PROGRAMME CODE:

BA244

PROGRAMME:
BACHELOR OF BUSINESS ADMINISTRATION (HONS.) OPERATIONS MANAGEMENT

FACULTY:
FACULTY OF BUSINESS AND MANAGEMENT

ENTERPRISE RESOURCE PLANNING (OPM632)

INDIVIDUAL ASSIGNMENT 1

ERP SYSTEMS

PREPARED BY:
FARISYA BINTI HARMAN (2021505159)

PREPARED FOR:
MADAM. KHAIRIN NORHASHIDAH BINTI KHALID

GROUP:
KBA2445B

SUBMISSION DATE:
12th NOVEMBER 2022
Table of Contents
1.0 SMURPS by Strella Group .................................................................................................... 1
1.1 Company Provider Background ............................................................................................ 1
1.2 Cost of The Systems ............................................................................................................. 2
1.3 Characteristics and Functions of The Systems ..................................................................... 3
1.4 Support Services by The Systems ......................................................................................... 4
2.0 Guava ERP by Guavasoft Sdn. Bhd. ..................................................................................... 5
2.1 Company Provider Background ............................................................................................ 5
2.2 Cost of The Systems ............................................................................................................. 5
2.3 Characteristics and Functions of The Systems ..................................................................... 6
2.4 Support Services by The Systems ......................................................................................... 7
3.0 MyX Solution by Synnove Systems ....................................................................................... 8
3.1 Company Provider Background ............................................................................................ 8
3.2 Cost of The Systems ............................................................................................................. 8
3.2 Characteristics and Functions of The Systems ..................................................................... 9
3.4 Support Services by The Systems .................................................................................... 10
4.0 Comparisons .......................................................................................................................... 12
5.0 References .............................................................................................................................. 14
1.0 SMURPS by Strella Group
1.1 Company Provider Background

SMURPS was developed by Strella Group, a start-up founded by a bunch of gutsy techies
with vast experiences in delivering successful end-to-end systems integration and Enterprise
Resource Planning (ERP) implementation projects. This organization is located at Prima Avenue,
Petaling Jaya Selangor. SMURPS aims to make a difference in the SME market by providing the
right technology solution, one that is easy to use and tailored to suit the uniqueness of each
business. They provide ERP systems for the service line or manufacturing industry, accounting
software, sales systems, and inventory management, be it food, tools or fashion. They aim the
serve the customers and bring value to the businesses.

SMURPS was created in 2015 by Javier Wong and Ong Wee Nee. Their journey started
when they first met as colleagues in Accenture in 2009. They came together to solve the SME’s
most challenging problems in business operations. They created a user-friendly, customizable,
cost-efficient and easily deployable system for a market that was often outpriced and overlooked.
With their combined expertise in tech infrastructure and SAP ERP implementation, the dynamic
duo pursued their passion and quit their cushy jobs to make a difference in the industry. Today,
SMURPS is being used in many different industries which include manufacturing, retail, trading
and wholesale distribution, services, fishing, and food and beverages.

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1.2 Cost of The Systems

There is no one-size-fits-all answer regarding the cost of ERP systems. Instead, the cost of
ERP depends on various factors, ranging from the size and complexity of the business to the
features that a company needs in an ERP system. For SMURPS, they offer 3 types of plans that
the customers can choose from. They provide subscription plans for SMEs of all sizes.

• Starter

This package comes with 10 GB of storage and up to 5 users. The price is RM250 per
month and the customer has to pay an extra RM50 per additional user.

• Growth

With unlimited phone and email support, this package offers RM400 per month with up to 10 users
and 20GB of storage. The customer only has to pay RM40 per additional user per month.

• Scale

SMURPS ERP offers zero hardware maintenance with RM33 per additional user with a
total of RM650 per month. This package is up to 20 users with 40 GB of storage.

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1.3 Characteristics and Functions of The Systems

ERP provides a host of services for companies trying to improve how efficiently they
operate. The systems are constantly being updated by the proprietors to offer the speediest and
most reliable services. As the name suggests, ERP’s primary goal is to manage the various
resources within the company to make sure they are being utilized cost-effectively. It is also
designed to make sure that all resources are being used efficiently.

