UCHENNA OGBOZOR

56, Evangelical Street, ipaja-Ayobo, Lagos State, Nigeria | +238100585813

www.linkedin.com/in/uchenna-ogbozor-402195109 | LinkedIn |
SUMMARY

A highly analytical detail-oriented data scientist with strong business acumen, exceptional leadership and organization
skills, and the ability to evaluate the quality of available service and resources to identify errors and provide solutions.
Thereby, making a significant contribution to the success of any organization and improving customer experience.

EDUCATION
Federal University Oye-Ekiti– Ekiti State , Nigeria October 2015 – January 2020
BSc, Demography and Social Statistics

WORK EXPERIENCE

DELTA STATE CONTRIBUTORY HEALTH COMMISSION, Asaba, Delta State, Nigeria — Call Center Operator/ Field
Operation Coordinator.
AUGUST 2022 - PRESENT

● Evaluate and followed up on new leads and lead tips to develop content ideas
● Monitor service delivery and ensure enrollee satisfaction.
● Supervise field agents’ activities.
● Resolve issues as they arise and escalate where necessary.
● Forward calls to subject matter experts and documents same for records purpose.
● Feedback to callers if necessary.
● Receive calls from enrollees, HCF Staffs and agents and DSCHC personnel for issues directly related to BDM
operators.

DELTA STATE CONTRIBUTORY HEALTH COMMISSION, Asaba, Delta State, Nigeria — Technical support staff
JUNE 2021 - APRIL 2022

● Delegated and tracked each staff member’s internet usage.

● Involved in data analysis and report writing.
● Reading and interpreting technical data, and identifying errors in data analysis.
● Responsible for issuing patient folders and keeping records.
● Responsible for setting equipment for accreditation of healthcare facilities.
● Assisting in the organization of board meetings.
● Storage of accreditation documents and materials.

ACHIEVEMENT

● Developed a track system to monitor the distribution of patient folders, and use the unique folder numbers to check
patient cases.

FEARLESS CONCEPT, Ipaja-Ayobo, Lagos State, Nigeria. — Content Creator/ Photo Editor
OCTOBER 2015 - MAY 2021

● Prepare well-structured drafts using digital publishing platforms

● Identify customers’ needs and recommend new topics
● Edit and proofread written pieces before publication
● Coordinate with marketing and design teams to illustrate articles
● Oversaw editorial calendars and content schedules to ensure timely production and delivery of relevant
information
● Simplified technical documentation to enhance readability of information.
VOLUNTEER ACTIVITIES
Red Cross, NYSC Volunteer May 2021 - April 2022

SKILLS

● Demonstrate strong business and HR acumen, including strong problem-solving skills, critical thinking, and a
willingness to be vocally self-critical
● Strong business understanding and ability to work from a practical, solution-oriented perspective
● High standard of excellence and strong detail orientation
● Proficient in the use of MS Office suite
● Excellent communication, consultative and influencing skills
● Demonstrated ability to work effectively and collaboratively in a matrix environment
● Strong organizational, planning, and project management skills
● Proficient in data management using statistical packages including SPSS, STATA, and all Microsoft office
applications.

AREAS OF EXPERTISE

Risk Management | Quality Assurance Management | Customer Solutions/Success | Content Management | Editing |
Technical Compliance | Project Management | Qualitative and Quantitative Analysis | Office Management | Research | Social
Media Management |

LEADERSHIP EXPERIENCE
President - Demography and Social Statistics Student FUOYE Chapter - 2018/2019
Strategy Manager - Financial Inclusion CDS Group - 2021-2022

INTEREST
Operational Coordination | Sustainable Development | Team Collaboration | Human Resources |