SECTION 3.

You must know how to maintain crowd control during an emergency. You must:

Control of the situation allows an orderly evacuation and the continuous use of corridors, stairs, ladders
and passageways.
Communicating with passengers:
Communication plays central role in maintaining safety and order. You should sound: Calm, in charge and
reassuring in your statements.

Passengers with special needs:

You need to actively identify passengers in need of assistance:

There are specific considerations for the
evacuations of persons with a disability.

You should be familiar with the procedures for

alerting passengers in need of assistance as well as
for locating and rescuing passengers trapped in
their cabins.

Identifying the need for assistance early will avoid potential problems in an emergency. Such as basic
access needs and evacuation routes.

Special needs cabins are noted in the evacuation plan and in the evacuation plan.