FACULTY OF INFORMATION MANAGEMENT MARA UNIVERSITY TECHNOLOGY

COURSE SUBJECT:

INFORMATION TECHNOLOGY APPLICATION IN INFORMATION AGENCIES

(IMD225)

GROUP CLASS:

JIM1104A

TITLE:

THE USES OF TECHNOLOGIES IN THE LIBRARY

PREPARED BY:

NAME MATRICS NUMBER

MUHAMMAD HAZIQ BIN ISNKANDAR 2021109525

AMMAR IRSYAD BIN THAFFAWI 2021115575

NUR DANIA KHAIRINA BINTI AINUDDIN-ZAIDEE 2021127281

NUR ZAHIRA ALIA BINTI ZURAINI 2021117047

AZRY SYAHRIZAM BIN AMINUDDIN 2021986907

PREPARED FOR:

MADAM SITI HAJAR BINTI BAHARIN

SUBMISSION DATE:

8TH DECEMBER 2022

ABSTRACT

In late Middle English, a library is a building or facility with collections of books,

journals, and sometimes films and recorded music that are available to the public or
members of an organisation to use or borrow. There is a library with a collection of books
and magazines. In a private home, it is also a place where books are kept. In the library, you
can find a collection of books or music that was put out by a company as a set. Libraries
often have a collection of books, movies, music CDs, and other things that are organised
and kept in a systematised way for people to study or borrow.

Keywords: library, books, public library, collection

ACKNOWLEDGEMENT

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 First, we would like to express our gratitude to Almighty Allah for allowing us to
complete this article analysis on Information Agency Uses of Technology. Successfully
completing some kind of project report needs assistance from a variety of individuals. In
preparing this paper, we have also obtained assistance from various individuals. Now a little
effort has been made to express our sincere gratitude to those helpful people. As a lecturer
at IMD225, we express our sincere gratitude to my lecturer Madam Siti Hajar Binti
Baharin. This research would have been a small success without his kind direction and
proper guidance. Her supervision and direction influenced this report to be perfectly
completed in every step of this review. we would also like to thank our parents and
classmates for giving strength to this report and for giving their ideas.

TABLE OF CONTENT

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No. Title Pages

1 Abstract 2

2 Acknowledgement 3

3 List of abbreviations 6

4 List of figures and tables (image/chart) 7-8

5 Introduction of library (PPAT, PPAJ, PPAS) 9-37

● Overview of the library

● Logo
● Motto
● Vision & Mision
● Objectives
● Services
● Departments
● Organizational structures
● Technologies in the library

6 Limitation and recommendation 38

7 Conclusion 39

8 References 40

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LIST OF ABBREVIATIONS

NO ABBREVIATIONS DEFINTION

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 1 ICT Information and Communications Technology

2 PPAT Pembangunan Perpustakaan Awam Terengganu

3 DDYM Duli Yang Maha Mulia

4 PPAS Perbadanan Perpustakaan Awam Selangor

5 SEPINTAS Skim Pinjaman Teknologi Asas Selangorr

6 PPAJ Perbadanan Perpustakaan Awam Johor

LIST OF FIGURES

NO. FIGURE NAME OF FIGURE PAGES

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 Pembangunan Perpustakaan Awam Terengganu
1 9

2 The logo of Perbadanan perpustakaan Awam 10

Terengganu

Bengkel Kajian Rekaan Seni dan Pameran

3 13
Karya Seni

“Lestari Bahasa, Memartabat Bangsa”

4 13

SeMalaysia Library Convention 2022

5 14

Organizational chart of Perpustakaan Awam

6 16
Terengganu

7 U-Pustaka 17

8 Perbadanan Perpustakaan Awam Johor (PPAJ) 18

9 PPAJ’S LOGO 19

10 Apps of POKETBUKU 21

11 Organizational Structure of PPAJ 25

12 Perbadanan Perpustakaan Awam Selangor (PPAS) 27

13 Logo of PPAS 28

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 14 Types of customer services provided by PPAS 31

