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QM Week 1 INTRODUCTION
QM Week 1 INTRODUCTION
Learning Objectives
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QC measures both products and processes for 1.3.1 Quality Assurance (QA)
conformance to Q requirements including both the
specific requirements prescribed by the product
specification and general requirements prescribed by Any action directed toward providing
QA, through this process: consumers with products (goods &
services) of appropriate quality’ and
1. Identifies acceptable limits for significant Q meet consumer requirements.
attributes;
QA is usually measurement and
2. Identifies whether those limits (conform to inspection activity before and
requirements) or fall outside the (exhibit defects); during execution of manufacturing
or service associated with.
3. Act on the differences.
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E.g. Principle 1 –
1.4.3 TQ Techniques Researching TQ Practices
customer needs
• Include a wide variety of tools to plan work
activities, collect data, analyse results, Support
monitor progress and solve problems.
• One of the most important techniques – basic E.g. Principle 1 – TQ
statistics.
Survey; Interview Techniques
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Strategically
Continual
Long-term
End of Topic 1
process
based commitment
improvement
THANK YOU!!!!!!!
Customer Unity of
Teamwork
focus purpose
Employee
Obsession Education &
involvement &
with quality training
empowerment
Freedom
Scientific Peak
through
approach performance
control
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