‎Global E-business

‎and
‎Collaboration- Part 2

‎ ystems for Collaboration and

S
‎Social Business

‎• Short lived or long term

‎• Collaboration:
‎• Informal or formal (teams)

‎• Changing nature of work

•‎ Growth of professional work—“interaction

‎jobs” • Changing organization of the firm

•‎ Growing importance of
‎• Changing scope of the firm
‎collaboration:
‎• Changing culture of work

‎Innovation, is a group and social process,

‎and most innovations derive from
‎collaboration among individuals in a lab, a
‎business, or government agencies. Strong ‎• Emphasis on innovation :
‎collaborative practices and technologies are
‎believed to increase the rate andquality of
‎innovation.

•‎ Use of social networking platforms, internal

‎and external

•‎ Engage employees, customers, and

‎suppliers

•‎ Goal is to deepen interactions and expedite

‎• Social business ‎information sharing

‎• “Conversations”

•‎ Driving the exchange of information without

‎• Requires information transparency
‎intervention from executives or others

•‎ Investments in collaboration technology can

•‎ Business benefits of
‎bring organization improvements, returning
‎high ROI ‎collaboration and teamwork

•‎ No value placed on teamwork or lower-

‎level participation in decisions
‎• “Command and control” organizations
•‎ The middle managers purpose was to pass
‎messages back and forth, up and down the
‎organization hierarchy
•‎ Building a collaborative culture
‎and business processes •‎ Senior managers rely on teams of
‎employees

•‎ Policies, products, designs, processes, and

‎• Collaborative business culture
‎systems rely on teams

•‎ The middle managers purpose is to build

‎teams, coordinate their work, and monitor
‎their performance

‎• Profiles

‎• Content sharing

‎• Feeds and notifications

•‎ Enterprise social networking
‎• Groups and team workspaces ‎software capabilities

‎• Tagging and social bookmarking

‎• Permissions and privacy

‎• Space (or location)—remote or co-located

•‎ Two dimensions of
‎collaboration technologies ‎• Time—synchronous or asynchronous

1‎ .What are your firm’s collaboration

‎challenges?

‎2.What kinds of solutions are available?

‎ .Analyze available products’ cost and

3
‎benefits •‎ Six steps in evaluating
‎software tools
‎4.Evaluate security risks

‎ .Consult users for implementation and

5
‎training issues

‎6.Evaluate product vendors