15 Desktop and laptop loan service 31

16 Organizational chart of PPAS 35

17 Virtual reality offered by PPAS 36

18 Overdrive e-book developed by PPAS 37

PEMBANGUNAN PERPUSTAKAAN AWAM TERENGGANU

OVERVIEW

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 Figure 1: Pembangunan Perpustakaan Awam Terengganu

The Terengganu Public Library Corporation (PPAT) is a State Statutory Body; it was
established under the Terengganu Public Library Corporation Enactment No. 7 of 1974 and
was approved by the Terengganu State Legislative Assembly on 6 July 1974.

The first meeting to establish the Terengganu Public Library Corporation was held on
1 February 1976 by establishing a working committee with an initial allocation by the State
Government of RM 20,000.00 for its establishment. In early 1977 the Government built the
Tun Abd Building. Razak with an expenditure of RM1.5 million.

On August 1, 1977, this law went into effect. It was run out of the office of the
Terengganu Government Secretary at the Terengganu State Legislative Assembly Building
in Kuala Terengganu at Bukit Che Long, Jalan Cherong Lanjut. The Terengganu
Government Secretary's Office moved to the Wisma Darul Iman Building on June 29, 1977.
(now Wisma Negeri). That PPAT also moved and was put in the library room on the fifth floor
of the office.

On November 1, 1978, a number of new people were hired to fill open positions,
especially in the library's administration and management. The work of buying books and
sorting them is done with more energy. The Tun Abdul Razak Building was built in April

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1979. On April 13, 1979, people at the library moved into their building, the Tun Abdul Razak
Building in Jalan Paya Bunga. This was a big deal (now Jalan Sultan Ismail). Al Marhum
DYMM Tuanku Al Sultan Ismail Nasiruddin Shah Ibn Al Marhum Sultan Zainal Abidin
opened this building on June 29, 1979. The Terengganu Public Library Corporation opened
on September 15, 1979, and since January 1, 1980, it has also been able to lend books.
Since then, the Terengganu Public Library Corporation has grown quickly and now has
libraries in the districts of Besut, Kemaman, Hulu Terengganu, Dungun, Marang, Setiu, and
Pekan Kerteh. Terengganu Public Library Corporation also set up Mobile Libraries and Rural
Libraries all over the state to help the people there. One hundred fifty-six people work for
PPAT. Seven of those people are paid.

LOGO

Figure 2 : Perbadanan perpustakaan Awam Terengganu Logo

MOTTO

Leader & Pioneer of Information and Communication Technology

VISION

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Determined to lead the latest information and communication technology for the Terengganu
Public Library Corporation in the ICT era.

OBJECTIVE

● Providing complete, Up to date and conducive knowledge markets and resources for
the whole community
● Cultivating a culture of reading and lifelong learning
● Collecting and preserving the intellectual and cultural heritage of the state.
● Build a knowledgeable and integrity society

SERVICES

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 ● Borrowing resource

Members can use our collection and E-Library features if they sign up for a digital
library card. Once they are registered, digital cards are only good for six weeks. Users must
go to a library branch within six weeks of signing up to get a physical card or have their
digital card made permanent. The library will also send them an email with a form to choose
which option they want, but if they want a physical card, they will have to go to a library.

● Internet services

You can get on the Internet from their computers. If you want to use the Internet at
Perbadanan Perpustakaan Awam Terengganu, you may need to be a member and book a
session in advance. Libraries may have sessions for people.

● Specific places

This public library also has two sessions for children and adults. Children can take a
resource they want to attract interest, for example, language, animals, and alphabet books.
Adults can take resources to gain knowledge

● Support by technology

This public library website is here to assist the user. Whether users are new to e-
mail, want to learn how to use the latest electronic gadget, or want to learn more about our
free online resources, users got questions, and Perbadanan Perpustakaan awam
Terengganu got solutions. Visit us in person or look through our video tutorials and printed
guides below.

