5. How Jio impacted from Covid-19?

Jio didn’t got impacted by Covid-19 instead they got an opportunity to grow their business. Reliance
has not only raised over US$ 23.5 billion in the last four months, becoming a net "zero debt"
company in the process, but has also unveiled its vision for the future through two of its business
entities, Jio Platforms and JioMart, while the rest of the world is still experiencing Covid-19-related
upheavals.

Jio Platforms now counts Google, Facebook, Qualcomm, BP, and Intel among its impressive list of
investor partners. It claimed to have created its own 5G hardware and software platform at its
recent annual general meeting, which could potentially allow it to roll out 5G anchored products and
services in the near future with a near total control over enterprise security and data privacy. It also
displayed its own mixed-reality solutions with multiple use cases that go beyond merchandise retail.

6.How jio overcomed all the situation of Covid-19?

With this action plan against COVID-19, JIO has merged the strengths of Reliance Foundation,
Reliance Retail, Jio, Reliance Life Sciences, Reliance Industries, and all 6,00,000 members of the
Reliance Family.

JIO is working to make sure that all of its subsidiaries go above and above to support the
government in its attempts to prevent the fatal coronavirus outbreak by drawing strength from its
position in a variety of industries.

As part of its multifaceted preventative, mitigation, and ongoing assistance approach, it has taken a
lot of actions. For patients who test positive for COVID-19, the Sir HN Reliance Foundation Hospital
has established a dedicated 100-bed centre at Seven Hills Hospital in Mumbai in conjunction with
the Brihanmumbai Municipal Corporation (BMC). The facility, which is entirely sponsored by the
Reliance Foundation, has a negative pressure room that aids with infection control and cross-
contamination prevention.

Additionally, the hospital has promised to put up unique medical facilities for quarantining visitors
from informed nations and potential cases found through contact tracing.

Jio is importing more test kits and consumables for efficient testing while JIO has constructed and
turned over to the district administration in Lodhivali, Maharashtra, an isolation facility that is fully
equipped. Additionally, the corporation has disclosed that it will contribute an initial Rs 5 crore to
the Maharashtra Chief Minister's Relief Fund. In order to better equip the country's health workers
to combat the coronavirus challenge, JIO is expanding its production capabilities to create 100,000
face masks each day as well as a significant amount of personal protective equipment (PPEs), such as
suits and clothing.

Jio will serve free meals to people in several places in collaboration with non-governmental
organisations (NGOs) in order to provide the required livelihood aid during the current crisis. In
order to help Indians remain safe while staying connected and productive, allowing for remote
working, remote learning, remote engagement, and remote care, Reliance Jio has launched the
#CoronaHaaregaIndiaJeetega project.

In order to allow people, students, educational institutions, and healthcare providers to continue
living their professional lives while maintaining social distance, Jio is combining its digital capabilities
with Microsoft Teams, the unified communication and collaboration hub for teamwork in Office
365.Jio has also launched other efforts, such as a "Symptom Checker" that allows users to check
their symptoms at home without placing undue strain on the healthcare system, as well as tools that
allow students to "Learn From Home" and working professionals to "Work From Home."

Wherever it is geographically possible, Jio will also offer Basic JioFiber broadband connectivity (10
Mbps), free of charge during this time. Home gateway routers will also be available, with a minimal
refundable deposit. Meanwhile, the telco would give double data across all tariffs to all current
JioFiber customers.

12.What other companies should've taken steps to survive covid

19?
Telecommunications firms are facing one of their most difficult difficulties ever as a result of the
coronavirus, which has flipped the world upside down. They have a responsibility to support and
care for their employees first and foremost, just like other businesses. However, particularly in the
midst of a crisis of this magnitude, telecoms are also under tremendous pressure to keep providing
infrastructure and services that are essential to everyone.

Telecom executives are juggling a number of problems at once. We advise focusing first on three
urgent short-term crisis management measures before shifting focus to the recovery strategy. Those
who do this will not only aid in the fight against the pandemic in their communities and around the
globe, but they will also come out stronger thereafter.

Telecom companies should’ve taken three steps to survive Covid-19:

1. Help people adjust for the long haul

There is a widespread move to remote working, video conferencing, and closing off public spaces in
order to stop the spread of the virus. During the outbreak, network traffic in certain nations
increased by 70% or more.

Telcos can smooth this transition by taking a number of quick actions.

First, they can provide customers with subsidised or complimentary phone, internet, and content
services. In addition to permitting data overages and open access to applications and services like
educational content and online learning platforms for children, instructors, and parents, the menu
might also include allowing enterprise customers' employees to make free phone calls to one
another.

Then, as more time is spent at home by employees and their families, telcos should be prepared to
assist consumers in upgrading their services to handle the increased bandwidth needs. Internet
speed-boosting packages and upgrading from slower copper connections to faster fiber-optic
broadband services could be among the alternatives.
In addition to hardware for remote working and video conferencing, unified communication plans
and partnerships, and virtual private network (VPN) capabilities, telcos can provide consumers with
entire "workplace-as-a-service" solutions. As well as productivity checks with remote professionals,
they can offer advise on how to set up and fix home office equipment.

