Professional Documents
Culture Documents
Session 2 N 3 - ISM
Session 2 N 3 - ISM
Session 2 and 3
Enterprise Systems
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What is a Process?
➢ A specific ordering of work activities across time and space, with a beginning, an end,
and clearly identified inputs and outputs: a structure for action. (Davenport, 1993)
➢ Has sequence, purpose/ desired outcome, interaction
Function Process
Focus on “What” Focus on “How”
Vertical Horizontal
Static Dynamic
Task-centered Customer-oriented
Individual/Specialist Team/Generalist
Parochial Holistic
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Jio Digital
Jio Digital
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Business Functions
Sales Process
Sales & Marketing
Sales & Marketing
Administration
Administration
Development
Production
Development
Production
Reserch &
Reserch &
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German Name
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➢ Having known the history of SAP and why it came about, one quick question that I
would like to point to you is that have you ever wondered what R stands for in the early
versions of this software?
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SAP Access
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➢ https://www.panorama-consulting.com/wp-content/uploads/2016/07/Clash-of-the-Titans-2016-2.pdf
➢ Why is it that we will want to select a vendor that has a sizable market share or shortlist
rate? Take a moment to think about that
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Benefits Realization
Types of benefits
➢ Why low customer interaction and time benefits?
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➢ Customer Interaction: First is that, there could be measurement issues over here in the sense
that they could be measuring things on an objective fashion. For instance, the amount of
customer interaction might've increase with the use of ERP systems, but companies might be
having better quality levels of interaction with the customers because of the fact that now they
get to know more about their customers better.
➢ It is well known in the literature of ERP implementation that employees that are deeply
involved with the implementation of ERP systems undergo this feeling of change resistance, and
as a result, they may become disgranted against the use of the system and hence, they might be
providing bias feedback to its subsystems. So, it's important to go back and to understand if, as a
whole, company has indeed improved some of its measures that they have reported.
➢ Time: Companies have to take time to adjust their old ways of running the business to the new
way of running the business upon the roll out of the systems. So, in a short run, we might be
seeing that some of these benefits are not realized, but over time, the system might produce the
anticipated benefits.
Summary Data
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Technology
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E
ERP was about: ERP II includes:
E nterprise E xtendibility
– Allowing the Enterprise to incrementally
– Meeting the internal
integrate itself with other systems and
requirements of the
R
beyond the companies boundaries
enterprise SAP NetWeaver, Collaborative ERP…
R esources
R esults
– Managing the results of the company
– Managing the resources through full transparency and control
P
and assets of the Analytics, Strategic Enterprise Mgmt,
company Corporate Governance…
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