Practicum Report - Nur

UNIVERSITI MALAYSIA SABAH
FACULTY OF BUSINESS, ECONOMICS AND ACCOUNTANCY
PRACTICAL TRAINING REPORT
BC 30006
AMANAH SAHAM NASIONAL BERHAD
Permodalan Nasional Berhad
NUR IZZATI HUSNA BINTI ROZAIDI (BB19110109)

HE05
PLANNING AND DEVELOPMENT ECONOMICS
25THJULY 2022 - 16THOCTOBER 2022
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FINAL REPORT DECLARATION
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ACKNOWLEDGEMENT
First of all, thank God for being given the opportunity to carry out this industrial
training and given the strength to finish the industrial training and report successfully.
This practical could not be implemented without the full support of Amanah Saham
Nasional Berhad (ASNB) which has given me the opportunity to be part of this
company for three months.
Next, I would like to thanks to my working supervisor, Madam Joyrena and
Madam Law Siew Ping for the opportunity given and good guidance as well as
providing a truly meaningful experience throughout the internship period despite their
busy schedule. I am thankful and grateful for the cooperation of the ASNB staff
towards me for three months which was really meaningful and the guidance given
regarding the company.
In addition, many thanks to my academic supervisor, Madam Diana who is my
coordinator for this industrial training. Thank you for the guidance and support given
to continue this industry training successfully. Not forgetting also many thanks to all
the lecturers at the Faculty of Business, Economics and Accountancy who taught a lot
and contributed throughout studying at Universiti Malaysia Sabah.
Last but not least, appreciation goes to my family and friends who provided
support and encouragement throughout the internship. I gained a lot of experience
through friends who shared their experiences in undergoing industrial training.
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Table Of Contents
CONTENTS PAGES
PART I : INTRODUCTION
1.0 Background of Amanah Saham Nasional Berhad Miri
2.0 Main Activities of Amanah Saham Nasional Berhad Miri
3.0 Organizational Chart of Amanah Saham Nasional Berhad
Miri
PART II : LEARNING PORTFOLIO

2.1 Week 1 :
2.2 Week 2 :
2.3 Week 3 :
2.4 Week 4 :
2.5 Week 5 :
2.6 Week 6 :
2.7 Week 7 :
2.8 Week 8 :
2.9 Week 9 :
2.10 Week 10 :
2.11 Week 11 :
2.12 Week 12 :
PART III : SUGGESTION AND CONCLUSION
3.1 Suggestion
3.2 Conclusion
REFERENCES
APPENDICES
 Appendix A : Attendance Record
 Appendix B : Resume
 Appendix C : Practical Training Placement Letter from
Company
 Appendix D : Other Relevant documents
 Appendix E : Weekly Report / Task Performed
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PART I : INTRODUCTION
1.0 Background of Amanah Saham Nasional Berhad Miri
AMANAH SAHAM NASIONAL BERHAD

