Compilation Of Presentation for

Webinar NC

1
End to End Supply Offerings
(Supply Application)

Retail Division
Tenaga Nasional Berhad
28th September 2021
Presenters

Nazreen Binti Omar

• Lead (Regulated Products), Strategy Department, Retail Division, TNB

• Graduated in Bachelor of Engineering (Hons) Electrical Power from Universiti Tenaga Nasional, 2004

• 16 years service in Tenaga Nasional Berhad with working experience in 33kV System Planning,
Customer Service & Retail Operations, Supply Offerings Policy and currently leading Regulated Products
team under Commercial & Regulatory Management Unit

Shakila Parveen Binti A Shaik Allaudeen

• Lead (Digital Delivery), Strategy Department, Retail Division, TNB

• Graduated in Bachelor of Electrical & Electronic (Hons) from University of Bradford, UK, 1993

• 27 years of service in Tenaga Nasional Berhad. Had been in several departments with working
experience as Area Planner in Shah Alam & Bangi, 11kV Network Planner for Selangor State and
Customer Service Officer in Bangi & Klang. Currently holding post as Digital Delivery in Retail and taking
care of myTNB Portal and App.
Outline
Topic consists of :

1 Overview of Supply Offerings & It’s Journey

2 Details of Charges Related to Pre & Post Supply Connection

3 Overview of Supply Offerings in myTNB portal

1 Overview of Supply Offerings & It’s Journey
The electricity industry in Malaysia is regulated by the Government through Kementerian Tenaga dan
Sumber Asli (KeTSA) and Suruhanjaya Tenaga
The electricity industry covers the generation, transmission and distribution of electricity to users

Generation
Transmission

5
Distribution
Distribution 4 Retail Consumers
(Residential, SMEs, Large
Business)

Non Regulated Regulated

Generation sector is a competitive sector, governed Transmission, Distribution & Retail sectors are regulated
through Power Purchase Agreements (PPA) through the Incentive Based Regulation (IBR)
Supplying electricity to various consumers are categorized according to premise type and load or
demand requirement

Getting Electricity

Channels

Premise Type New Premises Existing Premises

Application Type New Connection New Connection Move-in

Load < Load > ChangeofofTenancy
Change Tenancy
60kW/100kVA
Existing Premise
60kW/100kVA

Individual Multiple* Individual Multiple*

**Move In Existing
Premise may be
Electrical Contractor Consultant Engineer Customer** submitted by Electrical
*Project/Group Application Contractor
Electricity supply chain involves charges and construction work during pre supply and billing
to customers during post supply
Supply Connection End User/Customer

PRE-SUPPLY POST-SUPPLY

1 CUSTOMER
CONNECTION CHARGE
ELECTRICITY BILL
New ▪ Load charge
Premises ▪ Charge for cable > 6km i. Main Components:
▪ Special Request • Capacity charge, kW
• Energy charge, kWH
• ICPT charge
Existing PROCESSING FEE
Premises Getting Electricity ii. Other Components
• Connected Load Charge
2 3 • Interest Late Payment
SECURITY STAMP Construction Work :- • KWTBB
DEPOSIT DUTY • Building TNB Substation • 33% surcharge
• Welding charge
• Cable/overhead line laying • Power Factor surcharge
• Meter installation
REFFERENCE
REFFERENCE

Since :1 Jan 2014

ICPT : start from 1 Mac 2015
Connection Charge Electricity Supply Application
Reference :
Booklet Handbook (ESAH) www.tnb.com.my and www.mytnb.com.my
Journey For Supply Connection to New Premises (Individual & Project/Group)

Customer Journey Map

Individual

SIGN-UP PAYMENT GET CONNECTED

SUBMISSION ESTIMATION PAYMENT CONSTRUCTION METER INSTALLATION

Customer receives
• Connection Charge
Electrical Welcome Letter Customer receives
• Security Deposit
Contractor • Stamp Duty Electricity Bill

Project/Group

SUBMIT PAYMENT SIGN-UP PAYMENT GET CONNECTED

SUBMISSION ESTIMATION PAYMENT CONSTRUCTION MOVE-IN PAYMENT METER INSTALLATION

Customer receives
Consultant • Connection Charge • Security Deposit
Welcome Letter
Engineer • Stamp Duty Customer receives
Electricity Bill

Consultant/Contractor/Customer TNB Move-In for Individual Premise

Journey For Supply Connection to Existing Premises (Move In Existing Premise & Change of Tenancy)

Customer Journey Map

SIGN-UP PAYMENT GET CONNECTED
Move In
Existing SUBMISSION PAYMENT METER INSTALLATION
Premise
• Processing Fee Customer receives Customer receives
Customer or • Security Deposit Welcome Letter Electricity Bill
Electrical Contractor • Stamp Duty and
04

SIGN-UP PAYMENT GET CONNECTED

Change Move-In
of Customer
SUBMISSION PAYMENT FINAL BILL & NEW CONTRACT
Tenancy
Move-In Customer:
Move Out Customer
• Processing Fee
receives final bill & refund
• Security Deposit
Move-Out of deposit
• Stamp Duty and Customer receives
Customer Move-In Customer submit Electricity Bill
Move-In Customer receives
COT application
Welcome Letter
Move-Out Customer submit
close of account application

Customer/Contractor TNB
2 Details of Charges Related to Pre & Post Supply Connection
Generally, there are 3 main charges required during pre supply connection
Connection Charge ▪ A connection charge is the upfront payment made by Main Component for CC
consumers who require a new electricity supply RM 45/ kW or Schedule 1
infrastructure and/or an upgrade of an existing 1 Load Charge
(based on customer load declaration)
1 infrastructure to cater for additional power supply. The
Additional Additional cable charge if supply
connection charge is imposed as part of TNB’s cost to 2 Charge requires laying of more than 6km cable
build the infrastructure for an electricity supply
Special
Charges based on non-standard supply
▪ A processing fee will be charge to consumer if the infra 3 Request from
requirement or charges imposed by
consumer or
is ready at the premise (existing premise). Processing fee third parties such as Local Authority
third party
RM3 for LV, RM80 for MV.

