UNIVERSITI TEKNOLOGI MARA

FACULTY OF INFORMATION MANAGEMENT (IM110)

TECHNICAL SUPPORT SERVICES AND MAINTENANCE FOR INFORMATION

AGENCIES (IMD222)

TITLE:

TECHNICAL SUPPORT SERVICES AND MAINTENANCE FOR INFORMATION

AGENCIES

NAME ID. MATRIX

MUHAMMAD RULAZIIZUL BIN RAHMAD 2019426384

PREPARE FOR:

MISS NURUL FATIN BINTI MOHD NAZRI

CLASS: JIM1104F

SEMESTER

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 Acknowledgement

I am really grateful to complete my Technical Support Services and Maintenance for

Information Agencies (IMD222) assignment within the time given by our lecturer Miss Nurul
Fatin Binti Mohd Nazri. This assignment cannot be complete without the effort of myself
Muhammad Rulaziizul bin Rahmad and my friend. I also sincerely thanks to our lecture
because giving me the guidance in finishing this assignment and also for teaching me in this
course. Last but not least, I would like to express my gratitude to my friend for the supporting
me to complete this assignment.

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Contents
INTRODUCTION .................................................................................................................. 4
COMPUTER SPECIFICATION ............................................................................................. 4
PRICING CONSIDERATION ................................................................................................ 8
CONCLUSION ...................................................................................................................... 9
REFERENCE ...................................................................................................................... 10

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INTRODUCTION

These reports investigate the needs of the customer who was interviewed in
order to purchase a new computer for her as a student. According to the customer,
she is the sort of person that enjoys watching movies and other forms of multimedia.
She is also a student with assignments to complete. The customer must have a good
computer in order to do all of their tasks or activities while utilising the computer. She
should have used a computer that can run any software and apps without lagging. As
a student, it is critical for her to have a nice computer with a reasonable budget. She
can use her PTPTN to save a significant amount of money to purchase a new
computer for her student duties.

COMPUTER SPECIFICATION

a) CPU

AMD Athlon 3000G from YESIT

 Offering solid performance and decent on-chip graphics silicon right out of the
box, AMD's Athlon 3000G is a worthwhile AM4-socket processor solution for
anyone who can't quite afford a Ryzen 3 or Core i3. On a hardware level, the
Athlon 3000G is largely identical to the Athlon 240GE a dual-core, four-thread
processor operating at 3.5GHz. The new chip has a few new moves, though,
as it's the first Ryzen-based Athlon CPU to support overclocking. This key
feature helps the Athlon 3000G to stand above the other Athlons as the go-to
part for anyone looking for a budget-friendly CPU with relatively strong
performance. All things considered, AMD's Athlon 3000G is neither the fastest
nor the cheapest low-end CPU on the market, but it nevertheless serves a
niche well. The Athlon 3000G is currently less than the Athlon 200GE. The
Pentium Gold G5600 doesn't appear to be on the market anymore, but the

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 slightly slower Pentium Gold G5500 currently sells for an uncompetitive higher.
I'd argue that for its price the Athlon 3000G is a significantly better option than
either of these solutions. The Pentium Gold G5500 may offer slightly better
performance in some tests, but if you shop around, you can also get a quad-
core AMD Ryzen 3 3200G that offers all-around significantly better
performance.

b) Motherboard

ASRock A320M-HDV R4.0 AMD Ryzen AM4 Micro ATX DDR4 Motherboard
 This type of motherboard A320 is for most basic processor AMD. No
overclocking. Two RAM slot. One M.2 SSD slot. The M at the end is for the size
which is M-ATX, a bit smaller than the standard sizing. So when she want to
buy the casing it can be a smaller size. It is okay for Asrock and Asus brand.
It's also a good budget starting point for a family or student PC and allows for
storage or graphics expansion later on without the need to change out
motherboards or CPUs. There are 4 SATA3 ports, 1 M. 2 NVMe slot on the
board and 2 DDR4 slots with on board audio, LAN and 3 video-out ports (VGA,
DVI and HDMI). There are 4 SATA3 ports, 1 M.2 NVMe slot on the board and
2 DDR4 slots with onboard audio, LAN and 3 video-out ports (VGA, DVI and
HDMI). This, along with the six rear USB ports should be more than enough to
satisfy the technical requirements of the target market. Don’t overlook the PCIe
3.0 16x slot for a graphics card.
.

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c) Computer case

Tecware Nova M
 The computer case performs vital functions in the same way as the
human body's skin does. This casing is suitable with the size of
motherboard that we choose. Even this Tecware is cheap, the company
will sell this a free three fans. Usually for other brands, the fans will need
to buy it separately. This casing also has tempered glass side to make the
things inside visible.

d) Hardware

240GB SSD
 240GB SSD Kingston is a data storage manufacturer based in the United
States. In 2021 there is no need to use any hard disk especially computer. You
need to use SSD boot drive for your computer to launchapps faster. There is
two type - 2.5 inch that need to use wire and M.2 that can just plug at the
motherboard.

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e) Software

 Google Doc software and adobe

Software refers to computer programmes and procedures, as well as

programme material for electrical devices. Software is an application or
programme that is included in an operating system and allows it to
perform a variety of tasks. There is commercial software and open
source software. According to the respondent, he need Microsoft Office
for reading and writing assignments. I advised using Google products
such as Google Slides and Docs because they are less expensive and
can be used to link others. While performing club tasks, he requires
Adobe Photoshop, Premiere Pro, and Illustrator for design work. The
amount of space required among 4 GB of accessible hard-disk space,
plus additional space for installation of 1 programme.