ERP (Enterprise Resource Planning) is an integrated software suite that streamlines and
consolidates all day-to-day business processes. At the heart of the system is a centralized
information store that promotes seamless and reliable information flow between the various
departments in an organization. Cloud ERP software helps the customer to manage everything
from accounting, sales and delivery, procurement, warehousing, and manufacturing whilst
enabling the team to work remotely. The customers are no longer bound by physical space
constraints. They do not have to complicate the business processes with the use of multiple
applications when they can do it all from one single integrated platform.

Moreover, SMURPS ERP software works particularly well for tracking and managing
things such as a company’s capacity for production, cash levels, raw materials at its disposal,
payroll information and purchase order. The customer can coordinate and run the warehouse
operations effectively with advanced picking and put-away strategies, integration to handheld
terminals with barcode scanning features and a scalable warehouse organizational structure.

With SMURPS ERP, customers can increase business agility with a single system that
enables the organization to gain speed, efficiency, and accuracy in its operations. By subscribing
to this ERP system, they are also able to gain control and holistic insight into where the company
stands across all departments.

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1.4 Support Services by The Systems

The recent Malaysian government’s annual budget announcement emphasizes the

importance placed on the small and medium enterprises (SMEs) sector. As part of the Malaysian
government’s National Budget 2020, there are incentives for companies that invest in the
automation and digitalization of their businesses. Specifically, the Malaysian government is
allocating RM550 million in smart automation matching grants to 1,000 manufacturing companies
and 1,000 service companies to automate their business processes.

Along with this, the first 100,000 SMEs that apply, will receive a 50 percent matching
grant of up to RM5,000 as an incentive for subscribing to digital services for business operations.
Digital services include things like electronic Point of Sale systems (e-POS), Enterprise Resources
Planning (ERP) and electronic payroll systems. To read more about the incentives in National
Budget 2020.

The government is providing substantial incentives and assistance to improve SME

business efficiencies that will enable them to maintain a competitive edge within and outside of
Malaysia. Because of this, SMEs should seriously consider incorporating ERP systems into their
business operations.

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2.0 Guava ERP by Guavasoft Sdn. Bhd.
2.1 Company Provider Background

Guavasoft Sdn. Bhd. has developed an ERP software for an SME manufacturer called
Guava ERP. This company is located at Sky Park One City, Subang Jaya Selangor. Guavasoft was
established in 2000 as a software developer. However, in response to market demand, the benefits
of the software were extended. The combination of complementary technologies, skills and
industry knowledge within the group is a real benefit that enables the organization to support and
add value to customers’ operations. The company continues to develop and evolve its suite of
software to meet the changing and increasing demands of modern manufacturing organizations.

Today Guava ERP integrates the entire manufacturing enterprise to provide an immediate,
visual and dynamic picture of the production process from the shop floor to the top floor.
Moreover, the organization uses a team approach to all the services, they have experts in every
skill set needed to implement a manufacturing ERP system and most of the team members have
more than 10 years of experience with ERP systems.

2.2 Cost of The Systems

ERP implementation costs are by far the most unpredictable variable in the lifecycle of an
ERP system. Every implementation is different because every company has different needs, and
every ERP solution approaches implementation in a slightly different way.

For Guava ERP, the pricing starts from RM297 to RM689 monthly. This package offers
multilingual support such as English, Spanish, Korean, Vietnamese, Japanese, Indonesian and

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Thai. Moreover, they also have customer support that gives expert advice, online inquiry boards,
online user manuals and videos.

2.3 Characteristics and Functions of The Systems

Enterprise resource planning (ERP) systems have become a critical tool for businesses over
the past several decades. An ERP solution automates critical business processes and serves as a
shared database for all financial and operational information from across the company. It pulls this
data from several modules built to help various departments, from accounting to supply chain to
human resources, perform their functions.

An ERP system generally includes all the IT systems that enable ERP software to execute
and operate efficiently. An ERP system allows an organization to design, execute, operate and
maintain an enterprise information system. This system includes software that provides business
functions and processes, computing hardware for hosting and executing software applications and
back-end network architecture for data communication across and within information systems.