Security Deposit SD amount calculated based on Premise type, voltage level and Tariff category
▪ The government has passed the Electricity Supply Act
whereby TNB is allowed to collect a deposit of
2 estimated two (2) months electricity consumption
▪ Security deposit for domestic consumer (Ordinary
Power Consumer) is based on premise type
▪ Security deposit for non-domestic consumer is based
on Maximum Demand declared

https://www.mytnb.com.my/residential/get-electricity/security-deposit

Stamp Duty
▪ Under the Stamp Act 1949 a consumer is required to
3 make a payment of RM10.00 as stamp duty for the
Electricity Supply Contract document. RM10

12
Customer for new premises will be imposed a connection charge based on the standard rate according to
Maximum Demand declared upon application.

<100kVA
>100kVA

Low Voltage Consumer Medium Voltage Consumer High Voltage Consumer

(LV) : <1kV (MV) (HV)
(Individual & Project) (1kV ≤ V ≤ 50kV) (V>50kV)

1st Principle or
Schedule 1 RM45/kW
Load Charge Refundable Connection Charges
(based on customer load declaration)

Additional Cable > 6km (each circuit) Cable > 6km (each circuit) Upfront Premium Fast Track* *
Charge (Overhead or underground cable) (Overhead or underground cable)

Special Special Request from consumer or Special Request from consumer or Special Request from consumer or
third party (Local Authority / Gov third party (Local Authority / Gov third party (Local Authority / Gov
Request Agencies) Agencies)
Agencies)

Others Liquidated Damages for Delay (LDD)

for Fast Track Scheme

*Schedule 1 in Connection Charge Booklet

**Based on request & agreement with TNB
13
 To

Load or demand of customer place an important role in determining electricity bills during post supply. Energy charge is billed on tariff
rate based on premise activities and supply voltage

A. Main Capacity Charge Energy Charge ICPT Main electricity

(kWh) (Imbalance Cost Pass Through)
=
Component (Maximum Demand, kW) charges

Connected
Load
Charge, CLC
5

1%
Surcharge
for Late
B. Other
2 Payment
Components

1.6%
KWTBB
4
3
Power
33% Factor
Surcharge Surcharge A
for Temp
Supply B

Notes:
1. KWTBB= Kumpulan Wang Tenaga Boleh Baharu
2. CLC, PF and 1% for Late Payment are in a form of penalty 14
Other post supply charges subjected to Medium Voltage and High voltage customers are as below :

Maximum Demand
▪ MD is the peak load imposed by the customer to TNB
Charge (MD)
system at any point of time.
▪ TNB need to cater for this peak load whenever required
by the customer and the MD charge component is
necessary to take into account the peak load
imposed to the system.
MD Charge Calculation
▪ MD is the highest level of electricity demand
recorded by TNB meter during a 30-minute
interval in a month.
▪ The amount charged to customer is based on
the recorded MD in kW multiplied by the
respective MD rate*
*Based on tariff schedule

CLC period will be determined based

Connected Load ▪ Mitigating tool to discourage consumers from over on type of application
declaring their load requirement. Over declaration
Charge (CLC) will lead to over plant up and waste of resources New 6 years from the date of supply
Connection connected
and increase in reserve margin.
Customer
CLC will be imposed for another 5
▪ Without CLC, other consumers will have to also pay apply for
years
for the unnecessary higher costs of electricity due additional load
to wastage and this is unfair to those who do
Change of Determine based on CLC table previous
properly declare. Tenancy customer
▪ CLC rate of RM8.50/kW will be charged for every
kW shortfall between the Actual Maximum
Demand recorded compared to the Reference For the details of CLC terms and calculation do visit our
Maximum Demand. website:
https://www.tnb.com.my/commercial-industrial/charges-
penalties/
Reference :
www.tnb.com.my and www.mytnb.com.my 15
 Other post supply charges subjected to Medium Voltage and High voltage customers are as below :
Project Minimum Monthly
Charge (PMMC) ▪ Applicable to HV consumer for 5 years
from the supply at high voltage is
commissioned.
▪ If the monthly electricity bill is lesser than
the PMMC, hence the payable monthly
electricity bill is based on PMMC.
Liquidated Damage
(LD)
▪ Applicable for consumers who fail or cease
to take supply for 5 years after supply has
been connected.
▪ LD will be charge in customer’s final
electricity bill upon closing of account (if
any)
PMMC Calculation
In general, PMMC is calculated based on the following
formula:-
= 2% x (P – C)
Where : P – Total capital cost of the project
C – Connection charge paid by the consumer
LD Calculation
In general, the LD is calculated according to the formula:-
1/120 x Net Capital Project Cost x (60-n)
= (60 - n) x (P-C)
120
Where : P – Total capital cost of the project
C – Connection charge paid by the consumer
(P-C) – Net Capital Cost of the project
N – number of months that have lapsed after supply
is given
16
3 Overview of Supply Offerings in myTNB portal
Sub-topics

1 Role Setting & Digital Experience Offerings in myTNB

2 Supply Offerings for Developer/Consultant

3 Supply Offerings for Contractor

4 What’s Next in Pipeline

 Customer Journey Map

Overview

Role Setting &

Digital Experience Offerings in myTNB
Role Setting in myTNB Portal
Individual, Contractor and Developer/Consultant view offerings relevant to their role. Only ONE role can be
selected upon first login.
Digital Experience for Supply Offerings for Individual in myTNB
Portal

• Move In - Open Account

• Appoint contractor to manage New Connection

INDIVIDUAL
(Home Owners/Tenants Business & • Change Account Ownership – Change of Tenancy
Government)

• Upgrade / Downgrade Electricity

• Change Premises activity – Change Tariff

• Track progress of Application Status

• Move Out – Close of Account

Other Digital Experience Offerings for Individual in myTNB

• Manage Accounts – Add, Monitor, view

account detail & etc

• View & Pay bills

INDIVIDUAL • Service / Feedback Request

(Home Owners/Tenants Business &
Government)

• Guaranteed Service Level Rebate claim

• Self Meter Reading subscription

• myGreen+ subscription

• View daily Energy Usage for Smart Meter

Customer
Supply Offerings Digital Experience for Developer/Consultant/Contractor in
myTNB Portal
Offerings Premises Type
Project Single – LT – multiple TNB
Multiple –
(Maximum Demand 1 TNB Meter meters for resident
multiple TNB Meters
>60kW /100kVA) with JMB

Renewable Energy
(Technical Study)
Developer /
Consultant

Offerings Premises Type

New Connection
(Maximum Demand Single – Multiple –
<60kW /100kVA) 1 TNB Meter multiple TNB Meters

Upgrade / Downgrade
(Maximum Demand
<60kW /100kVA)

