Apology Lletter Templates for Specific Concerns

a) Parking

Dear Mr / Ms ……………,

Greetings from Manipal Hospitals, Whitefield!

Thank you for your valuable feedback dated…………….. We regret the inconvenience that you
may have experiencedPlease accept our sincere apologies for the inconvenience you may have
experienced with respect to parking at our hospital premises.

At Manipal Hospitals, it is our constant endeavor to deliver and achieve highest standards of
service excellence. Keeping in mind the constraints of limited parking space, we had levied the
parking charges to discourage unauthorized parking by outsiders / unnecessary parking for a
longer duration. The above steps were taken in order to offer parking facilities to maximum
number of our genuine and valuable customers like you.

We request your kind understanding on the above matter and look forward to your continued
support and patronage.

We deeply value your relationship with Manipal Hospitals and are committed to providing you
with the highest levels of service at all times.

Please feel free to call us on ……………………….. for any further assistance or support.

Thanking You,
Warm regards,

………………..
Patient Experience Team

b) Hygiene, Housekeeping and Cleanliness

Dear Mr / Ms………….,

Greetings from Manipal Hospitals!

Thank you for taking the time to give us your valuable feedback on cleanliness at our restrooms
and public areas. We truly value the opinions of our patients and we apologize that we did not
meet your expectations.

Your feedback has been brought to the attention of our management, so that the issue can be
addressed on priority with the concerned department / or associate.
At Manipal Hospitals, it has always been our constant endeavor to deliver and achieve highest
standards of service excellence for our patients.

Thank you once again for bringing it to our attention.

Please feel free to call us on ……………………….. for any further assistance or support.

Thanking You,
Warm regards,

………………..
Patient Experience Team

c) F&B Services (Quality of Food)

Dear Mr / Ms …………….,

Greetings from Manipal Hospitals!

Thank you for your valuable feedback dated ……………

While we certainly regret the fact that the food served to you did not meet up to your
expectations, we also appreciate the opportunity you have given us to improve. Please accept
our sincere apologies for the inconvenience caused.

Your feedback has been brought to the attention of our Food and Beverage department for the
needful remedial measures.

We deeply value your relationship with Manipal Hospitals and are committed to providing you
with the highest levels of service at all times.

Please feel free to contact us on ………………………. for any assistance that you may need in
future. We would be happy to serve you.

Thanking You,
Warm regards,

………………..
Patient Experience Team