Senior Project Manager

Job description

As a Senior Project Manager, you will work within the Delivery function of the Customer Success Department, driving and executing large digital
customer-facing projects and engagements.

You will have a high degree of autonomy in managing the customer making sure that the project or the engagements are running smoothly and
are in synchrony with the broader programme of work, and you will be instrumental in opening the road to new opportunities with the customer.

You will produce and maintain project estimations and plans, as well as statements of work and change requests, in consultation with the
Customer Success Leadership team. Your project teams can consist of many professionals who you will drive in delivering value to our
customers, whether it is in the form of a state-of-the-art solution or high-quality assessment and consultancy.

Qualifications

5-8 years experience

Can demonstrate experience in financial sector
Can demonstrate experience in startup/scaleup environment
Managed a programme
Agile coach experience is beneficial
Bachelor's degree
Professional working proficiency in the English language (ILR 3 or equivalent)
FOR LONDON ONLY: Full professional proficiency in the English language (ILR 4 or equivalent)

Competencies / skills

Functional/technical skills

Use of Tools and Methods:

Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related
to those tools, and leads tutorials on best practices for using software tools
Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties
more efficiently and effectively- strongly promotes agile philosophy and ways of working
Financial Management:
Able to create tools and processes around internal and external reporting
Able to support strategy discussions based on reported data
Able to address issues based on data
Ensures effectiveness of the project (productivity/billability for company)
Client Management:
Able to spot business development opportunities and involve relevant people
Able to design and facilitate client workshops
Able to spot potential issues and minimise the impact by effective management
Able to handle large transformation programme within one customer
Able to work with senior stakeholders to define long term programme strategy
Project Team Management (internal):
Effectively manages project team and resolves issues
Takes initiative to identify potential resources before liaising with resourcing team
Trains team members in scrum methodology
Manages multiple teams in a large programme or multiple projects
Change Management:
Is comfortable with ambiguity and rapidly changing environment
Able to influence and drive change
Can identify potential changes as risks before they occur
Able to mitigate the impact of changes and replan accordingly
Able to improve change process
Risks and Issues Management:
Manages risks and issues on project level and program level
Business, product and industry knowledge

Has a high level understanding of Backbase products and services

Has specifically worked in at least one of the domains - Retail, Business or Wealth and has expertise over it

Backbase Generic Competencies

See here for details