-mnogi znaju kaj je kvaliteta, ali ju neznaju definirat

-word quality-->from latin word qualis-->what kinf of

-quality usually associated with expensive cars and rastaurants, status and
positional advantage, beauty
-quality-->concept related to class
-quality in tehnical sense-measured againts criteria
-product being up to standard
-quality product doesnt need to be expensive or exclusive
-label of quality-it has to meet standards set for it, do what it claimes to do, do
what customers
expects of it
-quality-degree to witch a set of inherent characteristics fulfills requirements as
defined by iso 9000:2000
-quality is about mesuring up to standards and meeting those standards time and
time again, luxury
beauty and price do not enter into equation
-i mercedes i kai mogu biti kvalitetini-product exhibits quality as long as it
consostently meets the
makers claims for it
-kupac u sredini zbivanja (meeting the customers needs)
-joseph moses juran
-quality-fitness for use
-measure of quality-variation of the characteristics of the proces (product)
-argument to improve quality-continuous reduction of variation
-sigma-measure of variations
-standard deviation sigma-measure of quality
-definition od quality is always changing

WALTER ANDEWS SHEWHART

-father of statistical quality control
-developed techniques to bring industrail processes into statistical control
-SPC-statistical process control-tehniques for removing sources od
variability
-key tools in SPC-Control charts (shewhart control carts),
-PDCA cycle-plan, do, check, act-constant quality improvement
WILLIAM EDWARDS DEMING
-ljudi naučeni živjeti u svijetu pogrešaka i defekata ko da je to potrebno
-Fourteen menagment principles and seven deadly diseases
-PDCA-deming cycle-shows how new idea cen be quickly tested for improving a
product
-1951-deming prize in Japan
JOSEPH MOSES JURAN
-juran trilogy-quality planning, quality control, quality improvement
-pareto principle-rule of vital few and trivial many-
80-20-80% of problems caused by 20% of defects
-added human dimension of quality-total quality menagment TQM
-juran quality control handbook, lidership on quality, quality planing and
analysis-->books
KAORU ISHIKAWA
-kvaliteta nije samo kvalitetan proizvod, nego i kvalitetna prodaja,
menadžment i kompanija
-nije dovoljno reč da je proizvod kalitetan, potrebno je pratiti kvalitetu
svakog aspekta organizacije
-cijene su sastavni dio kvalitete, ako je preskup proizvod, ljudi nebudu
zadovoljni
-quality circles-groups of employess who meet together on regular basis to
identify, define
analyze and solve work related problems-best known japanese contribution to
quality menagment
 -statistical techniques
-fishbone diagram-ishikawa diagram-cause and effect diagram
-improves the performance of teams in determing the potential root of their
quality problems
-seven qality tools-control chart, run chart, histogram, scatter diagram,
pareto chart, flowchart
GENICI TAGUCHI
-quality loss-the loss a product imposes on society after is shiped
-quality loss function
-methodologies to optimise quality at the design stage "robust design"
- by changing levels of controllable variables it is possible to reduce
impact of uncontrollable
varaibles of variation