TESDA-OP CO-01-F11

(Rev.No.00-03/08/17)

BASIC COMPETENCY : COMMUNICATIONS

UNIT OF COMPETENCY : LEADING WORKPLACE COMMUNICATION

MODULE TITLE : 400311319

MODULE DESCRIPTOR :
This unit covers the knowledge, skills and attitudes
required to lead in the effective dissemination and
discussion of ideas, information, and issues in the
workplace. This includes preparation of written
communication materials.

NOMINAL DURATION : 6 hours

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/trainees must be able to:

LO1. Communicate information about workplace processes

LO2. Lead workplace discussion

LO3. Identify and communicate issues arising in the workplace

 TESDA-OP CO-01-F11
(Rev.No.00-03/08/17)
DETAILS OF LEARNING OUTCOMES:

LO1. COMMUNICATE INFORMATION ABOUT WORKPLACE PROCESSES

Assessment
Assessment Criteria Contents Conditions Methodologies
Methods
1. Relevant communication method  Organization The students/ trainees must be  Lecture  Written Test
is selected based on workplace requirements for written provided with the following:  Demonstrati  Observation
procedures. and electronic on
2. Multiple operations involving communication  GAD handouts  Practical
several topics/areas are methods  eLearning Materials exercises
communicated following  Effective verbal  CBLM  Role Play
enterprise requirements. communication  LMS
3. Questioning is applied to gain methods
extra information.  Business writing
4. Relevant sources of information  Workplace etiquette
are identified in accordance with
workplace/client requirements.
5. Information is selected and
organized following enterprise
procedures.
6. Verbal and written reporting is
undertaken when required.
7. Communication and negotiation
skills are applied and maintained
in all relevant situations.
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(Rev.No.00-03/08/17)

LO2. LEAD WORKPLACE DISCUSSIONS

Assessment
Assessment Criteria Contents Conditions Methodologies
Methods
1. Response to workplace issues  Organization The students/ trainees must be  Group  Oral
are sought following enterprise requirements for written provided with the following: Discussion Evaluation
procedures. and electronic  Lecture  Written Test
2. Response to workplace issues communication  eLearning Materials  Demonstrati  Observation
are provided immediately. methods  CBLM on
3. Constructive contributions are  Effective verbal  LMS
made to workplace discussions communication  GAD Handouts on
on such issues as production methods - Bill of Rights
quality and safety.  Workplace etiquette - Provision of Human Rights
4. Goals/objectives and action plans - GAD
undertaken in the workplace are
communicated promptly.
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LO3. IDENTIFY COMMUNICATE ISSUES ARISING IN THE WORKPLACE

Assessment
Assessment Criteria Contents Conditions Methodologies
Methods
1. Issues and problems are identified  Organization The students/ trainees must be  Group  Oral
as they arise. requirements for written provided with the following: Discussion Evaluation
2. Information regarding problems and and electronic  Lecture  Written Test
issues are organized coherently to communication  GAD handouts
ensure clear and effective methods  Republic Acts for empowering
communication.  Effective verbal women
3. Dialogue is initiated with communication  eLearning Materials
appropriate personnel. methods  CBLM
4. Communication problems and  Workplace etiquette  LMS
issues are raised as they arise.  Communication
5. Identify barriers in communication problems and issues
to be addressed appropriately.  Barriers in
communication