See discussions, stats, and author profiles for this publication at: https://www.researchgate.

net/publication/273777074

Managing Railway Operations and Maintenance - Best Practices from KCRC

Book · November 2007

CITATIONS READS

0 4,604

1 author:

Robin Hirsch
University of Birmingham
20 PUBLICATIONS   179 CITATIONS   

SEE PROFILE

Some of the authors of this publication are also working on these related projects:

Cybersecurity for local public authorities (CS-AWARE) View project

All content following this page was uploaded by Robin Hirsch on 21 March 2015.

The user has requested enhancement of the downloaded file.

Managing Railway Operations
and Maintenance:
Best Practices from KCRC

Edited by Robin Hirsch

A Selection from the 37 Chapters of the Book
Introduction
Marketing & Customer Services
Operations & Engineering Management
• Crowd Control — Passenger Flow Management
• Infrastructure Maintenance
• Communication-Based Signalling
• Productivity Management
• Managing the Wheel-Rail Interface
• Noise Mitigation
• Rolling Stock Maintenance & Reliability
• Outsourcing & Contractor Management
• Railway Electromagnetic Compatibility (EMC)
Risk Management and Safety
• Hazard and Risk Management
• Multi-Attribute Utility Analysis
• Safety & Emergency Management Systems
• Enhancement of Station Installations
• Managing Platform Edge Safety
Learning & Growth
• Application of Optic Fibres
• Integrated Rolling Stock
Monitoring System
• Octopus — the first
City-wide Smartcard
• Iterative Human Factor Design
of Control Centres
Finance
• Commercial Pricing &
Yield Management
• A Profitable Railway
Foreword (Excerpts)
…This excellent book will provide some insight into what we have learned and
what we now do routinely as best practice in KCRC… The book is conveniently
organised to permit quick access to key areas of interest for railway experts,
railway managers, engineers and operational staff. I hope that our experience
in KCRC can be of assistance to other rail companies that face the demanding
but satisfying challenge of delivering safe, efficient and reliable train services to
their own customers.
Ir James Blake, OBE, JP, Chief Executive Officer, KCR Corporation

Preface (Excerpts)
…Both KCRC and MTRC have achieved a level of excellence in overall railway
reliability and quality of service… KCRC are to be congratulated for publishing
this book that provides such detailed and valuable information on railway best
practice. The advice and information it provides will be of great value to railway
operators, consultants, project managers, engineers and technicians in every
other railway that aspires to deliver the world class standards of performance
that have been established over the last 25 years by the KCRC…
Professor Brian Mellitt, ex-Director of Engineering & Production,
Railtrack plc and Director of Engineering, London Underground

What you might learn from this book

How KCRC (Kowloon-Canton Railway Corporation) succeeded in:
• Protecting against up to 9,500 lightning strikes per night on West Rail alone
• Reducing the infrastructure failures and delays on East Rail
  from 1.7m car km between incidents to over 30m car km.
• Improving rolling stock reliability across the whole of KCRC heavy rail
  from 500,000 car km between delays up to 1.1m car km.
• Reducing injuries from 29 to 3 per million passenger journeys per year and
achieving a fare evasion rate of 0.4% on the open access Light Rail System
• Increasing market share in the 96-year old East Rail from 44% to 48% in 3 years.
• Growing InterCity Services passenger numbers by 137% in 8 years
• Making a profit every year since becoming a corporate entity in 1982

Published jointly by
A & N Harris University of Birmingham Press
43a Palace Square Edgbaston
Crystal Palace Birmingham
London SE19 2LT West Midlands B15 2TT
50% Pre-publication Discount
The book will be released in the UK in January at £30 + £7·50 p&p (UK) but is
available at half price (£17: UK inc. p&p; other countries p&p at cost) for pre-
publication orders received prior to 15 December 2007 and paid by cheque or
credit card through:
Prompt Reply, PO Box 2001, Petworth, GU28 9YA
Telephone: +44 (0) 1798 343718  ·  Fax: +44 (0) 1798 344055
Cheques payable to ‘Prompt Reply’ (E-mail: promptreply@btconnect.com)
Please note after 15 December 2007, cheques should be made payable to ‘A & N Harris’
(E-mail: nigelgharris@aol.com)

Pre-publication Order Form

Please send me …… copies of Managing Railway Operations &
Maintenance — Best Practices from KCRC.
I enclose a cheque/please debit my credit card * for £. . . . . . . . . . . . . . . . . . . . .

Visa/Delta/Mastercard/Maestro * (* delete as appropriate)

Expiry date _ _ / _ _  Issue No _ _  Security No. (last three digits) _ _ _

Signature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Date. . . . . . . . . . . . . .

Name:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.................................................................

.................................................................

Postcode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Billing Address (if different): . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.................................................................

.................................................................

Postcode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

View publication stats