QUANTITATIVE RESEARCH PROPOSAL REPORT ON

ANALYSIS OF SOFTWARE AUTOMATION

Pritee Gavande
31 Lower Drumcondra Road, Dublin 9
+353 0894172553
pritee6594@gmail.com

M.Sc. in Information System with Computing

Module Leader: Dr. Amir Esmaeily

Date

Scopus
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approach that is geared at developing the

virtual workforce capable of automating
repetitive, manual and error prone
Abstract activities. In this context, it becomes

The processes underlying Robotic Process imperative to mention that successful

Automation (RPA) refers to the novel automation tasks require the prior

technological approaches that are geared knowledge regarding the potential of

towards the development of the virtual automation via the training and testing of

workforce imbued with the features enabling robots and continuous navigation of their

the automation of manual, repetitive and performances. It is amongst the most

error prone activities on the part of humans. advanced technologies of the recent

In the context of the given research study the times seamlessly blending the disparate

emphasis is laid upon the factors geared at cross disciplinary fields of Mechanical

improving the life cycle of processes Engineering, Communication

associated with the RPA via the successful Engineering, and Information

prioritization measures in the case of the Technology. It involves the successful

business activities. The factors underlying combination of both hardware and

the improvement of the RPA lifecycle has software over a graphical user interface

been ascertained in view of the manifold (GUI) alongside with the relevant

advantages offered by the successful RPA automation and networking technologies

implementation empowering productivity to manage simple activities. The

and efficiency of the processes while having successful integration of RPA offers

diminished cycle time thereby leading to the manifold advantages in terms of process

efficiency of the business processes. advantages arising due to increased data

security and productivity, increased
[Keywords: Robotic Process Automation,
accuracy, diminished cycle time and
RPA life cycle, Prioritization, efficiency,
augment business efficiency.
cycle time]
1.1 Background Study

1.0 Introduction
The processes underlying “Robotic Process
The Robotic Process Automation (RPA)
Automation (RPA)” is a novel approach that
refers to the novel technological
primarily involves software based

automation robots to perform
involving human labor. The implementation
of such technologies leads to the reduction
of errors arising within the human activities
thereby freeing personnel involved from the
unrewarding tedious repetitive tasks. The
virtual bots under consideration mimic
human behavior and actions within the
imbued graphical user interface (GUI) and
thereafter automate their corresponding
execution. This leads to the corresponding
alleviation of the required workload imposed
upon the human workforce. Its design
considerations entail the relevant factors of
“outside-in” approach in place of the
conventional “inside-out” approach in the
case of improving the functionalities of the
information systems. It involves
application of technologies to ascertain
suitable software robot configurations that
are equipped with facilities of capturing and
interpreting the existing applications thereby
facilitating the transaction processes, the
manipulation and communication of relevant
data with other existing software systems.
This, will in turn, lead to the overall
improvement of the process performances
associated with the systems while generating
great savings pertinent to the costs involved.
The traditional methods of training of RPA
bots involve training via the use of software
3
tasks codes or flow charts that predefine the
conditions of user interaction with the RPA
system. It has been widely acclaimed that
the successful incorporation of RPA systems
perform exceedingly well within the
industries such as healthcare, banking and
insurance industries. Nevertheless, it has
been widely acknowledged that there exists
a dearth of relevant theoretical research
literature that underpins the techniques
associated with RPA processes thereby
facilitating their application scope within the
aforementioned industries. The forthcoming
section of the aim and objectives amply
substantiate the challenges and issues
entailed with the successful RPA systems
implementation within the industries.
the
1.2 Aim and Objectives
Aim
The primary aim of the research study
context is to ascertain the factors enabling
successful prioritization of tasks by the
successful implementation of RPA systems
within the industries.
Objectives
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Based on the aim of the research study some successful prioritization of the
research objectives have been formulated business activities?
which are given as follows  Illustrate the underlying
(procedural/declarative) process
 To investigate the relevant factors
mining techniques that facilitate
underlying RPA systems
successful prioritization of activities?
implementation that augment the
efficiency within the industries
 To elucidate the factors enabling
successful prioritization of tasks by
successful RPA implementation
 To ascertain the factors underlying
process mining techniques that
enables successful prioritization of
relevant activities
 To investigate the factors underlying
process mining RPA applications
that stimulate operational efficiency
and cost reduction
 To analyze the factors that are aimed
at improving the RPA process life
cycle