ACTIVITIES

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 Figure 3: Bengkel Kajian Rekaan Seni dan Pameran Karya Seni

SEPTEMBER 14, 2022, | WEDNESDAY In the Terengganu State Public Library

foyer, the Terengganu Public Library Corporation and the Terengganu Education
Department put on an art design study workshop and art show. Director of Education for
Terengganu State, Yang Bahagia. Tuan Haji Abdul Muie bin Ngah oversaw this event.

Figure 4: “Lestari Bahasa, Memartabat Bangsa”

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 In Tuesday on 13 SEPTEMBER 2022, as of Dekad Bahasa Kebangsaan 2022,
Sekolah Kebangsaan Sultan Sulaiman I and Sekolah Kebangsaan Sultan Sulaiman II will
host Pertandingan Cekap Eja "Lestari Bahasa, Memartabatakan bangsa”.

Figure 5: SeMalaysia Library Convention 2022

Library Exhibition in conjunction with SeMalaysia Library Convention 2022 at

KOMTAR, Penang on 6-7 September 2022. Visitors had the opportunity to participate in the
book puzzle competition, English Challenge and Library Quiz at the PPAT 'booth' throughout
the two days of the exhibition.

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DEPARTMENT

● Communication services

The communications team of the Perbadanan Perpustakaan Awam Terengganu

works directly with employees, partners, and members of the community to discover novel
methods to connect their community and showcase Library news, events, collections, and
programmes.

● Digital Collections
The digital collections departments of libraries are responsible for managing and
providing online access to the libraries' various collections, resources, and repositories. They
search for information resources of cultural, historical, scholarly, educational, community,
and civic interest, then digitize them and preserve them.

● E-complaint
It was developed to provide customers with an avenue to voice out their complaints
about matters pertaining to users in Perbangunan Perbadanan Awam Terengganu.

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ORGANIZATIONAL CHART

Figure 6 : Organizational chart of Perpustakaan Awam Terengganu

TECHNOLOGIES IN THE LIBRARY

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 ● U-PUSTAKA

Figure 7: U-Pustaka
The U-Pustaka Community has access to a facility known as the u-Pustaka Kiosk,
which can be found in the Kemaman District Library. This facility can lend and deliver books
to members of the community.

● DESKTOP

The Perbadanan Perpustakaan Awam Terengganu also ensures that its patrons
have access to computers with free internet connection. Users can utilize the computers
offered to conduct their own research or browse the library's online catalogue (OPAC).

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PERPUSTAKAAN PERBADANAN AWAM JOHOR

OVERVIEW THE LIBRARY

FIGURE 8: Perbadanan Perpustakaan Awam Johor (PPAJ)

The people of Johor's governing body, known as the Perbadanan Perpustakaan

Awam Johor (PPAJ), first started to work in August 1984 after being formed by the PPAJ
Enactment 1982. Its original home, back when it was still a library, was on the eighth floor of
Bangunan Sultan Ibrahim in Bukit Timbalan. Since only government workers were permitted
to use the library and borrow items, its services and holdings were restricted.

However, PPAJ relocated from the Bangunan Sultan Ibrahim to an older state-owned
facility on Jalan Gertak Merah in January 1986. From that point on, PPAJ has fulfilled its
mission to serve the residents of Johor by providing access to a public library. YAB Dato' Hj
Abdul Ghani Othman, Menteri Besar of Johor, presided at the 27 July 2008 building opening
for PPAJ on Jalan Yahya Awal. PPAJ is making great achievements toward its goal of being
a public library with a unique atmosphere. There is a comfortable common area with a
restaurant where guests may relax and read the latest global news with their meals. Also,

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PPAJ places a premium on creating cutting-edge collections with the intention of catering to
a wide range of consumers.

