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IBM Global Business Services
Objectives
 Upon completing this session, you should be able to:
- Use the new terminology associated with SAP Solution Manager

- Explain the use and advantages of SAP Solution Manager
- Navigate around SAP Solution Manager
- Use the Roadmap in SAP Solution Manager
- Understand Business Blueprint and Realization activities
- Understand the typical functions used after Go-Live in SAP Solution Manager for
Operations
1 SolMan User Training | IBM Internal Use | SMILTU1.ppt | Feb 15, 2013 © Copyright IBM Corporation 2006

Evolution from ASAP to SAP Solution Manager
 Offline CD set with 

Offline CD set with tools,

Onsite platform to support
tools, content and content and key implementation
a methodology for methodologies for actitivities
component-based Evaluation,
implementation  Including key ASAP concepts
Implementation and
projects and tool features
Continuous
ImprovementBusiness  Enhanced concepts to
encompass the specifics of

ASAP CD set is used as a
mySAP.com implementations
tool platform. ASAP
content is included to  Integrated platform to
cover the implementation support Implementation and
phase operation of mySAP.com

SAP Solution Manager – Life-Cycle Approach for Implementation

and Operation of SAP Solutions
Project Business Final Go Live

Realization
Preparation Blueprint preparation & Support
SAP Solution
Manager
Implementation Operation
of SAP Solutions of SAP Solutions
Functional Implementation Services for Operations
Technical Implementation Solution Monitoring
Implementation of Operations Support Desk

SAP Solution Manager – Offerings
SAP Notes SAP Active Global Support

SAP Service Market Place
Portal
to SAP
Business Content Roadmaps (Methods)

• SAP Best Practice Documents • Implementation accelerators
• Process Models • Services
• Business Scenarios
Content
Implementation Management Maintenance Platform

• Document Repository • Change Request Management
• Template and Implementation • System Landscape Reporting
• Business Blueprint Suite of Tools/ • Solution Monitoring
• Configuration Synchronization Applications • Business Process Monitoring
• Testing and Test Management • Support Desk
• Content and Learning • Service Level Reporting
Management

SAP Solution Manager – Connectivity with System Landscape
Pre – SOLMAN
ERP PLM ERP

2004
2004 PLM
Solution
Manager
SRM
CRM CRM
APO
APO SRM
• Increasing number of components • Single point of access

• New components with individual • Central coverage of end-to-end processes
administration and monitoring tools • Consideration of inter-system dependences
• Exploding costs for training, implementation
and operations

SAP Solution Manager – Implementation Functionality
SAP Solution Manager in Implementation
Project Project Business Realization Final Go Live

phases
Project Define Business Customizing End user

definition Blueprint synchronization
Training and
documentation
Project Configuration
Define
activities system landscape Data
Developments
transfer
Authorization Other SAP
Testing TOOLS
Cross Project Administration

functions
Issue Tracking / Status Monitoring / Reporting
Roadmaps

SAP Solution Manager - Benefits at a Glance
Benefits of using the SAP Solution Manager in Implementation :
 Central point of access and support of key implementation activities
 Standard scenarios provided through Business

B usiness Process Repository
 Central repository to store project documentation and issues
 Process-driven
Process-driven Blueprint, Configuration and Testing approach
 Automated customizing
customizing synchronization
synchronization across my
mySAP
SAP components
 Project reporting capabilities
 Provides project implementation content to operations / support personnel
8 SolMan User Training | IBM Internal Use | SMILTU1.ppt | Feb 15, 2013

SAP Solution Manager – Operations Functionality
SAP Solution Manager in Operations
Define/Import SAP Service Level Business

