Channels for PNB Credit Card Services

S.No. Channel
1 Toll Free No. 18001802345- IVRS (Interactive Voice Response System) and 0120-4616200 (Tolled No.)
2 Long Code Services by sending SMS from registered Mobile No. at 7092200200
3 Mailing at: creditcardpnb@pnb.co.in
4 Mobile Banking app- PNB Genie
5 Mobile Banking app- PNB One
6 Internet Banking Services (IBS)
7 Website: www.pnbcard.in
8 ATM

1. Toll Free No. 18001802345- IVRS (Interactive Voice Response System) and 0120-4616200 (Tolled No.):
Type of Services:
1) Block Card
2) Account summary
3) Activate a Card
4) Set/Generate PIN
5) Last 5 unbilled Transactions
6) Rewards point request
7) Offers
8) Direct Conversation with Customer Care Executive
2. Long Code Services by sending SMS from registered Mobile No. at 7092200200 :
Card Activation/ Deactivation-SMS Verbiage
1 Activate Card ACTIV<SPACE>LAST 6 DIGIT OF CARD NUMBER<SPACE>DOB IN DDMMYYYY> to 7092200200
2 Deactivate Card DEACTIV<SPACE>LAST 6 DIGIT OF CARD NUMBER<SPACE>DOB IN DDMMYYYY> to 7092200200
Card PIN, Stmt., Block
3 Generate Pin CARDPIN<SPACE>LAST 6 DIGIT OF CARD NUMBER<SPACE>DOB IN DDMMYYYY> to 7092200200
4 Mini statement CCBAL<SPACE>LAST 6 DIGIT OF CARD NUMBER <SPACE> MMYYYY month and year of statement
required> to 7092200200
5 Block Card HOT<SPACE>LAST 4 DIGIT OF CARD NUMBER TO 7092200200
3. Email :

Credit Card services related queries can be directly sent from registered mail Ids of customers to:
a) creditcardpnb@pnb.co.in

In case of non –resolution of query, customer may escalate query at

b) creditcardho@pnb.co.in.

For dispute related service request, customer may escalate query at

c) creditcarddispute@pnb.co.in

For NPA related issues, customer may escalate query at

d) ccdnpa@pnb.co.in .

4. Mobile Banking app- PNB Genie:

a. Credit Card Profile-View facility
b. Credit Card Account Summary/Statement-View and download
c. Reward Points-View and Redemption
d. Payment –PNB net banking, Bill Desk
e. Manage Credit Card- Register Card and Deregister Card, Transaction Preference (International Transaction
enable/disable), POS/ECOM/ATM transactions-enable/disable.
f. Conversion of Credit Card.
g. Setting of all types Credit Card Limit (Spending Limit/ POS Limit/ Ecom Limit)
h. Temporary Card Block/Unblock
i. Credit Card Pin Generation
j. Conversion of EMI -3/6/9/12/18/24/36 months
k. Request for Replacement of Credit Card
l. Request for Duplicate Statement
m. Change Credit Card Limit
n. Request for Hotlisting of Card
o. Track Service
 p. Utility Payment
q. Registration/de-registration of auto debit
r. Virtual Card (E-Card) facility available for E-Com transactions

Note: Available at Google Play store and Apple play store

5. Mobile Banking app- PNB One:-

a) Credit Card Profile-View facility

b) Credit Card Account Summary/Statement-View and download
c) Reward Points-View and Redemption
d) Payment
e) Registration/de-registration of auto debit
f) Re-PIN request
g) Up gradation of Credit Card
h) Request for Replacement of Credit Card
i) Report of lost card
6. Internet Banking Services (IBS):- www.pnbindia.in

a) Credit Card Profile-View facility

b) Credit Card Account Summary/Statement-View and download
c) Reward Points-View and Redemption
d) Payment
e) Registration/de-registration of auto debit
f) Re-PIN request
g) Request for Replacement of Credit Card
h) Change Credit Card Limit
i) Report of lost card

7. Website: www.pnbcard.in :-
a) Credit Card Profile-View facility
 b) Credit Card Account Summary/Statement-View and download
c) Reward Points-View and Redemption
d) Payment –PNB net banking, Bill Desk
e) Manage Credit Card- Register Card and Deregister Card, Transaction Preference (International
Transaction enable/disable), POS/ECOM/ATM transactions-enable/disable.
f) Conversion of Credit Card.
g) Setting of all types Credit Card Limit (Spending Limit/ POS Limit/ Ecom Limit)
h) Temporary Card Block/Unblock
i) Credit Card Pin Generation
j) Conversion of EMI -3/6/9/12/18/24/36 months
k) Request for Replacement of Credit Card
l) Request for Duplicate Statement
m) Change Credit Card Limit
n) Request for Hotlisting of Card
o) Track Service
p) Utility Payment
q) Registration/de-registration of auto debit
8. ATM :-

a. Reset of PIN
b. Balance Enquiry
c. Cash withdrawal
d. Payment of Credit Card dues