An ERP system may provide services and solutions such as accounting information
systems, financial information systems, production information systems, marketing information
systems and human resource information systems. These are integrated within separate
departments in an organization but are managed through a central administrative console for each
module.

Today’s small and medium businesses have a wide selection of high-powered enterprise
resource planning solutions (ERP) that allow them to manage data across financials,
manufacturing, inventory, shipping and other aspects of the business. Some vendors offer self-
hosted solutions while others provide a cloud-based model.

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2.4 Support Services by The Systems

Guava ERP offers a few ERP services to help the customers make the most of Guava ERP
investment. The customer can select products and technical ERP support via phone, WhatsApp or
email. Besides, training and consultation can be on a needed fee-for-service basis. They also can
tailor an ERP support program specifically for the organization on a committed contract basis.

Guavasoft they have a team of software learning creators that brings weekly software
learning tips, operation education and operation SOP tricks. Whether the customers are facing any
business operation challenges on the business or need a software solution to automate the business.
Guavasoft has its customers covered by helping them take their operations to the next level.

• ERP Hands-on Training Center

Guavasoft offers its customers an extensive list of hands-on training classes. Each training
course provides users with a personal and interactive learning environment to encourage and
stimulate a comprehensive understanding of the concepts being presented.

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3.0 MyX Solution by Synnove Systems
3.1 Company Provider Background

The journey of SYNNOVE Systems began in 2012 as a System Integration (SI) company.
Synnove Systems provides implementation and support services for SAP S/4 HANA, SAP HEC,
SAP C4C, SAP Hybris and other cloud solutions of SAP. They also designed a fixed package
solution that is designed to help companies implement digital transformation during the pandemic
era. Alongside SAP implementations and migrations, Synnove also provides end-to-end
implementation and support services for small to medium-sized enterprises by building their
custom ERP known as MyX Solution. MyX Solution is an ERP system powered by iDempiere
designed to be flexible and affordable to best suit the needs of SMEs.
3.2 Cost of The Systems

ERP cost is determined based on the complexity and nature of the business. A discrete
manufacturing business will require quite a bit of functionality to include supply chain planning,
production management, quality control, etc. An accounting firm will be concerned with budgets,
finance, and more. The needs of every industry are different, so you should take the time to select
the ERP that can best meet your specific business requirements and then choose the path toward
implementation.

For SYNNOVE MyX Solution, they offer ERP service for accounting, purchasing,
production, trading, payroll and Groupware (GW). The subscription fee is from RM600 quarterly
and up to RM2,400 yearly. For this pricing, all of the functions are included with unlimited user
IDs and 10 Groupware users. The subscription also comes with multilingual support, the mobile
app that synchronized the system with the Web and supports barcode scanning. Besides that, it
also has a CS portal where suppliers and customers place purchases and sales orders directly in the
system and employee can access their payslips online.
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3.2 Characteristics and Functions of The Systems

In this age of well-informed customers with greater expectations and lesser brand loyalty,
organizations are losing their competitive advantage. Hence, it is imminent for them to leverage
technology to reduce costs, align their workflow processes & overcome their business problems.
ERP Software helps businesses meet up the above challenges and remove the obstacles to achieve
greater sales and customer satisfaction. ERP Systems help organizations streamline their
purchases, finance, production process, material costing planning, labor planning, etc. This can
also be extended to warehouse management, sales, territory management and much more using a
single platform.

At Synnove, they provide Custom ERP Software for clients which suits a variety of
operations, requirements and staff strengths. They carry out exhaustive studies and interactions
with the client organization to make ERP Implementation hassle-free, effective and cost-effective
for small businesses. SYNNOVE Cloud-ERP provides an effective means to improve productivity
by removing inefficient practices, ensuring adherence to a manufacturing plan, identification of
bottlenecks and keeping things organized by ensuring processes are completed quickly and
correctly.

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3.4 Support Services by The Systems
• Application Developments

SYNNOVE Systems had developed software solutions for various platforms including web
applications and mobile applications. We have talented programmers mastered in robust
technologies such as Java, .Net, PHP, Ajax, C++ and Android and IOS (mobile apps), SAP Fiori,
and SAP Mobile Platform. The strength of their team allows us to offer a varied range of services
in software development to handle issues around ERP implementations. They improve the client’s
business brand to help achieve and even surpass its objectives.