Permodalan Nasional Berhad
Permodalan Nasional Berhad (officially abbreviated as PNB) was established on March
17, 1978 as an instrument of the country's New Economic Policy (NEP). Over the past
four decades, PNB has grown to become the largest fund management company in
Malaysia. Keeping focus on the PNB mandate, they strive to enrich the lives of
Bumiputera and all Malaysians for the prosperity of the country. PNB was established
on 17 March 1978 as one of the instruments of the New Economic Policy (NEP) to
replant the economic imbalance in Malaysian society. The Bumiputera Investment
Foundation (YPB) was established in early January 1978 to formulate policies and
guidelines for Bumiputera equity investment participants. To implement its policy, YPB
established PNB as a wholly owned subsidiary.
Permodalan Nasional Berhad (PNB) is one of the largest fund management
companies in Malaysia with assets under management (AUM) of RM322.6 billion (as of
31 December 2020). PNB's portfolio includes strategic investments in leading
Malaysian corporates, global equities, private equity, real estate and fixed income. The
Fund Manager, ASNB, is a wholly owned subsidiary of Permodalan Nasional Berhad
(PNB). ASNB was established on 22 May 1979 as a unit trust management company
under PNB. After more than 40 years in the industry, ASNB now manages 16 funds
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worth RM277.86 billion as of the last record date of 31 December 2021. Starting with
the launch of its first unit trust fund in 1981, ASNB currently manages 16 unit trust
funds consisting of 6 fixed price funds and 10 variable price funds.
ASNB offers fixed price unit trust funds namely Amanah Saham Bumiputera (ASB),
Amanah Saham Bumiputera 2 (ASB 2), Amanah Saham Bumiputera 3 – Didik (ASB 3
Didik), Amanah Saham Malaysia (ASM), Amanah Saham Malaysia 2 – Wawasan ( ASM
2 Wawasan) and Amanah Saham Malaysia 3 (ASM 3) as well as variable price trust
units namely ASN, ASN Equity 2, ASN Equity 3, ASN Equity 5, ASN Equity Global, ASN
Imbang 1, ASN Imbang 2, ASN Imbang 3 Global, ASN Sara 1 and ASN Sara 2. These
funds function as investment instruments to help Malaysians plan their future financial
needs.
ASNB also provides an extensive network of channels to make it easier for
investors to make their investment transactions. The facility is available at 32 ASNB
branches and at over 2,700 ASNB agent branches nationwide. In addition, ASNB
provides selected online transaction facilities through the myASNB portal and mobile
application www.myasnb.com.my. ASNB agents also provide online investment
facilities through internet banking portals such as Maybank2u, CIMB Clicks, RHB Now,
Affinonline and HLB Connect. Additional investments can also be made at all Maybank
and CIMB Bank ATM machines.
1.1 Mission of Amanah Saham Nasional Berhad Miri
 "To increase the economic wealth of the Bumiputera community and all
Malaysians, for the sake of national prosperity."
1.2 Vision of Amanah Saham Nasional Berhad Miri
 "To be a Distinctive World Class Investment Institution."
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1.3 Values Amanah Saham Nasional Berhad Miri
Value Chain : Our value chain reflects the interconnectedness of what we do
and who we do it for. From our unit holders to our investments – we strive to
bring positive social and economic impact along our entire value chain.
 PRUDENCE : We exercise prudence and do not compromise on integrity in
safeguarding the wealth of our unit holders.
 ADAPTABILITY : We strive to develop adaptability and nimble ways of
working to suit the constantly changing environment.
 COLLABORATION : We cultivate a culture of collaboration, mutual respect
and empowerment in achieving our shared aspirations.
 EXCELLENCE : We continually strive to achieve excellence through
competent execution of our mandate.
2.0 Main Activities or services provided by Amanah Saham Nasional
Berhad Miri
There are several main activities carried out by the ASNB company not only in the Miri
branch but also all the ASNB branches, which are :
2.1 Registration of ASNB account
The account registration that can be implemented is the registration of adult and smart
teenage accounts. A teenage smart account can be opened as early as one month
after birth. The initial investment for ASNB account registration is a minimum of RM10
and a maximum of RM25,000 per day. Here I state the reference from the ASNB
regarding the registration of adult accounts and also teenage wise.
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2.2 Subscription of Investment
As is known, the main activity of the Amanah Saham company is a medium or place to
invest money for future savings. The money invested will increase with dividends and
also bonuses given by ASNB.
In addition, in this subscription of Investment also include the EPF’s members’ of
investment scheme. The EPF Members' Investment Scheme is a facility and one
investment method for members of the Employees Provident Fund (EPF) to invest in
ASNB's unit trusts. The investments are subject to the EPF's terms and conditions and
for registered unit holders aged 18 years and over (Akaun Dewasa).
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Next ,the third step to increase investment is through the Salary Deduction Scheme.
The SIP (Systematic Investment Plan) Salary Deduction Scheme is available to
facilitate ASNB unit holders to increase their investments without having to visit any
ASNB branch or agent. The available trust funds for SIP are ASB and other fixed price
funds (ASB 2, ASB 3 Didik, ASM 2 Wawasan & ASM 3) as stipulated by ASNB from time
to time, subject to the available units for the respective funds. Only those unit holders
who meet ASNB’s eligibility criteria can participate in the SIP scheme.
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2.3 Redemption
2.3.1 Redemption of Investment
Redemption of investment is a service provided by Amanah Saham Nasional Berhad.
Investors who have invested in Amanah Saham Nasional Berhad can withdraw their
money for their own use if needed. The investor only needs to come to Amanah Saham
Nasional Berhad branches or Amanah Saham agents such as Maybank, RHB Bank, Am
Bank and Pos Malaysia.
2.3.2 Redemption of Certificate
The redemption of this certificate is the issuance of a loan certificate by Amanah
Saham Nasional Berhad to investors. If the investor wants to make a redemption
certificate, just fill out the form and it will be sent to the counter for the redemption.
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2.3.3. Redemption of EPF Investment
Redemption of EPF investment is for EPF investors who are registered with Amanah
Saham Nasional Berhad. This investor keeps EPF money in Amanah Saham Nasional
Berhad. This invested EPF money can be withdrawn when the age of the investor has
reached 55 years, the same as the EPF withdrawal conditions.
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3.0 Organizational Chart of Amanah Saham Nasional Berhad Miri
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PART II : LEARNING PORTFOLIO
2.1 WEEK 1 ( 25 JULY 2022 - 29 JULY 2022)
DATE TASK PERFORMED
 Report duty to the work supervisor
and be given an attendance card
punch on the first day of the
internship.
 The first task is to arrange the
customer's chair outside the ASNB
compound. Prepare for work
briefings. Introduced to all ASNB Miri
staff before starting the internship on
the first day.
 Before office hours start at 8:15
a.m. , a staff member has taught the
forms used in the ASNB service. For
25 JULY 2022 example Registration form,
information update form, HAPA form
(Grant of Trust and Declaration of
Trust), inheritance claim form and
redemption and additional
investment form.
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 Next, on the first day was taught to
guide customers who want to
withdraw money (redemption), and
additional investment (Additional
investment) by using a small form
provided by ASNB.
 Learned to assist customers in
updating personal information
through the update form (CCPO
Form). Learn how to use the kiosk to
check balances and print investment
statements.
 Arrange the chair outside the office
compound for customer.
 The second day started as usual, with
a briefing with the branch manager
regarding the ins and outs of
transactions and the progress of
ASNB staff every day.
 Introduced how to use a photocopy
26 JULY 2022 machine step-by-step.
 Introduced to the inheritance claim
form (T1 form) and assist the
customer to fill out the form by
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explaining the essence of the form
and the fields that need to be filled.
 Learning and knowing that charity
claims are only valid within 6 months
after death. A death claim requires
supporting documents such as a
Letter of Administration if the
deceased's investment money is
worth RM10,000 or more.
 However, if the deceased's
investment money is less than
RM10,000, then all that is required is
a relationship document to claim the
deceased's property.
 Taught by ASNB officers to send a
written check to the bank or ASNB
agent which is Maybank.
 Listen to the briefing delivered by the
branch manager as usual.
 Start the morning with handle the
customer and start to learn how to
register an ASNB account using the
kiosk.
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 Learn how to handle customers and
explain that if the customer has a
27 JULY 2022 Mykad, Mykid and debit card, they
can register their ASNB account using
the kiosk. However, if the customer
does not have a debit card, the
customer is forced to fill out a manual
registration form and is required to
make an appointment.
 Instructed to sort and batch forms
such as info change, subscription,
redemption, additional investment,
initial investment forms according to
certain classes and arrange them
according to the teller's name.
 A task was given by ASNB officer to
understand the concept of Waqf and
its requirements in order to be able to
promote Waqf the next day.
 The morning started by listening to
the briefing given by the branch
28 JULY 2022 manager about the improvement and
achievements achieved yesterday.
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 Start the day as usual by serving
customers and learn to check the
inheritance claim form (Form T1) and
death charity claim before giving the