System EarlyWatch Reporting Process
Recom-
mended Landscape Alert Monitoring
functions Define/Import System
Service Upgrade
sequence Business Monitoring
Delivery
Processes
Enabling
Central System
Best Practices Administration
Documents
Support desk/ SAP Note Assistant
Issue Tracking
Cross
functions
Microsoft NetMeeting
SAP Service Marketp
Marketplace
lace
SAP Solution Manager - Benefits at a Glance
Benefits using the SAP Solution Manager in Operations:
 Service Level Management/ Reporting
 Application Management/
Management/ Monitoring
 Software Change Management
 Improved support from SAP with integrated Support Desk

SAP Solution Manager – Preparation and Blueprint

phases

Training and
documentation
Define
Developments
transfer
Authorization
Other SAP
Testing TOOLS

functions
Roadmaps
Roadmaps
Phase-driven approach for functional

and technical implementation and
ongoing operation activities
Graphical entry into and status overview

about your project
Links to accelerators for your project

phase
Project Preparation: Define Project & Standards

 Implementation Project
of SAP components
 Template Project
Creation of re-usable solutions
 Person responsible for the project

Project Administration
 Language of the project
 Choose your project type  Overall project status
Overall project status
 Define general project data  actual data
Project time frame for plan and actual
Blueprint : Business Process Repository (BPR)
What is the BPR?

The Business Process Repository is a repository of implementation content including reusable
pre-defined business process information and is delivered as part of the SAP Solution Manager.
When creating the business blueprint, customers select the pre-configured business processes they
want to implement. Based on the scenarios selected in the scope, the corresponding Business
Process Repository content is made available.
The Business Process Repository is a package of reusable pre-defined business process content
comprising:
Scenario documentation
 Transaction assignments


IMG assignments
Configuration guides
 Pre-configured processes delivered through BC Sets
 Predefined test cases
Note:: The available Business Process Repository content may vary for scenarios.
Note
Structure of a Standard Scenario
Level 3 –
Level 1 - Scenarios Level 2 - Processes Process Steps
Project Scenario 1 Process 1
Organization Units Organization Units Process Step 1

… … Process Step 2
Master Data Master Data Process Step 3
… … …
Business Scenarios Business Processes
Scenario 1 Process 1
NOTE: There may be one
… …
or more SAP Transaction
Codes per Process Step!
Business Blueprint: Define Business Process Hierarchy
Business Process
Hierarchy Select your Business Scenarios according to the SAP
components Template
Add Process Steps from the Business Processes in

your Business Process Hierarchy
Create Custom Scenarios, Business Process, Process

Steps, Transactions and Customization
Customization to complete
the Business Blueprint
Business Blueprint: Create Design Documentation
 Functionality to create, edit, and store,

 Upload and download documentation
 Predefined templates / document type for
– Scenario descriptions, diagrams, and installation guides
– Customer Input
– Interfaces
Interfaces,, forms, and reports
 Creation of own templates
 Reporting features to track and filter on documents
SAP Solution Manager – Realization

phases
Training and
documentation
Define
Developments
transfer
Authorization
Other SAP
Testing TOOLS

functions
Roadmaps
Key Activities within Realization
Perform & Build & Document Build, Plan &

Document Custom Execute Test
Configuration Development Cases
Record, Manage
& Resolve Test
Problem Reports
Track Training
Material
Development
Build End-
User Roles
Configuration : Adding IMG Objects (1)
1. Select row and press Add button
2. Select object type (IMG Object)

Configuration : Adding IMG Objects (2)
3. Assign IMG Object(s) via

F4, to call Reference IMG
4. Select IMG Object(s) by

clicking on the checkbox, then
click on the green checkmark
to copy them to the project
Perform Configuration using IMG
For several standard scenarios, IMG

assignments are available at process
and/or process step level.
In SOLAR02, select IMG Object and

click on ‘Configure’ button to launch
IMG. Perform configuration in in satellite
system, save and return to Solution
Manager.
Document Configuration Settings
Having configured the process, create a
Configuration
the Process orElement
Processdocument, against
Step, to record what
changes were made and why.
Development - WRICEF Objects
Store the developments and modification

in your implementation project in the
Development tab
Customizing Synchron
Synchronization
ization
 Comparing Configuration  Distributing Configuration

