Job Description
Ticket queue management/initial alert and call
response and routing.
Manage M365 accounts (documented
procedures: move, change, add, delete).
Collect information on incoming trouble calls
(documented procedures).
Create user training video libraries with Microsoft
Stream.
Documentation edits/update
We are also doing the job on the Job Description.
What we are doing now
Incident management
Installing, configuring and troubleshooting
different PMS systems i.e. TDO, PBS Essentials,
Eaglesoft, PBS Enterprise, Endovision, Dentrix,
Open Dental,Ortho2 and Ortho exec
Install, configure, test and maintain operating
systems, application software and system
management tools (rectangle, Ninja RMM, VSA,
Dental Xchange,Gaidge, Network printers and
scanners, Intra Oral Scanners *Dexis, Schick
Monitor and test application performance for
potential bottlenecks, identify possible solutions,
and work with developers to implement those
fixes
Liaise with vendors and other IT personnel for
problem resolution.
Training other team members
Documentations (standardizing SOP's)
Provide 2nd and 3rd level support.
Monitor and test application performance for
potential bottlenecks, identify possible solutions,
and work with developers to implement those
fixes
Patch Management support
Proactively ensure the highest levels of systems
and infrastructure availability.