Last but not least, telcos can cater to the demands of business clients by offering flexible payment
options or setting up ad hoc support teams to help vital institutions like pharmacies, hospitals, and
other first responders.

These solutions are already being used by numerous carriers. People can be assisted in coping with
the challenging situation by others who act swiftly and efficiently. They may reinforce their
fundamental value proposition and increase trust and loyalty in the communities they serve by doing
this.

2. Stabilize operations in the new normal

It is conceivable that the pandemic will force telcos to change their front- and back-office operations
to make them more adaptable and resilient.

For instance, the crisis would likely hasten the adoption of digital customer-service channels and
services offered by telcos. Through swift, coordinated modifications to their automated voice-
response programmes, call centre scripts, and in-store signs, businesses may make this easier for
customers by guiding them to self-service channels. To create these measures to address the needs
of various client groups, starting with elders and professionals working from home, one practical
strategy may be to establish Agile remote teams.

For the near future, foot traffic to the third-party dealer networks and brick-and-mortar storefronts
of telcos will be significantly reduced. The benefit is that store staff may assist help desks,
technicians, and home deliveries while things are out of the ordinary. Before implementing them
more broadly, we advise testing a few crucial omnichannel customer-care strategies on a smaller
scale to assure consistency.

On the other hand, during the outbreak, call centres may handle more client enquiries, and telecoms
may think about developing new outbound contact initiatives. Rebalancing the marketing team's
priorities to support product and service upgrades, setup, and feedback could be helpful because
customer turnover is expected to decline significantly during this time. To better understand and
foresee customer demands and take action, the top telecoms will implement feedback management
technologies.

Field engineers must take extra care to safeguard their health because they will be on the actual
front lines of the disaster. Only the most dire circumstances will warrant visits to clients' homes and
places of business. Engineers will deliver equipment to numerous secluded or quarantined locations
before using remote video conferencing to assist consumers with its installation or repair. Limiting or
staggering depot swaps by bringing fully packed vans home at night are further safety measures. A
current inventory will be essential.
In telecom networks, reducing congestion as traffic increases is of utmost importance. In addition to
general increases in traffic, peak demand on fixed-line networks has increased by more than 20% in
the impacted areas, placing some network nodes under tremendous stress and occasionally beyond
their capabilities. Experts in network operations centres (NOCs) can use predictive analytics
techniques to detect the highest-risk areas and address connection issues before they become
problems. These centres will receive unique, preapproved funding from leading organisations so
they can move quickly and get equipment on short notice. Telcos may also take into account
methods for controlling network traffic, such as throttling programmes that cause unmanageable
peak traffic loads or sporadic video resolution reduction as required. To increase network capacity,
telcos and regulators in some nations may choose to repurpose spectrum. And of course, telcos
must enhance business-continuity and infection-prevention measures to protect NOC staff and
facilities.

3. Shore up Cybersecurity
There are allegations of an increase in cyberattacks, similar to earlier crises. While shifting work to
new locations, businesses are acting rapidly to increase production capacity and maintain efficient
operations. However, because business continuity measures, such backup servers, are frequently
less secure than standard production systems, such actions increase susceptibility to cyber threats.
They might not have the most recent security updates and go through softer testing. Due to their
propensity to connect to insecure networks like home or public WiFi and the fact that phishing
attacks against employees frequently rise at such times, remote workers are also vulnerable.

Hackers actively take advantage of the situation after spotting these vulnerabilities. Businesses are
also conscious that their cybersecurity needs to be strengthened. Bain conducted a multi-industry
poll in November, far before the Covid-19 outbreak, and 48% of executives said their company's
cyberdefenses were insufficient. Telcos may contribute by strengthening their own security
postures, making necessary improvements quickly, and ensuring that their customers have access to
the greatest possible protections against cyberthreats.

Testing the security standards of telecoms' business continuity plans should be one of the specific
measures, especially if that is how production capacity is being increased in the short term. By
bolstering their "red" teams—security experts who probe and assess their organization's defences,
frequently simulating cyberattacks—and "blue" teams—defensive experts who try to counter attacks
by red teams and real hackers—Telcos can also work to identify and eliminate their cyber
vulnerabilities.

During the outbreak, telcos that offer security services to customers may offer discounted or
complimentary services. Additionally, they can impart their finest advice on enhancing security while
working remotely. The lives and well-being of millions of people are ultimately on the line with
Covid-19, not simply the potential of greater cybercrime and socioeconomic instability. In order to
support communities and organisations in their response to the epidemic, telecommunications
providers are essential. If managed well, telecoms may also make their connections with the
customers they serve stronger and assist in helping everyone come out of the crisis even stronger.