HOUSEKEEPING ASSESSMENT – TEST 2

(Each question carries ½ mark. Total marks 20)

Student’s Name: Paulraj Basumatary

Batch Code: A3 Centre: Guwahati

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided in/below the questions
2. Review your answers before submitting the Assignment

A Fill in the blanks

1. A co-operative attitude is essential for teamwork.
2. Housekeeping is the backbone of the hotel.
3. Another name for a cupboard is wardrobe_.
4. The Housekeeping department is a support centre.
5. The executive housekeeper is in-charge of the Housekeeping
department.
6. A Cabana is a room near the swimming pool.
7. A Triplet is a room meant for three persons.
8. The Executive Suite suite has a work station set up in the living room.
9. The Control Desk _
section looks after Lost & Found guest property.
10.The floor supervisor
is responsible for checking guest rooms.
11.The room attendant keeping all room linen and supplies on a _ trolley .
12. Pen, letter paper and envelopes are items placed in a Stationery
Folder.
13. Flower _ Arrangement is the art of arranging flowers and foliage.

B Choose the correct alternative

1. This department is the backbone of the hotel.
Front Office Housekeeping
Write the correct choice: Housekeeping

2. Housekeeping keeps strict control of which keys.

Guest Room Keys Master Keys
Write the correct choice: Master keys

3. This person is responsible for cleaning guest rooms and bathrooms.

Houseman Room Attendant
Write the correct choice: Room attendant

4. Staff are constantly exposed to guests at close proximity and hence

need to maintain a high level of
Personal hygiene Premises hygiene
Write the correct choice: Premises Hygiene

5. An attribute that in difficult situations helps in diffusing the explosive

moment.
Attitude Tact and Diplomacy
Write the correct choice: Tact and Diplomacy

6. Another name for curtains.

Upholstery Drapes
Write the correct choice: Drapes

7. This person is responsible for cleaning the public areas.

Houseman Room Attendant
Write the correct choice: Horsemen

8. This room has a balcony attached to it.

Standard Room Lanai Room
Write the correct choice: Lanai Room

9. This room has multi-utility furniture.

Studio room Twin Room
Write the correct choice: Studio Room

10. This section of Housekeeping keeps control of Master Keys.

 Horticulture Control Desk
Write the correct choice: Control Desk

11. This section of Housekeeping is responsible for providing clean linen.

Linen room Laundry
Write the correct choice: Linen room
12. Beverages are kept in the .
In-room safe Mini-bar
Write the correct choice: Mini-bar

13. This type of flower arrangement can be used on a restaurant table.

Horizontal Crescent
Write the correct choice: Horizontal

C Answer in one sentence

1. What are the functions of Housekeeping?
Ans. Housekeeping department holds the responsibility for cleanliness,
maintenance and aesthetic unkeep of the entire hotel.

2. Name the two additional services offered to a guest by Housekeeping?

Ans. In addition, housekeeping department offers/handles the laundering of
linen and offers laundry, dry cleaning and shoe polishing facilities to the
guest.

3. What does a room mean to a guest?

Ans. For a guest, a room means comfort, cleanliness and hygiene, privacy,
safety and security also it means convenience.

4. Who heads the Linen Room?

Ans. Liben room supervisor heads the Linen Room

5. What is ‘linen’?
Ans. Linen is a fabric. It is usually used as bed sheets, pillow cases, towels
etc.

6. Which sub-section of Housekeeping earns direct revenue?

Ans. Guest rooms earns direct revenue .

7. Define ‘Penthouse Suite’?

Ans. Penthouse Shuite is a super deluxe suite situated on the topmost floor
of the hotel. Usually it has a terrace garden or a pation attached to it.

8. Define ‘Twin Room’?

Ans. Twin room is a room with two single beds seperated by a bedside table.

9. What are the functions of the Horticulture section?

Ans. Horticulture section takes care of the landscaping, indoor plants and
flower arrangements for the hotel to give the hotel an eco-friendly
environment also to add beauty of the hotel.

10. List 3 items of furniture kept in a hotel guest room?

Ans. 3 items of furniture kept in a hotel guest room are bed with bedside
tables, sofa chairs and coffee tables, dresser.

11. List 3 guest room amenities?

Ans. Guest room amenities- ashtray, mini bar, sewing kit etc.

12. List 3 bathroom amenities?

Ans. Bathroom amenities- facial soap, shower cap, tissue box etc.

13.Generally how many sheets are used to make a bed?

Ans. Generally three sheets are used to make a bed.

14. Name any 3 types of flower arrangements?

Ans. Types of flower arrangements- vertical arrangements, triangular
arrangements, crescent arrangements etc.