Question:

A university cafeteria line in the student center is a self-serve

facility in which students select the food items they want and then
form a single line to pay the cashier. Students arrive at the cashier at
a rate of about four per minute according to a Poisson distribution.
The single cashier ringing up sales takes about 12 seconds per
customer, following an exponential distribution.

(a) What is the probability that there are more than two students in
the system? More than three students? More than four?

(b) What is the probability that the system is empty?

(c) How long will the average student have to wait before reaching
the cashier?

(d) What is the expected number of students in the queue?

(e) What is the average number in the system?

(f) If a second cashier is added (who works at the same pace), how
will the operating characteristics computed in parts (b), (c), (d), and
(e) change? Assume that customers wait in a single line and go to
the first available cashier.

Answer :

(a)

Probability that there are more than two people in the system is:

This study source was downloaded by 100000849092020 from CourseHero.com on 06-23-2022 07:08:29 GMT -05:00

https://www.coursehero.com/file/64684741/Exam-434pdf/
 More than three people are:

More than four people are:

(b)

Probability that the system is empty is:

(c)

The average time student have to wait before reaching the cashier is:

This study source was downloaded by 100000849092020 from CourseHero.com on 06-23-2022 07:08:29 GMT -05:00

https://www.coursehero.com/file/64684741/Exam-434pdf/
 (d)

The expected number of students in the queue is:

(e)

The average number in the system is:

(f)

When there are two servers, we use the formulas from (13.13) to (13.18), and
,

This study source was downloaded by 100000849092020 from CourseHero.com on 06-23-2022 07:08:29 GMT -05:00

https://www.coursehero.com/file/64684741/Exam-434pdf/
 For (c), , , and

Hence, , .

This study source was downloaded by 100000849092020 from CourseHero.com on 06-23-2022 07:08:29 GMT -05:00

https://www.coursehero.com/file/64684741/Exam-434pdf/
Powered by TCPDF (www.tcpdf.org)