The new PPAJ structure has three stories and covers a total of 45,000 square feet,
on a plot of land of 2,661 acres. The library has 450 available chairs that are separated into
quiet study areas, areas for teens, areas for adults, and areas for kids. TVs, CD players, and
DVD players are also included for your viewing and listening pleasure. There is a total of
100,000 books in the collection, 60% of which are in the dust collection and 40% are in the
children's collection. The whole library has wireless Internet access.

PPAJ is also collaborating with Petrosains, which recently constructed a scientific

centre in the same building, which is situated on the ground level. This distinction makes
PPAJ the first public library in the world to have a science centre housed inside the library.
To combat the long-held misconception that one can only learn about science and math in a
formal educational setting, Petrosains provides a number of programmes that present these
subjects in engaging and memorable ways.

LOGO

FIGURE 9: PPAJ’s LOGO

MOTTO

“The Library is a Community Asset”

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VISION

Assist in efforts to foster a reading culture and encourage lifelong learning by providing
quick, relevant access to information.

MISSION

to encourage all students, employees, and the community to become information and
digitally literate. Students will learn how to acquire information effectively in the twenty-first
century through teamwork, investigation, and critical thinking.

OBJECTIVE

● Objective Information centers and lifelong learning.

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SERVICES

i. Kids App

● You have three alternatives for ensuring that your kids enjoy studying while having
fun in MPAJ. Among the three game categories that Mobile Kids Games provides are
Zon Ria, Kuiz Matematik, and Seronoknya Mewarna.

ii. Poketbuku App

FIGURE 10: Apps of POKETBUKU

● PoketBuku is a smartphone application that allows users to read books from a range
of genres and age groups wherever they are. Users, especially kids, may easily
manage reading and filtering using the search function, category by filtering function,
and page swipe reading mode. The following, for example, is a programme that
compiles books released by PPAJ in PDF format so that library patrons may read
them right away. The second is that readers may continue reading books offline once
they have been downloaded. The other one may be used by people of all ages.

iii. OPAC services

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 ● Online collection management was done by Perbadanan Perpustakaan Awam Johor
using the Integrated Library Management Utility (ILMU) Web OPAC. This system
helps to more rapidly and easily provide information retrieval services to resource
centre customers while also managing the acquisition and documentation of resource
centre collections. The main purposes of the ILMU Web OPAC are to make it simpler
and quicker to find reading material, to examine the collection's contents, and to
locate and track down things that have been borrowed or are on the shelf.

iv. Reference Area

● At Perbadanan Perpustakaan Awam Johor (PPAJ), the reference area is on the

second level. Reference books and non-circulating collections that are only available
for use in the library and cannot be checked out make up the reading materials
available here. Encyclopaedias, gazetteers, atlases, journals, dictionaries,
periodicals, and a few more items were among the collections.

v. Open Book Shelves

● The open shelf collection of the library is its collection of items that may be checked
out or circulated. The open shelf collection includes information on more than ten
different subjects.

vi. Children Collection Area

● The ground-floor children's collection comprises both circulating and non-circulating

materials. Every collection that is offered is divided into two user categories: 0 to 6
years old and 7 to 9 years old. There are a variety of topics available, including
preschool, early learning, morality, junior fiction, science, math, natural history, and a
few others.

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ACTIVITIES

i. 360 LIBRARY TOUR PROGRAM

● To educate the public about all the services and technologies provided by PPAJ
(Johor Public Library Cooperation) and to assist visitors in utilizing the services
provided by PPAJ, the Johor Public Library Corporation developed a web-based
Library Virtual Tour in compliance with IR4.0 technology.

ii. THE FIRST LIBRARY VIRTUAL TOUR IN MALAYSIA

● The JOHOR PUBLIC LIBRARY CORPORATION is the first public library in Malaysia
to use the Virtual Tour concept in order to provide all information and technology that
is now accessible and to inform users of all PPAJ activities.

iii. CYBER PARENTING THE ROLE OF PARENTS IN MONITORING CHILDREN’S

CYBER ACTIVITIES

● This program was developed by the PPAJ so that parents could keep an eye on their
kids' daily online activities and stop any unfavorable side effects from occurring.

