Office de la Formation Professionnelle

et de la Promotion du Travail

OFPPT

Filière: 2TSC Proposition n° 1

Niveau: TS Année de formation: 2017/2018
Intitulé du module: Anglais Technique Durée: 1 heure 30 mns
Barème : /40

ADMINISTRATION
The function of the office is to perform administrative work. First, it must provide the necessary
communications with customers, banks, governments departments, and other outside organizations.
Second, it must service the information requirements within the company itself. In order to meet these
needs efficiently, the office Manager must employ the most appropriate business methods, systems
and equipment. In an efficient administrative structure, clerical operations are organized so that they
add to the profitability of the business. However, in many countries the number of clerical staff has
increased while the total of workers employed in production has fallen. In Britain, for example, the
total workforce in the years 1919-1976 went up by 25%, while the number of people who were
employed in clerical work increased by 150%. For a country such as Britain, which depends on a
manufacturing base that can mean inefficiency. To ensure that office services run smoothly, there must
be the means to check, sort, copy and file correspondence and other paperwork. Today, there is a
growing range of machines that can be used to do such jobs. The size and resources of a company will
determine how mechanized or computerized its office systems are. The office must give maximum
service at minimum cost. A balance must be kept between production, marketing, and administration.
As a company developed and grows, the contribution of administration will vary in kind and in value.
The most important objective in modern offices is the processing of data in order to provide means of
business control, but in many companies, there are weaknesses in the ability to manage
communications efficiently, for example, same data are often used only by individual mangers and
different departments in the same company may use different data processing systems. In order to
contribute to business efficiency, however, data processing must be a centralised service. The system
which is required is one that looks at the total needs of a business and therefore assists management in
making appropriate decisions quickly.
I-Reading and comprehension: ( 10 marks)
1-What is the function of the office?
2- Why must clearical operations be organized?
3- How can office services be efficient?
4- What are the potential references of a performing manager?
5- What does the management system require for a business efficiency?
A- Say if these statements are true or false? Justify your answer:( 2
marks)
1- In an efficient administrative structure , clearical operations are disorganized.
2- The most important objective of a modern office is to perform administrative work.

B-Find the synonyms of these words in the text: (2 marks)

a) useful :…………….. b) bureau:……………
c) execute:…………… d)Tools:………..

C-Find the antonyms of these words in the text:( 2 marks)

a) inefficiently:…………… b) strengths:……………
c) decrease:…………… d) unfit:…………..
 II-Grammar:
A- Put these verbs into their right tense: (6 marks)

As a Marketing manager, I (be) responsible for the launchment of our company's

products in the market .I ( work ) in a multinational company last year and I ( realize ) a good
The long run.

B- Rewrite these sentences as indicated : (6 marks)

1- I set up my own company, but I went bankrupted.
Despite…………………………………………………………………..
2- The office manager business methods because he wanted to meet customers'
requirements.
In order that………………………………………………………………
3- If the company fails to realize profitability, It will go bankrupted.
Unless…………………………………………………………………….

C- Rewrite these sentences as suggested:( 4 marks)

1-He said," you must send e-mails to the staff to attend the board
meeting."
He ordered his secretary………………………………………………..
2- The office must give maximum services at minimum cost.
Maximum services at minimum cost…………………………………………
D- Writing: (8 marks)

Computerized system may change the office of the future .Do you agree or
disagree with that?