Name : Eja Rizki Ansori

Nim : 21019036

English For Specific Purposes

English for Hotel and Tourism Summary & Analysis

English for Hotel

It is a training program for hotel staff/employees in supporting their fluency in
communicating using active (conversational) English, within the scope of hotel services and
daily activities. The main objective is to improve employee grammar and communication
skills so that they can support the improvement of the company's business services.
There are several stages in the use of English for hotels:
1. Guest Check In
"Checking in" is the act of registering that the guest has arrived, and will stay at the hotel.
The hotel guest check- in procedure involves all stages from arrival of a guest to the issuance
of the room key to the guest; 1) Receiving and Registration 2) Allocation of the room 3)
Secure advance Payment 4) Information service 5) Complete the check-in formalities 6)
Open the quest folio.
2. Taking a Room Service Order
Is one of many kinds service at the hotel that handled by Room Service Attendant to the guest
who ask for their breakfast, lunch or dinner,
The guest will dial the room service number from their room by telephone and ask their
needs.
3. Directing Guest to a Destination in the Hotel Area
This service is use when the guest asks for their destination in the hotel like they ask the hotel
staff for fitness centre, spa, pool, restaurant, etc.
The guest will ask who they see in this situation.
All the hotel staff must know all of hotel information, especially can tell or direct the guest to
a destination.
4. Delivering Room Service
 The service when the room service attendant delivers the meal that have been ordered before
to the guest room.
The room service attendant must be carefull.

English for Tourism

What is Tourism?
The activities of persons travelling to and staying in places outside their usual environment
for business, leisure, and other purposes.
Tour Guide
There are some steps to used English for tourism.
1. Greeting
Ex: good morning!
2. Welcoming
Ex: Welcome to Borobudur Temple.
3. Introduction
Ex: My name is Rizky, and I'm so excited to show you this place.
4. Briefing the Itinerary
Ex: First we will go to first base of temple next, and after that, and finally we will come back
here again.
5. Explaining Rules and Etiquette
Ex: You are strictly forbidden from taking photographs inside the temple.
6. Explaining a Place (Name, Function, History, Specialty)
Ex: In front of you is, on your left is, take a look.
7. Thanking
Ex: Thank you very much for your questions and attentions.
8. Leave-taking
Ex: hope to see you come back here. Have a nice holiday.

My opinion :
English for Hotels is designed to help train the following hotel staff: hotel management, hotel
reception, concierges, housekeeping, restaurant staff, tour guides, and most other hotel staff
positions, And English for tourism is knowing enough English to successfully navigate in an
English speaking society. Many times people travel and want to experience a country's culture
and points of interest. Without knowing the basics of the language it would be very difficult to
enjoy the trip.
Analysis :
This article does not go too clearly into the English meaning of the hotel and tourism sector, but
they do explain more in examples that make it easier for the reader, as they will immediately
know examples and how to use English directly.