Yangon University of Economics

Department of Applied Economics

Executive Master of Public Administration Programme

EMPA – 19th Batch (Online)

Assignment on
Survey report for Employee Engagement using Gallup Q12

Submitted by
Thwe Thwe Oo
EMPA I-39

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1. Introduction
This survey has been carried out in the University of Information Technology (UIT). The
purpose of this survey is to measure levels of employee engagement using the questionnaire of
Gallup Q12 workplace audit. The term ‘employee engagement’ is relatively new with the
concept introduced by Kahn in 1990 as ‘personal engagement’ and ‘personal disengagement’
during a study into the psychological conditions associated with the degree to which people
engage or disengage themselves in their roles.

2. Methodology
A quantitative questionnaire was selected as the survey type and targeted via email with google
form link at a population of 35 teaching staff at UIT. The questionnaire is a replication of the
Gallup Q12 workplace audit. The use of an online quantitative questionnaire seemed the most
efficient method of collecting data and a valid and reliable option. The Gallup Q12 workplace
audit has proven to be a valid measurement instrument of employee engagement.

3. Results
Out of 35 targeted population, 33 responses were collected. Based on these responses, the
results were presented with cross-tabulated across respondent’s position. Findings to this
cross-tabulation exercise are presented both the findings of each and every question of Gallup
Q12 workplace audit and overall employee engagement level.

3.1 Population
The teaching staff at all levels from the University of Information Technology were targeted
as a survey population. The following table and chart represented the number of involvements
in this survey.
Position Distributed Returned
Professor 5 4
Assoc: Professor 15 15
Lecturer 6 6
Assist: Lecturer 6 5
Tutor 3 3
Total 35 33

Table 3.1 The number of population and respondents

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 The number of survey involvement
40 35 33
Number of Respondents
Distributed Returned
30

20 15 15

10 5 4 6 6 6 5 3 3
0
Professor Assoc: Lecturer Assist: Tutor Total
Professor Lecturer

Position of Respondents

Figure 3.1 The number of population and respondents

3.2 Findings
3.3.1 Findings of each and every question of Gallup Q12 workplace audit
Respondents were asked to rate the below twelve statements using 5-Likert Scale: 5 = Strongly
agree to 1 = Strongly disagree.

Statement 1: I know what is expected of me at work

All respondents answered positively to this statement as demonstrated in the chart below.

Figure 3.2 – S1: Expectation at work

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Statement 2: I have the materials and equipment I need to do my work right.
Almost 25% and 50% of the respondents said they have the materials and equipment they need
to do their work. Nearly 25% stayed in neutral and nearly 8% said they didn’t agree this
statement.

Figure 3.3 – S2: Necessary materials and equipment

Statement 3: At work, I have the opportunity to do what I do best every day.

According to their responses, the majority (69.7% and 9.1%) of the respondents were agree to
this statement. 18.2% stayed in neutral and only 3% said that they disagree this statement.

Figure 3.4 – S3: Opportunity to do your best

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Statement 4: In the last seven days, I have received recognition or praise for doing good
work.
The majority of the respondents (63%) stayed in neutral for this statement, nearly 25%
responded that they agreed and nearly 13% respondents disagreed.

Figure 3.5 – S4: Recognition or praise received

Statement 5: My supervisor, or someone at work, seems to care about me as a person.

Almost 90% (33.3% strongly agree and 57.6% agree) of respondents rated as agree and 9.1%
also stayed in neutral.

Figure 3.6 – S5: Caring

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Statement 6: There is someone at work who encourages my development.
Nearly 80% of the respondents agreed this statement as they have someone at work who
encourages their development. 15.2% stayed in neutral and only 6% disagree this statement.

Figure 3.7 – S6: Encouragement

Statement 7: At work, my opinions seem to count.

Three out of four participants said they agreed this statement. 18.2% of respondents also stayed
in neutral and nearly 7% disagreed this statement.

Figure 3.8 – S7: My opinion is counted

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Statement 8: The mission or purpose of my company/organization makes me feel my job
is important.
Almost 75% of participants said they agreed this statement. 18.2% of respondents also stayed
in neutral and nearly 7% disagreed this statement.

Figure 3.9 – S8: Organization mission impact on role

Statement 9: My associates or fellow employees are committed to doing quality work.

Slightly over 60% of respondents rated this statement as agree and almost one third stayed in
neutral and only 3.3% rated as disagree.

Figure 3.10 – S9: Colleagues’ commitment

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Statement 10: I have a best friend at work.
Almost 85% of respondents rated as agree as they have a best friend at work and 15.2% stayed
in neutral.