number and sending it to the teller at
the service counter.
 On the fourth day of the internship, I
was instructed to scan the inheritance
claim form and send it to the ASNB
branch .
 There are many procedures that
should be emphasized before
scanning and sending the form to the
branch. For example, the form must
be stamped and arranged in order
starting with the claim form then
supporting documents such as death
certificate, relationship document,
heir identification card and also the
claim form checklist.
29 JULY 2022  The fifth day of the internship also
started as usual with a briefing with
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the branch manager and other ASNB
staff. The Branch Manager informed
that at 4:30 pm there will be a
monthly meeting for ASNB Miri
Branch.
 Start learning about Hibah Amanah
and Declaration of Trust (HAPA)
which, if Muslim, requires 2 witnesses
who have reached puberty. While for
non-Muslims, only one witness is
aged 18 and above and is not among
the beneficiaries. The form of
inheritance for people who are
Muslim is Hibah Amanah while the
form of inheritance for people who
are not Muslim is Declaration of
Trust.
 Start to identify the purpose of waqaf
and also the requirements needed in
the waqaf contract. Usually, people
who are old are easily attracted to
waqaf because for them this is the
only stock in the afterlife that can
help them when they are gone.
 Be the minute taker for the ASNB Miri
Branch monthly meeting. In the
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meeting that was attended, it was
possible to identify each KPI that had
been achieved by the ASNB Miri
branch and the achievement of the
Key Performance Index in the
previous months.
Activist Stage
On the first day of internship, trainee was instructed by the academic supervisor to
report duty to the work supervisor and be given an attendance punch card on the first
day of the internship. Trainee was introduced to working supervisor, namely Madam
Joyrena and Madam Law as well as branch manager and also Amanah Saham Nasional
Berhad Miri staff. The first task is to arrange the customer's chair outside the Amanah
Saham Nasional Berhad compound and then trainee and also all of the staff then
prepare for work briefings that delivered by Branch Manager.
Next ,before office hours start at 8:15 a.m. , a staff member namely Jalna Badar
has taught the forms used in the Amanah Saham Nasional Berhad service. For
example Registration form, information update form, HAPA form (Grant of Trust and
Declaration of Trust), inheritance claim form and redemption and additional
investment form. on the first day was taught to guide customers who want to
withdraw money (redemption), and additional investment (Additional investment) by
using a small form provided by Amanah Saham Nasional Berhad. Trainee are given the
opportunity to learned to assist customers in updating personal information through
the update form (CCPO Form). Learn how to use the kiosk to check balances and print
investment statements.
19
The second day started as usual with a briefing with the branch manager
regarding the ins and outs of transactions and the progress of Amanah Saham
Nasional Berhad staff every day. On the second day of the internship, trainee was
introduced on how to use a photocopy machine step-by-step to photocopy the
customer’s identity card and also scan the document to the staff’s personal computer.
Moreover, trainee also was introduced to the inheritance claim form (T1 form) and
assist the customer to fill out the form by explaining the essence of the form and the
fields that need to be filled.
Trainee start to learned that charity claims are only valid within 6 months after
death. A death claim requires supporting documents such as a Letter of Administration
if the deceased's investment money is worth RM10,000 or more. However, if the
deceased's investment money is less than RM10,000, then all that is required is a
relationship document to claim the deceased's property. Lastly, on the second day of
the internship, trainee was taught by Amanah Saham Nasional Berhad officers to send
a written check to the ASNB agent which is Maybank.
On the third day of internship, trainee was learned on how to handle customers
and explain that if the customer has a Mykad, Mykid and debit card, they can register
their Amanah Saham Nasional Berhad account using the kiosk. However, if the
customer does not have a debit card, the customer is forced to fill out a manual
registration form and is required to make an appointment.Thus, on the third day,
trainee was instructed to sort and batch forms such as info change, subscription,
redemption, additional investment, initial investment forms according to certain
classes and arrange them according to the teller's name. Lastly, there were a task was
given by Amanah Saham Nasional Berhad officer to understand the concept of Waqf
and its requirements in order to be able to promote Waqf the next day.
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On the fourth day of the internship, trainee was instructed to scan the inheritance
claim form and send it to the ASNB branch . There are many procedures that should be
emphasized before scanning and sending the form to the branch. For example, the
form must be stamped and arranged in order starting with the claim form then
supporting documents such as death certificate, relationship document, heir
identification card and also the claim form checklist.
On the fifth day of the internship also started as usual with a briefing with the
branch manager and other Amanah Saham Nasional Berhad staff. The Branch
Manager informed that at 4:30 pm on this day there will be a monthly meeting for
Amanah Saham Nasional Berhad Miri Branch. On the last day of the first week of
internship, trainee start to learn about Hibah Amanah and Declaration of Trust (HAPA)
which is if Muslim, requires 2 witnesses who have reached puberty. While for
non-Muslims, only one witness is aged 18 and above and is not among the
beneficiaries. The form of inheritance for people who are Muslim is Hibah Amanah
while the form of inheritance for people who are not Muslim is Declaration of Trust.
On the fifth day of internship, trainee start to identify the purpose of waqaf and
also the requirements needed in the waqaf contract. Usually, people who are old are
easily attracted to waqaf because for them this is the only stock in the afterlife that can
help them when they are gone. Lastly, trainee was instructed to be the minute taker
for the Amanah Saham Nasional Berhad Miri Branch monthly meeting. In the meeting
that was attended, it was possible to identify each Key Performance Index that had
been achieved by the Amanah Saham Nasional Berhad Miri branch and the
achievement of the Key Performance Index in the previous months.
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Reflector Stage
From the tasks of the first week of the internship that have been given, I as a
trainee learned and learned that Amanah Saham Nasional Berhad has many agents of
Amanah Saham. Later, I also learned that the daily withdrawal for an investor is only
RM 10,000 per day. If the investor wants to increase investment, the limit of additional
investment for a day is only RM25,000. The beneficial knowledge for me as a trainee is
when I was given exposure to the products and services of Amanah Saham Nasional
Berhad, which before I only knew the limited unit trust of Amanah Saham Nasional
Berhad was only Amanah Saham Bumiputera (ASB).
However, I just found out that Amanah Saham Nasional Berhad has many unit
trust products, which are divided into two types of prices, namely fixed prices and
variable prices. The fixed price products of Amanah Saham Nasional Berhad are
Amanah Saham Bumiputera, Amanah Saham Bumiputera 2, Amanah Saham
Bumiputera 3- ASB 3 didik. While the fixed prices for non-bumiputeras such as Chinese
and Indians are Amanah Saham Malaysia, Amanah Saham Malaysia 2 - Wawasan,
Amanah Saham Malaysia 3. Meanwhile, variable price products whose prices are not
fixed and fluctuate are Amanah Saham Nasional, Amanah Saham Nasional Equity 2
(ASN Equity 2), Amanah Saham Nasional Equity 3 (ASN Equity 3), Amanah Saham
Nasional Equity 5 (ASN Equity 5), Amanah Saham Nasional Equity Global, Amanah
Saham Nasional Imbang 1 (Mixed Asset Balanced 1), Amanah Saham Nasional Imbang
2 (Mixed Asset Balanced 2), Amanah Saham Nasional Imbang 3 (Mixed Asset Balanced
3) Global, ASN Sara (Mixed Asset Conservative) 1, (ASN Sara 1) and finally is ASN Sara
(Mixed Asset Conservative) 2, (ASN Sara 2).
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Theorist Stage
In the first week of this internship, I did not expect to learn new things and gain a
new experience that will be beneficial for my future. As in Kolb's experiential learning
theory which the experiential learning theory works in four stages which is concrete
learning, reflective observation, abstract conceptualization, and active
experimentation. The first two stages of the cycle involve grasping an experience, the
second two focus on transforming an experience. As I have mentioned that every thing
I learned in this first week through one observation. The observation carried out is to
look and observe around so as to better adapt to the new workplace surrounding.
Pragmatist Stage
The first week was quite challenging for me because I was still new and trying to
adapt to new surroundings with new people. There is no denying that the first problem
that occurs is the problem of communication. This difficulty in communicating is to me
a common thing for new people in a place. At this pragmatist stage, I also learned that
every briefing given by the branch manager is important to evaluate the daily progress
in the company.
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2.2 WEEK 2 ( 1 AUGUST 2022 - 5 AUGUST 2022)
DATE TASK PERFORMED
 Start the day with a briefing with
the branch manager regarding the ins
and outs of transactions and the
1 AUGUST 2022 progress of ASNB staff every day.
 Given the task of preparing meeting
minutes to be sent to the branch
manager. Write the minutes of the
meeting with the guidance of the
work supervisor because the minutes
of the meeting involve the Key
Performance Index (KPI) data of the
staff and also the company.
 Assist and serve customers as usual,
giving customers a small form
provided by ASNB for redemption
