Professional Documents
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Bab 9 - 172
Bab 9 - 172
Cdbaby
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Naturally, some situations require more diplomacy than others. If you know your Use extra tact when communi-
audience well, a less formal approach may be more appropriate. When you are communi- cating with people higher up the
cating with people who outrank you or with people outside your organization, an added organization chart or outside the
measure of courtesy is usually needed. company.
With written communication and most forms of digital communication, pay extra
attention to tact. When you’re speaking, your words can be softened by your tone of
voice and facial expressions. Plus, you can adjust your approach according to the feed-
back you get. However, if you inadvertently offend someone in writing or in a podcast,