Contractor Renewable Energy

(Technical Study)
 Customer Journey Map

Supply Offering – Project

Project Application – Dashboard for Developer/Consultant to
Manage Project

A Apply for new Project

B View list of saved Project draft

C View list of submitted Project application

D Manage Group Move In, draft, submission & rework

(Project Status : Connection Charge Paid, Construction
Work started & Completed)
 Supply Offering for Developer & Consultant – Project Application
There are 6 interactions with Developer / Consultant in myTNB during Project Application journey

Developer / Connection Security

Submit Technical Construction Meter
Consultant Charge Work
Commission Deposit
Application evaluation Installation
Journey Payment Payment

Project Group Move In

• Dev/Cons • Receive 1 • Appoint PIC & • Submit Move- • Receive • Supply

Interaction in submit notification via in for Meter Notification connected
Contractor
myTNB Portal application e-mail & application for Security • Customer
• Project Parcel
2
myTNB visible • Customer Data Deposit via e- receive
• Make payment • Start drafting approval by mail & myTNB Welcome
3
via Online or Move-in for TNB CareLine • Make payment Letter
at Kedai meter via Online or
Tenaga application at Kedai
Tenaga

Application Status
in myTNB
1
Project Application – Appointment of Electrical Contractor and PICs
to manage Group Move In
• Project Creator must appoint Electrical Contractor (registered to ST) at Construction Work stage
• Project Creator able to appoint PICs to help manage the project or remove them when not required.
• Appointed Electrical Contractor and PIC are able to view and draft Move-in

Appoint Electrical
Contractor for
wiring

Appoint or
Remove PIC
2
Project Application – Project Parcel visible during Construction
Work stage
• At this point, Appointed Electrical Contractor and PICs are able to view project parcel and draft Move-in and proceed with submission
upon project commissioned.

List of approved Parcel by Planner is

visible

Developer/Consultant/Electrical
Contractor/PICs able to manage and
keep track on Move in application
3 Project Application – Move In submission
Move In submission can be done by selecting Move-In application for sold property with identified owner. Whereas for
unsold property, Developer/Consultant/Contractor can proceed with Premises Info Creation.

A B

A MOVE – IN APPLICATION B PREMISES INFO CREATION

Customer’s details Create premises Upload documents Customer’s details Create premises Upload documents
available address not available address

Units are sold out and customer details available. Developer Units unsold and customer details not available. Developer or
or Contractor can perform group move – in to apply for meter Contractor apply premises creation (address) in myTNB Portal. easier
installation. in future for meter installation application when units are sold.
 Customer Journey Map

Supply Offering – New Connection

New Connection (NC) Application – Dashboard for Contractor to
Manage NC

Number of new jobs received Number of reworks to be done

Active jobs that require action : Non-active jobs that have been
Accept, Follow Up, Submit declined or cancelled

Accepting a job Declining a job

 Supply Offering Journey to Contractor– New Connection (NC)
There are 5 interactions/touchpoints for Normal NC in myTNB

Electrical TNB Connection Security

Contractor Submit Site Service Meter
CareLine Charge Deposit
Application Estimation Installation Installation
Journey Approval Payment Payment

• Customer • Contractor • Application • Receive notification • Receive • Supply connected

Interaction in appoint
myTNB PORTAL Contractor
• Contractor
accept
Submit approved by TNB via e-mail & myTNB Notification via e- • Customer receive
application CareLine • Make payment via mail & myTNB welcome letter
• Receive notification Online or at Kedai • Make payment via
via e-mail & myTNB Tenaga Online or at Kedai
Tenaga

Application Status in
myTNB Portal and App
New Connection (NC) – Application submission to TNB
Options are given to Customer and Contractor to initiate NC application. To assist Customer, myTNB provides list of
Electrical Contractor registered to ST along with rating given by customer.

OPTION 1
1 2 3
Customer appoint
Contractor via Customer appoint Contractor Contractor accept / decline job Contractor submit application to TNB
myTNB Portal
Customer provide minimal info as below:
• Name
• Address
• e-mail
• Contact No.

OPTION 2
1 2
Customer appoint
Contractor outside Customer appoint Contractor Contractor submit application to TNB
myTNB Portal
 Customer Journey Map

What’s Next .. New Experience

What’s Next…
New Digital Experience planned for Supply Offerings in myTNB in Year 2022

❑ Consultant able to submit Technical Documents/Drawings online and have full

visibility of Ulasan Teknikal approval progress

❑ B2B Payment facility, enabling payment via company account with higher
payment limit

❑ Enable customer to schedule meter installation appointment for Move In

❑ Enhance the visibility Enable Customer & Contractor have the visibilities on
their KIV application

❑ Simplify Project Group Move In experience

Thank You
 37

FACILITATING SUPPLY
APPLICATION
Pre-consultation Process & Kebenaran
Merancang (KM)

Disediakan oleh:
Ir. Azra Dahiyah binti Alias
Jurutera Kanan (OSC, Wayleave & Land Mgmt (MPSJ/ MPKJ))
Abdul Hafiz bin Hidzir
Jurutera Kanan (Performance & Technical Support - KL)
 38
PANELIST OF THE DAY
ABDUL HAFIZ BIN HIDZIR
Jurutera Kanan (Performance & Technical Support - KL)

Graduate of UNIVERSITI TENAGA NASIONAL (2008)

Bach. Of Electrical Power Engineering (Hons.)

13 years of service in Tenaga Nasional Berhad

Currently serving:
- Performance & Technical Support – Asset Planning &
Performance Kuala Lumpur
- Secretariate – Crisis Management Team TNB Kuala Lumpur

Involved in:
- World Bank: Doing Business
- Dealing with Construction Permits (#2)
- Getting Electricity (#4)
- Manual OSC 3.0 & OSC 3.0 Plus - KPKT
 39
KANDUNGAN PEMBENTANGAN

Keperluan Ulasan

Pertimbangan Ulasan
• Langkah-langkah
Keperluan Dokumen & 04 • Beban Maksima
• Pencawang Elektrik
Carta Aliran 03 05 • Infrastruktur Tambahan

