Change Management Process Flow

Project Service Owner / Incident

Tier 1 Online Form Vendor Request
Management Provider Management

D.1.1
Emergency
Change?
YES
NO

7.0 Emergency Change

1.2
Create Change
Record

1.3
Examine for
Completeness
7.1
Convene
OIT ECAB

1.0 Record and D.1.4 YES 1.5

Review Request Notify Requestor
Rejected?
7.2
Assess Impact,
NO Risk, Timing and
Urgency
End
1.6
Notify Requestor
NO
7.3 D.7.4
Record Change if Emergency?
Time Allows
D.1.7 YES
Standard YES
Change?

NO
D.7.5 NO
Approved?

2.1
YES
Perform Initial
Assessment
7.6
Prepare Change &
Remediation Plan, if
2.0 Prioritize and Possible
Categorize
2.2
Allocate Priority
D.7.7
NO
Time for
Testing?

YES

2.3
Add to OIT CAB 7.8
agenda Conduct
Emergency
Testing
YES

NO

D.7.10
D.7.9 NO
Continue
Test Building
Successful? Change?

3.1 YES
Select Workflow
7.11
Coordinate
Change
Implementation
3.2 External Review
Convene OIT Subprocess
CAB
D.7.13 7.14
NO D.7.15
7.12 Produced Remediate
3.0 Normal Deploy Change Expected Change if Remediation
YES

Successful?
Change Results? Possible
D.3.3 3.4 YES
External YES NO
Coordinate
Review External Review
Required?
NO Initiate Incident
Management
Process

D.3.5 YES
3.6
Change Schedule
Authorized? Change
Incident Record
NO

3.7
Advise Requestor 7.16
of Outcome Record Details in
4.0 Build and Test Change Record

D.4.1 NO
Implementation
Workflow Planning
Exists?

YES Planning Report

D.4.3 NO
Plan
Acceptable?

YES
Prepare For Build
& Test

Testing Report Build & Test

Release Pkg

4.2 Follow
Workflow
D.4.4
Results NO

Acceptable?

YES

8.0 Standard Change

D.5.1 Deployment Deployment 8.1

Predicted Report Activities Verify/Apply
YES
Results? Appropriate
Change Workflow
NO

D.5.2 8.2 8.3 D.8.4

Remediation
NO
Implement as Predicted
Verify the Result
Required? Defined in Implementation
YES
Change Workflow Produced?

YES NO
5.0 Deployment

5.3 8.5
Implement Implement
Remediation Plan Remediation Plan

D.8.6
D.5.4 NO Initiate Incident YES Remediation
Remediation Management Successful?
Successful? Process

NO
YES

Initiate Incident
Incident Record Management
5.5 Process
Record Details in Incident Record
Change Record

8.7
Record Details in
Change Record

6.1
Conduct Post
Implementation
Review 6.0 Review and Close

D.6.2 6.3
Further YES
Conduct Formal
Review OIT CAB Review
Needed?

NO

6.4
Close Change

End