon USB Translator 2.0­ All Allison Products is the Essential Tool for Allison DOC® .

Figure 8.

Copyright © 2016 Allison Transmission, Inc. All Rights Reserved.