Garispanduan & Contoh Ulasan

Definisi Skala 02 06

Definisi 01 07 FAQ dan Q&A

 40
PRA-RUNDINGAN KEBENARAN MERANCANG - KPKT
Satu prosedur pilihan untuk mengumpulkan maklumat teknikal daripada agensi-agensi teknikal
luaran (PTG, TNB, PBAN, SKMM) supaya dapat diintegrasikan dalam permohonan kebenaran
merancang yang akan dimajukan kepada PBT sepertimana yang disarankan melalui proses OSC 3.0.
Kini tidak lagi diperincikan dalam manual OSC 3.0 Plus

KEBENARAN MERANCANG MENGIKUT AKTA 172

satu prosedur yang mana pemohon perlu mengemukakan permohonan kepada PBT untuk
mendapat kelulusan sebelum memulakan sebarang pemajuan di atas tanah atau
bangunan sepertimana yang diperuntukkan di bawah seksyen 21A [Laporan Cadangan Pemajuan (
LCP)] dan seksyen 21B [Pelan Susunatur]
GARISPANDUAN SEMASA PERLAKSANAAN OSC 3.0 PLUS 41

MANUAL OSC 3 PLUS

https://osc3plus.kpkt.gov.my/announcement/retrieveFile/81
 42
DEFINISI SKALA PEMBANGUNAN
 43
DEFINISI SKALA PEMBANGUNAN
 44
DEFINISI SKALA PEMBANGUNAN UTILITI
 45
DEFINISI SKALA PEMBANGUNAN UTILITI
 46

KEPERLUAN DOKUMEN PRA RUNDINGAN / KM TNB

Salinan Bil Elektrik

Cover Letter
Hanya untuk permohonan KM
Pemutihan & ubahsuai
Pemohon / PBT / JPBD

Pengiraan Anggaran Pelan Susunatur

Beban Maksima Pemabangunan
Tiada ketetapan format. 4 set saiz A1
Menunjukkan ringkasan
pengiraan Beban Maksima
Penggunaan Format Lazim
Map B TNB adalah dialu-
alukan
 47
CARTA ALIRAN RINGKASAN KEBENARAN MERANCANG
Permohonan
diterima
Edaran untuk Daftar & semak unit
Ulasan yang perlu memberi
Edaran kepada unit- ulasan
unit terlibat untuk 01
mendapatkan ulasan Tangguh/Tolak rujuk
FAQ
Terus #5 jika pra- 02
rundingan masih sah
dan sama Mesyuarat
Koordinasi
03 Dibuat jika penerangan
Mengumpul ulasan
lanjut diperlukan
Untuk penyediaan
daripada pemohon
surat ulasan KM
04
Tolak/Tangguh jika
ada mana-mana unit Memajukan Ulasan
Tolak/Tangguh 05 kepada OSC PBT
Keluarkan surat ulasan
dalam 14 hari kalendar
KEPERLUAN ULASAN TNB 48

IZINLALU/RIZAB/TANAH ULASAN BAHAGIAN GRID

• Ulasan lintasan rizab TNB • Syarat tambahan pihak

• Ulasan pengalihan rizab Grid untuk ketetapan
TNB yang telah dibincangkan
• Ulasan penggunaan • Bekalan pada tahap voltan
tanah/rizab milik TNB 132kV dan lebih tinggi

PENCAWANG: BILANGAN PENCAWANG: SAIZ

• Menyatakan bilangan bagi • Menyatakan size PE yang

setiap jenis PE yang diperlukan
diperlukan

PENCAWANG: JENIS PENCAWANG: LOKASI

• Menyatakan jenis-jenis PE • Menandakan semua lokasi

cadangan yang diperlukan PE cadangan yang
diperlukan

• Klausa lazim tidak membenarkan sebarang cadangan pembangunan dalam rizab sediada & cadangan
TNB.
• Klausa Resiting
• Jumlah anggaran beban maksima yang digunapakai bagi ulasan.
• Tempoh sahlaku 1 tahun ulasan yang memerlukan PE dan bekalan sediada tanpa PE.
• Tidak perlu renewal jika permohonan bekalan elektrik lengkap telah dimajukan sebelum tamat
tempoh. Masterplan masih perlu membuat renewal sehingga semua fasa selesai diberi bekalan.
 49
PERTIMBANGAN YANG PERLU DIULAS
TNB perlu memastikan semua Ulasan Pra-rundingan & Kebenaran Merancang diambil tindakan dan memajukan ulasan
kepada OSC PBT dalam tempoh 14 hari kalendar untuk skala kecil/sederhana, 30 hari untuk skala besar
TNB diwajibkan merujuk kepada garis panduan dan keperluan terkini yang dikeluarkan oleh Kementerian Perumahan dan
Kerajaan Tempatan atau pekeliling dalaman TNB dari semasa ke semasa untuk mengemaskini proses dan prosedur yang
berkaitan dengan Ulasan Pra-rundingan & Kebenaran Merancang.
Keperluan peruntukan infrastruktur dalam rancangan pembangunan mesti disemak dan diulas oleh Perancang Sistem untuk
membolehkan TNB menyediakan kapasiti yang mencukupi untuk menyokong jumlah anggaran permintaan pembangunan.

RIZAB / TANAH KAPASITI PUNCA KEPERLUAN PE DAN ULASAN

TNB BEBAN MAKSIMA TNB IZINLALU 33KV/MEGA DEV LOUI JIKA ADA PMU

Sekiranya terdapat
Semakan pengiraan Perancang sistem Perancang sistem Sekiranya Sekiranya cadangan
lintasan, pengalihan,
beban maksima yang menyemak punca yang dibantu oleh pembangunan PMU diperlukan,
pembangunan dalam
dimajukan pemohon. bekalan yang akan unit-unit berkaitan melebihi 5MVA atau keperluan dan syarat-
rizab atau tanah
memberi bekalan perlu mengenalpasti mempunyai kekangan syarat perlu
milik TNB, APP perlu
Menggunakan kepada pembangunan keperluan PE dan sistem perlu rujuk diperolehi daripada
merujuk kepada LMU
anggaran plot ratio & cadangan. izinlalu sekiranya Perancang Sistem Bahagian Grid, TNB
serta Grid Land &
GFA bagi plot kosong melalui tanah 33kV.
Wayleave untuk
(Pembangunan Akan Sekiranya cadangan persendirian LOUI perlu
mendapatkan ulasan
Datang) PMU/PPU/PE baru melebihi 25MVA atau ditandatangani
terlebih dahulu.
diperlukan, perlu Lokasi PE cadangan mempunyai kekangan sebelum ulasan KM
Mematuhi kaedah ditanda dalam pelan perlu ditandakan di sistem perlu rujuk diulas kepada OSC
Tidak menyatakan
pengiraan TNB susunatur dan dalam pelan dan Mega Development PBT
syarat unit lain
dinyatakan dalam ditandatangani. HQ
sekiranya ulasan dari
surat ulasan
UPT/Grid adalah
DITOLAK

