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  • Service Excellence of IPD

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    DR
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    The document appears to be a checklist for collecting patient feedback on various services provided during an inpatient hospital stay. It includes 11 items related to areas like orientation, patient care coordination, cleanliness, nursing services, doctors, and food & beverage. For each item, the patient would provide feedback by filling in their bed number and medical record number. The goal seems to be monitoring and improving the patient experience across different aspects of care.

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    The document appears to be a checklist for collecting patient feedback on various services provided during an inpatient hospital stay. It includes 11 items related to areas like orientation, patient care coordination, cleanliness, nursing services, doctors, and food & beverage. For each item, the patient would provide feedback by filling in their bed number and medical record number. The goal seems to be monitoring and improving the patient experience across different aspects of care.

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    © All Rights Reserved
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    7 views1 page

    Service Excellence of IPD

    Uploaded by

    DR
    The document appears to be a checklist for collecting patient feedback on various services provided during an inpatient hospital stay. It includes 11 items related to areas like orientation, patient care coordination, cleanliness, nursing services, doctors, and food & beverage. For each item, the patient would provide feedback by filling in their bed number and medical record number. The goal seems to be monitoring and improving the patient experience across different aspects of care.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    of 1

    Service Excellence: IPD

    SI. Parameters Patient feedback: Patient feedback: Patient feedback: Patient feedback:
    No Bed No: Bed No: Bed No: Bed No:
    UHID: UHID: UHID: UHID:
    1 IP Room Orientation
    Checklist

    2 Patient care coordinator are


    meeting the patient daily
    (non-covid)

    3 PCC  shared visiting


    card/contact number

    4 Floor manager met the


    patient and shared visiting
    cared/contact number(non-
    covid)
    5 All patient concerns are
    resolved and service recovery
    is done within 30 mins

    6 Nursing services
    Nursing manager, courtesy,
    call bell responsiveness,
    medications, clinical care etc
    7 Admission experience

    8 Cleanliness and hygiene of


    room

    9 Doctor’s experience

    10 Attendees experience

    11 F&B services

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