money and also additional
investment.
 Asking the customer to fill in the
update information form (CCPO form)
if the customer has never updated
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their information.
 Receiving and checking the death
claim form (T1 form) sent by the
customer. Help to check if the form is
complete or not.
 Helping the customer to fill in the BS5
form (Document acceptance form)
for the death claim form.
 Handle and teach customers to open
an ASNB account using a kiosk.
2 AUGUST 2022  Arrange the chair outside the office
progress of ASNB staff every day.
investment.
 I was instructed to scan the
inheritance claim form and send it to
the ASNB HQ .
25
ASNB HQ. For example, the form
must be stamped and arranged in
order starting with the claim form
then supporting documents such as
death certificate, Letter of
administration, heir identification
card and also the claim form
checklist.
 This letter of administration is
required if the total investment of the
deceased is more than RM10,000.
Even if the total investment of the
deceased is more than RM10,000, the
documents must be sent to the Head
Quarter (HQ) of ASNB.
26
investment.
 Send two written checks to the agent
of Amanah Saham Nasional Berhad
(ASNB), which is Maybank.
complete or not.
their information.
 Assist and guide customers to print
investment statements through
kiosks.
 Reminding customers that the
withdrawal limit for an investor is
RM10,000 per day. While the limit for
additional investment for one day is
as much as RM25,000 per customer.
27
investment.
their information.
the ASNB branch .
28
 Start the day with a briefing with the
branch manager regarding the ins
investment.
their information.
 Accepting customers who make an
appointment for ASNB account
registration.
kiosks.
 Checking the customer's details and
29
ensuring that the customer brings the
necessary copies of documents such
as identification cards, birth
certificates and money to start the
initial investment.
Activist
On the first day of the second week of internship, trainee was given the task of
preparing meeting minutes to be sent to the branch manager. Write the minutes of the
meeting with the guidance of the work supervisor because the minutes of the meeting
involve the Key Performance Index (KPI) data of the staff and also the company. Next
task of the day is to assist and serve customers as usual, giving customers a small form
provided by ASNB for redemption money and also additional investment.
On this second week of internship, trainee was instructed to ask the customer to
fill in the update information form (CCPO form) if the customer has never updated
their information. Trainee was instruct to receive and checked the death claim form
(T1 form) sent by the customer. Help to check if the form is complete or not. Thus,
help the customer to fill in the BS5 form (Document acceptance form) for the death
claim form. Lasly, trainee were assist to handle and teach customers to open an ASNB
account using a kiosk.
On the next day which is on 2 August 2022, internship day start with a briefing
with the branch manager regarding the ins and outs of transactions and the progress
of ASNB staff every day. As usual, trainee was instructed to assist and serve customers
as usual, giving customers a small form provided by Amanah Saham Nasional Berhad
for redemption money. On this day, I as a trainee was instructed to scan the
30
inheritance claim form and send it to the Amanah Saham Nasional Berhad Head
Quarters .
There are many procedures that should be emphasized before scanning and
sending the form to the ASNB HQ. For example, the form must be stamped and
arranged in order starting with the claim form then supporting documents such as
death certificate, Letter of administration, heir identification card and also the claim
form checklist. This letter of administration is required if the total investment of the
deceased is more than RM10,000. Even if the total investment of the deceased is more
than RM10,000, the documents must be sent to the Head Quarter (HQ) of Amanah
Saham Nasional Berhad.
On the third day on this second week, trainee was instructed as usual to arrange
the chair outside the office compound for customer and as usual start the day with a
briefing with the branch manager regarding the ins and outs of transactions and the
progress of ASNB staff every day. On this day, trainee was asked to accompany an
officer to send two written checks to the agent of Amanah Saham Nasional Berhad
(ASNB), which is Maybank. Moreover, this day, trainee was asked to Receive and
checking the death claim form (T1 form) sent by the customer. Help to check if the
form is complete or not.
Lastly, trainee been asked to assist and guide customers to print investment
statements through kiosks. Thus , reminding customers that the withdrawal limit for
an investor is RM10,000 per day. While the limit for additional investment for one day
is as much as RM25,000 per customer.
On this day fourth day, the day started as usual where trainee been asked to
arrange the chair outside the office compound . Started the day with a briefing that
delivered by branch manager regarding the ins and out of transaction I was
instructed to scan the inheritance claim form and send it to the Amanah Saham
31
Nasional Berhad branch . There are many procedures that should be emphasized
before scanning and sending the form to the branch. For example, the form must be
stamped and arranged in order starting with the claim form then supporting
documents such as death certificate, relationship document, heir identification card
and also the claim form checklist. and also the progress of Amanah Saham Nasional
Berhad (ASNB) staff every day.
On the last day of this second week, trainee was helping the staff to accept
customers who make an appointment for ASNB account registration. Moreover, asked
to assist and guide customers to print investment statements through kiosks.
Checking the customer's details and ensuring that the customer brings the necessary
copies of documents such as identification cards, birth certificates and money to start
the initial investment.
Reflector
Before this, I know that every company or organization will have a monthly
meeting and must record the minutes. The thing that caught my attention was that a
minute-taker for the Amanah Saham Nasional Berhad meeting recorded the minutes
through the figures and numbers presented by the branch manager. Previously, I
knew that the minute taker was assigned to record everything that was said in the
meeting, but it was different for this meeting because it was easier because you only
had to enter the numbers of the figures in the meeting minutes.
In this second week I also learned to send documents via scan to Heaq quarters
and also Amanah Saham Nasional Berhad branch. For me, this experience taught me
to be more sensitive and skilled in making work based on the steps given. This field of
scope was taught by Mdm. Zulaikha, as the officer in charge of the property claim
section.
32
Theorist
Through a study presented by Dr Mehrabian in the 1960s which states that this
communication has many forms and one of them is communication through meetings.
From here I look and think that meetings are one of the most important elements in a
company and organization. This is so because, with the existence of the meeting, the
members of the meeting can voice their opinions and be more sensitive to the
problems faced and find solutions for all the problems that occur. Not only that, the
meetings held are also to give awareness and updates about the company's progress
and achievements achieved by the company or organization.
Pragmatist
In this second week, I started to learn to communicate better with the staff at Amanah
Saham Nasional Berhad. For me, good communication can help to build personal
abilities and also facilitate each other's affairs.In this second week as well, I tried to
build confidence in communicating well with customers and providing good service.
DATE TASK PERFORMED
33
investment.
their information.
 In the third week, given trust to
handle HAPA (Trust Grant and Trust
Declaration).
 Explain to the customer that the
HAPA contract costs only RM100.
Promotion RM100 until 31 December
2022.
 Explain also about the cancellation of
the contract if the customer no longer
wants to be bound by the contract.
kiosks.
34
investment.
complete or not.
the ASNB HQ .
35
checklist.
investment.
kiosks.
their information.
 Receive and also check the
completed HAPA form and ensure
that the customer provides the
necessary documents and also
36
ensure that the customer provides
RM100 as a contract registration fee.
complete or not.
investment.
kiosks.
their information.
37
complete or not.
the ASNB HQ .
checklist.
38
investment.
registration.
initial investment.
kiosks.
Activist
On the first day of the week, as usual start the day with a briefing with the branch
manager regarding the ins and outs of transactions and the progress of ASNB staff
every day. Assist and serve customers as usual, giving customers a small form
provided by ASNB for redemption money and also additional investment. Trainee was
instructed to ask the customer to fill in the update information form (CCPO form) if the
customer has never updated their information. In the third week, trainee was given a
39
trust to handle HAPA (Trust Grant and Trust Declaration) where trainee instructed to
check the form before sending it to the officer. Trainee explain to the customer that
the HAPA contract costs only RM100. Promotion RM100 until 31 December 2022. Thus
also explain about the cancellation of the contract if the customer no longer wants to
be bound by the contract.
My task for this third week was receiving and checking the death claim form (T1
form) sent by the customer before they submit it to the counter. Help to check if the
form is complete or not. On this day, I was instructed to scan the inheritance claim
form and send it to the Amanah Saham Nasional Berhad Head Quarters .There are
many procedures that should be emphasized before scanning and sending the form to
the Amanah Saham Nasional Berhad Head Quarters. For example, the form must be
stamped and arranged in order starting with the claim form then supporting
documents such as death certificate, Letter of administration, heir identification card
and also the claim form checklist.