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DEPARTMENTS

● Financial Unit

The primary responsibility of the Financial Unit is to manage the financial affairs in
accordance with the Treasury's directives and the pertinent circulars. The central, branch,
and rural libraries are all included in the financial management. The finance unit at the
corporate office located in PPAJ will handle payments, vouchers, claims, checks, and other
financial affairs.

● Technical Management Unit

The primary responsibility of the Technical Management Unit is to oversee the reading
materials and collections that will be made available to central, branch, and rural libraries.
This comprises a few steps for receiving, categorizing, and processing reading material
collections. This organization also oversees the upkeep of automation and the computers in
libraries.

● Reference and Information Services Unit

The major responsibility of the Reference and Information Services unit is running the
circulation counter. This section will oversee all user-related operations, including member
registration, taking payments from members, monitoring penalties, managing borrowing and
returning materials, and providing reference services.

● Incentive Reading Unit

The major responsibilities of the Incentive Reading unit are membership growth and
promotion of reading services and activities. The development and execution of the
initiatives to promote reading are within the purview of this division.

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ORGANIZATIONAL STRUCTURES

FIGURE 11: Organizational Structure of PPAJ

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TECHNOLOGIES IN THE LIBRARY

There are many technologies used in Johor Public LIbrary Corporation. First, they
used OPAC (online public access catalog). An online database called OPAC lists every item
that a certain library has to offer. It functions much like a card catalog and may be accessed
using a computer or other electronic device. The traditional card catalog may eventually be
replaced by online public access catalogs as a tool for guiding library users to the materials
they need. With the ability to electronically search the database, users may find the essential
data, sources, books, literature, or other things more quickly and thoroughly.

Second one of the online library services, u-Pustaka, uses broadband and portal
technology to build a network of libraries that offers its users interlending, delivery, e-
payment, and virtual access to web publishing, collaboration, and content management. The
u-Pustaka service encourages lifelong learning and boosts social and economic growth
through the provision of electronic resources, especially in light of the unpredictable
economic climate we currently find ourselves in.

Lastly, Kids app is an app that branches into 3 games that are given such as Fun
Zone, Pocketbuku apps, Math Quiz and Fun Coloring. Hat allows users to read books from a
variety of age-appropriate categories anywhere. Users, especially kids, may easily manage
reading and filtering using the search function, category by filtering function, and page swipe
reading mode. The option is given to children who visit or attend PPAJ to learn new things
other than at their school. It can help to understand and have fun in an application so that
children can easily understand the content provided in the application provided by the Johor
Public LIbrary Corporation .

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PERBADANAN PERPUSTAKAAN AWAM SELANGOR

FIGURE 12: Perbadanan Perpustakaan Awam Selangor (PPAS)

OVERVIEW OF THE LIBRARY

The Selangor Public Library Corporation (PPAS) was developed by the Selangor
Public Library Corporation law in 1968 and published in the Government Gazette No. 5,
dated March 27, 1969, Government Gazette No. 7, 1975 (amendment), and Government
Gazette No. 29, 2011. (amendment). To launch a public library in Selangor, the Board of
Directors of the Selangor Public Library Corporation was established in 1971. The
acquisition of the Kuala Lumpur Book Club on October 20, 1971, for use as the Selangor
Public Library Corporation Headquarters, was the first move in this direction.

