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14/04/2022
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Food Heat Transfer Product and Application Specialist

Job Description
BRIEF DESCRIPTION OF POSITION:

● Frequent communication with channels, customers, supply units and colleagues locally,
regionally, and centrally.
● Review request and preparation of quotations and selection of products according to
customer specification. Including resizing and re-designing of existing installed base.
● Coordinate  with Order Fulfilment team for thermal Orders status and  on supply units and
distribution centers, following the customer order from order entry to delivery, invoicing and
warranty period.
● Maintain sales process records in our CRM tool and other systems in a consistent and
qualitative way, to support the sales process and take decisions.
● Manage leads from the market and customers and convert them into business opportunities
and keep the sales pipeline full  
● Prepare order documentation as required for submittal to the customer.
● Project Management for Complex orders
● Assist in the implementation of Alfa Laval’s online customer aid tools. Support channels and
customers with such tools (e.g. Anytime, Product Guide, ALICE and others).
● Assist in the coordination of claims with the Business Unit and play an active role in our
Quality Business System.

ORGANIZATIONAL COMPONENTS:

● Receives overall direction from the FHT Business Developer

● Close Cooperation with Order Fulfillment team, Service Division and Regional Sales.
● Communicating with Persons Outside Organization: Communicating with people outside the
organization, representing the organization to channels and customers. This information can
be exchanged in person, in writing, or by telephone or e-mail.
● Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to
prioritize, organize, and accomplish your work.

KEY PERFORMANCE MEASURES

● Orders Received (and corresponding NI & GM) for given industry segment. In particular,
growth in under-represented product lines or geographic segments.
● Forging relationships with channels, consultants and customers.

KEY COMPETENCIES NEEDED

● Customer Focus
● Prioritization
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● Agility
● Efficient work habits and use of online tools.
● Drive for Results

EDUCATION, EXPERIENCE AND CERTIFICATION/REGISTRATION DESIRED

Education and/or Certification/Registration:

Bachelor’s degree in Business, Engineering, or related field

Type and Length of Experience:

Experience in an industrial B2B environment is an advantage

Knowledge, Skills, Abilities and Attributes Desired in Candidate:

● A working technical knowledge of heat transfer products is an advantage.

● Commercial background is an advantage.
● You are an effective problem solver, a self-starter, detail oriented, service minded and able to
work independently and as part of a team.
● You must demonstrate excellence in verbal and written communication, good personal
organization and be proficient in the use of computers – preferably with experience of ERP
systems.

PHYSICAL & ENVIRONMENTAL FACTORS

Physical Requirements:

Must be able to work in an office environment.

OTHER REQUIREMENTS

● Occasional travel within Canada

● Preferred to have a valid driver’s license in home province (car/passenger vehicle only), and
the ability to travel by airplane.

External Site URL https://alfalaval.wd3.myworkdayjobs.com/Alfa_Laval_jobs/job/Scarborough-ON/Food-Heat-Transfer-

Product-and-Application-Specialist_JR0011010
Social Share Title We're Hiring for Food Heat Transfer Product and Application Specialist!

Job Details
Job Requisition ID JR0011010
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14/04/2022
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Location Scarborough, ON
Posting Date 25/01/2022 - 2 months ago
Job Family Product & Application GSS
Time Type Full time
Job Type Regular
Supervisory Organization Products & Applications (Vikram Nagpal)

Recruiter

Christine Gilchrist

Hiring Manager

Vikram Nagpal

Team Members