On this week, trainee was instructed to help the officer to promotes Waqaf where
this waqaf is one of the products of Amanah Saham Nasional Berhad, where the
concept of waqaf is to endow part of the investment property to people in need. This
waqaf has a contract and also a form that needs to be filled in as a sign of approval to
implement the waqaf. This waqaf is usually implemented by people who are Muslim
because the concept of waqaf is more or less the same as the concept of charity in
which charity is long-lasting even after death.
Reflector
During this week, I learned how to promote the company's products. As is known,
every company has a Key Performance Index and also achievements that need to be
achieved. The purpose of promoting a product or service is first to benefit the
40
customer because of the benefits from the services provided. The second benefit is a
benefit for the company where the company can improve its achievements in the
month. This is one of the company's marketing efforts to improve the company's
performance while at the same time giving satisfaction to customers by providing the
best service and products.
Theorist
Promotion is one of the marketing techniques. Basically, marketing is a social and
managerial process where individuals and groups get what they need and want
through the creation and exchange of products and values with others. It also
emphasizes the managerial process, namely the process of planning and setting
conception, pricing, promotion and distribution of ideas. , goods and services to create
an exchange that satisfies individual and organizational goals. The reason is that if we
understand marketing well, then all the customer's wishes will be fulfilled, the product
will sell well, and the brand of our product will increase rapidly, even the product will
be remembered for a long time. Marketing begins with the fulfillment of human needs
which then grow into human desires.
Pragmatist
For this pragmatist stage, for the first time I started doing research on how to promote
products which had previously been taught by lecturers at university. In fact, I find out
more about the advantages and ways to attract customers to become customers and
subscribe to the products and services provided.
41
DATE TASK PERFORMED
investment.
kiosks.
complete or not
42
progress of ASNB staff every day
investment.
kiosks.
registration.
the ASNB HQ .
43
checklist.
investment.
44
their information.
kiosks.
investment.
their information.
45
complete or not.
registration.
initial investment.
46
investment.
their information.
the ASNB branch .
47
Activist
On the first day of the week, I was assigned by the officer to arrange the chair
outside the office compound for customer. Thus today, the day started as usual with
a briefing with the branch manager regarding the ins and outs of transactions and the
progress of ASNB staff every day. On this day as usual, trainee was instructed to
receive and check the death claim form (T1) whether it is completer or not before send
the customer to the counter.
The way to check if the form is complete is by the way, the customer has filled out
all the forms completely. Then it must be accompanied by the oath commissioner's
stamp and affixed with a RM10 revenue stamp. Then, trainees are instructed to check
the necessary supporting documents, for example, death certificates, birth certificates,
power of attorney, identification cards and also related documents for property claim
matters.
48
Next, on this week also the trainee was instructed to accept customer who make
an appointment for ASNB account registration. For the information, Amanah Saham
Nasional Berhad makes an appointment for all transactions except for withdrawal and
money addition transactions. This appointment is made for transactions that take a
long time such as manual account registration, delivery of inheritance claim forms and
also delivery of Trust Grant and Trust Declaration forms. Appointments are made to
facilitate all matters at the counter and save more time because customers who make
appointments do not need to queue at the office compound. On the other hand,
customers can directly enter the office and will be served by an officer.
Lastly, trainee was instructed to sort and batch forms such as info change,
subscription, redemption, additional investment, initial investment forms according to
certain classes and arrange them according to the teller's name. This sorting needs to
be implemented to make it easier for officers to make daily financial reports and also to
facilitate the documentation of the Miri Branch Share Trust.
Reflector
In this week, I have learned that how important documentation is for company
references. I believe that every company should have a good documentation so that
the company can refer back in case of a mistake made before and so that there is no
loss of documents. Even a good report comes from good documentation. This week I
also learned about saving time. Syarikat Amanah Saham Nasional Berhad made a wise
decision when creating a website to book appointments to facilitate dealings at the
counter. For example, matters that require a long time to transact such as account
registration and investment claims.
49
Theorist
Through Parkinson's Law theory about time, states that reduce the time assigned to
each task. Parkinson's Law informs that reducing the workload can increase the
completion time of a job. For example, as a connection in this situation, the Amanah
Saham Nasional Berhad company implements appointment bookings for transactions
that take a long time so that the work at the counter is easier and faster to complete.
Pragmatist
When talking about this appointment, at the beginning it is quite difficult to control the
situation if there are too many appointment customers because they don't have to
queue outside. However, with the help of officers and also security, the workload can
be reduced, and over time the management in the customer management department
runs smoothly as a result of good rules.
50
DATE TASK PERFORMED
money.
kiosks.
complete or not
51
progress of ASNB staff every day
money.
kiosks.
registration.
the ASNB HQ .
52
checklist.
money.
their information.
53
kiosks.
money .
their information.
54
complete or not.
registration.
initial investment.
55
money.
their information.
the ASNB branch .
56
Activist
On this week, trainee was instructed to cut the scribble notes for the use of the
customer who want to make a redemption and also additional investment. Every
morning on each day, trainee was asked to check the forms if they have run out and
ask the officer to print out the form for the customer's use. Every morning starts with a
briefing delivered by the branch manager. Then, the day goes on as usual, by treating
customers with friendliness and assisting customers to do transactions. Guide
customers if they want to use the kiosk to check balance and also update information.
In addition, this week, I was given the trust to use the scanner to send the claim form
to the Branch and Head Quarters without being guided by an officer.
On this week also, the company accept the customer who make an appointment
for account registration. Here for me is a very valuable experience because I was given
the opportunity to explain to customers how to register their own accounts and also
their children if they use the kiosk service. If the customer uses the kiosk, they only
need an identification card and the child's Mykid. Changes in technology in this day
and age make transactions easier without the need for customers to do business at the
counter because it will increase the number of people at the counter.
Reflector
This week, I observed that the attitude of parents these days is very wise when they
start to realize how important investment is for their children. When filling out the
analysis form, mostly parents put the main purpose of saving money for their child is
for future educational expenses. As a trainee, I applaud the actions of the parents for
thinking long term for their children's future.
Theorist
Parents must also provide education to children. Children need to be sent to school to
get a formal education. Children must also be given religious and moral education so
57
that they become good and useful children for the nation, religion and country.
Children who get a proper education will be able to live a good life when they grow up.
Investment in education implemented by parents is one of the initiatives to help
provide good education to children. For example, with enough money, it is possible to
provide a good education to children so that they can successfully enter university with
the results of investment money by parents.
Pragmatist
From the task given this week, I realized how important investment is for education.
This is so because a good education starts from a good investment. We know that the
cost of continuing education to a higher level is not a low cost, it requires a high cost.
In order to secure the future of children's education, parents should be sensitive and
aware of the importance of saving money and making early investments for the use of
children's education.
2.6 WEEK 6 ( 29 AUGUST 2022 - 2 SEPTEMBER 2022)
DATE TASK PERFORMED
58
money.
kiosks.
complete or not
59
money.
kiosks.
registration.
the ASNB HQ .
checklist.
60
previous months.
31 AUGUST 2022  MALAYSIA’S INDEPENDENCE
DAY HOLIDAY
1 SEPTEMBER 2022  Arrange the chair outside the office
money.
their information.
61
complete or not.
registration.
initial investment.
 Send a written check to the bank or
ASNB agent which is Maybank.
2 SEPTEMBER 2022 progress of ASNB staff every day.
62
money.
their information.
 Make meeting minutes for ASNB's
monthly meeting. List the
achievements that have been
achieved by ASNB Miri branch in the
meeting minutes and other plans for
the coming month.
63
Activist
On this week, as usual trainee were asked to arrange the chair outside the office
compound for customer. The day started with a briefing with the branch manager
regarding the ins and outs of transactions and the progress of ASNB staff every day.
Today task is as usual where trainee need to assist and serve customers as usual,
giving customers a small form provided by ASNB for redemption money. Thus also
assist and guide customers to print investment statements through kiosks.
On this week, trainee was instructed to be the minute taker for the ASNB Miri
