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C PGP13112 WCS
C PGP13112 WCS
Heraclueus St.
Athens, ST 12345
(123) 456-7890
pgp13kanupriyay@iimrohtak.ac.in
Fouad Hanna
Yamaha Marine Experts
Nahe El Mot
Mount Lebanon, Str. 55
Although our extended warranty agreement does not cover this, I'm sure you can see how it would be
beneficial to you.
The escalation of the first request notifies the customer service authority of a request from ticket
operations.
3. Type: An email detailing an unpleasant experience and asking for a refund
4. Style: claiming client loyalty and attempting to win the other person over by complaining about
their long commute. Another reason for rejecting the rebooked ticket is given.
5. Tone: an emotional tone motivated by a demand. The final few words can be interpreted as a
passive-aggressive complaint and a threat to leave the company.
6. Mode of communication- email