1.4 Research Questions

Based on the above mentioned objectives

and aims the research questions have been
developed to streamline the research study
and clarify the problems associated with the

 What are the relevant RPA process

mining techniques that enable

2.0 Literature Review
2.1 Introduction
The Literature Review underlying the topic
has been prepared to elucidate the detailed
study pertinent to the research study context.
Given the topic, several researchers have
carried out their own scholarly studies to
shed light to every aspect underlying the
topic in explicit details. The section of
literature review has been prepared to mould
the backdrop of necessary perspectives
corresponding to the research study area
based on the holistic analysis and study
conducted by the various authors that serve
to cater the necessary insights associated
with each area pertinent to the research
study. In order to discern the critical areas
associated with each area of the research the
literature analysis is required.
2.2 Concept of IV and DV
In the context of the given research study
under consideration, the independent
variable that has been considered is the
variable of process identification or process
mining and the dependent variable under
consideration comprise the various RPA
processes involved such as the process
discovery, process analysis, the redesigning
process, the process implementation and the
5
variable of monitoring and controlling of
Processes. The variable of process discovery
underlines the in depth overview of the
processes adopted by any organization. The
variable of Process Analysis underpins the
analysis of potential impact attributed with
the RPA process implementation. The
process redesign variable underlines the
process of generating the RPA based
automated systems. The variable of Process
implementation underlines the factors
associated with the implementation of the
RPA based automated systems. The variable
of Process monitoring underlines the factors
of proper monitoring of the deployed RPA
based automated systems under every
possible circumstances of the environment.
2.3 Empirical Analysis
According to the researcher [1] it has been
emphasized that the adoption of the RPA
processes within the business settings entails
the configuration of automated systems to
perform tasks that was previously achieved
through manual labor. The author has
accentuated the benefits associated with
successful RPA implementation in light of
improved efficiency of business, increased
productivity, increased data security and
increased accuracy of operations while
reducing the associated cycle time. It has

been emphasized by the author that the RPA
processes underline several benefits while
incurring minimal process changes. It has
the advantages of automating the business
processes while curtailing the delivery time
and incurring increased productivity of
business. Nevertheless, the challenges
entailed with successful RPA adoption and
implementation has been highlighted by the
author. In this regard, it has
emphasized by the author that the challenges
successful RPA implementation involves the
requisite knowledge on the part of the
organization to successfully manage RPA
implementation within the organizational
setup in order to derive optimal results. In
this context, the proposed solution that has
been suggested by the author involved the
identification of the most appropriate RPA
processes that can be invoked within the
Business Process Management
practices. The above literature analysis will
facilitate the prioritization of
business tasks in view of justifying the
appropriate approach in Business Process
Management (BPM) practices.
schematic diagram outlining the business
processes within the RPA framework has
been given below
6
Figure 1: Overall RPA process
framework for the analysis and
classification of Business
(Source: Adapted from Bourgouin, Leshob
been
and Renard, page number 2)
According to the researcher [5], it has been
argued that the RPA processes allocate the
necessary virtual workforce to automate
repetitive, manual error prone tasks on the
part of the humans. It has been emphasized
by the author that the successful automation
processes requires the effective training
measures to be imparted to the robots while
continuously navigating their performance.
(BPM) The author has thereafter emphasized the
role of process mining within the lifecycle of
relevant RPA processes. The above said measure is
accomplished by keeping abreast with the
suitable RPA initiatives. It has been argued
The by the author that process mining measures
when properly invoked within the
organizational setup supplies the fact based
and visual proof attributed with the
automation capabilities and facilitates the
prioritization of the relevant business

