Luigi Miguel T.

Pamiloza
(+63) 9954572271 / lpamiloza06@gmail.com

EXPERIENCE
MicroSourcing Philippines | Data Operations Team Lead | 2018 – Present

Operations Worked cross-functionally with Managers and VP of Syndigo in acquisition of

different big data projects. (EMEA, NA, LATAM)
• Oversaw Mapping Operations and Enhanced Content Moderation, one of Syndigo’s primary
services
• Managed a team of 5 QA Specialists to help syndicate and distribute Enhanced Content to
over 10,000+ global brands and manufacturers
• Developed dashboards to generate weekly production insights and evaluate clients’
engagements and brand awareness
• Led several ad hoc/out-of-scope projects

Quality Assurance Ensures data quality and delivery expectations are met — 98% accuracy rate
or higher
• Implemented audits or a second tier QA and provided feedback to ensure quality results
within workflows
• Improvised workarounds on system failures to ensure continuity of operations
• Provided process improvement plans that streamlined the team's and business' needs
• Authored several training documents and policies as needed to increase team efficiency,
consistency, and quality output

Milestones/Awards
• Commended by the CEO of Syndigo after enabling 400% increase on Enhanced Content
production in 2020
• Received "2019 MS' Finest" recognition from the CEO of MicroSourcing for delivering superior
service to the organization
• Received "2018 Rookie of the Quarter" recognition from MicroSourcing - HR Operations for
continuously exceeding our clients' expectations

AffinityX | Web QA | 2014 – 2018

• Error-proofed over 1,500+ websites of different industries from 3 major web services
accounts (Hibu, Web.com, GoDaddy)
• Collaborated with Web Developers and Designers for technical and creative revisions
• Handled customer's feedback as defined by the systems procedures and ensure appropriate
documentation in processing them in relation to corrective and preventive actions
• Participated clients’ calls for website reviews and CSAT (Customer Satisfaction)

EDUCATION
FEU Institute of Technology | 2010 – 2014
Bachelor of Science, Computer Science major in Software Engineering