- Comparison between systems and clients - From one to multiple target systems and
- No automated configuration adjustments components
- Use to control configuration before and - Automated configuration distribution

after distribution possible
- Use to distribute defined set of
configuration between components
= Customizing SCOUT = Customizing Distribution

Comparing Customizing (3)

What is Customizing Distribution?
Customizing data ECC Transport ECC Transport ECC

DEV QA PRD
Predefined
Customizing
list of
synchronizing Distribution CRM Transport CRM Transport CRM
objects DEV QA PRD
(eg Pricing Conditions)

APO Transport APO Transport APO
DEV QA PRD
 Manages consistency of configuration in a distributed system environment.
 Avoids redundant customizing activities across solution landscape.
 Customizing Scout compares customizing across systems and components.
 Uses Synchronization Groups to identify cross-component configuration.
 Can be utilized for initial customizing and delta customizing.

Realization: Testing
Business Blueprint Central

Central definition
definition and
and preparation
preparation
of
of test
test plans
plans and
and packages
packages
& Configuration Test Plan Assign
Assign test
test packages
packages to
to Testers
Testers
BC Testers
Testers find
find test
test packages
packages in
in their
their
personal
personal Worklist
Worklist and
and execute
execute the
the
test
test e.g
e.g using
using eCATTs
eCATTs
Check
Check the
the status
status of
of your
your tests
tests
in
in the
the Status
Status Info System
Info System
Reporting Types
Standard reports available for:
Administrative purposes
 Status
 Assignments
 Planned vs actual dates
Assignments
 Documentation
 Transactions
 Problem messages
Business Blueprint & Realization phases

Reporting in Detail
 Each report variant provides a specific set of selection

criteria
and results layout
 Selection criteria and results screen can be modified

Navigate
Table andfrom
tree results screen
(hierarchy) directly
views to structure item
are available
 Table view allows data download to MS Office applications
SAP Solution Manager – Operations: High Level Overview
SAP Solution Manager in Operations
Define/Import SAP Service Level Business

System EarlyWatch Reporting Process
Recom-
mended Landscape Alert Monitoring
functions Define/Import System
Service Upgrade
sequence Business Monitoring
Delivery
Processes
Enabling
Central System
Best Practices Administration
Documents
Support desk/ SAP Note Assistant
Issue Tracking
Cross
functions
Microsoft NetMeeting
SAP Service Marketp
Marketplace
lace
SAP Solution Manager - Monitoring
Process
Process--Orientated
Orientated Application
Monitoring and System
Monitoring
Time Schedule: Hourly and daily
“keep the business running”
tasks
Service Level Management and

Reporting
Time Schedule: Weekly, Monthly
Continuous improvement,
 Monitoring is based on the core business processes of a customer‘s m ySAP.com solution
 Service Level Management for periodic cross-system reporting planning tasks
 Realtime Monitoring of Business Processes and System Components
Com ponents based on the CCMS infrastructure
Service Desk
Creates Message Searches for

Solution SAP Service
End User Solution
Support Marketplace
1
Provides Solution
2
Finds
SAP Solution
System SAP
Solution Manager
or SAP Note Database
Service Products
Best Practices DB
Forwards
Message
SAP Support
4 Customer's
Solution
3
Provides Solution Database Provides Solution
Customer SAP
Change Request Management

SAP Solution Manager
k Feedback
s
e Service Service
D Message
e Desk Requester
c
i
v Employee
r
e
S
Change
t Change
n Request PRD
e Developer Manager
m
e
g
a
n Controlled transports
a
M
t
s Change Maintenance Cycle
e Tester Transaction
u QAS
q
e
R
e
g Controlled transports
n
a
h IT Operator
C
DEV
Maintenance Optimizer
All corrective software

software
packages, including
Support Packages
(Stacks) for SAP
NetWeaver 2004s and
SAP Business Suite
2005, released after
April 2, 2007,
2007, are
available exclusively
through the Maintenance
Optimizer in SAP
Solution Manager.
Support Package Stack Process via Maintenance Optimizer