On November 16, 1986, this library relocated to Shah Alam and took the name Raja
Tun Uda Library (RATU). While the interior architecture of the State library is a collision of
Eastern and Western civilizations, the exterior of the building draws inspiration from Bugis
culture. This structure has six storeys and 102,545 square feet of space, of which 40,420
square feet is the reading room, which can hold more than 1,000 readers at once. There is
space on the shelves for 250 000 books. Public access to the library began on April 18,
1987, and AlMarhum Sultan Salahuddin Abdul Aziz Shah Alhaj Ibni AlMarhum Sultan
Hisamuddin Alam Shah Alhaj officially declared it open on March 15, 1988. State property is
the Raja Tun Uda Library.

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 The Selangor Public Library Corporation's administrative offices have once more
relocated to a brand-new structure in Shah Alam's Section 13. In accordance with the
proclamation of "Selangor Maju 2005," His Majesty Sultan Sharafuddin Idris Shah Alhaj Ibni
Almarhum Sultan Salahuddin Abdul Aziz Shah Alhaj, Sultan of Selangor, has donated this
library to the people of Selangor. As a milestone for Selangor Maju 2005, the introduction of
this library website was accomplished on August 27, 2005.

On July 22, 2011, this library, which spans 203,600 square feet across 6 stories,
opened its doors to the public. It can house 2,500 people at once. Libraries in the State of
Selangor are managed, maintained, and coordinated by the State Library. It serves as the
Selangor Public Library Corporation Headquarters concurrently.

LOGO

FIGURE 13: Logo of Perbadanan Perpustakaan Awam Selangor (PPAS)

MISSION

The mission of Perbadanan Perpustakaan Awam Selangor (PPAS) is to:

- Enrich and empower the community through relevant, accessible and high quality
library services
- Develop a complete, comfortable, conducive and up-to-date library infrastructure to
meet the needs of the community
- Realizing a state collection center
- Helping the State Government to reduce the crime rate and social symptoms

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VISION

The vision of Perbadanan Perpustakaan Awam Selangor (PPAS) is to become a place of

continuous learning where people can develop their intellectual, emotional, and spiritual
strength.

OBJECTIVES

- Establish, manage and maintain the State Public Library and library branches
throughout the state
- Organize and maintain Mobile Libraries and Community Libraries
- Taking over any library in the state with the consent of the library
administration.Develop and encourage reading, especially in Bahasa Malaysia
- Develop and encourage reading, especially in Bahasa Malaysia

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SERVICES

Services provided by PPAS are widespread in many branches of PPAS such as

Gombak, Hulu Langat, Kajang, Klang and more. There are many types of services such as
customer service, chat with librarian, service of laptop and desktop loans and more. Firstly,
customer service. There are 5 customer services that provided by PPAS. For examples,”
Maker Space”, “Production Studio”, “i- station”, “Bookfly2U”, and “Be A Member Now!” If
users want to get many benefits from PPAS, they need to be a member of PPAS through a
registration. Benefits that they will get are access to numerous things thanks to your
membership, including books, educational resources, library services, and more. For your
information, the PPAS libraries feature extensive reading collections and educational
resources, complete rental services, a multimedia area, and engaging educational
entertainment that is affordable and appropriate for all age groups.

Next, Maker Space. Makerspace was established at the end of 2020 by the
Government of Selangor State, who responsible to give a budget on the establishment.
Makerspace activities were designed to improve motor function, a fundamental basic ability
that everyone should and must learn. It was thought that the abundance of work
opportunities would improve individual economies, strengthening states' and countries'.
Besides that, Production Studio. The first public recording studio in Malaysia is called PPAS
Sound Studios. Recently, PPAS Gombak and Pustaka Raja Tun Uda (Shah Alam) offer this
facility. Selangor State Government and Selangor National Library are working together on
this project to inspire, inform, and ignite the public's creativity in the music industry. This will
give the music business, the resources it needs to develop in a creative and prosperous
environment. Then, Bookfly2U. Users can use Bookfly2U to borrow any book that they want
by listing it. So, PPAS will deliver your book to your house it takes is a phone call to borrow
books or your just go to PPAS and take your books that you want to borrow easily.

