Li-ion Battery Warranty Claim Information Feedback Form

1. Basic Information
Site IUAB06
Customer Telenor
Name
DERA SHARIF,
BERAN GALI
TEHSIL AND Battery Installation 16/11/202 Customer
Site Location Adil Shahzad
DISTT Date 1 Engineer
ABBOTABAD

Problem Occurrence 24/10/202 Engineer

Site Visiting Date 24/10/2022 0346-8500081
Date 2 Contact info
2. Site Application Mode & Parameters Setting

□ Core Site □ Hub Site □ Node Site □ Base Station □Outdoor Site □ Other
DC Power System Brand/Model ZTE Rectifier Model/Qty 1 Normally Working Qty 5

Rated Output Current (A) /pc 250 Site Load Current 47 A

Li-ion Battery Installation/Connection Method Parallel (Battery Overall Photos Needed)

Ambient Temperature 25 ℃ Li-ion Battery Cabinet Temperature 20 ℃

Battery replacement history: Replaced batteries qty and time 1 Time Faulty
st

Displayed Battery Voltage 0 V DC Power Output Voltage 0 V

Battery Bank Terminals Actually Measured Voltage 53 V
Displayed Battery current 0 A Actual Measured battery current 0 A
Battery status when it was measured: □Open-circuit □Floating charge □Boost charge □Discharging
3. Li-ion Battery Information
KK12GXAT3FBA006
3
KK12GXAT3FBA007
6
Battery Brand KK13GXAT3FBA011
Li-ion Battery SACREDSUN Bar-code/serial number
Mark/Model 6
Basic Information
KK12GXAT3FBA007
8
KK13GXAT3FBA021
5
Manufacture Date 2022 Installed Battery Bank Qty 7
Is the battery appearance distorted? □Yes □No Details description:
Li-ion Battery
Is the battery appearance bulge? □Yes □No Details description:
Appearance
Is the battery terminal tight? □Yes □No Details description:
Checking
Are the battery connecting cables broken? □Yes □No Details description:
Rectifier Floating Charge
52 Equal Charge Voltage (V) 54
Parameter Voltage (V)
Setting Equal Charge Battery Charge Current
30 0.4
Period (Day) Limit(C10)
LLVD (V) Load 47 BLVD (V) Battery 46
 Li-ion Battery Warranty Claim Information Feedback Form
1. Basic Information
voltage low
disconnect protection voltage
voltage
Battery voltage
Battery voltage low alarm
high alarm 56V 48
threshold(V)
threshold(V)
Battery period
boost charge Yes Boost charge period(day) 30
enable?
Battery charge
0.4
current limit(A)
Boost-Float charge
Remaining SOC:40
current:5HR
Discharge time:180 Boost-Float charge
MNTS current duration:4HR
Battery discharging Charge
The conditions to
voltage:50 The conditions to auto coefficient:0.4
auto start boost
Float-Boost charge stop boost charge
charge Maximum Boost
current:53
charge
Float-Boost charge
duration:10HR
current duration:120
Other conditions:OK
Other conditions ok

Abnormalities Description: 4 blocks found faulty, team tried to switch them ON but non of the 4
blocks responded

Rectifier History Please download history records from rectifier module. If test person is not on site, don’t need
Alarm to provide the rectifier history alarms temporarily.

1. If the li-ion battery pack keeps alarming, then please check below 1.1-1.3 information for faulty diagnostic.

1.1 BMS History Please login the BMS system of the alarming batteries and export the history records.
alarm logs Click the info and select the Record, click Display and export the records.
 Li-ion Battery Warranty Claim Information Feedback Form
1. Basic Information

Please login the BMS system of the alarming batteries and find the Parameter interface and
make a screenshot.
Click the PARAM item, and read the parameters and take screenshots for all parameters.

1.2 BMS
Parameter
Setting

1.3 BMS Real Please login the BMS system of the alarming batteries and find the Info-SinglePack interface
Time Info and then make a screenshot.
If find the individual cell voltage low, please open battery pack and check the actual cell voltage
with volt-meter, if the measured voltage is same with monitoring voltage, then feedback to us
the information for suggestion. If the measured voltage was different with monitoring voltage,
then please check the connection of monitoring wire whether properly installed/broken or not?
If so please feedback pictures of this phenomenon for assistance.
Login the BMS system, Click the INFO item and select Singlepack and make screenshots for this
 Li-ion Battery Warranty Claim Information Feedback Form
1. Basic Information
interface.(Sample pictures below)

2. If Li-ion Battery Pack couldn’t be restarted, BMS module is powering off.

2.1.1 If the lithium battery pack couldn’t be turned on normally, please open the front panel of
battery pack, measuring the cells total voltage directly.

2.1.1.1 If the total voltage is lower than 40.5V, further to confirm the actual individual cell
voltage.

2.1.1.1.1 If individual cell voltage have no obvious difference(generally, the voltage difference
not larger than 300mV), please charge the cell group directly bypassing the BMS
model with constant voltage 45V and limited current 0.1C 10 or 0.05C10 for around
5mins(according to the precision of your charger equipment) until the cell group
voltage reach up to 45V and could keep at around 45V steadily, then reconnect the
BMS module with cell group +/- terminals, the BMS is supposed to be restarted after
the cell group voltage be elevated. If the BMS could not restarted, then the BMS
might be faulty, please provide all above needful test evidence to us for warranty
claim.

2.1.1.1.2 If the individual cell voltage have big difference, please charge the faulty cell with
3.6V and limit current 5A-100Ah, 2.5A-50Ah to recover the weak cell.

2.1.1.2 If the cell total voltage is higher than 40.5V, but the BMS could not be restarted as well,
then please unplug-plug the positive power supply of BMS board to try to restart it, if
the BMS couldn’t be restarted, then the BMS might be faulty, please provide all above
needful test evidence to us for warranty claim replacement.

2.1.2 If operating through above process, the BMS could be started normally, please log in the
BMS and export the needful data as per 1.1-1.3 procedures for root cause analysis.
 Li-ion Battery Warranty Claim Information Feedback Form
1. Basic Information

3. Temperature sensor error

3.1 Log in the BMS software, and operate as per 1.3 to check the real-time info, in order to
figure out which temperature sensor get faulty.
3.2 Use the new temperature sensor to replace the faulty one, the alarm will be eliminated.
Other tests you E.g.
have carried out 1) Charging Test (Test Data or Photos are required)
for Li-ion battery
pack to show the 2) Discharging Test (Test Data or Photos are required)
battery faulty
phenomenon 3) Individual Cell Voltage Test (Test Data or Photos are required)
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