Professional Documents
Culture Documents
2021 Certcompliance
2021 Certcompliance
2021 Certcompliance
CITIZEN'S CHARTER
2021 (2nd Edition)
Eslabish. opeEte and maintain government arsenal
Fomulale pans and programs to achieve sef-sufiiciency in arms
monars and otherweapons and mlnlons
Des9n deverop. manulacture prccure, slockple and allocale ams
mortars and orher weapons and muntions wlhoui the necessity of
obtaining any pemts or l@nses
Devse ways and means for lhe eiicieni mobiizaton oi the civlan
nduslry 10 augment lhe p.oduciion ot the A.sena i.
tmes of
l. Mission:
To desig. ,nanuraclure, prccure, slockpie and allocate smal arms
weapons. ammunition lor rhese weapons and other mlnitions ior the aFP,
PNP and othergovernmenl lawenrorcement agencies and lo se land expon
Service Pledge:
We the offcals and personnel oi the Governmenl Arsenal (GA)
commt ourselves to discha.ge o!..espective duties and rcspons blities wilh
ltmost responsibilty. integrly, loya ty, and etrciency lo enable GA povde
qualily producls and limey seNces to lhe sallsfacllon of its externa afd
inlernal cuslomers at €duced '-s1 and adopl necessary changes lo
continualy mprove producls and seN@s.
A. On Product Lines
ExternalServices
lssuance of Small Arms Ammunition
Familiarization Firing
EducationalTour
QualilyAssurance Dv sion
25-26
27-29
lssuan@ of Cerlifr cate ol Employment and 30
31-32
33
lssuance of Supplies, Matenab
And Equipment (Sr',lE)
34 35
Semi-Expendable Suppiies 36
38
Oulpalient Medi@l Seoices
(Emeqency andCof sulialion)
Government Arsenal
External Services
1. lssuance ofSmallArms Ammunition (SAA)
rssr-A F nisried ammun ion to AFP
Pranninq and Losist6 DLVson (PLD)
G2G Governm€nttoGovernmenl
CHECKLISTOF REOUIREMENTS
cearancero ssue Hau ns Advlce
I-CLIENT STEPS NS
2. Familiarization Firing
Conduct Familiarization Firins for tilarkshanship T.aining
1)
3. Testing (Laboratory and Ballistic) Service
CondLct Laboratory and B, isli. Tesls oISma ArmsAmmunilion
Oualrtl] Asslrance D v son (OAD)
12
3 s I
I s
2
16 000
lhe oAD
TESTING EXPENSES (TEST BARREI METHO D)
62137
I 294 26
1 294 26
414 23
Tes!
Ies
!!]!1.?91.r6
525 96
PressureTesl Casuahy-Iesl
t!sr.!!. 1? Phpls 953 44 Php4 297 06 Php23,21J 94
,|i€s106 Php31,750.34
5 56MM, M355 r,.1os a; l Phpa,,za7.da
19 4os 44 Php27 303.52
a. On-the-Job Training
Offer On the Joblrain ng
Trai.ing and Career Development Section, Admin stratve
Division (TCDS AD)
II llll,l+
(M so)w th
3
TcDsat
5. Educationa! Virtual Tour
Co d \rEdJ.dto o P d.r -or r
CLIENT
STEPS
AGENCY
ACTIONS
i;;; PRocEssrNG PERSON
RESPONSIBLE
2. 2.1 Conduct of
vidual
-
out Pat €nt Record (1 onlinar c9p!L
qjn!ql89!!11 (1 cigLlr3 csP,
CLIENTSTEPS AGENCY
ACTONS
r ssue parenrs None NuEeanDuty
GA lntkmary Oulpat'ent oenlal Setuices Fe* and Charges
Ndn- GA SeniorCitizen
Patients i (Less2o%)
132 0A t59 00
2t6 00 112 AA
90 00 103.00 36 40
t LighlClrnO ,i5ao t6o oo 203 oo
11520
7. Outpatient Medical Services (Emergency/Consultation)
Refder MedicalSeruices
FFESTO PROCESSING
*".= 21
GA lnlirmary outpat enr tlledrca I services Fees and charges
r 50.00 50 00
96 00
o,/gen
120 00 11520
222 AO
upper/Lower Extremities
222 0a 213 60
120 AO ilsr0 i
2r3 60 l
222 AO
120 00
222 00
Sku I
222 0a
KIJB 120 00
120 0c
Electroardioqram (Ecc) 204 30
Government Arsenal
lnternal Services
l.Acceptance lnspection
conducl A€eptance lnspecton of Finrshed canidges
G2C GovernmenlloCilizen
Carindge Assemb y and Paclaq nq D v sof (CAPD)
CHECKLIST REQUIREfi ENTS
A.ceplan.e lnspecl on Test Requeel RequesnnqDvson/Of.e
CLIENTSTEPS
FEES TO PROCESSING PERSON
TIME RESPONSIEILE
2
2 Claims for Retirement
Process Cam ror Retiremenvsepa@l on BenenG
FEES
11
Buiding.
