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    Bailey Roudani CV 2022

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    Francisco Jimenez
    Bailey Roudani has over 5 years of experience in guest experience roles in the hospitality industry. They currently work as a Virtual Operations Specialist for The Guild, where they assist guests with issues and ensure expectations are exceeded. Previously, Bailey was a Guest Experience Expert/Butler at the St. Regis Resort in Aspen, CO, where they remedied issues quickly and effectively. They also held roles as a Rooms Division Intern at the Post Ranch Inn in Big Sur, CA and worked freelance assisting with events.

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    Bailey Roudani CV 2022

    Uploaded by

    Francisco Jimenez
    35 views1 page
    Bailey Roudani has over 5 years of experience in guest experience roles in the hospitality industry. They currently work as a Virtual Operations Specialist for The Guild, where they assist guests with issues and ensure expectations are exceeded. Previously, Bailey was a Guest Experience Expert/Butler at the St. Regis Resort in Aspen, CO, where they remedied issues quickly and effectively. They also held roles as a Rooms Division Intern at the Post Ranch Inn in Big Sur, CA and worked freelance assisting with events.

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    Bailey Roudani has over 5 years of experience in guest experience roles in the hospitality industry. They currently work as a Virtual Operations Specialist for The Guild, where they assist guests with issues and ensure expectations are exceeded. Previously, Bailey was a Guest Experience Expert/Butler at the St. Regis Resort in Aspen, CO, where they remedied issues quickly and effectively. They also held roles as a Rooms Division Intern at the Post Ranch Inn in Big Sur, CA and worked freelance assisting with events.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    35 views1 page

    Bailey Roudani CV 2022

    Uploaded by

    Francisco Jimenez
    Bailey Roudani has over 5 years of experience in guest experience roles in the hospitality industry. They currently work as a Virtual Operations Specialist for The Guild, where they assist guests with issues and ensure expectations are exceeded. Previously, Bailey was a Guest Experience Expert/Butler at the St. Regis Resort in Aspen, CO, where they remedied issues quickly and effectively. They also held roles as a Rooms Division Intern at the Post Ranch Inn in Big Sur, CA and worked freelance assisting with events.

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    © All Rights Reserved
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    BAILEY

    ROUDANI
    W O R K HISTORY
    C O N TACT
    baileyroudani@gmail.com Virtual Operations Specialist - The Guild
    +1 310 968 7823 Remote 08/2022 - Current
    Served as a liaison between guests and all necessary departments
    609 Alta Vista Circle
    Troubleshot all technological guest problems
    South Pasadena, CA 91030
    Effectively communicated with guests/residents to exceed their expectations with
    USA
    my guidance, knowledge, patience, and issue resolution
    Directly assisted customers with billing inquiries (refunds, modifications, charges,
    S K I L LS
    PMS: Mews, Lighspeed, Maestro payment requests and follow up on payment declines)
    Maintained top SLAS including, 99% of all calls answered within 20 Seconds and
    ALICE (Hotel Operation Software)
    response time to guests within one (1) minute on average
    Excel
    Power Point
    Guest Experience Expert/Butler - St. Regis Resort
    Slack Aspen, CO 10/2020 - 03/2021
    Bookboost Remedied issues quickly and effectively through active listening, conflict
    Asana resolution and communication.
    Virdee Acted as a subject matter expert and made recommendations on how to improve
    processes efficiency
    Operto
    Welcomed and trained newly hired employees on hotel PMS and SOPs within
    Autohost
    night audit and butler services.
    Google (Docs, Calendar, Meets, Maintained administrative processes, including document record keeping,
    Sheets) designing, implementing and improving processes for office and operations
    GxP (Guest Experience Platform) management.
    Worked closely with guests, celebrities, and VIP's to meet their demands
    effectively.
    E D U CATION
    Les Roches Global Hospitality
    Bachelors of Business Rooms Division Intern - Post Ranch Inn
    Administration in International Big Sur, CA 02/2019 - 08/2019
    Hospitality Management with an Worked in various positions including Front Desk, PBX, Human Resources, and
    Entrepreneurship specialization Housekeeping making my day to day environment fast paced and continuously
    changing.
    Marbella, Spain 2018 Prioritized and managed workload to meet critical deadlines.
    Shanghai, China 2020 Increased customer satisfaction by resolving on site and off site issues.
    Bluche, Switzerland 2022 Participated in weekly manager meetings and provided process improvement
    suggestions.
    South Pasadena Senior High Provided and maintained luxury on-site and off-site services as well as checking
    School
    in with the guests to ensure standards were met.
    South Pasadena, CA - 06/2018
    High School Diploma
    Events Assistant (Freelance) - WOTP Inc.
    C E R TIFICATES Los Angeles, CA 06/2016 - 05/2022
    Glion Institute of Higher Fulfilled contractual obligations, including communications, rehearsals and
    Education
    vendor/event coordination.
    Revenue Management: The Handled administrative support for the department: organize and prepare
    Strategy & Tactics of Hotel Rooms agendas, materials, and follow-up notes for weekly meetings, facilitate payment
    Pricing
    to vendors as well as overseeing budgets, and answer phones while scheduling.
    Excellence in Spa Operations Promoted ‌client’s‌‌products‌‌and‌‌services‌‌to‌‌the‌‌public‌‌(face-to-face)‌.
    Maximizing Spa & Wellness Worked on-site at live events and set up branded displays at event venues.
    Centers
    Understood requirements and details of each event, while also keeping in mind
    clients' needs and wants

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