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    Discharge Communication Checklist

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    DR
    The document outlines 11 touch points for patient discharge communication including explaining the discharge process, estimated time for payment processing, coordinating home care services and medications, arranging transportation, requesting feedback, and apologizing for any delays. It provides guidance to staff on fully informing patients and ensuring a smooth transition from hospital to home.

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    Discharge Communication Checklist

    Uploaded by

    DR
    3 views2 pages
    The document outlines 11 touch points for patient discharge communication including explaining the discharge process, estimated time for payment processing, coordinating home care services and medications, arranging transportation, requesting feedback, and apologizing for any delays. It provides guidance to staff on fully informing patients and ensuring a smooth transition from hospital to home.

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    The document outlines 11 touch points for patient discharge communication including explaining the discharge process, estimated time for payment processing, coordinating home care services and medications, arranging transportation, requesting feedback, and apologizing for any delays. It provides guidance to staff on fully informing patients and ensuring a smooth transition from hospital to home.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    3 views2 pages

    Discharge Communication Checklist

    Uploaded by

    DR
    The document outlines 11 touch points for patient discharge communication including explaining the discharge process, estimated time for payment processing, coordinating home care services and medications, arranging transportation, requesting feedback, and apologizing for any delays. It provides guidance to staff on fully informing patients and ensuring a smooth transition from hospital to home.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 2

    Discharge Communication

    Sl No Touch points

    1 Discharge process communication (Medical discharge, medicine returns,


    NC,DS)
    2 TAT explanation to patient (Cash/TPA/Corporate)
    3 If any query from TPA -what is the process.
    Payment modalities and billing counters available( Manipal app/online
    4
    transactions)

    5 Discharge medications: To communicate with pharmacist and ensure it is


    delivered bed side
    Home care services: Coordination with home care and ensure services are
    6
    availed
    7 Ola service and assistance in booking cab
    Reminder on Google review with explanation regarding score (1 being
    8
    lowest and 5 being highest)
    Reminder on Zykrr SMS feedback link with explanation regarding NPS score
    9
    (0 being lowest and 10 being highest)
    10 Inform team for fond farewell  (at least 30 mins prior)
    In case the estimated TAT is exceeded for discharge, staff should
    11
    proactively meet and explain the reason for delay with an apology
    ommunication
    Remarks

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