activities. Moreover, it has been emphasized
by the author that the incorporation of
process mining techniques facilitates the
analysis of the actual business processes
flow in view of deciphering concealed
undesirable process patterns, associated
compliance issues and bottlenecks within
business operations. It has been emphasized
by the author that the incorporation of
process mining software enables the
navigation of deviations from ideal business
processes by detecting the root cause of
inefficiency within the business processes.
The above literature analysis will facilitate
the successful prioritization of tasks in view
of adopting the suitable underlying
procedural/ derivative process mining
techniques that, in turn, stimulates
organizational performance.
According to the researcher [6], it has been
emphasized that the lifecycle associated with
any Robotic Process Automation (RPA)
projects commences with the analysis
pertaining to the process of automation. In
this regard, the process becomes extremely
cumbersome and time consuming as the
ascertainment of the practical settings is
often reliant upon the relevant study
attributed with process documentation. It has
been pointed out by the author that
documentation measures carried out in this
7
light is often inaccurate or incomplete as
such that certain documentation are
incomprehensible as well. It has been
emphasized by the author that the
deployment of RPS based automated
systems as such within the production
environment entails a high degree of risk.
Therefore, it becomes imperative to analyze
the process and its subsequent design at the
initial stages. The relevant RPS processes
involving behavioral monitoring and process
discovery with relevant emphasis upon
evaluation of the various processes have
been emphasized. The primary objective
underlying the initial life cycle analysis of
the RPA projects have been ascertained on
grounds of significant cost savings, quality
improvement and agility of execution of the
RPA projects. The above said literature
analysis will facilitate the prioritization of
the relevant business tasks by enhancing the
RPA process life cycle.

2.4 Literature Gap
Given the above literature analysis the
factors beneficial factors associated with the
RPA process implementation have been
ascertained in view of the prioritization of
the relevant business tasks via the principles
of process mining involving the processes
that are geared towards discerning the
concealed patterns within the business
processes and detect the bottlenecks
associated with the business processes[11].
In this context, the relevant procedural/
derivative approach towards process mining
techniques have been ascertained and the
corresponding measures involving detection
of constraints or the development of the
procedures underlying workflow have been
underlined with the view of improving the
RPA process life cycle thereby facilitating
the successful prioritization of the associated
business activities. Nevertheless, the aspects
underlying solid theoretical foundation of
the RPA principles that enable the objective
description underlying its development and
application have remained largely
untouched. This can have pivotal
implications in regards to the requisite
knowledge required on the behalf of the
organizations to successfully implement
RPA principles with the view of procuring
optimal business results within the
8
organizational context. The above
mentioned consideration can have pivotal
implications circumscribing the
development of the RPA process life cycle
thereby rendering efficiency in its operation
with minimal process delays. This is a
significant aspect underlying the research
study context that requires further study and
research.
3.0 Research Methodology
3.1 Introduction
The chapter on Research Methodology has
been prepared to underline the methods that
have to be adopted for the successful
conduct of the research. In the context of the
given research study context, the secondary
method of data analysis has been considered
wherein the material underlying the research
study context has been procured via the use
of online articles, books and journals [12].
Furthermore, the primary analysis of the
data has been ascertained has been carried
out via the purposive sampling approach
involving the selection of individuals for
interviews. The proposed research study is
based upon exploratory studies grounded
upon the descriptive design approach of
research methodology.
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3.2 Research Design aspects of data analysis based upon the

primary and secondary data sources have
The research design refers to the technique
been considered. The primary analysis
that is deployed by the researchers to
corresponding to the data has been procured
ascertain the relevant choice of research
by adopting the maximum variation strategy
approach out of the available ones. In the
wherein the criterion involved is the
case of the given research study context the
differentiation of the interviewees based
exploratory studies underlying the research
upon which variability attributed with the
body is grounded upon the descriptive
data has been maximized. The criterion that
design approach of research methodology
has been considered here comprise the RPA
based upon both the qualitative and
work tasks whereupon the goal associated
quantitative analysis. The given data that has
with the research is the ascertainment of
been used are the relevant books, online
holistic experience level associated with the
articles and journals. Furthermore, the
RPA process mining measures within the
quantitative analysis pertaining to the data
considered case company. The secondary
has been carried out by considering the
analysis that has been undertaken within the
purposive sampling approach involving the
given research study comprises the
selection of individuals for interview.
development of holistic perspectives and
3.3 Research Method insights based upon the study of the various
journals outlined in the literature review
In the given research study context, the
section.
exploratory analysis of the data procured
from secondary data collected sources 3.4 Research Limitations and Potential
comprising the online articles, books, Artefacts
journals and websites. In this regard, both
In the context of the given research study the
the qualitative and quantitative methods
limitations associated with the research in
associated with data analysis have been
terms of time, availability of potential
employed. The given research study falls
resources have been identified beforehand.
under the exploratory analysis approach
The future potential directions based on this
which is aligned with the descriptive
research study can be ascertained in terms of
approach of research methodology. In this
the improvement of the life cycle of RPA
regard both the qualitative and quantitative
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