Distribution Planner’s Handbook

PERTIMBANGAN BEBAN 50

MAKSIMA
PERTIMBANGAN BEBAN 51

MAKSIMA
 52
PERTIMBANGAN KEPERLUAN PENCAWANG
Dalam keadaan tertentu, keperluan pencawang elektrik akan berbeza atas pelbagai faktor. Keperluan PE perlu
memastikan syarat-syarat yang dikenakan adalah praktikal dan ekonomi oleh semua pihak selagi masih mematuhi
pekeliling-pekeliling dan panduan sediada TNB.
Kelulusan khas mungkin diperlukan sekiranya keperluan lazim TNB tidak dapat dipatuhi atas sebab-sebab tertentu.

Susutan Voltan & Lokasi

• Mematuhi susutan voltan tidak
Lokasi 01 melebihi 5%

Kapasiti Transformer • Tidak bersebelahan Refuse

Chamber & STP
% loading transformer
Domestik – 85% 02 Utilization
Komersil - 60% Pengiraan MD
Industri – 60%
• MD lazim dipatuhi. Coincedent
Factor (CF) hanya didarab sekali
Pengiraan 03
PE Padat 500kVA • Pecahan fasa – PE berasingan
(domestik)
• Lokasi di load center dan terhad • Elak CLC
500kVA setiap PE Padat Bilangan PE
04
• 1000kVA hanya untuk ITC akan
datang
SSU 11kV 10MVA
• Tiada CSP Tambahan Saiz PE 05 • Litar MV yang lebih berdaya
harap dengan membawa load
center ke sesuatu kawasan dan
Outgoing Feeders diagihkan dengan
Fully underground domestic 06 PE Tambahan dedicated/petal network
memerlukan outgoing feeders yang
banyak maka memerlukan TX • Saiz PE yang lebih lebar
tambahan sekiranya litar LV tidak diperlukan
menggunakan looping junction box.

Low Voltage Planning Guideline

KEPERLUAN INFRASTRUKTUR TAMBAHAN 53
Keperluan berikut tidak dinasihatkan menjadi penghalang kepada ulasan Pra Rundingan & Kebenaran Merancang dikeluarkan.
Keperluan ini tidak akan memberi kesan kepada saiz tanah, serahan tanah dan susunatur bangunan yang perlu diberi kelulusan
melalui proses Kebenaran Merancang oleh PBT.
Koordinasi untuk memuktamadkan keperluan ini akan diuruskan oleh PTS, Perancang Sistem, Mega Development, atau Grid DSM
(yang mana lebih praktikal) dengan rekod perbincangan disimpan oleh Perancang Sistem sebelum permohonan bekalan lengkap
dimajukan.
Segala ulasan adalah berbentuk ulasan teknikal dan pemohon perlu memajukan kemaskini Pra-rundingan selepas semua
keperluan dipersetujui untuk rekod TNB.

Perincian Pemfasaan
Kos CSP & Infra Pecahan Fasa: perincian MD,
Anggaran CSP & Kos Infra SRD, serahan tanah, serahan
hanya dapat dimuktamadkan PE, serahan infra
selepas semua maklumat
teknikal muktamad

Lead Time Skim Perjangkaan

Tempoh masa untuk kelulusan SUPPLY SCHEME Pukal, PDL, Landlord Tenant,
PROCESS Bilik Jangka, Temporary
cadangan infra dan kelulusan
rayuan Supply, Interim Supply, Final
Supply

Kaedah Rentangan Kabel

Kos-kos tambahan berkaitan Keperluan LOUI / ESA
kaedah rentangan kabel dari Perincian serahan infra,
tapping point ke tapak dokumen lampiran, klausa
pembangunan indemnity
 54
PERTIMBANGAN PEMBANGUNAN BERCAMPUR
Dalam keadaan tertentu, pemohon tidak menyatakan tahap voltan yang ingin diambil bagi pembangunan berbilang
bangunan dan pembangunan berbilang fasa. Maklumat ini hanya diperolehi dalam perincian pelan susunatur, tajuk
pelan dan pengiraan anggaran beban.
Ada kalanya pemohon memilih tahap voltan yang lebih tinggi bagi mengurangkan keperluan ruang dan bilangan PE yang
akan disyaratkan oleh TNB
APP perlu sentiasa membuat anggapan bagi pembangunan bercampur, permbinaannya adalah berfasa mengikut
podium/bangunan dan menggunakan Landlord Tenant Scheme

Transformer Losses
Transformer losses yang besar
ditanggung oleh Pengguna/Landlord
Mempunyai Komponen
Domestik / Penyewa
Komponen 01 Pengguna tidak dapat mengawal
Peak Load bagi mengelakkan
dikenakan penalti CLC
02 Utilization

Kos CSP 100% kos projek

• PDL yang bukan komersil
Kos CSP 03 sepenuhnya.
Tahap voltan • Bulk/PDL dengan tarif khas
• Menetapkan tahap voltan rendah
bagi MD di bawah 720kW Bilangan PE • Temporary Supply
04
• Landlord-Tenant bagi komponen
berpenyewa (domestic/pejabat) VR Domestik
Kelonggaran dengan menetapkan
Bilangan PE 05 tahap voltan rendah kepada semua
jenis pangsapuri sederhana,
PPU + SS11kV & LV sederhana rendah, rendah, PPR dan
SRD lebih terjamin kerana bekalan mampu milik selagi mana praktikal
awal boleh diambil daripada sistem 06 SRD terjamin
11kV sediada selepas bangunan PPU
attached diserahkan / tanah PPU
diserahkan kepada TNB
 55

Contoh #1 landed housing

• Pembangunan landed housing perlu membuat
anggapan berikut:
• Full underground
• Service cable without looping
• Memerlukan spare feeder untuk:
• Sesalur utama VR sekitar
• Lampu Isyarat
• Lampu Jalan PBT/JKR
• Tangki Air/Tangki Sedut
• Pembangunan bersebelahan

• Keperluan Pencawang Elektrik = 1 PE Single

Chamber / 1 PE Padat
 56

Contoh #1 Landed Housing

Feeder Pillar 1600A

Feeder Pillar 800A
Feeder Pillar 400A
 57

Sample #2 multi tenant

 58

Sample #2 multi tenant

Sample #2 multi tenant
59

• Pemohon mencadangkan SSU 33kV untuk

pembangunan keseluruhan tetapi tidak
dipersetujui TNB.