Figure 3.11 – S10: Best friends at work

Statement 11: In the last six months someone has talked to me about my progress.
Over 50% said they agreed this statement and slightly over 10% said they disagreed. Almost
one third of participants responded as neutral.

Figure 3.12 – S11: Progress review

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Statement 12: This last year, I have had opportunities at work to learn and grow.
Over 60% (21.2% and 45.5% respectively) of respondents rated this statement as agree and
27.3% responded as neutral. Only 6% of respondents said they strongly disagreed this
statement.

Figure 3.13 – S12: Opportunities to learn and grow

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3.3.2 Findings of overall employee engagement based on Gallup Q12
When analyzing the responses of these 12 questions shown the table and chart below, it is said
that employee engagement level of surveyed university was satisfactorily high in some
statements, the highest score was 4.42 in Q1 and the lowest was 3.12 in Q 4.

Gallup Q12 Workplace Audit

Total N Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12
Respond 1 4 4 3 3 4 3 4 4 3 4 2 5
Respond 2 4 4 4 3 3 4 4 3 3 4 2 4
Respond 3 5 3 4 3 4 4 4 4 3 4 4 1
Respond 4 4 3 4 3 4 4 4 4 4 4 3 4
Respond 5 4 5 5 3 4 4 4 4 4 5 3 5
Respond 6 5 4 4 4 5 2 3 5 5 3 3 4
Respond 7 4 4 4 3 4 4 4 4 4 4 3 3
Respond 8 4 3 4 3 4 4 4 4 4 4 4 4
Respond 9 5 4 4 4 3 5 4 4 3 3 3 4
Respond 10 5 4 3 1 4 4 4 4 4 4 4 4
Respond 11 5 2 2 1 5 2 2 2 3 4 2 1
Respond 12 5 4 4 3 4 4 2 3 3 4 3 4
Respond 13 4 3 4 3 4 4 3 3 4 4 3 3
Respond 14 5 5 4 4 5 4 3 5 4 4 4 4
Respond 15 4 4 4 3 4 5 3 4 4 4 3 3
Respond 16 4 4 4 3 4 5 3 4 4 5 4 5
Respond 17 4 4 4 3 4 4 2 4 3 4 4 3
Respond 18 4 5 3 3 5 5 3 5 5 5 4 5
Respond 19 4 3 3 4 4 5 3 4 4 4 4 4
Respond 20 5 4 5 3 5 4 3 5 5 5 5 5
Respond 21 4 4 4 3 4 3 2 3 4 3 3 3
Respond 22 4 4 4 3 4 4 3 4 4 4 4 4
Respond 23 4 5 4 5 4 4 3 4 5 4 4 4
Respond 24 4 4 3 3 3 4 2 3 4 4 4 4
Respond 25 5 3 4 2 5 3 3 3 4 5 3 3
Respond 26 5 4 5 4 5 4 4 5 4 4 4 4
Respond 27 4 2 3 3 5 3 4 4 3 3 4 3
Respond 28 5 5 4 3 5 5 4 4 3 4 4 3
Respond 29 5 4 3 3 4 4 4 4 4 4 4 3
Respond 30 4 3 4 3 4 4 4 4 4 4 4 4
Respond 31 5 5 4 4 4 3 4 5 3 4 3 5
Respond 32 5 5 4 5 5 5 5 5 4 5 4 5
Respond 33 4 3 4 2 5 4 3 2 2 3 2 4
Overall Score 146 127 126 103 140 130 111 129 124 133 114 124
Average 4.42 3.85 3.82 3.12 4.24 3.94 3.36 3.91 3.76 4.03 3.45 3.76

Table 3.2 – Overall employee engagement based on Gallup Q12

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 Overall Employee Engagement based on Gallup Q12
5

Five-Likert Scale 4

0
Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9 Q10 Q11 Q12
Gallup Q12

Figure 3.14 – Overall Employee Engagement based on Gallup Q12 Workplace Audit

4. Conclusion

It can be concluded that, according to the collected survey data conducted in the University of
Information Technology, the teaching staff who participated and contributed in this survey had
engagement with their work because most of them responded agreement to each of twelve
statements. Overall, the findings demonstrate a higher level of engagement.

5. References:

DESSLER, GARY., Human Resource Management, Sixteenth Edition, New York: Pearson,
2018

HARTER, J.K., SCHMIDT, F.L., KILHAM, E.A., and AGRAWAL, S., 2009. Q12® Meta-
Analysis: The Relationship Between Engagement at Work and Organizational Outcomes.
Gallup, Inc. http://www.gallup.com/consulting/126806/Q12-Meta-Analysis.aspx

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