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 FIGURE 14: Types of customer services provided by PPAS

Secondly, chat with librarian. Users can chat or ask any question to librarian using
the service of chat with librarian. For example, users want to know any subject of book that
they wat to borrow from PPAS before they go to there. Thirdly, service of laptop and desktop
loans. The name of the service is “Skim Pinjaman Teknologi Asas Selangor” (SEPINTAS).
SEPINTAS programme offers desktop and laptop loans to Selangor residents through the
government of Selangor state. This service is provided in 50 branches of library in Singapore
to offer to student especially and any person who need it. They just can borrow it 60 days
only. Then, there are another services that also provided by PPAS such as basic language
online class and facilities to rent.

FIGURE 15: Desktop and laptop loan service

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ACTIVITIES

There are two types of activities that are held in Perbadanan Perpustakaan Awam
Selangor (PPAS), first SIBF Programme and activities that are held at MBSA convention
center Shah Alam, Selangor. The inaugural Selangor International Book FAir 2022, was held
at the state level known as the Selangor Book Fair, or “Pesta Buku Selangor”. This annual
book fair is known as an international event of the year. In the 11-day of this book event it
has featured two new international programmes and continues its Selangor International
Children Content (SICC) as part of this annual event for eight days and the activities are
open to anyone to participate in. Some of the activities that were held in the Programme
were “Pertandingan Dikir Barat”, Seminar for librarians and media also talked by Sabri
Yunus about “Hati & Minda Sasterawan” these are one of main activities that are held in the
programmes.

Next, PPAS provided us with the activities we can join in the language class. Up to
11 language classes that we can join. These classes are trained and conducted by
professionals. To add on, these classes are conducted for 1 hour. Users can participate in
any classes that they are interested in. Hence they held 4 times in a month with the course
up to three month classes. the languages that are provided in the language classes such as
Mandarin, English,Malay, Korea and many more. This activity is one of the successful
activities whereby they can attract not only for education but also for users to gain their
ability in speaking others language.Furthermore, it can attract people no matter what their
studies are or their ages. Language is an ability that can benefit us to learn a new tradition
and their culture of languages.

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DEPARTMENT

1. Board of Director

The board of directors is responsible for establishing policies for

management,oversight of the corporation or organization and making decisions about
important issues of a company or organizations. Board of directors also has responsibilities
in creating options policies, setting company goals and maintaining company resources.

2. Director

Directors must fulfill both fiduciary and statutory duties to make sure that the board of
directors acting is in the best interest for the company. Their role is to refrain any secret
profit out of the director position and avoid any conflict of interest personal and company
matters.. Next, to manage the company’s business and affairs.

3. Unit of quality management

quality management consists of the performance of managing various activities and

systems within a system to guarantee that products and services given are compatible.
Quality management consists of four essential elements, such as quality of planning, quality
of improvement, quality of control and quality of assurance.

4. Deputy of director and library service

The deputy of director and library services provides strategic and functions oversight
of library public services, including all branches, outlets and public service and public service
coordinative functions, as well as collection.

5. Reference service

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 Reference services are for a personal assistant provided to library users seeking
information. Reference librarians teach users on how to use the library catalog.
Hence, help users in seeking the physical book at its place.

6. Movement of literacy

Movement on how to attract users and they are the abilities to plan and execute basic
skills

7. Department of Information Management

Record mamanagement of process records lifecycle from creation and maintenance to

destruction or archival preservation.

8. Customer service

They are representative to interact with customer and address their concerns and
often answer customer calls and emails and also need to assist them with their
needs.

9. Development and maintenance

Development and maintenance responsible for the continuous running of equipment

and machinery in industrial settings. Designed strategies procedure and methods.