• Ulasan TNB untuk OSC Online ini adalah

• Secara dasarnya pihak TNB tiada halangan
untuk pembangunan ini dengan syarat-
syarat berikut:
1. 1 pencawang pembahagian
utama (PPU) 33/11kV diperlukan -
saiz akan dimuktamadkan
kemudian.
2. 4 stesen suis 11kV - saiz 7m x
6m diperlukan.
3. Sekiranya kawasan cadangan
pembangunan oleh pemaju
terlibat dengan rizab rentis talian
TNB sediada ataupun cadangan
rizab rentis talian baru, maka
cadangan pembangunan
hendaklah dikeluarkan dari rizab
tersebut.
 60

1. Bilakah pindaan Pra Rundingan/KM diperlukan?

Penukaran tajuk pembangunan, penukaran pelan susunatur, penukaran tetuan, penukaran MD dan
permohonan telah tamat tempoh

2. Bagaimana sekiranya permohonan bekalan berbeza dengan Pra Rundingan/KM ?

Keperluan pencawang perlu dimuktamadkan dahulu dalam Ulasan Teknikal permohonan bekalan elektrik
dan kemudiannya pemohon perlu memajukan pindaan pra rundingan kepada PTS

3. Adakah permohonan menaiktaraf bekalan perlukan KM?

Tidak. KM hanya diperlukan untuk pendirian bangunan baru dan perubahan ruang lantai. Sekiranya ada
PBT yang memerlukan, keperluan PBT adalah dihormati dan diproses apabila diterima

4. Bagaimana sekiranya permohonan naiktaraf tersebut perlukan pencawang baharu?

Keperluan pencawang baru perlu diulas dalam ulasan teknikal ketika permohonan bekalan elektrik
(kembali kepada definisi KM). Walau bagaimanapun pemohon perlu majukan pra-rundingan kepada PTS
untuk penyelarasan keperluan pencawang elektrik
 61

5. Adakah keperluan bekalan interim atau permohonan bekalan sementara memerlukan KM?
(kembali kepada definisi KM) Sekiranya permohonan bekalan sementara/interim tersebut tidak melibatkan
sebarang pendirian bangunan baharu, maka tiada KM diperlukan untuk permohonan bekalan elektrik

6. Bagaimana jika saiz pencawang yang dicadangkan adalah saiz non-standard?

Sebarang ulasan yang keluar perlu diletakkan saiz standard terlebih dahulu merujuk kepada ESAH &
Substation Design Booklet. Sebarang saiz non-standard perlu membuat rayuan untuk kelulusan semula

7. Apakah jenis permohonan yang kita boleh tangguh/tolak?

• Permohonan tidak lengkap
• Pencawang bersebelahan refuse chamber
• Pencawang tidak mencapai 100m/15m daripada STP
• Pencawang bukan berada pada road level
• Reka bentuk pencawang yang non-standard
• Struktur kekal berada dalam rentis TNB
• Pencawang sediada yang perlu dialihkan terlebih dahulu sebelum pembangunan bermula
 62

TERIMA
KASIH
Ulasan Permohonan Kebenaran
Merancang & Tatacara Penentuan
Keperluan Infrastruktur TNB

Disediakan oleh:
Ir. Azra Dahiyah binti Alias
Jurutera Kanan (OSC, Wayleave & Land Mgmt (MPSJ/ MPKJ))
Abdul Hafiz bin Hidzir
Jurutera Kanan (Performance & Technical Support)
 Webinar Electricity Supply Application

Overview on Technical Requirement for Supply Application

28th September 2021
 64

SPEAKER PROFILE
Ir. Soo Chee Keat
Insert Picture
of Speaker
A Senior Engineer responsible on Planning Process of Distribution Network, Tenaga Nasional Berhad based in TNB Jln Timur
with 7 years experiences dealing with supply application. Currently is actively involved in low voltage & medium voltage
supply application process improvement and digitalization.

Overview on Technical Requirement for Supply

Application
Overview on Technical Requirement for Supply Application 65

At the end of the session, participants are able:

To comprehend high level process of supply application > 100A and its critical milestones

To understand roles of electrical consultant engineer and TNB in supply application > 100A

To refer to guidelines e.g.: ESAH 3.1 and substation design booklet in complying technical
requirement for supply application
Overview on Technical Requirement for Supply Application 66
High Level Process for Supply Application > 100A

Pre-Requisite for work commencement Commissioning

Estimation i. Connection Charge Payment &
Application CCC supporting
& ii. Site Readiness
Submission iii. Permit & Wayleave Approval letter
Connection Charge
Issuance iv. Substation handover

1 2 3 4 5 6 7 8

Kick Off Construction SD Payment

Technical Document &
Review Meeting Work
Meter
Installation

Roles of
TNB &
electrical
consultant
Engineer
for each
process
Overview on Technical Requirement for Supply Application 67
Application Submission – Consultant Engineer to submit required documents to TNB local office as
1 initiation of supply application journey

Reference in ESAH
No. Documents
3.1
1. Consultant Appointment Letter Appendix 5
2. Developer/Project Owner Company Registration Certificate
3. Map A – Basic Information (Developer/Consultant/Project Info – generated from MyTNB SSP)
3(i) Latest Development Order Plan Approved by Local Authority
Registration in
3(ii) Site Plan & Contour Plan with Proposed Sub-station Sites (Top view & Side-Section Plan) Appendix 4 (Electricity
Supply Application MyTNB SSP
3(iii) Layout Plan of Sub-station Building
Exceeding 100A
3(iv) Location plan on meter panel / room or front elevation of building requiring supply Checklist for
3(v) Location & Layout Plan of Main Switch Room Consultant Engineer)

3(vi) Single Line Diagram / Schematic of Installation (Before TNB Meter)

Detailed Site Development Plan (JUPEM standard map with Coordinates System – UTM
3(vii)
WGS84)
4. Map B – Load & Metering Details Appendix 6
Please attached Service Notification number
5. Preliminary metering information sheet (for supply intake at 11kV & above) Appendix 8 during submission at respective TNB local office

