TESDA-OP CO-01-F11

(Rev.No.00-03/08/17)

BASIC COMPETENCY : COMMUNICATIONS

UNIT OF COMPETENCY : SOLVING/ADDRESING GENERAL WORKPLACE

PROBLEMS

MODULE TITLE : 400311212

MODULE DESCRIPTOR :
This unit covers the knowledge, skills and attitudes
required to apply problem-solving techniques to
determine the origin of problems and plan for their
resolution. It also includes addressing procedural
problems through documentation, and referral.

NOMINAL DURATION : 3 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Identify routine problems

LO2. Look for solutions to routine problems

LO3. Recommend solutions to problems

 TESDA-OP CO-01-F11
(Rev.No.00-03/08/17)
DETAILS OF LEARNING OUTCOMES:

LO1. IDENTIFY ROUTINE PROBLEMS

Assessment
Assessment Criteria Contents Conditions Methodologies
Methods
1. Routine problems or procedural  Current industry The students/ trainees must be  Group  Case
problem areas are identified. hardware and software provided with the following: Discussion Formulation
2. Problems to be investigated are products and services using LMS using LMS
defined and determined.  Industry maintenance,  GAD handouts  Lecture  Life Narrative
3. Current conditions of the problem service and helpdesk  eLearning Materials  Demonstrati Inquiry
are identified and documented. practices, processes  CBLM on (Interview)
and procedures  LMS  Role  Standardized
 Industry standard Playing test
diagnostic tools
 Malfunctions and
resolutions
 Determining the root
cause of a routine
malfunction

LO2. LOOK FOR SOLUTIONS TO ROUTINE PROBLEMS

Assessment
Assessment Criteria Contents Conditions Methodologies
Methods
1. Potential solutions to problem are  Current industry The students/ trainees must be  Group  Case
identified. hardware and software provided with the following: Discussion Formulation
2. Recommendations about products and services using LMS using LMS
possible solutions are developed,  Industry service and  eLearning Materials  Lecture  Life Narrative
documented, ranked and helpdesk practices,  CBLM  Demonstration Inquiry
presented to appropriate person processes and  LMS  Role Playing (Interview)
for decision. procedures  GAD Handouts on  Standardized
 Operating systems - Bill of Rights test
 Industry standard - Provision of Human Rights
diagnostic tools - GAD
 Malfunctions and
resolutions
 Root cause analysis
 TESDA-OP CO-01-F11
(Rev.No.00-03/08/17)

LO3. RECOMMEND SOLUTIONS TO PROBLEMS

Assessment
Assessment Criteria Contents Conditions Methodologies
Methods
1. Implementation of solutions are  Standard procedures The students/ trainees must be  Group  Case
planned.  Documentation provided with the following: Discussion using Formulation
2. Evaluation of implemented produce LMS using LMS
solutions are planned.  Following established  GAD handouts  Lecture  Life Narrative
3. Recommended solutions are procedures  Republic Acts for empowering  Demonstration Inquiry
documented and submit to women  Role Playing (Interview)
appropriate person for confirmation  eLearning Materials  Standardized
 CBLM  test
 LMS