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CHALLENGES FACED BY RETIREES IN GAINING ACCESS TO SOCIAL

SECURITY BENEFITS IN TANZANIA: THE CASE OF NATIONAL SOCIAL


SECURITY FUND (NSSF)

General Objective
The general objectives of the study will be to examine how effective and efficient are the
processes encountered by civil service retirees in accessing social security benefits in
Tanzania using the case study of National Social Security Funds (NSSF) in Dar Es Salaam
Zone Office.

Specific Objectives
i. To examine up to date procedures for processing pension benefits in National Social
Security Fund.
ii. To determine the challenges faced by pensioners in gaining access to their benefits in
National Social Security Fund.
iii. To evaluate the impacts of the challenges found during access of pension benefits by
the pensioners and their families.

Research Questions
i. What are the up to date procedures for processing pension benefits in National Social
Security Fund?
ii. What are the challenges faced by pensioners in gaining access to their benefits in
National Social Security Fund?
iii. What are the impacts of the challenges found during access of pension benefits by
pensioners and their families?

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