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    fatima gonzales
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    The document outlines training needs and recommendations for the General Manager and an employee named Neil at LA Dogworks. For the General Manager, the training needs identified are: increasing job satisfaction by treating employees with more respect; enhancing the company image by being less harsh with clients; and increasing employee motivation by recognizing skills. The most effective methods recommended are coaching to improve interpersonal skills, role playing to handle clients better, and implementing an awards program. For Neil, no specific training needs are identified. The 4 step training process is described as needs assessment, design, execution, and evaluation. This process could be applied to LA Dogworks by assessing training needs, designing appropriate programs, implementing the training, and evaluating the

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    The document outlines training needs and recommendations for the General Manager and an employee named Neil at LA Dogworks. For the General Manager, the training needs identified are: increasing job satisfaction by treating employees with more respect; enhancing the company image by being less harsh with clients; and increasing employee motivation by recognizing skills. The most effective methods recommended are coaching to improve interpersonal skills, role playing to handle clients better, and implementing an awards program. For Neil, no specific training needs are identified. The 4 step training process is described as needs assessment, design, execution, and evaluation. This process could be applied to LA Dogworks by assessing training needs, designing appropriate programs, implementing the training, and evaluating the

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    5 views1 page

    Student

    Uploaded by

    fatima gonzales
    The document outlines training needs and recommendations for the General Manager and an employee named Neil at LA Dogworks. For the General Manager, the training needs identified are: increasing job satisfaction by treating employees with more respect; enhancing the company image by being less harsh with clients; and increasing employee motivation by recognizing skills. The most effective methods recommended are coaching to improve interpersonal skills, role playing to handle clients better, and implementing an awards program. For Neil, no specific training needs are identified. The 4 step training process is described as needs assessment, design, execution, and evaluation. This process could be applied to LA Dogworks by assessing training needs, designing appropriate programs, implementing the training, and evaluating the

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    of 1

    STUDENT:

     Gonzales, Fátima

    1.- Which are the (3) training needs of the General Manager, explain why? Mention the most
    effective method for each training need and you explain why. (6 points)

     Increase job satisfaction, because he doesn’t treat his employees properly; He thinks that
    his employees are his servants, his employees doesn’t feel respect, praise and
    appreciation.
    Method:
     Enhance company image, Andrew is a bit harsh regarding his clients.
    Method:
     Increase employee motivation, because Andrew doesn’t recognize skills in his employees
    for this reason anybody want to leave the job.
    Method:

    2.- Which are the (3) training needs of Neil, explain why he needs to be train in that? Mention the
    most effective method for this purpose and explain why you choose this method. (6 points)

    3.- Considering the 4 steps training process, how would you implement and apply this process to
    LA Dogworks?.

    Step 1

    Needs assessment

    Step 2

    design

    Step 3

    Execution or implementation

    Step 4

    evaluation

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