6. Power Quality Compliance Declaration Form (applicable for PQ sensitive customer) Appendix 7
7. Substation Land Documents

8. Fire-fighting Documentation for attached substation

Overview on Technical Requirement for Supply Application
Application Submission – Consultant Engineer to submit required documents to TNB local office as 68
1 initiation of supply application journey
Overview on Technical Requirement for Supply Application 69
2 Technical Review – a process where mutual agreement between TNB & Consultant Engineer on technical design is achieved

Technical Document Important information to

Reviewed by TNB TNB

Consultant submit technical Site Plan & Contour Plan with Proposed Sub-station
document/drawing Sites (Top view & Side-Section Plan)
Orientation & Design of Substation
Layout Plan of Sub-station Building

Location plan on meter panel / room or front

TNB Review elevation of building requiring supply
NO (Joint meeting if required) i. Location of meter
Location & Layout Plan of Main Switch Room ii. Specification & Design of meter
panel
Preliminary metering information sheet (for supply
intake at 11kV & above)
Accepted
Single Line Diagram / Schematic of Installation Compliance of Landlord Tenant
(Before TNB Meter) Scheme
YES
Map B – Load & Metering Details
i. Supply Scheme
ii. Demand Estimation
Estimation & Issue iii. Substation Requirements
Connection Charge
Power Quality Compliance Declaration Form Compliance of customer equipment
(applicable for PQ sensitive customer) on PQ
Overview on Technical Requirement for Supply Application 70
2 Technical Review – Example/Case Study – Demand Estimation

Assuming a development required electricity as below:

A. What is the demand estimation?
1. 40 unit Rumah Teres 1 Tingkat
B. What supply scheme required?
2. 20 unit Rumah Berkembar 2 Tingkat C. How many substation required?
3. 10 unit Kedai 1 Tingkat
Reference from ESAH 3.1 A Demand Estimation

No of kWMD Total
Type of Premise GCF
Consumer Groups Coincident Factors Units /Unit kWMD

Residential 0.90
Rumah Teres 1 Tingkat 40 3.00 0.90 108
Commercial 0.87 Rumah Berkembar 1 Tingkat 20 7.00 0.90 126

Industrial 0.79 Kedai 1 Tingkat 10 15.00 0.87 131

Total MD for Development 365

*The above MD range is meant for reference as the minimum value. MD declared by consultants must be
accompanied with the connected load and design calculations of the development
 Overview on Technical Requirement for Supply Application
71
2 Technical Review – Example/Case Study – Supply Scheme Required

Assuming a development required electricity as below:

A. What is the demand estimation? Summing up all
1. 40 unit Rumah Teres 1 Tingkat premises MD in a
B. What supply scheme required?
2. 20 unit Rumah Berkembar 2 Tingkat C. How many substation required? single development,
3. 10 unit Kedai 1 Tingkat substation is required
Each unit of premise could be
supplied through 230V or B Supply Scheme Required
400V (UG/OH) according to Table 3-1: Minimum supply schemes for various M.D levels Table 3-2: Requirement of substations for single development
MD per unit declared M.D ranges of individual
consumer
Supply voltage Minimum supply scheme M.D ranges of single
Substations requirement
development
Single phase overhead or underground services from
Calculation from Demand Estimation Up to 12 kVA 230V
existing LV network Up to 350kVA
A new 11/0.4kV substation may be required,
subject to system capability study by TNB
Three phase overhead or underground cable service
>12kVA to 100kVA
400V from existing LV network subject to system capability >350 kVA to < 1000kVA A new 11/0.4kV substation is required
(Non-Domestic)
study by TNB
Three phase overhead or underground cable service 11/0.4kV and/or 11kV substations is required. A
Up to 100 kVA (Domestic) 400V from existing LV network subject to system capability 1000kVA up to <5000kVA new PPU may be required, subject to system
No of kWMD Total study by TNB capability study by TNB
Type of Premise GCF
Units /Unit kWMD Underground cable service from feeder pillar or a 22/0.4kV and/or 22kV substations is required. A
>100kVA to 350kVA 400V new/existing substation, subject to system capability 1000kVA up to 10000kVA new PPU may be required, subject to system
study by TNB capability study by TNB
Rumah Teres 1 >350 kVA to 1000kVA 400V Direct underground cable service from new substation 11/0.4kV and/or 11kV and/or 33kV substations
40 3.00 0.90 108 and/or PPU is required. A new PMU may be
Tingkat Directly fed through TNB 11kV switching station. An 5000kVA to 25000kVA
required subject to system capability study by
Rumah Berkembar 1000kVA up to <5000kVA 11kV additional PPU land may need to be allocated subject
TNB
20 7.00 0.90 126 to system capability study by TNB.
1 Tingkat Directly fed through TNB 22kV switching station An
11/0.4kV and/or 11kV and/or 33kV substations
and/or PPUs and PMUs 132kV is required. A
Kedai 1 Tingkat 10 15.00 0.87 131 1000kVA up to 10000kVA 22kV additional PPU land may need to be allocated subject Above 25000kVA
new PMU 275kV may be required subject to
to system capability study by TNB’
system capability study by TNB
Total MD for Development 365 Directly fed through TNB 33kV switching station An
5000kVA to 25000kVA 33kV additional PMU land may need to be allocated subject
to system capability study by TNB’
Directly fed through TNB 132kV or 275kV substation
respectively. TNB shall reserve the absolute right to
25,000kVA to
132kV , 275 kV provide alternative arrangements after taking into
<100,000kVA
consideration the location, economic and system
security factor
Directly fed through TNB 275kV substation. TNB shall
reserve the absolute right to provide alternative
100,000kVA and above 275 kV
arrangements after taking into consideration the
location, economic and system security factor
 Overview on Technical Requirement for Supply Application
72
2 Technical Review – Example/Case Study – Numbers of Substation Required

Assuming a development required electricity as below:

A. What is the demand estimation?
1. 40 unit Rumah Teres 1 Tingkat
B. What supply scheme required?
2. 20 unit Rumah Berkembar 2 Tingkat C. How many substation required?
3. 10 unit Kedai 1 Tingkat

