Human resources Management

Job Analysis Project

Job title: Real estate agent

Submitted by:
Student Name

Mohamed Osama Ahmad Elshall

Ahmed Mohamed Abd-Elkhalek Ragheb

Mahmoud Abd-Elaziz Abd-Elazeem

Youssef Samuel Lamy

Tamer Saad

Submitted to:

Instructor Dr Safwat Adel

Date of submission:
17/12/2022

- Table of Contents:
 1- Jop analysis:

Step 1: Brief introduction about the selected company (historical

background, product and services, location, number of employees,
organization chart or department chart).
Step 2: Brief introduction about the selected job.
Step 3: Design job description & specifications, A sample job
description template will be provided (at least 10 tasks listed on the
job description)

2-Candidates Recruitment & Training:

Step1: Design effective advertisement to attract talented

applicants (Job Poster).

Step2: Select the source (s) of recruitment that you will use. Give
a clear rational behind your selection.

Step3: Develop Interview questions for the above job- A sample

interview template will be provided.
Company Introduction:
In 1983, Mohamed elmorshedy established Memmar elmorshedy with a clear
business strategy located in Zharaa ElMaadi . Mr.Mohamed elmroshedy
recruited a strong team of like- minded inspired architects and engineers that
would become known later as Degla for real estate developments, the pillar of
Memmar Elmorshedy
Memmar elmrorshedy introduces a new premium concept of living which
provides mixed-use projects combine residential, commercial and residential
buildings along with serving facilities of malls, schools and hospitals in one
place to help our customers enjoy a vibrate life.

- Our pride comes from:

1- More than 30 projects
2- More than 20 branches and the main branch located(at ringroad, tower
5 compound Bavaria town Zahraa El Maadi )
3- More than 3500 employees
4- More than 90,000 customers
5- More than 5,000 commercial units
6- More than 150,000 residential units

- The vision:
Providing modern architecture with unique aesthetic features with innovative
and elegant designs that leave a positive impact on our society, with constant
investment of thought and creativity to expand in the regional market.

- The mission:
Design, build and manage high-end residential, commercial, administrative,
sports and entertainment project with long-term vision of our customers,
business partners and our community, with our commitment to integrity,
honesty, professionalism and creativity.
 -The chart of the organization:
.
Board of directors

President
(CEO)

Vise Vise Vice Vice Vice Vice

Vice Vice
president president president president president president
president president
human projects & Sales Information Customer Law
Finance Marketing
resources facilities system service

-The chart of customer service department :

Vice president Customer
service

Assistant

Customer service Call center manager

Manager

Customer Customer Customer

Customer
service service service Call center Call center
service Call center
Real estate deputy Team
Deputy Team Administra
manager leader
employees
agents -tive
manager leader
About the job:
- Any real estate company need a qualified real estate agent to help
the company to sell its apartment in a professional way and smart,
through knowing-well what the customers exactly needs according
to their budget. Real estate agent is responsible for also
communicate with customers after sales to follow up them about
anything they want as informations, complaints and any conflict
faces them.
Real estate agent is considered the mirror of the company and
reflects its attitude and behaviour and how it’s professionally deals
with their customers that way differentiate the reputation of our
company to other companies.
Real estate agent job description:
1- Dealing with customers complaints and handling them according to the
policy of the company.
2- Handling the customers in professional way and gain their trust.
3- Determine clients need to propose solutions that suits them.
4- Dealing with clients through phones or face to face.
5- Remain knowledgeable about real estate market.
6- Escalate the complaints to the team leader.
7- Offering a new apartment if the client has an issue with his current
one.
8- Communicate with new customers and illustrate any information
they might need after sales.
 9- Negotiating the terms of a new agreement and complete the deal if
the existing customer need a new apartment.
10- Follow up daily with clients’ complaints and redirect complaints to
the specialized department.
11- Submit performance activities, listing and requests on CRM.
12- Do daily reports to the team leader.

The real estate agent job specifications:

Education:
- Bachelor degree of business administration or any related field is
required.
- Good command at (Excel, PowerPoint)

Knowledge:
- Spoken English and written fluency.
- Business administration and management especiallymarketing and
sales.
- Real estate market.
Skills:
- Verbal skills: A good real estate agent speaks clearly and confidently
with clients.
- Written communications skills: preparing professional emails.
- Excellent interpersonal skills.
- Active listening skills: The real estate agent must listen well to clients
to ensure he understand what the clients’ needs.
- Problem solving skills.
- Sales skills.
- Work under pressure

Abilities:
- Ability to convince and handling the clients according their needs.
- Ability to negotiation the contract with clients.
- Ability to take right action in short time.
- Ability to handling conflicts that face the clients.- Speech clarity and
professionally to deliver the full information to the clients.
- Ability to learn and use ERP systems.
- Experience:
- Minimum 1 year experience in this field.
Work context:
- Office work: from 9 a.m to 5 p.m
- Might require to visit projects
The source of recruitment:
- There are many sources of recruitment. There are three types of
sources considered the best sources in this case :
1- Recruiting via the internet such as ( LinkedIn, wuzzuf and
forsana) , because the most employers find that the internet is
their best choice for recruitment efforts that will lead to immediate
applicant responses that help the company to choose the applicant
easily and fast and that helps to automation of applicant tracking
and evaluating without any cost on the company and the
personal information privacy will not concerns of applicant
because he will start a new job with a few experience so he need
this job immediately.
2- Recruitment agencies such as (tawzef ) it will save more time.
The recruitment agencies considered a specialist recruitment
knowledge, can access to talented jobseekers at the end they can
find suitable employees for this job
3- Finally college recruiting involves sending employers’
representatives campus to pre-screen applicants and create an
applicant pool of management trainees, promotable candidates,
and professional and technical employees and it will helpful on-
site visits that will extend to good candidates. At the end when he
graduated he will be experienced well and ready for the job and
already have been known the policy and the culture about the
company.
 Memmar El-Morshedy is now hiring
Real estate agent (RSA)
iReal Estate

* Job description:
- Dealing with clients through phones or face to face
- Determine clients need to propose solutions that suit them
- Communicate with new customers and illustrate any information they might need after sales
- Remain knowledgeable about real estate market
- Negotiating the terms of a new agreement and complete the deal if the existing customer need a
new apartment
- Do daily reports to the team leader

* job requirement:
- Excellent interpersonal skills.
- Active listening skills
- Problem solving skills.
- Ability to learn and use ERP systems.
- Ability to convince and handling the clients according their needs.

- Ability to negotiation the contract with clients .

* education:
- Bachelor degree is must or any related field is required.
- Certified in (Excel, PowerPoint)

* experience:
- Minimum 1 year experience in this field.

*Job type : full time

Job Benefits:
Medical ins

Address: Ring road, Bavaria town, Tower 5

Send your resume to: HR@mrshedygroup.com

LinkedIn: https://links.morshedy.com/LinkedIn
industry: Real Estate/Property Management

Hotline: 19086

Back ground questions:

1-  Describe a situation where you weren’t satisfied with your job. What
could have made it better?
 Tell me about a time you reached a big goal at work. How did you reach
it?
Tell me about a time you had to work with an important customer and a
difficult manager
Describe a situation where you had to make a good impression on a
customer. How did you do it
- Have you ever refused a request from a customer due to a
company policy

Situational :

What would you do if you made a mistake that no one else noticed?

What would you do if an angry and dissatisfied customer confronted

you? How would you resolve their concern

What would you do if you asked perform a task that you never done
before ?