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PRICING CONSIDERATION
Component Price
AMD Athlon 3000G from YESIT RM309

ASRock A320M-HDV R4.0 AMD Ryzen AM4 RM 198

Micro ATX DDR4 Motherboard

KINGSTON SSD 240GB RM181

Software: adobe and google software RM 12
Tecware Nova M RM130

Total RM 830

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CONCLUSION
Finally, the client is a student studying in the Johor area who need a computer
with a powerful PC to perform her daily job as a student. She requires the computer
for recreational purposes such as viewing movies. At the same time, she requires the
computer in order to finish her work. The PC that is required must be capable of
performing well for their computer. As a result, the cost of the PC that was proposed
among the RM 1500 above is acceptable for the customer to get a new PC for their
enjoyment and job. Despite the fact that she is a student, the customer has the
freedom to use this PC for personal purposes. With a middle-of-the-road budget, the
PC advised for purchase can meet the client's desire to use the computer with a high-
end PC. As a result, any task done on the computer will be carried out smoothly and
without lag. I hope that the PC that has been advised will fulfil the client's dream and
aid them in doing their vital duties in order to get the greatest outcomes with the PC
that has been suggested.

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REFERENCE

APA

SATA and M.2 Solid-State Drive FAQs. (2021, May 29). Retrieved from

https://www.kingston.com/en/ssd/ssd-faq

ASRock Motherboard, Retrieved from

https://www.adzrinmansor.com/2020/09/budget-rm1500-jangan-beli-laptop-bina-pc.html

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Students Name: MUHAMMAD RULAZIIZUL BIN RAHMAD

URL: https://www.youtube.com/watch?v=v2zBZ09-V3k

CRITERIA Poo Moderate Satisfactor Goo Excelle Score

r (1) (2) y (3) d (4) nt (5)
 Organizatio There is a total lack Some attempt to Structure developed Structure of Structure of work is
n of structure structure the reasonably well but work is clearly outstandingly and
argument has been lacks clarity developed obviously well developed
Disorganized made, but the
structure is poorly Clean Clean and Tidy Well
Not in a developed
good Follow the Format Follow the organized
arrangeme Have some but not on a proper format as
nt structure but not order required Clean and
uniform
Does not follow the In a good Tidy
format as required Does not follow the arrangement
format as required Follow the format as
required

In a good arrangement
 Contents Show poor Show an Clearly understand Clearly understand Clearly understand each
oIntroduction understanding of understanding each of the criteria each of the criteria of the criteria and make
to the each of the criteria towards each of and few clarification each feature
problem, the criteria clarifications of includes in the report
proper features includes in
analysis of Fails to include Discuss some the report Covers topic completely
the problem, essential Discuss little essential and in depth. Includes
computer information and essential information with few Includes essential properly cited sources
specification even one or two information and citations and few information with most and complete information.
s, pricing facts one or two facts facts sources properly Encourages readers to
consideratio cited. Includes know more
n, and enough elaboration
conclusion to give readers an
o Ensure understanding of the
compatibility topic Give critics to each of the
of the Show some criteria with relevant ideas
components effort to includes Give critic to each of of improvement
argument the criteria without
towards some of providing ideas of
the criteria improvement

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 Contents Does not make an Make an effort to add Make an effort to add Make an effort to add Make an effort to add other
effort to add other other criteria but show other criteria and show other criteria and show criteria and show clear
o
criteria poor understanding clear understanding clear understanding understanding towards each of
Addition towards each of the towards each of the towards each of the the criteria added with some
al criteria added criteria added criteria added with some clarification of ideas
Criteria clarification of ideas
Discussion does not Discuss little Includes in depth information
based on any guidelines essential Includes essential based on guidelines
information based information based on
on the guidelines the guidelines Give critic and provide ideas of
improvement towards the idea
Give critic without providing and encourage readers to read
ideas of improvement more
towards the idea
 Clarificatio Poor clarification Ideas are Ideas are Ideas are Ideas are consistently
n of ideas of ideas inconsistent or maintained are maintained, but maintained but argument
indiscernible, maintained, but argument definitively acknowledges
alternative alternative acknowledges and and addresses differing or
viewpoints viewpoints addresses differing alternative viewpoints
unacknowledged unacknowledged or alternative
viewpoints
 Writing/Mechani Writing is poor. Writing and Most elements of All elements of All elements of writing
cs There are more language elements writing and writing and language and language are
than 7 mistakes are fair. There are language are good. are very good. There superior. There are no
throughout 5-7 mistakes There are 3-4 are only a 1- mistakes.
mistakes 2 mistakes
 References Does not Irrelevant Provides only Provides enough Provides complete
provide appendixes few relevant relevant appendixes
appendixes appendixes appendixes Provides
Provides references Provides
Does not but does not cited Provides reference reference but not complete references
provide but wrongly cited enough / wrongly
references cited

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Presentation No effort and teamwork Little efforts and teamwork Moderate efforts and Good efforts and teamwork Excellent efforts and teamwork
showed to produce a good showed throughout the teamwork showed showed throughout the showed throughout the
presentation. presentation. throughout the presentation. presentation. presentation.

Follow all, as well as improvised the

guidelines for presentation.
Did not follow guidelines Follow some of the Follow most of the guidelines Follow all guidelines for
for presentation. guidelines for presentation. for presentation. presentation.

( /35) x
30%
Total : %