CHANDAN KUMAR
BEHERA
chandan.behera.nitie2017@gmail.com
+91-8373915909
https://www.linkedin.com/in/
chandanbehera/
Mahagun Mywoods, Sector 16 C,
Greater Noida West, UP, 201019
PROFILE
I am a self motivated go-getter with a
career spanning over 9 years, seeking to
take next career step with a firm that is
focused on creating world-class supply
chain and bringing change. I solve
business problems and achieve results
with the minimum turn around time
through innovation and strong bias for
action.
CERTIFICATIONS
CTL.SC2x (Supply Chain Design) full
time course by MITx organized by EDX
Design thinking by inflexion point
conducted by Dr Pavan Soni
Lean Six sigma green belt by KPMG
consulting, Six sigma Black belt by
Flipkart
Big data & machine learning
fundamentals on Google Cloud by
Google
5S visualization, Lean six sigma,
Kaizen, 7QC tools organized by Flipkart
Certified ISO 9001-2015 internal
auditor by POYESHA group
Consulting competency in business
operation and sustainability through
TOC by SYNCORE consulting
DESIGN SPECIALIST AT FLIPKART
MBA in Supply chain & Operations, NITIE, Mumbai
PERFORMANCE MILESTONES
Received 10+ quarterly awards "Kool & the Gang" & "Aha" at Flipkart level for strong
stakeholder collaboration and innovative approach of solving problems - 2020 - 2022
Received 4 team awards from internal & external stakeholders at Flipkart level - 2020 - 22
Winner in OPSILIUM-National level Case study organized by FMS, Delhi - Operations(2016)
Nationalist Finalist in ITC Interrobang challenge - Forecasting (2016)
Winner of Modus Operandi Case Competition by DMS, IIT Delhi - Supply Chain (2016)
Rewarded RS 4 Lacs from VP, Sankalp  for excellent project ownership & execution (2014)
Awarded execution & customer champion @ Sankalp for excellent project delivery (2015)
EXPERIENCE - 9 YEARS 
SPECIALIST - FLIPKART SUPPLY CHAIN DESIGN
Flipkart Internet Pvt Ltd | May 2019 - Present
Roles & responsibilities
Evaluate business problems, develop business/product requirement documents, design
process / product, define success metrics & drive digital transformation initiatives E2E
Evaluate technical requirement of business partners, recommend required product
changes, conduct UAT and document process SOPs
Prepare & present data driven business recommendations to leadership for changes in
existing product or processes or development of new products / processes
Design of new capability creation such as CMP, EW & CP programs, systemization of
various service nodes, decentralised repair, new partner / service onboarding etc.
Time & motion study , productivity baselining & building manpower planning model
Analyse Customer escalations, conduct detailed RCA and drive structural CAPA
Design & improve customer support process to monitor & enhance CX experience
MAJOR PROJECTS
Project 1 | Digital transformation at Flipkart - Product & Supply chain design
Automated diagnosis & QC of refurb mobiles through Blancco tool customization &
system integration(Accuracy improvement & cost savings of Rs 5 Lakh per month)
App in app development for On demand service products (Monthly GMV of 5 Cr)
Eliminated paper usage by 95% at SVCs (Savings of Rs 48 Lakh per month)
Omni-channel solution for Customer support agents to access complete customer
communication history through single interface ( expected increase in NPS by 20pts)
Implemented integrated procurement tool PRM 360 to improve procurement efficiency by
40% and reduce VAS refund cost by 30% (cost savings of RS ~2Cr per annum)
Enabled Warehouse management system at factory (Annual Savings of Rs 1.2 Cr)
Project 2 | New business & Growth initiatives - Supply chain design
Enabled On demand service by Jeeves, VAS programs such as CMP Doorstep repair,
decentralized repair, Extended warranty laptop, CLP etc. - Pilot design & scale up,
Process design, product enhancements & UAT, SOP rollout
Enabled new services as Softline /electronics refinishing, TV PCBA repair, replacement
with new partners for F1 and Jeeves in the span of 3 years (Annual GMV 100 Cr)
Project 3 | Productivity enhancement & Manpower planning - Factory process design
E2E process design of the central factory at Noida (TMS & productivity baselining,