Branch monthly meeting. In the meeting that was attended, it was possible to identify
each KPI that had been achieved by the Amanah Saham Nasional Berhad Miri branch
and the achievement of the Key Performance Index in the previous months. After that,
trainee been asked to make meeting minutes for Amanah Saham Nasional Berhad's
monthly meeting. List the achievements that have been achieved by Amanah Saham
Nasional Berhad Miri branch in the meeting minutes and other plans for the coming
month.
Reflector
This week, I experienced to be the minute recorder which lists the achievements
achieved by Amanah Saham Nasional Berhad. The minutes of the meeting must be
signed by the branch manager and will also be reviewed by the working supervisor.
The interesting thing about being a minute-taker is that you only need to record
important things and the rest of the information about achievements has been stated
during the meeting.
Theorist
As is known, meeting minutes are all conversations and information presented in the
meeting. The minutes of this meeting are a necessity because they will be referred to
64
for the use of the minutes of the meeting in the following month whether there is
work delayed or performance that has not been achieved but the company wants to
achieve.
Pragmatist
From the task given in this week, I learned and realized that I should be more careful
and active during the meetings. It is because the things that presented in the meeting
is very important for the company which is lead to achieving their target or not. Ideally,
anything that is communicated in the meeting should be recorded and taken into
account to facilitate the company's business in the future. This is because, all meeting
minutes will be consulted if there is a conflict of information or unwanted bad things.
65
2.7 WEEK 7 ( 5 SEPTEMBER 2022 - 9 SEPTEMBER 2022)
DATE TASK PERFORMED
5 SEPTEMBER 2022  Start the day with a briefing with the
money.
kiosks.
complete or not.
66
money.
kiosks.
registration.
the ASNB HQ .
67
checklist.
previous months.
7 SEPTEMBER 2022  MALAYSIA’S INDEPENDENCE
DAY HOLIDAY
8 SEPTEMBER 2022  Arrange the chair outside the office
68
money.
their information.
complete or not.
registration.
initial investment.
69
money.
their information.
70
 Make meeting minutes for ASNB's
monthly meeting. List the
achievements that have been
achieved by ASNB Miri branch in the
meeting minutes and other plans for
the coming month.
Activist
On this week of internship, start the day with a briefing with the branch manager
regarding the ins and outs of transactions and the progress of ASNB staff every day. As
usual, trainee was instruct toAssist and serve customers as usual, giving customers a
small form provided by ASNB for redemption money. Assist and guide customers to
print investment statements through kiosks. Receiving and checking the death claim
form (T1 form) sent by the customer. Help to check if the form is complete or not.
Receive and also check the completed HAPA form and ensure that the customer
provides the necessary documents and also ensure that the customer provides RM100
as a contract registration fee.
The Grant of Trust and Declaration of Trust is an inheritance form for anyone who
wants to make an heir for the property they own. Hibah Amanah is for people who are
Muslims while Declaration of Trust is for people who are not Muslims. Before the
promotion, this contract was priced at RM180. Now is promotion time and the contract
only costs RM100 until December 31, 2022. If the property owner wants to make an
71
amendment such as adding a name, then the property owner is required to pay RM20
as a fee for the amendment. Whereas if the property owner wants to cancel the
contract, then they have to pay RM70 for contract cancellation.
Reflector
During this week, I learned and realized how important it is to do inheritance. This is
because if the property owner has died, the heirs only need to come to any Amanah
Saham Nasional Berhad branch and present the property owner's death certificate.
This inheritance form is easier if compared to the claim form because the claim form
takes a long time to complete. This is because the property claim form for property
exceeding RM10,000 requires probate matter which takes 6 months to be completed
by the District Office.
Theorist
The inheritance of this property is very important as in Islam Property planning is one
of the most important aspects that need to be emphasized
in the context of our current life. Islam insists on the need for us plan and make the
best use of property. This can be seen from the wisdom of Prophet Yusuf in the
recorded property planning by al-Quran in surah Yusuf from verse 47 to 49. He
recommended that part of the wealth of Egypt's land throughout the seven fertile
years was saved for faced the seven years of drought that followed. The risk
management mechanism arranged by His Majesty is not only successful in saving the
local population from the food crisis, can even provide assistance to the population
Kan'an (according to several narrations in Tafsir Ibn Kathir) until meeting His Majesty
reunite with siblings who have been separated for a long time. Islam advises its
followers to plan the wealth bestowed by God just for his life, even we are encouraged
to manage and plan the assets we own for preparation after death.
72
Pragmatist
This week, I was exposed to the procedure to explain the concept of Grant of Trust
and Declaration of Trust if the property owner wants to make an inheritance. When I
did the research, it was quite difficult for me to get an understanding because there
were no relevant examples when searching in google. However, thanks to the
teachings of Amanah Saham Nasional Berhad officer, I began to understand and learn
a little bit about the true concept of Hibah Amanah and Trust Declaration.
DATE TASK PERFORMED
12 SEPTEMBER 2022 giving customers a small form
investment.
their information.
73
complete or not.
 Helping the customer to fill in the BS5
form (Document acceptance form)
for the death claim form.
 Handle and teach customers to open
an ASNB account using a kiosk.
 Send a written check to the ASNB
agent which is Maybank.
13 SEPTEMBER 2022  Start the day with a briefing with
investment.
the ASNB HQ .
74
checklist.
 Help the officer to count the coins
invested by the customer using the
coin machine.
investment.
75
complete or not.
their information.
kiosks.
 Reminding customers that the
withdrawal limit for an investor is
RM10,000 per day. While the limit for
additional investment for one day is
as much as RM25,000 per customer.
the ASNB HQ .
76
checklist.
investment.
their information.
the ASNB branch .
77
16 SEPTEMBER 2022  MALAYSIA’S DAY PUBLIC
HOLIDAY
Activist
Assist and serve customers as usual, giving customers a small form provided by ASNB
for redemption money and also additional investment. I was instructed to scan the
inheritance claim form and send it to the Amanah Saham Nasional Berhad Head
Quarters . There are many procedures that should be emphasized before scanning and
sending the form to the Amanah Saham Nasional Berhad Head Quarters. For example,
the form must be stamped and arranged in order starting with the claim form then
supporting documents such as death certificate, Letter of administration, heir
Help the officer to count the coins invested by the customer using the coin
machine. On this day, trainee was instructed to assist and guide customers to print
investment statements through kiosks. Reminding customers that the withdrawal limit
for an investor is RM10,000 per day. While the limit for additional investment for one
day is as much as RM25,000 per customer. Asking the customer to fill in the update
information form (CCPO form) if the customer has never updated their information.
78
Then, on the 15th September , I was instructed to scan the inheritance claim
form and send it to the ASNB branch .There are many procedures that should be
emphasized before scanning and sending the form to the branch. For example, the
form must be stamped and arranged in order starting with the claim form then
supporting documents such as death certificate, relationship document, heir
Reflector
From this week task , I have learned that count coins using a machine. Trainees
are taught by officers to count coins using a machine. Before, I thought that counting
coins was done manually (by hand) but I just realized the presence of a coin machine.
For me this coin machine saves time and also avoids miscalculation of money. As is
well known, incorrect calculations will have an impact because the officer will enter the
wrong money data and will have to pay money in the event of a miscalculation.
Theorist
According to Aristotle, technology is an arrangement of techniques to make possible
and serve the attainment of human ends. Technology as productive cognition is the
capacity to make involving reasoning. Then, technological knowledge is different from
both, everyday and scientific knowledge. The connection with what I have learned for
this week's task is that the more the passage of time increases, the more modern the
technology is. If before, we counted coins manually but now coins are counted using
machines and speeding up human work. This is all due to technology.
Pragmatist
For this week's task, there was a little difficulty, it was difficult for me to count the
coins again because sometimes the money counted did not tally with the number of
coins. To prevent this from happening, it is better if the coins are counted more than
once to avoid a shortage of money.
79
DATE TASK PERFORMED
investment.
their information.
 Help officer to explain about HAPA to
the customer (Trust Grant and Trust
Declaration).
 Explain to the customer that the
HAPA contract costs only RM100.
Promotion RM100 until 31 December
2022.
 Explain also about the cancellation of
80
the contract if the customer no longer
wants to be bound by the contract.
kiosks.
 Accompany an officer to send a
written check the ASNB agent which
is Maybank.
money .
complete or not.
81
their information.
kiosks.
registration.
money.
kiosks.
their information.
82
complete or not.
investment.
kiosks.
their information.
83
registration.
initial investment.
investment.
the ASNB branch .
84
Activist
On the first day of week 9, start the day with a briefing with the branch manager
for redemption money. Asking the customer to fill in the update information form
