AMENDMENT HISTORY

Rev. Approved by Signature

Date Description of Change Prepared by Signature
no.

Initial Release of Management Resident Manager

00 15.11.2016
Document Representative

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1. PURPOSE:

To ensure non-conforming services are controlled to prevent them from impacting on quality and to ensure that
potential/actual problems and opportunities for improvements to processes and the overall IMS are identified and
responded.

2. SCOPE OF APPLICATION:

Applicable to the staff responsible for identifying, investigating and taking action in order to address non-
conformances, arising from internal audit, customer complaints, observations during general working practice or
product non conformance noted during inspection.

3. RESPONSIBILITY:

All Employees

Incharge - MR

4. PROCESS
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Responsibility Input Process Flow Output Document No.
Reports on
internal Identify the Nonconforming Product / Non
Incharge - MR nonconformity conformance --
Material / Service / Customer complaints
/ Customer Details
Complaints
Incharge – MR
Non
conformance Communicate to Concerned person for the
Root Cause
product / reason of non conformance and decide the --
Analysis
material / root cause of the problem
service

Incharge – MR
Corrective
Root Cause Plan and prepare a appropriate course of
Action SAL-FRM-002
Analysis action to stop the problem occurring Report

Incharge – MR
Evaluating appropriate action to prevent Corrective
Corrective
occurrence of potential nonconformities Action SAL-FRM-002
Action Report
Report
and implement the preventive action taken

Incharge – MR

Documenting the results of analysis of Corrective

Corrective
potential root causes and the actions taken Action SAL-FRM-002
Action Report
Report

Incharge – MR
Not Ok 

Corrective Monitor the Verification

results of --
Action Report of Results
actions taken

Incharge - MR
Ok 

Review preventive action results in the

management review meeting to determine
Corrective MRM
if desired results were achieved MRM-FRM-001
Action Report minutes

Regularize, Do PDCA

5. Reference Documents:

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QF-SAL-002 Corrective Action Report

MRM-FRM-001 Minutes of Management Review Meeting

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