Manpower planning, Diagnostics tool integration with CRM (GMV RS 25 Cr per month)
52% increase in productivity in 2 years & 40% reduction in cost per service at factory
Received innovation champion award “Aha” for Yield enhancement initiatives

ANALYTICS & IT SKILLS
Jira
Lucid chart
Tableau
SQL and ETL querying
R- Programming
Advanced Excel & Macro
Oracle Business Intelligence
MATLAB
Minitab
Arena
Lingo
SAP, SAP - APO
EXPERTISE
Supply chain design
Program / product design
Project / program Management
Digital transformation
Supply chain Planning
Process Excellence (Six sigma
black belt)
Operation management
Vendor and Customer Relations
Strategic Planning
Procurement strategy
EXTRA-CURRICULAR
Ardent Member & B-School relationship
coordinator for the batch @NITIE
Organized Cultural fest ‘AROHAN’
under ‘AVARTAN-B-School Fest’ @NITIE
Organized seminars on latest
semiconductor technologies  at Sankalp
Organized frequent visits & raised funds
for Asha Kiran orphanage @Sankalp
Raised funds for the underprivileged &
Created awareness for child education
through b-school marketing event
MahaMandi'15
1st in inter-college Dance, 1st in photo
presentation, Dance Choreography for 21
performances during MBA & B.tech
Badminton champion at corporate level
COST & INNOVATION MANAGER - SUPPLY CHAIN EXCELLENCE
Lava International Ltd | June 2017 - Dec 2019
Inventory planning & distribution of spares and handsets at Pan India service centers
Spare part standardization in coordination with design and manufacturing team
Forecast and track DOA / spare consumption in field & evaluate product failure rate
Coordinate with supply chain team to ensure timely delivery of spares at MH & DCS
Manage vendor contracts & seek after-sales support from ODM for high failure
Identify, plan and drive cost reduction & supply chain innovation projects
Monitor performance of reverse logistics process for defectives and obsolete materials
MAJOR PROJECTS
Project 1 | SRN process Automation - Inventory optimization
Streamlined recall process of obsolete and slow moving spares from ASPs & DCs
Added macro rules to identify slow & non-moving inventory at the locations
Freed 30% of working capital at service centers for billing fresh material
Improved spare availability by 25% and reduced TAT by 18% for service call delivery
Project 2| Inventory model for spares and handsets - Supply Chain Planning
Built robust inventory model for distribution planning of Pan India service centres
Planning and distribution of spares and handsets at ASPs and regional DCs
Brought down stock out level from 40% to 25%
PROCESS EXCELLENCE MANAGER - SUPPLY CHAIN
Oravel Stays Pvt Ltd (OYO) | Jan 2019 - May 2019
Projects | Automation & Process excellence
Development of pre-sign audit app to reduce audit time and improve audit accuracy
Real time visibility of transformation metrics (beds live, status , TAT etc.)
Gold-Silver-Bronze classification model for the transformation executives
SUPPLY CHAIN ANALYTICS INTERN
Honeywell Technology Solutions | Jan 2017 - May 2017
Project: Improve supply chain responsiveness through analytics of SAP - APO data
As-Is analysis of order placement process and'Available to promise' date & qty calculation
Recommended lead time auto-correction mechanism to reduce ATP errors from 15% to 5%
OPERATIONS INTERN
Amazon Development Center | Apr 2016 - Jun 2016
Project: Spend analysis of Amazon's Worldwide transportation expenditure
As-Is analysis of audit and payment process of 3PL freight invoices across globe
Provided Road-map for automating audit of 3% of total invoices amounting $420 million
LEAD DESIGN ENGINEER - PROJECT MANAGEMENT
Sankalp Semiconductors Pvt Ltd | Aug 2012 - Jun 2015
Manage complex VLSI layout design projects consisting of 7 to 10 members 
Develop project plan using PERT and monitor progress using Gantt Chart
Perform Quality checks of project deliverable & evaluate project Performance index
Conduct training programs for graduate engineer trainees & interns
EDUCATION
2015 - 2017 MBA in Supply chain and Operation management
National institute of industrial Engg, Mumbai
2008 - 2012 B.Tech in Electronics and telecommunication
Silicon institute of Technology, Bhubaneswar
2006 - 2008 12th from CHSE board, Odisha
BJB junior college, Bhubaneswar