• Application Maintenance Support (AMS)

Application Maintenance Support (AMS) is a core competency of SYNNOVE Systems. The

dedicated support team has successfully carried out the entire scope of services required by AMS
specifications like transition, transfer of services and ongoing support operations. The company's
Global Support System can support clients across the world 24/7. The company support SAP,
Oracle Netsuite, Microsoft and custom-developed applications and infrastructure.

• Technology Services

SYNNOVE Systems is one of the fast-moving organizations towards technology. The key
drivers are the team, derived from industry exposure and training, enable with the latest
technologies and well-experienced in industries such as Telecom, IT Infrastructure, IT Solutions,
Media, Cyber Securities and ERP Solutions. Their expertise in technology services extends to
Smart City, Smart Control, Smart Metering, Smart Analytics, Smart Agriculture, Environmental
Control, Transport Management (TMS), AI with Symmetra, M2M, Call Completion Suite (CCS),
Network Audit and optimization, value-added services, MoBFin (Rocket Bank), infrastructure
protection and incident response.

• Other Consulting

IT outsourcing operation services are increasingly gaining importance with ERP

customers, mainly to ensure high-quality, sustainable and cost-effective operation of the ERP

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environments. SYNNOVE Systems can play an important role in supporting such customers by
providing them with high-quality outsourcing operational services.

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4.0 Comparisons

The 3 ERP systems listed are SMURPS ERP, Guava ERP and SYNNOVE ERP, these three
have the same function and characteristics that ERP offers a wide range of services to businesses
looking to increase operational effectiveness. To provide the fastest and most dependable services,
the owners regularly update the systems. As its name implies, ERP's main objective is to manage
the numerous resources inside the firm and ensure their efficient use. It is also intended to
guarantee effective resource utilization of all available resources. ERP is especially useful for
monitoring and controlling things like a company's production capacity, cash levels, available raw
materials, payroll data, and purchase orders.

ERP software supports a wide range of business functions, including accounting, sales,
purchasing, and manufacturing. The necessity to disseminate all vital information to the numerous
departments that might need the data is one of the most significant demands it addresses. The
software, which is constantly updated and monitored in real-time, makes sure that the necessary
information is available to each relevant department. Additionally, it is made to transfer data
between departments. For instance, manufacturing would need to be informed about pending
purchase orders. As to maintain the company's cash flow, accounting may require information on
the status of upcoming payroll and business commitments. Outside stakeholders may also receive
the information via ERP software.

In terms of pricing, it is seen that SMURPS ERP offers the best price because it is the
cheapest among Guava ERP and SYNNOVE ERP. With the 3 packages that they offer, the user
can use the system seamlessly with the sales opportunity pipeline, service calls and delivery tracker
and mobile apps for field staff.

Besides that, SYNNOVE ERPS offers the best support systems as they provide a lot of
benefits to the customers. SYNNOVE Systems has created software for several platforms,
including mobile and online apps. Because of the caliber of their staff, they can provide a wide
range of software development services to address problems with ERP implementations.
SYNNOVE Systems is one of the businesses that is embracing technology quickly. Smart Cities,
Smart Control, Smart Metering, Smart Analytics, Smart Agriculture, Environmental Control,
Transport Management, AI with Symmetra, M2M, Call Completion Suite, Network Audit and

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optimization, value-added services, MoBFin, infrastructure protection, and incident response are
just a few of the technology services in which they specialize.

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5.0 References

Guavasoft. Guavasoft Sdn Bhd. (n.d.). Retrieved November 12, 2022, from
https://www.mrp.com.my/guavasoft/

Synnove Global Systems Pvt. LTd. – ERP & Cloud Services Provider. (n.d.).

https://www.synnovesystems.net/

Kong, J. Y. (2022b, July 10). Best ERP Software Malaysia | ERP Malaysia. SMURPS.

https://www.smurps.com/?gclid=Cj0KCQiApb2bBhDYARIsAChHC9s759PkrJ9YzkpP5

IX9jlfaJWil9ejDtEl-82Mc7pGlkboqUtPFmdwaAgqxEALw_wcB

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