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Project Portfolio
BSBPEF502-Develop and use emotional intelligence

Student name:
Student number:
Assessor name:
Submission date:
Organisation this assessment
is based on:
Documentation reviewed as
preparation:
Job role assumed for this
assessment:
Table of Contents

Section 1: Evaluation criteria 5

Section 2: Personal analysis 6
Section 3: Personal emotional intelligence development plan 10
Section 4: Team emotional intelligence development plan 11
Section 5: Reflection 15

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Section 1: Evaluation criteria

What is the format you

have developed your
evaluation criteria in? For
example, this may be in an
online format or may have
developed it in Word.
Provide the link or attach
the document.

Write the question that

covers an evaluation of a
person’s empathy?

Write the question that

covers an evaluation of a
person’s ability to self-
regulate their emotions?

Write the question that

covers an evaluation of a
person’s positivity?

Write the question that

covers an evaluation of a
person’s adaptability?

How will you measure the

results? Explain how your
rating or measurement for a
person’s emotional
intelligence will be
determined. For example, 5
points for Always and 1
point for Never.

☐ A copy (or the link) to your evaluation to your portfolio.

☐ Your completed evaluation and results

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Section 2: Personal analysis

Student name:

Feedback participant 1 (name

and contact number)

Feedback participant 2 (name

and contact number)

Answer all of the questions below using the results of the evaluation in section 1 to guide your answers,
and feedback from your classmates/friends/family for parts c and d.

a) Document your findings on yourself in the four areas (empathy, emotional self-control,
positivity and adaptability) focussed on in your evaluation in section 1 as discuss your strongest
area.

b) Reflecting on the results, identify what stood out for you in terms of what it tells you about
yourself as a person.

c) Thinking about the questions asked as part of the evaluation and your learnings as part of this unit,
identify five of your emotional strengths from the following list:
 Open-mindedness

 Objectivity

 Perseverance

 Honesty and integrity

 Generosity

 Kindness and loving

 Loyalty

 Self-control

 Trust

 Optimism

 Forgiveness

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  Empathy, compassion

 Sympathy

 Calm and reasonable under pressure

 Dedication and commitment

 Honesty

d) Thinking about the questions asked as part of the evaluation and your learning as part of this unit,
identify five of your emotional weaknesses from the following list:
 Narrow-mindedness

 Subjectivity

 Defeated quickly

 Tell people what they want to hear

 Selfishness

 Spite and isolation

 Betrayal

 No self-control/temper

 Jealousy

 Pessimism

 Holding grudges/vengeance

 Inability to understand other people’s emotions

 Inability to feel sorry for other people

 Irrational behaviour

 Indifference

 Dishonesty

BSBPEF502 Project Portfolio v1.1 April 2022 Page 5 of 17

 e) Explain how you believe the emotional strengths you have identified above help your workplace
performance and relationships.

f) Discuss how you believe your emotional weaknesses hinder your workplace performance and
relationships.

g) Complete the following table about personal stressors at work. Identify from the following list at
least four sources of stress that are most likely to result in workplace stress for you:
 Demands:
o key performance indicators

o targets

o budgets

o workload – including unmanageable, unfairly distributed, potentially unlawful

o time-management and schedules

o meetings with senior management

o over-time

 Poor leadership:
o impatient/unfair managers

o multiple managers or supervisors

o managers that do not understand your role

 Relationships:
o bullying in the workplace

o conflicts between you and others that have not been adequately resolved

o conflicts between members of your team that you must resolve

o strained relationships with clients/suppliers/customers

 Dealing with conflict – such as angry customers

 Lack of support – from team members and/or supervision

 Lack of understanding:
o poor communications from management

BSBPEF502 Project Portfolio v1.1 April 2022 Page 6 of 17

 o not understanding your role and responsibility

 Change:
o to management

o own role and responsibility

o organisational structure – redundancies for example

h) your stress response (emotional, physical, behavioural) and actions that you can take (or have
taken) to manage stress from the following list:
Negative emotional responses
 Frustration

 Inappropriate behaviour

 Lack of concentration

 Confusion and indecision

 Disappointment

 Anxiety/nervousness

 Over-sensitivity

 Withdrawal

 Aggression

 Anger
Positive emotional responses
 Acceptance and acknowledgment of the problem

 Positive change to behaviour-

 Perseverance

 Proactive and methodical decision making

 Continuous improvement

 Excitement

 Self-control

 Motivation

 Channelled energy

 Pragmatism
The table includes examples only, as there could be a wide range of responses from students.