C How many substation required

TRANSFORMER UTILISATION DURING PLANNING STAGE Since majority of the load is
residential (234kW vs 131kW), %
Calculation from Demand Estimation No Type of Development % Transformer Loading
transformer loading during
1. Residential 85% planning stage is 85%. Hence the
2. Commercial 60%
computation as below:
No of kWMD Total
Type of Premise GCF
Units /Unit kWMD
3. Industrial 60%
365𝑘𝑊
Rumah Teres 1
40 3.00 0.90 108
Mixed (Residential + *Majority Residential: 85% = 429.41𝑘𝑊
Tingkat
Rumah Berkembar
4. Commercial / Industrial) Majority Commercial / 0.85
20 7.00 0.90 126
1 Tingkat [for non-compact sub] Industrial: 60%
Kedai 1 Tingkat 10 15.00 0.87 131 429.41𝑘𝑊
Total MD for Development 365
**Mixed (Residential + 505.19𝑘𝑉𝐴
5. Commercial / Industrial) 60% 0.85
[for compact sub]
Therefore, nearest transformer
Individual/Dedicated capacity is 750kVA. A single chamber
6. Based on customer’s load
Commercial or Industrial substation is required.
*Max capacity for compact substation is limited to 500kVA for residential development
* Max of one transformer for each substation site
Overview on Technical Requirement for Supply Application 73
2 Technical Review – a process where mutual agreement between TNB & Consultant Engineer on technical design is achieved

Map B is important to determine demand estimation, supply

Example of a complete Map B scheme and substations required in a development. In addition,
meter type prior to kWMD/unit also could be checked through
Map B.
Overview on Technical Requirement for Supply Application
74
2 Technical Review – Determination of Substation Design

Manual/Document below also could be obtained through ESAH link in TNB

website:
1. Substation Design Booklet
2. Compact Substation Plinth Design
3. PIAT Civil Checklist for 11kV Substation

https://www.tnb.com.my/commercial-industrial/for-housing-developers-electrical-
contractors/#electricity-supply-application-handbook-esah
Overview on Technical Requirement for Supply Application
75
2 Technical Review – Determination of Substation Design

1. Trench depth 1500mm

2. Trench width 900mm
Overview on Technical Requirement for Supply Application
76
2 Technical Review – Determination of Substation Design

Location of light at outer of building

Lampiran C1: 1 2 B 3
PE 11/0.4kV Bersendirian 1 Ruang
(RMU) A

Lighting: A
RMU 3+ 2

A
TX

FEEDER PILLAR
1. Outdoor – LED 23W with water proof
1000 KVA

TX S/GEAR
ROOM ROOM

casing EL
EL

2. Indoor – LED T8 23W B

B
Overview on Technical Requirement for Supply Application
77
2 Technical Review – Determination of Substation Design

Location of light at inner of building

Light mounted on wall at height of 2.7m from floor

Light fixture suspended from ceiling

at height of 2.7m from floor

1 2 B 3

A
RMU 3+ 2

A
TX
FEEDER PILLAR

1000 KVA

TX S/GEAR
ROOM ROOM

EL
EL

B
Overview on Technical Requirement for Supply Application
78
2 Technical Review – Determination of Substation Design

Lampiran C1:

PE 11/0.4kV Bersendirian 1 Ruang

(RMU)

Earthing

50

300
Overview on Technical Requirement for Supply Application
79
2 Technical Review – Determination of Substation Design

Compact Substation Plinth Design

Overview on Technical Requirement for Supply Application
80
2 Technical Review – Determination of Substation Design

Usage of Bollard replacing anti climb fence

Overview on Technical Requirement for Supply Application
81
Estimation & Connection Charge Issuance – After completion of technical review, all information and
3 specification would be used by TNB for estimation and determination of tapping point hence connection charge
issued accordingly

Pre-Requisite for work commencement Commissioning

Estimation i. Connection Charge Payment &
Application CCC supporting
& ii. Site Readiness
Submission iii. Permit & Wayleave Approval letter
Connection Charge
Issuance iv. Substation handover

1 2 3 4 5 6 7 8

Kick Off Construction SD Payment

Technical Document &
Review Meeting Work
Meter
Installation

CC Issuance after completion of technical review

MSL 3A = 30 days for 22kV and below, 60 days for 33kV
Overview on Technical Requirement for Supply Application 82
4 Kick Off Meeting

A kick off meeting will be held between TNB, Developers &

Consultants to have mutual agreement on:

1. Supply Requirement Date

2. Program of Work
i. Date of CSP payment
ii. Date of Substation ready including substation
land matter
iii. Date of Site Ready
3. Roles of each parties
Overview on Technical Requirement for Supply Application 83
5 Pre-requisite for work commencement

Construction site ready

- Access road
- Drainage work, water and others utility
- No blockages

Substation handover
- Approved PIAT Civil
- Substation Land Matter related document
submitted to TNB (lease or handover) TNB start
construction
work
Road Digging Permit / Wayleave
- Cost of road digging charged by local authorities
to be borne by applicants

Connection Charge
- Paid for full settlement
Overview on Technical Requirement for Supply Application 84
6 Construction Work

Pre-Requisite for work commencement Commissioning

Estimation i. Connection Charge Payment &
Application CCC supporting
& ii. Site Readiness
Submission iii. Permit & Wayleave Approval letter
Connection Charge
Issuance iv. Substation handover

1 2 3 4 5 6 7 8

Kick Off Construction SD Payment

Technical Document &
Review Meeting Work
Meter
Installation

Time taken to implement electrification scheme after

completion of pre-requisite
MSL 3B = 60 days for 22kV and below, 120 days for
33kV (PJCJ = 180 days)
Overview on Technical Requirement for Supply Application 85
7 Commissioning & CCC Supporting Letter

Surat kepada ACEM & IEM pada 27 Ogos 2020 bertajuk Pematuhan dan Penambahbaikan Proses Kerja Perancangan Bekalan Elektrik
bagi Permohonan ‘Certificate of Completion and Compliance (CCC) adalah dirujuk
Overview on Technical Requirement for Supply Application 86
7 Commissioning & CCC Supporting Letter

From TNB to Consultant Engineer From Consultant Engineer to TNB to

after commissioning of supply apply for CCC Supporting Letter
Overview on Technical Requirement for Supply Application 87
8 Security Deposit Payment & Meter Installation

Draft Move In is
allowed after CC
Payment

Submit Move in
through MyTNB SD paid
SSP

Approved by
REWORK Careline Install meter

YES

Approved? COMPLETE

Issue SD
 88

Thank you
“If you fail to plan, you are planning to fail”

Any enquiries feel free to reach us via:

soo.ckeat@tnb.com.my