Old Process New Process (4/2/07)
IBM SAP Solution Manager Tools, Products & Solutions

Complemented by distinctive functional "IBM Extensions“ integrated with SAP Solution Manager enables
project teams to effectively manage SAP implementation efforts
efforts throughout the project life-cycle
Industry Solution Maps Ascendant™ SAP Methods

ICAP Accelerators, Roadmap with
Business Process Accelerators,
Hierarchy, Work Products,
Process Flows, 1 Work Breakdown
Documentation 6 Structure
Solution Manager Jumpstart

ICAP Accelerators,
SAP Solution Manager
To Accelerate
Accelerate Use of Detail Status Entry
SAP Solution Manager 5 Status at any
2
document level
Central Repository
3
MS Project Interface

Bi-directional,
Executive Dashboard 4 update tasks
Web-enabled, in MS-Project
Deliverable-based Status, and SolMan BPH
Milestone Status,
MS-Excel download,
7-Keys to Success,
The
PM IBM Detail Status
Tools: Entry screen
Detailed Status utilizes
Entry a client’s Solution Manager Business Process
Hierarchy to update document progress data at individual project document level.
Resource assigned
Team assignment
Percent Complete
Original estimate of hours of effort
Estimated hours to complete

Total effort hours expended to
date
Actual Start Date
Actual Finish Date

Planned Start Date
Planned Finish Date
 Enter plan, actual and status data at the Document level

 Reporting and maintenance capabilities by team,
by team, resource, documents or
transactions, etc.
 Export to MS-Excel and input for status
for status to/from MS-Project or Dashboard

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IBM Global Business Services

 Upon completing this session, you should be able to:

- Use the new terminology associated with SAP Solution Manager

IBM Global Business Services

Evolution from ASAP to SAP Solution Manager

 Offline CD set with 

IBM Global Business Services

SAP Solution Manager – Life-Cycle Approach for Implementation

Project Business Final Go Live

Functional Implementation Services for Operations

Technical Implementation Solution Monitoring

Implementation of Operations Support Desk

IBM Global Business Services

SAP Solution Manager – Offerings

SAP Notes SAP Active Global Support

Business Content Roadmaps (Methods)

Implementation Management Maintenance Platform

IBM Global Business Services

SAP Solution Manager – Connectivity with System Landscape

ERP PLM ERP

• Increasing number of components • Single point of access

IBM Global Business Services

SAP Solution Manager – Implementation Functionality

SAP Solution Manager in Implementation

Project Project Business Realization Final Go Live

Project Define Business Customizing End user

Cross Project Administration

IBM Global Business Services

SAP Solution Manager - Benefits at a Glance

Benefits of using the SAP Solution Manager in Implementation :

 Central point of access and support of key implementation activities

 Standard scenarios provided through Business

 Central repository to store project documentation and issues

 Project reporting capabilities

 Provides project implementation content to operations / support personnel

IBM Global Business Services

SAP Solution Manager – Operations Functionality

SAP Solution Manager in Operations

Define/Import SAP Service Level Business

Support desk/ SAP Note Assistant

IBM Global Business Services

SAP Solution Manager - Benefits at a Glance

Benefits using the SAP Solution Manager in Operations:

 Service Level Management/ Reporting

 Software Change Management

 Improved support from SAP with integrated Support Desk

IBM Global Business Services

SAP Solution Manager – Preparation and Blueprint

SAP Solution Manager in Implementation

Project Project Business Realization Final Go Live

Project Define Business Customizing End user

Cross Project Administration

IBM Global Business Services

Phase-driven approach for functional

Graphical entry into and status overview

Links to accelerators for your project

IBM Global Business Services

Project Preparation: Define Project & Standards