17/2/2020 IMA Fails To Start On XenApp 6.

5 with Specific Error Code - 2147483588

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CTX134504

IMA Fails To Start On XenApp 6.5 with Specific Error Code -

2147483588
Article | Installation / Upgrade | Created: 06 Feb 2014 | Modified: Invalid date

Applicable Products
XenApp 6.5 XenApp 6.0 for Windows Server 2008 R2

Symptoms or Error
The Independent Management Architecture (IMA) service fails to start on XenApp 6.5 with specific error code %%-2147483588.

The following events can be found in the event viewer:

Event ID 3609
Failed to load plugin C:\Program Files (x86)\Citrix\System32\Citrix\IMA\SubSystems\ImaAppSs.dll with error
IMA_RESULT_WRITE_TO_LOG_FAILED

Event ID 3601
Failed to load initial plugins with error IMA_RESULT_WRITE_TO_LOG_FAILED

Event ID 3609

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17/2/2020 IMA Fails To Start On XenApp 6.5 with Specific Error Code - 2147483588

The Citrix Independent Management Architecture service terminated with service-specific error %%-2147483588.

Solution
Running a repair against the base installation of XenApp 6.5 reinstates the Citrix COM+ applications. Once the components have
been successfully reinstated complete the following steps to enable IMA services to start.

1. Open the Component Services snap-in (comexp.msc).

2. Expand Component Services > My Computer > COM+ Applications.

3. Right-click CitrixLogServer, choose Properties then choose the Security tab.

4. Deselect the Enforce access checks for this application check box.

To temporarily troubleshoot the issue, disable the configuration logging at farm level. This can be achieved by opening up the Citrix
AppCenter console, under the Farm Properties, deselect the Log administrative tasks to Configuration Logging Database check box.
Once the IMA services start successfully on the affected XenApp server, the configuration logging option can be enabled again.

Problem Cause
The CitrixLogServer COM+ application or one of its components has corrupted during the installation of a Citrix hotfix.

Additional Resources
CTX101917 - XenApp Error: Windows could not start the Independent Management Architecture on Local Computer...refer to
service-specific error code -2147483647.

CTX104200 - Faliure to Start IMA Service in CTX_MF_IMA_StartIMAService

CTX103253 - Error: IMA service failed to start with error 2147483649 and failed to load plug-ins

CTX103048 - IMA Service Fails to Start when a Domain or Local User is Configured for Logon

CTX101877 - Error: An error occurred while attempting to start the IMA Service.

CTX735338 - IMA Fails to Start with Error Code 2147483649

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