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ORGANIZATIONAL CHART

FIGURE 16: Organizational chart of PPAS

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TECHNOLOGY IN LIBRARY

In PPAS, there is a technology that is used to attract users to visit this library. The
name of the technlogy is “Edutainment”. Edutainment provides many types of activities that
users can use such as life sketchbook, virtual reality, teater 3D ans teater 6D. Virtual reality
(VR) is a computer technology that is sophisticated. It can provide a sound, realistic image,
and another sensation. PPAS use HTC Vive as their virtual reality because it is a high quality
technology. This technology is developed by the Corporation of HTC and Vive.

The virtual reality is use a headset. The headset is created by using a technology of
a room scale. For your information, this kind of technology will let user to use their ability to
walk and use a motion detector to communicate, to have an interaction accurately, to
manipulate objects and more.

FIGURE 17: Virtual reality offered by PPAS

Next, e-book. The name of e-book developed by PPAS is Overdrive e-book. The
function of it is to let users read any book in a digital format. Overdrive e-book is one of
PPAS’s collection in a digital format, There are many of subject of e-book that users can
choose as their reading materials. If they do no want to visit PPAS, they just can log in into
Overdrive e-book and choose which e-book that they like to read. Besides that, PPAS also
developed their own digital library. The name of their digital library is ELIB. ELIB is a digital
library that provide many categories of library materials such as e-book, magazines, teen

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novel, motivation, comic, and more. For your information, there are many types of every
category of materials in ELIB. For example, periodical magazines that has many version.

FIGURE 18: Overdrive e-book developed by PPAS

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LIMITATION AND RECOMMENDATION

Librarians face a variety of issues because of the changing information landscape,

including a lack of technical skills, inadequate skilled and qualified personnel, a variety of
software libraries, inadequate infrastructure, inadequate training, a low level of information
literacy, and professional status. Low information literacy rates among library personnel and
users, lack of understanding of e-resources, and insufficient promotional initiatives were also
mentioned as important issues facing libraries in developing nations. With the emergence of
the digital data environment, students, researchers, and educators need to know more than
how to use digital tools and platforms.

Technology necessitates a high level of technical abilities from library personnel to

make the most of new technological instruments in order to deliver effective and better
services to consumers. Every librarian should learn technical skills, IT abilities, management
skills, and communication skills to function in a digital world. It is advocated that library
organizations organize effective training classes, workshops, and conferences in libraries to
assist in the preparation of the country's knowledgeable librarians. Aside from that, young
people rely largely on technology to get data and complete daily chores. As a result, libraries
must make every effort to integrate evolving technological technologies to fully meet their
needs.

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CONCLUSION

A lively society depends on its libraries. As a source of knowledge and a location to

learn new things, libraries are crucial in people's lives. It has been shown that public libraries
are valuable establishments for information, education, culture, and social activities.
Libraries may be a terrific resource for meeting new people, learning new things, trying new
things, getting lost in intriguing tales, and encouraging lifelong learning. They provide
educational programmes to assist clients in increasing their literacy rates, including
children's and adult literacy programming. Public libraries have a role in helping their
organisations by offering business services and collections in response to worries about the
state of the world economy. They are crucial to the operation of a democratic society
because they provide the general public with high-quality services for nothing.

People may find jobs, learn new things, try new things, get lost in interesting tales,
inspire lifelong learning, and use libraries as a fantastic gathering place. Libraries can also
assist people learn new things. As a means of assisting customers in enhancing their levels
of literacy, they provide pedagogical services such as adult and children's literacy
programming. Public libraries play an important part in the effort to address concerns over
the state of the global economy by offering business services and collections to the
companies that they serve.

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REFERENCES

Perbadanan Perpustakaan Awam Terengganu, (2014) Retrieved December 7, 2022,

from https://www.trglib.gov.my/

PPAJ. Portal Rasmi Perbadanan Perpustakaan Awam Johor. (2021, January 4).

Retrieved December 7, 2022, from https://ppaj.johor.gov.my/en/

Perbadan Perpustakaan Awam Selangor. (2022). Ppas.

https://www.ppas.gov.my/en/info-korporat/

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