(CCPO form) if the customer has never updated their information. Help officer to
explain about HAPA to the customer (Trust Grant and Trust Declaration).Explain to the
customer that the HAPA contract costs only RM100. Promotion RM100 until 31
December 2022. Explain also about the cancellation of the contract if the customer no
longer wants to be bound by the contract. Assist and guide customers to print
investment statements through kiosks.
On this week, trainee was instructed to accompany an officer to send a written
cheque the ASNB agent which is Maybank. The cheque sent is a customer cheque
invested in Amanah Saham Nasional Berhad. The cheque will be sent to Maybank for
credit into Amanah Saham Nasional Berhad's bank account.
85
Reflector
On this week, a very challenging week for me because I have to send a check to
the bank. I have a feeling of fear because the money brought is a large amount.
However, this is not a problem that is an obstacle for me to gain experience. This is
because the check delivery process is accompanied by my work supervisor. This week,
I learned that if investors want to invest more than RM25,000 a day, they need to issue
a cheque to facilitate the business of adding investment.
Theorist
There are several ethics in carrying out tasks, among which is trust. Trust refers to
individuals who can be trusted, not taken advantage of with positions obtained for
personal gain as well as conduct responsibilities that are entrusted to the best of our
ability, honestly and without default promise Trust and integrity are also two (2) words
that go hand in hand and need because with trust, trust or integrity is born. Value trust
must be preserved and guarded so that it reaches those who are entitled to it. The
connection with the situation above is, trust in sending the office needs that is a
cheque. This matter needs to be emphasized because once this trust is wasted, people
will not trust again.
Pragmatist
This week, I made a study to manage my time better. This is so because, the more the
workload increases, the more the need for good management so that things can be
planned in an orderly manner and the work is more organized.
86
DATE TASK PERFORMED
money.
kiosks.
complete or not
87
money.
kiosks.
registration.
 On this day, quite a lot of customers
come to make a death claim. Helping
the customer to check the balance of
the deceased's money through the
officer.
is Maybank.
 Assist officers to explain HAPA to
customers to facilitate the delivery of
88
HAPA forms to ASNB officers.
money.
complete or not
RM100 as a contract registration fee
29 SEPTEMBER 2022 branch manager regarding the ins
89
money.
is Maybank.
previous months.
 Accept the customer who make the
appointment for account registration.
money.
90
is Maybank.
the ASNB HQ .
checklist.
 Help the officer to count the coins
because there are customers who
invest coins.
Activist
for redemption money. Assist and guide customers to print investment statements
through kiosks. Receiving and checking the death claim form (T1 form) sent by the
91
customer. Help to check if the form is complete or not .Receive and also check the
completed HAPA form and ensure that the customer provides the necessary
documents and also ensure that the customer provides RM100 as a contract
registration fee. Accompany an officer to send a written check the ASNB agent which is
Maybank. Assist officers to explain HAPA to customers to facilitate the delivery of HAPA
forms to ASNB officers.
On this day, I was instructed to scan the inheritance claim form and send it to the
ASNB HQ . There are many procedures that should be emphasized before scanning
and sending the form to the ASNB HQ. For example, the form must be stamped and
arranged in order starting with the claim form then supporting documents such as
death certificate, Letter of administration, heir identification card and also the claim
form checklist. Help the officer to count the coins because there are customers who
invest coins.
Reflector
This week, I learned about the facilities provided by ASNB. If before ASNB provided a
large form for customers to make withdrawals, now they only use one scribble notes to
make it easier for customers and also make ASNB's affairs easier. This scribble note is
easier for me because it is a disposable concept.
Theorist
Knowledge refers to human understanding of something, which is a systematic and
consciously worked understanding. In general, knowledge has the potential to be
utilized for the good of mankind. Usually, knowledge is the result of studying
something. In this regard, knowledge itself can also be the target of research and
produce what is known as "knowledge about knowledge", ie epistemology. In this
92
regard, the study of knowledge is better known as information science in the world of
librarianship. Knowledge is a meaningful understanding or something that gives
meaning to the individual when there is a source of information that is said to be
related to a study or requires understanding. Knowledge is different from information,
that is, information is meaningless or meaningful if it cannot be made meaningful or
bring meaning to someone, for example data from a computer (binary code) is
meaningless if it is not compiled to be used as software that is useful to humans and it
will only remain as data. Knowledge according to Prof. Rr. Syed Naquib al Atas
"something that reaches into the human being and gives meaning in life".
Pragmatist
The connection through the theorist stage earlier is that, this week I realized that the
security guard was also taught the basic knowledge of ASNB to facilitate the work of
ASNB. For example, if there are too many customers and cannot be controlled, security
who is knowledgeable about the basics of ASNB management will help ensure that
customer movement runs smoothly and the company's transaction process runs
smoothly.
93
PART III: SUGGESTION AND CONCLUSION
3.1 Suggestion
To be honest, I don't have any improvements for this company since for me this
company is already perfect and organized. However, there are a few things that come
to my attention when many of my comrades fail to follow the industrial training at this
Amanah Saham Nasional Berhad company. So with that, my suggestion is that
Amanah Saham Nasional Berhad open more quotas for practical students to undergo
industrial training in companies and under branches in each state.
This is of concern to me because for me companies like this help students to build
more self-confidence because there are many useful jobscopes. The job scope that
was given was quite challenging because at the beginning I was dealing with
customers. This experience taught me to build confidence when talking to strangers. I
suggest the above suggestions so that my comrades also have the same experience
because for me, Amanah Saham Nasional Berhad trains trainees earnestly and does
not skimp on knowledge.
Moreover, I propose this proposal because there is a lot of work related to this
field in the Faculty of Business, Economics and Accounting related to Amanah Saham
Nasional Berhad. Moreover, this company is a financial company which we know, most
FPEP students learn about finance.
94
3.2 Conclusion
In conclusion, I am grateful for being given the opportunity to become an
internship student at Amanah Saham Nasional Berhad successfully. Through this
company, I learned a lot of words especially regarding finance and financial savings or
investments for the future. By joining this company, I was able to identify the products
and services offered by this company which before I only knew a few things about
investment savings. I learned many things during my time at this company, one of
which is to always be patient when serving customers because good service leads to
good two-way relationships.
Furthermore, my working supervisor is very helpful by not getting tired of giving
guidance when needed. I am very grateful to be given a working supervisor who
understands and accepts my shortcomings. Through this practice, I began to know
myself and know my weaknesses and strengths. Not only that, through meaningful
learning and experience throughout my time at this company, I was able to learn how
important investment is for the future. For me, saving money in Amanah Saham
Nasional Berhad has many benefits because there is income distribution every year. In
fact, the convenience of technology in this day and age makes it easy for customers to
access the website and to check their balance as well as withdraw money and also add
money through the MyASNB application only.
Besides, throughout being an internship student, I gained a lot of knowledge
where I learned to use a photocopier and also use a printer scanner to scan to the
personal computer (pc) staff at Amanah Saham Nasional Berhad. By sending the form
using the scanner to Heaq Quarter and also the branch, it made me a more sensitive
person and did the tasks according to the given steps. This step is very important so
95
that no names are dropped or the submission date is wrong. Mistakes made may cause
the heirs of the deceased to not get a financial claim, so due to that, it is necessary to
be careful when entering data before sending it to HQ and also branches.
This exposure to financial matters and also investments can help trainees for
employment purposes in the future, especially now it is difficult to locate yourself to
venture into the field of employment. At least this meaningful experience can help a
little as a credit to venture into the world of work later. The thing I learned during this
internship is to never be afraid to try something. This is because if we are afraid to try
something then we will never gain new knowledge. For me, mistakes made during the
trial process are normal. This is so because every learning process has its ups and
downs, and every failure will be accompanied by success in the end.
96
REFERENCES
97
APPENDICES
Appendix A: Attendance Record
98
Appendix B: Resume
99
Appendix C: Practical Training Placement Letter
100
101
Appendix D: Other Relevant Document
i. Industrial Training Report Clearance and Confirmation of Receipt Form
102
ii. BLI-5 Industrial Training Logbook Feedback
103
iii . BLI-5 Supervisor Feedback
104
105
106
107
108
109
110
111
112
iv . BLI-5 Notice of Completion
113
v . BLI-7 Industrial Supervisor Report
114
115
vi . Internship Declaration
116
Appendix E : Task Performed
117

