Participant #_3____(type: novice/expert)

System design group:

User Satisfaction survey (adapted from System Usability Scale, Brooke, J. (1986))

Strongly Strongly
Disagree 2 3 4 Agree
1 5
1. I think that I would like to use ✓
this website/system for booking/
reservation related matter.
2. I found the website/system ✓
unnecessarily complex.
3. I thought the website/system ✓
was easy to use
4. I think that I would need the ✓
support of a technical person to
be able to use this
website/system.
5. I found this website/system was ✓
easily moved through without a
lot of backtracking or data re-
entry.
6. I thought there was too much ✓
inconsistency in this
website/system.
7. I would imagine that most ✓
people would learn to use this
website/system very quickly.
8. I found the system/website very ✓
awkward to use.
9. I felt very confident using the ✓
system/website.
10. I needed to learn a lot of things ✓
before I could get going with this
website/system.

What did you like best about the site? View purchased coupon page

What did you like least about the site? The view profile page

If you were to describe this site to a

colleague in a sentence or two, what Coupon website which sells coupon or vouchers
would you say? for travelling or tours

Do you have any other final comments or Very easy to use coupon purchasing app but I
questions? think there should have been comments area on
coupon page where users could share their
reviews using any picture or video.