Download as docx, pdf, or txt
Download as docx, pdf, or txt
You are on page 1of 2

Kanupriya Yadav

Heraclueus St.
Athens, ST 12345
(123) 456-7890
pgp13kanupriyay@iimrohtak.ac.in

19th December 2022

Fouad Hanna
Yamaha Marine Experts
Nahe El Mot
Mount Lebanon, Str. 55

Dear Mr. Hanna,


In the first three months after purchasing the surfing boat, I had a horrible experience. I've only been
driving the vehicle for three rides in total, yet already I've had to make two trips to the mechanic. I've
been told that there's a serious issue with the boat's hydraulic pressure. There is a good chance that the
hydraulic issue covered by the extended warranty will require additional journeys to the repair
facility.
You've already spent, in my estimation, roughly $360. To save you money in the long run and myself
the difficulty, I offer you help pay for the purchase of a new hydraulic pressure. However, the typical
cost would be around $1,400. I know someone who will do it for $450. He would also include a 24-
month warranty.

Although our extended warranty agreement does not cover this, I'm sure you can see how it would be
beneficial to you.

Looking forward to your reply.


Thanks, and regards
Kanupriya Yadav

Sample 1: Letter to Northern Airlines' Customer Service Supervisor

1. Target Market: Customer Service Department

2. Organizational Plan: Customer service received an external email.

The escalation of the first request notifies the customer service authority of a request from ticket
operations.
3. Type: An email detailing an unpleasant experience and asking for a refund
4. Style: claiming client loyalty and attempting to win the other person over by complaining about
their long commute. Another reason for rejecting the rebooked ticket is given.
5. Tone: an emotional tone motivated by a demand. The final few words can be interpreted as a
passive-aggressive complaint and a threat to leave the company.
6. Mode of communication- email

Sample 2: Memo to Elliot Lamborn, Vice President


1. Elliot Lamborn, Vice President, in the audience
2. Organization Plan: In addition to the vice president of Newton, other organisational authority
leaders named in the memo include the maintenance division, the labour union, and the shop steward.
3. Type: Internal memo for reassignment of employee parking lots
4. Communication style: Direct communication accompanied by a strong change proposal supported
by an examination of the organization's micro and macro implications.
5. Tone: The letter is written in a straightforward manner that highlights the strategy, its rationale, and
the participants. The letter includes details on the client's recommendations, related expenses, and the
shop steward's request for union approval.
6. Form of correspondence: Internal Memo

Sample 3: Advertisement by Jeffrey Parret, National Sales Manager


1. Target population: worried homeowners who are expected to primarily come from the
upper middle-class strata and who are concerned about home security
2. Organizational Plan: A national audience base may be suggested by the national sales
manager.
3. Type: public relations effort. Written as a marketing booklet or as an informational
commercial document.
4. Writing style: It presents a narrative based on typical misconceptions about burglary and
the suggested remedy of Safescan, which offers a straightforward, approachable way to keep
your house safe. It is written in a casual, conversational tone with a seamless flow. Given that
the scenes feature pets, vehicles, babies, rain, even wood and glass, it is intended to appeal to
a broad audience. Consequently, affirming its broad relevance for single-parent homes in
suburbs and cities
5. Tone: The narrative tone begins by merging emotional and intellectual appeal in order to
get clients to relate their idea of home as a haven with a sense of threatened security before
offering a remedy. The aforementioned advantages provide answers to common queries that
homeowners may have.
6. Correspondence: This might be viewed as an appropriate medium of correspondence,
despite the fact that photographs are typically more aesthetically appealing and aid in
memory recall.

You might also like