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UNIVERSITI MALAYSIA SABAH

FACULTY OF BUSINESS, ECONOMICS AND ACCOUNTANCY

PRACTICAL TRAINING REPORT

AMANAH SAHAM NASIONAL BERHAD

Permodalan Nasional Berhad

NUR IZZATI HUSNA BINTI ROZAIDI (BB19110109)

25THJULY 2022 - 16THOCTOBER 2022

company for three months.

Next, I would like to thanks to my working supervisor, Madam Joyrena and

regarding the company.

In addition, many thanks to my academic supervisor, Madam Diana who is my

and contributed throughout studying at Universiti Malaysia Sabah.

support and encouragement throughout the internship. I gained a lot of experience

through friends who shared their experiences in undergoing industrial training.

PART II : LEARNING PORTFOLIO

1.0 Background of Amanah Saham Nasional Berhad Miri

AMANAH SAHAM NASIONAL BERHAD

replant the economic imbalance in Malaysian society. The Bumiputera Investment

established PNB as a wholly owned subsidiary.

Permodalan Nasional Berhad (PNB) is one of the largest fund management

31 December 2020). PNB's portfolio includes strategic investments in leading

Fund Manager, ASNB, is a wholly owned subsidiary of Permodalan Nasional Berhad

funds consisting of 6 fixed price funds and 10 variable price funds.

ASNB also provides an extensive network of channels to make it easier for

investors to make their investment transactions. The facility is available at 32 ASNB

application www.myasnb.com.my. ASNB agents also provide online investment

and CIMB Bank ATM machines.

1.1 Mission of Amanah Saham Nasional Berhad Miri

Malaysians, for the sake of national prosperity."

1.2 Vision of Amanah Saham Nasional Berhad Miri

 "To be a Distinctive World Class Investment Institution."

Value Chain : Our value chain reflects the interconnectedness of what we do

 PRUDENCE : We exercise prudence and do not compromise on integrity in

safeguarding the wealth of our unit holders.

 ADAPTABILITY : We strive to develop adaptability and nimble ways of

working to suit the constantly changing environment.

 COLLABORATION : We cultivate a culture of collaboration, mutual respect

and empowerment in achieving our shared aspirations.

 EXCELLENCE : We continually strive to achieve excellence through

competent execution of our mandate.

2.0 Main Activities or services provided by Amanah Saham Nasional

branch but also all the ASNB branches, which are :

2.1 Registration of ASNB account

regarding the registration of adult accounts and also teenage wise.

also bonuses given by ASNB.

In addition, in this subscription of Investment also include the EPF’s members’ of

The SIP (Systematic Investment Plan) Salary Deduction Scheme is available to

2.3.1 Redemption of Investment

Redemption of investment is a service provided by Amanah Saham Nasional Berhad.

Bank and Pos Malaysia.

2.3.2 Redemption of Certificate

The redemption of this certificate is the issuance of a loan certificate by Amanah

Saham Nasional Berhad to investors. If the investor wants to make a redemption

reached 55 years, the same as the EPF withdrawal conditions.

2.1 WEEK 1 ( 25 JULY 2022 - 29 JULY 2022)

DATE TASK PERFORMED

 Report duty to the work supervisor

and be given an attendance card

punch on the first day of the

 The first task is to arrange the

customer's chair outside the ASNB

compound. Prepare for work