Personal stressor What is your stress response Actions/methods to address

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 i) Review the following list of needs and choose at least three that most trigger your emotions when
you don’t get these needs met. Consider this question in the context of the workplace.

Acceptance Variety
Being understood Predictability
Being in control New challenges
Attention Being loved/liked
Peacefulness Being valued
Order Being treated fairly
Safety Freedom
Respect Consistency
Being needed Being included
Being right Autonomy
Comfort Fun
Balance

Now complete the table below.

Write down each need you have chosen and why this need is important to you at work.
Also give an outline of the emotions triggered in you when you don’t get these needs met and ways
that you can control your emotions in the face of not having your needs met.
The table includes examples only, as there could be a wide range of responses from students.

Need and why this need is What is your emotional response Emotional control mechanism
BSBPEF502 Project Portfolio v1.1 April 2022 Page 8 of 17
 important to you at work when this need is not met?

j) What other criteria could you use other than those you created in your evaluation to determine
your own emotional strengths and weaknesses? For example: SWOT analysis

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Section 3: Personal emotional intelligence development plan
Based on the identified areas for improvement and/or gaps, list at least five activities that should improve
your ability to identify and respond appropriately to a range of emotional expression through self-
reflection and feedback from others.
Enter the activities in order of priority.

Identified area of Briefly describe why Actions to improve area of emotional intelligence
emotional intelligence you have identified development
development this as a priority

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Section 4: Team emotional intelligence development plan
Complete the following tables for two team members after the roundtable discussion in the role of their
manager.

Team member 1:

Summary of this
person as per their
personality profile
discussed at the round
table (emotional
responses, beliefs,
identified strengths
and weaknesses):

How can you create

opportunities for this
person to express their
thoughts and feelings
in the work team that
best suits them?

How can you show

consideration to this
person when making
decisions that affect
them as their manager?

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 Identified area of Briefly describe why Actions to improve area of emotional intelligence
emotional intelligence you have identified development
development this as a priority

How could this person build further productive relationships within the team?

How can this person maximise their contribution to the team and increase work outputs?

How can this person’s strengths contribute to reaching team goals?

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 Team member 2:

Summary of this
person as per their
personality profile
discussed at the round
table (cultural
behaviours, beliefs,
identified strengths
and weaknesses)

How can you create

opportunities for this
person to express their
thoughts and feelings
in the work team that
best suits them?

How can you show

consideration to this
person when making
decisions that affect
them as their team
leader?

BSBPEF502 Project Portfolio v1.1 April 2022 Page 13 of 17

 Identified area of Briefly describe why Actions to improve area of emotional intelligence
emotional intelligence you have identified development
development this as a priority

How could this person build further productive relationships within the team?

How can this person maximise their contribution to the team and increase work outputs?

How can this person’s strengths contribute to reaching team goals?

Section 5: Reflection
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Answer the following reflective questions:

Which two tasks did you

complete? Note, they must
be different.

Task 1

Outline details of the

activity you completed
together.

How did this activity help

the team to achieve team
goals?

How did you model

behaviours that
demonstrate your emotional
intelligence during this
task? Provide at least two
examples.

How did this activity align

with the policy/procedures
of the business?

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 How did both of your team Team member 1:
members contribute
towards the team goal in an
individual capacity?

Team member 2:

Task 2

Outline details of the

activity you completed
together.

How did this activity help

the team to achieve team
goals?

How did you model

behaviours that
demonstrate your emotional
intelligence during this
task? Provide at least two
examples.

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 How did this activity align
with the policy/procedures
of the business?

How did both of your team Team member 1:

members contribute
towards the team goal in an
individual capacity?

Team member 2:

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