Sumit Ranjan

D-119, Ganesh Nagar, Pandav Nagar

Complex ,Delhi 110092
E-mail:- sumitranjan898@gmail.com
Cell : 08210458435/7250907585
LinkedInProfile : https://www.linkedin.com/in/sumit-ranjan-3188b4a8/

Professional Summary:

 A detail-oriented professional with 06+ Years of experience for service in the information
technology industry.
 03+ Experienced in Information Security with a demonstrated history of working in the
banking industry.
 Experience in McAfee Antivirus console management / outlook365 / application support.
 Knowledge of DHCP, DNS, TCP/IP, Exchange server, Window server 2012 Configuration.
 Experience in IT Risk Management, IT Asset management, Disk Encryption, Threat analysis skills.

Work Experience:

System Engineer
February 2022 to Till Now
Venus Dye Chem – New Delhi

 Managed and monitoring all installed System infrastructure of all branches, window Patch
management.
 MacAfee AV installation, console management, DLP implementation of various system, drive
encryption.
 User Access management, creation and managing distribution, Security groups in active directory,
given access.
 Managed all over IT department hardware, application, networking and infrastructure.
 Configuration of MacAfee AV policies on the server and applying it onto every type of clients, also
checking regular.
 Synchronization to ensure policies are updated.
 Installation & configuration of monitoring tools, configuration of networking device, Fortigate firewall.
 Installation of various software which run on domain environment, installation of Window server
2012 R2.
 Managed all over IT department hardware, networking and provide all branches to infra support.
 Troubleshooting of outlook application, pentana application installation and also troubleshooting.
 MacAfee Antivirus configuration of various system and also provide drive encryption/decryption as
per policy.
 Manage external Vendors within the relevant IT infrastructure areas & Vendor follows up if any
requirement.
 Working on IT Service Managenment tools like JIRA, Freshdesk, ManageEngine.
 Prepare and provide weekly report out from the MacAfee AV server.
 Managed FTP server, managed computer network for security issue.
 Performing diagnostic tests and debugging procedure to optimize computer system.
 Provide data backup and recovery procedures from cloud (one drive).
 Configuration of print device (network & local) on desktop.
 Installation of window server 2012 and SQL 2016 and troubleshooting.
 Knowledge on Windows Server ,Active Directory , DNS, DHCP, Wireless Controller and access
point, NPS, RADIUS, VPN, Polycom VC, File Server , Print server, IIS Servers etc.
 Capable to identify, troubleshoot or escalate a wide range of OS problems, Laptop/Desktop
Hardware problem, He should be good in resolving day to day user’s reported issue.
  Familiar with Apple IOS as well as Windows OS.
 Experience in documenting processes, escalation management, trouble ticket initiation and tracking
and excellent problem data gathering skills. IT Asset management, Inventory Management.

System Engineer
August 2020 to February 2022
EDF International Networks – New Delhi

 Managing and maintaining the organization application and use of technology.

 Provide IT help desk support, including computer hardware, operating systems, software
applications, networking, video conferencing, printers and phones.
 Support endpoint security standards Anti virus, patching, DLP etc.
 Handle system access and maintain user accounts, passwords and data integrity and security.
 Resolve issues in a timely manner or escalate on behalf of end users end users to senior team
members or managers.
 Window sever 2012 R2 ADDS, DNS & DHCP.
 Assist & maintain corporate LAN/WAN infrastructure.
 Manage system configuration and maintenance, system and program security, planning and
directing upgrades and testing operations to ensure optimum system functionality.
 Troubleshoot and resolve incidents related to hardware, software, network and printers.
 Design, implement and maintain policies, procedures for network administration.
 Manage all issues through the company ITILV4 service management framework.
 Providing recommendation for improving the organization’s IT systems, hardware and software
upgrades.
 Working on ManageEngine Ticket system and resolved the issue on priority basis.
 Experience of Windows 10, MacBook iOS, Office365, Anti-virus, Bit locker, Encryption, Network
Printers, Active Directory (user/server admin/permissions), etc
 Operating Systems (OS) installation/re-installation, upgrades and patches for desktop.
 Desktop Configuration-Network, mail, client, internet etc.
 Interact and negotiate with vendors, outsourcers and contractors to secure network products and
services.

System Engineer
April 2017 to September 2019
Bandhan Bank Limited - Patna

 Provide IT support to 30 branches and address all query and issue arises.
 I was giving support 160 Systems, Local and Network Printers.
 Configure antivirus software to fully protect IT environment maintain and configure Banking security
system.
 Ms Outlook configuration, Outlook/Exchange 2003/2007/2013 administration management and
troubleshooting, backup/restore.
 Installation and configuration of CCTV systems along with maintaining, troubleshooting, and
repairing CCTV Cameras.
 OS security patches update Sophos & Trend Micro antivirus Installation and updating from Backend
side & Frontend both configure antivirus software to fully protect IT environment.
 Installation of Virus Scan, Upgrading the Service Packs to related OS.
 Manage external Vendors within the relevant IT infrastructure areas & Vendor follow up if any
requirement.
 Basic knowledge Windows local Group policy, Active Directory (DNS, DHCP).
 IT Assets management, Inventory management ensuring records are kept fully up to date.
 Configuration, installation and troubleshooting Windows 7, windows 8, Win 8.1 and Windows 10.
 Provides the remote support & Tightvnc support using following software Team Viewer, Video
conferencing, Software Remote Desktop.
 Working on BERP Ticket system and resolved the issue on priority basis.
 Installation & Configuration of Network printers & Scanner and it's basic level of troubleshooting.
 Handling escalated calls and providing Level 1&2 Technical Support to end-users.
IT-Support Engineer
June 2015 to June 2016
KnottyKart Retails Services Pvt. Ltd.- New Delhi

 Provide IT support to 10 branches and address all query and issue arises.
 Maintain up-to-date image and patches for desktops and laptops.
 Installation of all type software in Windows/Mac.
 Troubleshooting, Installing and upgrades application of Windows /MAC OS.
 Configuration of hardware, building and deployment of Mac and Windows, accordingly
 Installation and configuration of MAC different OS version (10.6.x to 10.11.x)
 Provide technical support for software reconfigurations to aid in function customization.
 Install computer hardware and software on desktops to keep versions current.
 Maintain and configure and install all hardware and software.
 Configure antivirus software to fully protect IT environment.
 Install computer hardware and software on desktops to keep versions current.

Microsoft Operating System:

 Windows 7, Windows 10 and Windows 11, MacOs Monterey, High Sierra, Mojave.

Office Tools:

 Microsoft Office 2007, 2010, 2013,2019 (MS Word, Excel & Power Point), Open Office.

Extra Co-curricular Activity:

 Participated in 10th National IT Aptitude Test in NIIT.

 Participated in tug of war in RVSCET.

Education:

 B.Tech from RVS College of Engineering and Technology, Jamshedpur (Jharkhand) in

specialization of Computer Science & Engineering and secured First Class with 65%.
 Intermediate of Science from Ram Krisna College, Madhubani (Bihar) and secured 50.20%.
 Matric from B.Y.J.HighSchool, Madhubani (Bihar) and secured 50%.
 Diploma in ADCA from CIV (COMPUTERS INFO VALLEY PRIVATE LIMITED)
 Get Certification in VB.Net (Object Oriented Programming) from C-DAC. 

Hobbies and Interests:

I enjoy being outdoors when I am not at work, so I am active in traveling and explore new places meet new
people.

Declaration:

I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

Place: New Delhi

Date: Sumit Ranjan