S!pply
i;nd,ns-lN@
rhe Gsls
to GSIS
3. lssuance of Certificate of Employment ancl Service Record
lssue Cerlircate or Enployment (coE)and sefrLce Record (sR)
CHECKLIST OF REOUIREMENTS
I 11
l2
coE/sR
Buldrng
t3
COE/Seruice
Provlde Vehicle lo GA Personnelfor Ofiic a Business Oulsidelre Camp
CHECKL ST OF REOUlREMENTS
Trave Order/ Letler Order (i onql.alcopy per Otrce of the Superinlendenl
passenger ic uding rhe drver)
TrpTickei (2 origina 6pies) TMS
CLIEI'TSTEPS i A FEES TO PROCESSING
RESPONSIBLE
1I
12
(ADA)
Tlr,4S AD lor
5. Claims Processing
Processes Paym Dsb!.sementVouchers, Purchase orderc and Job orders.
TOTAL
6.1 lssuance ofSupplies, Materials and Equipment (SluE)
13
(RsOrStorek
I
-t"*
6.2 lssuance of Supplies, Materials ancl Equipment {SlVlE)
lssue Semi Expendab e Supplies
P afn ng and Logstcs Dvision (PLD)
s/o
6.3 lssuance of Supplies, Materials and Equipment {SlvlE)
sao
7. Dental Service
Render DentalSetu c.,.s
GovernmentA6ena
Cl.ssifti
-rypeofTransaction: G2C GovernmenlloQilizen
21
8. Outpatient Medical Services (Ernergency and Consultation)
Render OLtPat ent M€dica Servlces
covernmenl Areenal (cA) irnma
89 9,q9399q
OulpatienUEmerqency Room
(ER)
CLIENT STEPS AGENCY FEES TO PROCESSING
ACTIONS BE PAID TIME RESPONSISI-E
23 Gve
None
EXPECTED CONCERNED
(q2c)
(G2C)
The reason otr tre revision or crienr steps lor D€nra & ourPar€nl M€dca s€ruices under
enerna setuiBs is thar the cA lnfrmary sno onger acceprng non arsena pal€nls/payng palienrs
since lhe pandemc shn€d for s:lety and secudty purposes, thus the labe ol rees 6nd charq€s for
setuices were not included aiynore
Feedback and Complaints
acceptance lnspection
oua iVAss!€nce Div s oi (aAD)
Conlactlnro {047) 244-5626 ocal 6226
ARTA : comolainls@arta.oov oh
CCB, PCC, ARTA
PCC :8888
CCB :0908'881-6565(SMS)
4?PROYED / DISAPPROVED:
//
/'4L - L L-I
inud Xurrrr v nlslxrxreo
Prepared by
GOVERNIIIIENTARSENAL
Camp Gereral Antonio Luna. Lamao, Limay
Tel. No.: (047) 244-5626 local 6218
(447) 244 6424
ww.arsna.mil.ph